This was my first experience with a pool guy and it turned into exactly what I was dreading. At first they were very punctual and responsive. After 6-7 months days were being missed often. Honestly, when the work was done the pool looked great but they were not punctual or they didn't even show up some weeks. Now the cons. Communication was terrible. Multiple weeks where guys got sick and could not make it to my house to provide the cleaning service. Now I completely understand being sick but a call or text is common curiosity. I always had to be the one to reach out days or even weeks later to find out why my pool was not cleaned. Once we finally cut time ties they also neglected to return my key so I got to buy new locks and keys for new pool guy. read more

I would definitely recommend this business to take care of your pool. I moved to Diamond Bar about 3 years ago, and my pool looks the best it ever has. I had pool people not showing up, nickle and diming me, lying about issues to make more money, and the list goes on. Costs have gone up tremendously across the board, but this company still has fair prices and my pool looks fabulous and ready for this holiday weekend. Recommend. Recommend. Recommend. Tammy/Diamond Bar, CA read more

My husband and I recently purchased a home with a pool, and were in need of a weekly maintenance cleaning service. Additionally, the pool had been sitting uncleaned for about a month prior to us getting the keys to the our house. I contacted Angel and his team, and they were incredibly responsive by e-mail, text message, and phone. Angel and his team met me at my house and walked me through their service and inspected my pool equipment. They identified parts of the equipment that needed fixing, purchased the parts for me, and installed them. Angel and his team got my pool looking clean in just one week after it has been sitting for a month. Angel and his team were honest and professional, and I would highly recommend First Class Pools for any pool services you may need. read more

Set up an an appointment for pool maintenance service for Friday, July 1st, with time frame from 4pm to 6pm. Called and texted to see about what time he was coming and to give me a 30 min leeway. 6pm came and no call and or response. About 7pm called and no response. 3 hours of wasted time waiting and with no decency to call that he was not going to make it on Friday. Not reliable and trustworthy. Absolutely, not recommend. read more

Angel was quick at returning my text/ call. He came out and gave me quote on replacing my pump. He is so honest and helpful. He removed the algae on my pool and is awesome at maintaining the pool! I have struggled for many years to get my pool running. Angel told me what my problem was. I am so glad I found them online and will definitely be keeping his service and referring him to others! FYI I have two big dogs and he is not afraid of my gentle giants! He is honest and reasonable prices! I wish I had a before picture! read more

First Class Pools - Pool & Hot Tub Service Near Me - Chino Hills, California

I originally hired First Class Pools back in 2018 for monthly service. Everything was ok until now. They just disappeared one day without giving us a a heads up. If you want to quit or stop servicing our pool. Let us know in advance so we can hire someone else. They just disappeared and left our pool to turn green. We were traveling during summer time and we end up having to drain the pool and start over during this drought. We texted and called, no response. read more

First Class Pools is awesome! I hired them for an Acid Wash and I have to tell you they did an amazing job with my pool. They have the right price, excellent customer service and always on time. I loved the results so much now they service my pool. I can't be more happy of how clean my pool looks all the time, I feel I'm in good hands! Definitely recommend their service to everyone!!! read more

We found the First Class Pool Service on yelp and did compare with several pool companies in my area . At the end , we decided to go with them not only they can provided us the best rate and also treat us like the First Class Customer. Angel cares about his customers and their pools/spas. If you're looking for a pool service company , We definitely recommend them! read more

After several years of maintaining pool on my own, we hired First Class Pools about 2 years ago. At first they were reliable and kept pool extremely clean. As months went by, the service became very sketchy. Began to notice ongoing mustard algae, pool sweep bag never emptied, chlorine floater remained empty week after week, pump lid replaced without o-ring (found on ground), equip control box left open nearly every week, and communication was awful. Would not sure or respond when promised to fix equipment. All of this with a $10/mo. Cost increase. No thanks, we have moved on! read more

Super polite staff worker. They get the job done as quick as they can. I had a party and needed my pool clean and he came as quick as possible to fix the situation. Going to be keeping their help for a long time , thank you amazing staff ! read more

Angel and his team remodeled our pool and did an excellent job. Great communication and reliable! Happy with the work that was done.

Owner is nice but his workers need lot to learn 4 times my pool didnt circulate after they left ..they dont fill pool if its low but rather let your pump burn out..they say they cleaned filter but missed 4 grids inside with holes which new pool guy found and replaced..then try to charge you when they didnt clean pool because water was low..instead of filling it read more

After going through many pool cleaning services and being highly disappointed I was referred to First Class Pools. They are truly first class, their work is exceptional and they genuinely care about your pool. I'm really happy with their service and great communication. The owner no matter how busy he is always makes time to help an any matter regarding your pool and equipment. I highly recommend them to anyone. Keep up the good work! read more

Angel is a nice and professional guy. He helped us to change our pump in a professional way with high efficiency. He knows how to maintain our pool very well in a low cost for summer and winter season. We rely on him! read more

My pool looked like a swamp these guys did a start-up and rewrite some stuff correctly. My pool is ready for summer. Highly recommend their services! After three shotty pool guys I finally found a keeper! Thanks for making my pool blue again read more

Please do not trust these people with your pools, great guy up until he messed up parts of my pools filter. When I told him about the damage that he created he blamed it on me. When he started servicing my pool all parts were not damaged and in perfect condition. I referred him to someone else and he did the same thing to them. Just horrible. Inexperienced, uses power tools to remove filter parts and probably has no idea how to use power tools, I cannot express how much you need to keep these guys away from your pool. read more

I found this company through yelp, and I'm happy with the result! They are very efficient and detailed. The price is affordable too. Now my pool will help me to go through this hot summer! read more

Angel has been servicing my pool for over 3 years and I have to say I am very satisfied with the work he provides to our pool!! Always makes sure to leave our pool looking blue and clean, he is very friendly, and responsible. Definitely recommend his service to anyone. read more

Not happy with these people. Started out ok. When started asking for warranty on work, owner began to back pedal. Wouldn't agree to take credit card payment ( this gives me a lil recourse if problems come up),though it says accepted on their website. Sent me generalized service contract. Basically turned out to be shady. Beware. read more

I am so happy with this Company, my contact person is Angel very caring , honest and goes out of his way for the Customer. This Company was a great choice for us very Professional I would recommend for a pool or spa Service . Thank you First Class Pool Service it has been a awesome experience . read more

The owner respond once with a quote and couldn't tell me when they could come clean my pool.

Let me just to start out by saying iv e had 3 different pool services before I found Frist class pools. I have been with First class pools for about a year now and I have to tell you this guy is the best I ever seen a pool service that come"s out in the rain but the guy does so you feel that you are getting your money worth. Not only that he takes his time when he is here cleaning my pool week after week my pool looks great you can tell Angel takes pride in his work. If you are looking for a great pool cleaning Angel is your guy Thanks Angel for taking care of all my pool needs read more

EXCELLENT service. SMOOTH, CHEAP, n SPARKLY clean. When you call you can feel professionalism and a real care for the customers need. Ive been looking for a pool cleaner like this because of the affordable rates and yet to be treated with value. Pool is always spick and span and if I do have a complaint, this guy takes care of it. Smooth operation. Give it a shot! see for yourself. read more

I initially hired first class pools back in March I then spoke to Angel I explained I would need service every week for 6 months then I will do biweekly due to weather change he agreed. I didn't like the fact he would bill me for service in advance and was pushy to received payment before the month even started. His employees would constantly leave pool gate open even after I told Him I have little kids and needed it closed at all times. At one point my jacuzzi was turning green I texted him and he texted back with "we will add more chemicals next time" this was a day after he's service!! I reminded Angel by text about my request of the biweekly on the beginning of the month of October he replied with "call me" I then explained I was busy the next day he then replied I need to get with you on dates due to holidays I then replied with dates that would work and didn't hear from him. During the next week we had bad winds on his schedule day he didn't show so I texted him and asked when he will be coming I get a text late at night saying "due to high winds I can't service your pool unless it's only chemicals" Really?!!! Is it my fault can I control wind? I that was really irresponsible on his behalf this is he's job! This did it for me I could be really lenient but how can you say I can clean pool just add chemicals!! It's like a gardener saying due to winds I can't pick up trash or blow just mow. Dissatisfied customer. Poor service and customer service. I also forgot to mention he would text really late at night mostly past 9:30pm. read more