I bought a set of vehicle dollies got them home went to put them together and they're missing half the screws and washers, and the crown nuts supplied are all smashed. It was obviously a return and they didn't check to make sure everything was in there. Total incompetence again today this is the second time I'm complaining about harbor freight's this day. This was the Chino California store. If they're selling it as new it's false advertising, it's not new! read more

Good, cheap, and quality has improved, Hercules brand is very sturdy, however, the jury is still out as I need a few more months with the Miter saw to make a solid review on it's long-lasting which to me is over 3 years without one part breaking or giving out .... Yes! join their $29 peer year membership as it's worth it, you get early access to excellent deals along with meeting some attractive girls along the way, This place was decently clean, not as organized as I thought, D.J was the supervisor Manager that had to get behind register because the line was over 9 people deep that afternoon Yes! stop by if you're ever looking for deals on GOOD tools come here, and PLEASE reminder to check out t heir clearance aisle which is behind aisle 3 .... BEYOND EXCELLENT DEALS when you see them.... It's like a fin treasure hunt read more

Harbor Freight Tools - Hardware Stores Near Me - Chino, California

This place charges a $25 restock fee for returns. Rip off. Shop at Lowe's, free returns and exchanges.

Pretty good store the employees are friendly and helpful,they have a good selection of different types of stuff I was in and out pretty fast

I just want to give a HUGE SHOUTOUT to Gabrielle, she never disappoints with her quick service, she is always knowledgeable on the locations of any tool and is always willing to assist. I had to refund a lot of tools today and she was very quick on the return process and whenever it is busy she never lets it get to her. read more

The staff is nice and the selection is vast. HOWEVER, the tools are disposable. That is, don't expect them to last. I purchased vice grips a year ago and they stayed inside the house, perhaps used once or twice. I pulled them out today and they are no longer working with rust and corrosion at the pivot points. The tools look nice, but it's the material composition that counts. Harbor Freight makes nice looking tools that sell! However, they are made of inferior materials, just like all the made in China crap out there. In fact, I think all their stuff is made in China! -- and it's probably the reason Harbor Freight actually came to be... Good place to go if you require a tool for a "one time" job! read more

Always a great shopping experience They usually always have what I need and then some. Recently bought a nice rivet gun made by Hercules, Hercules is a good brand. read more

Service is horrible, all they want to do is take your money . Fail to return items . Rude customer service. I wouldn't even shop here anymore . Also wants to charge for a restocking fee . For an nonopen box . Don't even waste your time here ! POS to store ! read more

When they have their sales pricing, can't be but be careful and read the fine print on the coupons. I had a 15% off over $10 went in by two items. It looked like it was taking it on the second item but it didn't and nobody said anything about it my wife was in car would have made a separate purchase., if anyone really cared about customer My wife was in the car. She could've done that, but they didn't care to help me with that today when I went back, I'd sayCustomer Service manager sucks not only with people skills but handling such read more

Store is clean and organized. Service was great. They didn't have an item I was looking. The CSR checked the back and when he didn't find it, he located the nearest stores that did before advising me when they will get another shipment. I love this store for great deals on tools and items commonly needed for home or work. read more

They have some great stuff at a good value. Items may not be top of the line but they get the job done when not wanting to spend alot of money. They do have some hidden gems. read more

This place has the worst customer service, it seems like all the employees hate working there . No hi how your doing ,welcome do you need help finding anything or were you able to find everything ok . Great products but they need to work on the employees moral . read more

No indication where the line is. People confused so they cut in front of those that were waiting. Put a sign where you want the line to be. Lost my place twice and finally just put my items back. Poor management. read more

This is a brand new store and my first time there since I was in the area. There is plenty of parking but it is shared with an albertsons grocery store. The inside is nicely organized and they had plenty of staff wandering around in case you have any questions or assistance with bigger items. They also have enough cashiers so you don't have to stand in line like other locations. This is now the closest harbor freight to my place. Do not forget your coupons to get 20% off one item. At times for holidays, like Mother's Day,and long weekends, they offer up 25% off one item. They also have coupons to get free small items like flashlights, work gloves, and batteries wth any purchase. You could never have enough of those in your tool box, car or garage. If you are a do it your-selfer (DIYer) that needs tools for those rare occasions, then harbor freight is the store for you. read more

See all

Returned Generator within the 90 days with no problem. Traded out for another. Ken went the extra mile to make sure everything was good and offered further protection plans! read more

This new location is definitely convenient for many and a welcome addition to the area. Harbor freight certainly provides more reasonable prices on many items than most other sources, and for most purposes the quality is perfectly acceptable. They regularly mail what they call "super coupons" one for 20% off any single item, and another one for a free item with any purchase, which is the type of item you can never have too many of, like screwdriver sets, flashlights and tape measures, making their already decent prices even more palatable. I had to retrain myself to start thinking outside the box to come here and spend only a fraction of what I would pay at the big home-improvement stores on many items. read more

Harbor Freight Tools - Harbor Freight Tools' new Chino location at Central & Philadelphia. - Hardware Stores Near Me - Chino, California

See all

So it was my first visit to HF, and the customer service was just lacking. When charging out with the cashier, Destiny, she signed me up with my phone number and information. And I willing gave it thinking I was making a rewards program account. But when I asked her if it was for rewards, she said it was only for keeping track of your receipts. So I specifically asked to not make my account anymore and to just remove my information. She said ok, but that wasn't the case because I got emails from HF the next day. As a customer, you would like your requests to be heard, but now HF has my street address for no reason. And the 2 guys helping me load my items in the car were just not friendly people. I went to Lowe's right after and the customer service was like night and day. The Lowe's workers went above and beyond to help me, and I did not get that here at HF. read more

Bought the 25 ft drain snake, it failed, I went to return it, only to be told I had to call an 800 number, I called ot and they said I didnt use it read more

This is one of the cleanest HF stores that I have been to in the Inland Empire very neat and very organized I know it's China specials but some times you just have to suck it up and use whatever you can find to get the job done, I used to avoid this place in general not this location but HF in general do to the quality but lately they have really stepped up with the new brands and quality I'm a diesel mechanic and I use the brand name truck tools and I love my tools but HF is really stepping it up now I avoid this place cause I want to buy everything good job at this location highly recommend it read more

My fourth time at this location because I live in Chino. I have had two really bad experiences previously, I wanted them to order me a tool box and they said they could not! (Would not) I went to the Montclair store and talked to the manager and in two days, I had my new tool box. So started driving the distance. Well today I needed something quick so I decided to go to the Chino location again. As I stood in line a heavy set man was billing out a lady who asked for her 20% discount but had already deleted her text for the discount. So he brought up the discount on his phone and swiped her the discount. Well you know where I am going, I to had deleted my text with the discount on it. So I ask him for the discount and he refused even after I saw him give the girl in front of me one. I told him, what is it with this store, he said were all the same. I told him my previous experience's and that a store and the way it's run is a reflection of the manager. The manager in Montclair gets my five star because he knows who to attract customers and how to keep them coming back... There is just to much competition out there for the guy in Refuse to give me a justified discount.. read more

I purchased a flashlight and a hammer also paintbrush its the best quality I've this store they have everything as lowes and home depot I love it thanks read more

Mike is no good for business, rude, unprofessional, and does not help customers. He'll just try to rush people away so he can hide and not do work. Location not recommended!! read more

Beautiful store with tons of tools and accessories to browse through. I was waiting for new tires to be installed on our truck down the block so I had a few minutes to kill. I love looking at tools and all of the other gadgets available to help you complete a job. This place has everything. This weekend they were having a big sale and they were pretty busy with a line at the register. Great for them and I hope they stay around for a while. Who doesn't love the smell of a new wrench? Tires were done quick so I'll have to come back & check it out again when I have more time. read more

Awesome prices for all kinds of tools. If you're a wanna be car mechanic (like me) this is the place! I had an issue with a lost receipt and Izzy the manager patiently helped me to find in my email :-) and solved the issue right away! Excellent customer service! read more

They have good tools decently priced and offer life time warranty. I bought some wrenches and tool kit for the road it was like 40 dollars . read more

Why haven't I discovered Harbor Freight a long time a long time ago. They always have free items.

I like this store. I'm not a real handyman so I know the tools might not be the greatest but I've never been disappointed. They are usually quite helpful. read more

Love this store any tool and equipment you can think of very knowledgeable staff. I would highly recommend this place. Can't wait to go back

New store same as Montclair just bigger .. love this store amazing costumer service:)

The service here is great everyone is very helpful. They went over and beyond to help me with a missing part. can't say so much for the customer support line but the in-store associates are great at this location. read more

I've been shopping at Harbor Freight Tools for 20 years and have everything good to say about them. Many of their tools and supplies are comparable to the more expensive brands. I've told people for years "the right tool for the right job". If you are the average Joe/Jane it's well worth the savings to shop at Harbor Freight. Even pros can get excellent use and value. The tool storage selection is top quality, ratchet handles unbeatable, floor jacks as good or better than the competition, and more. I've used their $7.00 25oz framing hammer for almost 6 years now (compare at $25-$35). Like everything else in life, try to be educated in the choices for your needs and you will not be disappointed with Harbor Freight Tools. Whether it's the Chino store, or any other there's no better tool value. read more

Great to see a Harbor Freight in Chino, really like the store, however the service is TERRIBLE. There was one young girl working hard trying to move customers through checkout while the manager and other employees stood around talking to each other and on their cell phones. I and the customer in front of me gave up and left. read more

I've been shopping a harbor freight for a long time , I used Montclair store before they opened the Chino store that is very close by for me . I for one am shocked at the the lack of concern for the customer check out time ... four cash registers one checker eight customers in line , and the other employees show no concern !!! I've been observing this for quite some time now . I'm thinking Upper Management is not aware of this problem of it would be corrected ... read more