I always try and support Ace over the big box store. Yesterday I wanted some advice on a modification on my bike. My saddle bags were scraping against my rear tire. Adam, a Supervisor came outside where my bike was and made a suggestion to remedy my situation. You can't put a price on that type of customer service. Thank you Adam! read more

Crown Ace Hardware - Hardware Stores Near Me - Riverside, California

El otro día cuando estaba en la tienda ocupaba un poco de ayuda encontrando unos tornillos para remplazar unos que tenía ya malos. La Cynthia Rocha me ayudó muy rápido en encontrar los tornillos que ocupaba. read more

The worst customer service ever Walk in ask for filters for my swamp cooler the first cashier says ask the other cashier because they need to get it from the back with really BAD attitude approach to the second cashier and Whit the same or worse attitude she says IDK no idea what filters and she can't guess what size and what I need If you don't like your job or you don't like interacting with people get another job Just walk out waist time never come back I hope the manager of the store talk to this 2 cashier's to be more polite and helpful with customers No wonder the place don't have customers read more

Gracias por todo Cynthia Rocha Mi Esposo y yo hemos ido a esta tienda antes y tuvimos una experiencia muy incomoda con los trabajadores, nos ignoraban. Ahora me siento comoda yendo porque tu estas alli.Ahora me siento bienvenido. read more

I hope that this review gets seen and addressed by management. I went to get keys made/copied. When I walked in, I approached Earl and asked for help. He seemed uninterested, but then told Cornelio to assist me. I didn't like the way that Earl spoke to Cornelio. But Cornelio assisted and walked me to the key area to make the keys. He spent a few minutes locating the keys I needed and was EXTREMELY helpful. Just as he was about to make the key, Earl approached from nowhere and asked some other customers what rhey needed. Then Earl snapped at Cornelio and said "Go help them, I'll make the keys since I do it faster anyways." I was surprised at the restraint Cornelio had. He responded and said "ok" and assisted the other customers. I didn't want Earl helping me because of his poor customer service and attitude which I noticed upon immediately walking into the store. He finished my keys and I noticed one wasn't even a match to the original. He had to remake it. So much for doing it "faster." Let me be clear, Cornelio in that 3-4 mins of assistance was the best part of my visit. His customer service was top tier. But Earl, made me question if I'd ever come back again. I'm quite sure this isn't the first time he has spoken to other employees that way, but to do it in a. Belittling way in front of customers is crazy and unprofessional. read more

Service was stellar: greeted at the door, appropriately expedited directions, and Ramon offered amazing service.

Go here first before going to the big box stores Ace has pricing thats roughly the same but i would gladly pay more for the customer service you receive here compared to the box stores. The staff knows their products and if they dont have it they can get it quickly. Ramon was very helpful in helping with a plumbing situation i had. The box store said the part was not available even though i knew they were. Ramon didnt have it but said another Ace store had plenty so off we went. Sure enough they had exactly what i was looking for. Thanks for the help Ramon and Crown Ace for getting my job completed. Please go here first!!! read more

I went in for glass cutting. The staff was very patient and accommodating. They helped me take our picture framing project to the next level. The manager kept everything on track. The pricing was very good. Just what you come to a hardware store for. Very highly recommended. Skip the big box stores and come here. They will take care of you. read more

The customer service is really bad. They walked by you like if they never seen you and they never say I'm sorry I'll be right with you. The selection is great about the products because there is a lot of old houses around here in this area and the value is average. But the customer service feels like they don't even want you there. read more

Hector is the best. Saved my life and a lot of money with my broken Honda key. Definitely recommend! The customer service was above and beyond what I would ever expect read more

I went here to get a couple of extra keys made. What a joke. The service at the area in back is great. Keys were made quickly. But when I went to pay in front - it was nuts. There's a few employees that are really lazy, goofing off with each other while I was waiting at the counter just to pay. I watched a guy working there come walking up behind one of the female clerks and began this weird game - taking her hoodie off and on her head really fast while she screams and yells in Spanish. I must've been invisible because while I was standing there watching the Comedy Central skit, a Spanish speaking man walked in the door and got service immediately. Even though I'd been there already waiting , watching the employees playing with each other. If this store prefers only Spanish speaking customers then maybe they should put up a sign in their window saying so. I'll never go back there for anything. read more

I've done all my home improvement shopping at Lowe's and Home Depot, not any more! Now that I've discovered Crown Ace Hardware, they are my first and only choice from now on. The employees are friendly, helpful, and they know what they're talking about. To think of the hours I've wasted at those other two places makes me want to cry. read more

This Crown Ace Hardware store is outstanding in every way!! Their employees really care about taking care of their customers! This store has a nice selection of all the stuff you need in a hardware store, plus frozen specialty pies to bake at home, small toys, and snacks. Also a clean restroom! My experience here started with looking for supplies to repair my own window screens, which they carried from the screening material to the roller to the screen spline tubing. Then I noticed that they had also had the key fob remote to replace my one for my 2004 Dodge Durango that had been needing a new battery too frequently due to age. The young man Geo expertly made my new key and programmed it quickly and perfectly to my vehicle! It cost about 1/2 of what a Dodge dealership would have charged. Only $157! Several months later, the tiny screw in that key broke inside the unit and I contacted Hector to bring it in to have it checked out. He saw what the problem was and made a new key immediately, but when programming it to my Durango, my vehicle went into security lock, which needed a PIN from a dealership. The local dealership would not help, insisting my vehicle be brought in, which was impossible because of the security lock. Well, Hector, Geo, Earl, and Gary (a local trusted volunteer at this store) worked tirelessly to figure out what to do!! They gave my daughter and myself a ride home and worked on the situation overnight to allow the system to reset. Hector figured it out the next morning and he and Geo delivered my Durango to my home with a perfectly working new key fob!! How's this for SUPERB service?? I am sooo thankful for these guys at Crown Ace Hardware!! Their employees are family-like and I'm an English-speaking Asian American born U.S. citizen and did not feel slighted in the least at any time visiting this store!! read more

This store always has great service from their knowledgeable team. For a small store, they have plenty of choices and they're priced fairly. Miss the old days of hardware stores prior to Home Depot and Lowe's. read more

First off the service is really good. If you don't know what you're looking for they will assist you. I've purchased all my Stihl equipment at this location, and have had them serviced many times. So why only 3 stars? Their prices are a bit high....even higher than Lowes or Home Depot. I shopped at the True Value in Jurupa Valley for over 40 years and if it was still open I would still be shopping there. Just this week I needed a couple dozen of wood screws to complete a project. Their unit price was quite high, and there was no option that I saw where I could purchase in bulk. While I was in the store, I searched on Amazon, and was able to purchase 100 wood screws for less than their unit price for a couple of dozen. Needless to say I did purchase from Amazon, and the next day I was able to complete my project. I will continue giving this location first pick, as they are close to my home, but if I see the price much lower I will make the purchase elsewhere. read more

Came in to purchase an electric blower. Website said they have it in stock. It wasn't on the shelf so I asked an employee and she got it for me in the back. She was helpful and I got my blower. Happy customer. read more

I came to this store yesterday on my way home from work and was greeted as I walked in. So that was a major plus. Unfortunately I got help or should I say no help from Q or O couldn't see what his name said who reeked of liquor. He could not even focus enough to help me out. I guess these are the new times now read more

Love, love love this hardware store! When you walk in, there's a "hello" and within seconds, there's someone asking if they can help me find anything. Truly can't say enough good things about this store. read more

Great service today geo and the crew made my day , if you need glass cutting or screens they got you covered.

Great Customer service Hector and all his crew have been really really supportive helping with an electric pressure washer. I have been receiving problems many times they were able to help me exchange it and been receiving the same problems with the new one.I was out of the 30 days policy but they went above and beyond to being able to help us return the pressure washer! read more

"My" Ace is but 2 miles from me--and I have long ago given up going to Lowes and Home Depot, where nobody knows a thing, which is why nobody can help you! Being an "Ace" club member I regularly get discount email coupons and I also get "bucks off money" quite regularly after spending "X" amount of dollars. Today I needed odds and ends for my garden and yard. Zipped down to Ace, was greeted at the DOOR, told them what I was looking for, was led RIGHT to the ITEM--purchased it and out the door! My yard is pretty much maintained by Ace and all my indoor needs as well! Today I had a $5.00 off a $20.00 purchase and I did QUITE WELL.. ACE IS THE PLACE!! read more

Crown Ace Hardware - Thanks ACE - Hardware Stores Near Me - Riverside, California

This store is a gem. So much better than the big box stores. I walked in with a long list. Was greeted immediately. An associate helped me find everything, from 30 plugs and switches to paint, a saw, and numerous other items. I was in and out in less than 30 minutes. Plus, they had absolutely everything I needed. Customer service that is rarely seen these days. read more

Love this ACE Hardware, customer service is the best in town. No "Big Box" BS here. Associates know the products they sell and know what you need to solve your problem. I come here to solve any issues that pop up at my business, anything from a 1" Bolt to a commercial blower. Everyone here is awesome.... read more

I love Ace! Ace is the place. Easy to find stuff and they are friendly. I would much rather go here than Home Depot or Lowe's. Sign up for their promotions and you will get coupons for $5 every now and then. They have great products and you can make keys here as well. I love having a neighborhood Ace store . read more

This is the third time I come into this store and I will never be back again. I had to actually chase a worker down because it seemed as if he was trying to hide from me. By the time I actually asked for his help he said, he had to get another call, but didn't get anyone else to assist me. This guy has been continually rude in how he speaks to customers (he happened to be a supervisor). I went looking for someone else but didn't find anyone, I ended up asking a cashier for help and she apparently was to busy and also rude. Overall the store felt very messy, some isles just un shopp able. unless you know exactly what you need I don't advise this place. The customer service is terrible. And the lines are always long. read more

DO NOT get a window screen made here. First of all, when we brought the old screen in we were told it would take a day or 2 and that they would call us when it's ready. Well 7 days later we called, still no screen...finally on the 9th DAY we got the call that we could go pick up our screen because it was finally ready, and they were going to waive the $40 (yes $40) charge because of the long wait, cool. Now you would think that with us bringing in the original screen that there would not be any issues with the screen fitting properly but guess what (see picture) IT DID NOT FIT! So after waiting nine days of not being able to open up our bedroom window, we still can't open our window in SPRING thanks to this joke of a place. They shouldn't offer to make screens if they don't have the time or knowledge to do it, period!! HORRIBLE! As I lay in my hot stuffy bedroom, forced to turn on my A/C and run up my power bill at night... It was obvious I had to write a review on this experience! read more

Crown Ace Hardware - Screen too small! - Hardware Stores Near Me - Riverside, California

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I want to take a minute to say thank you to the manager Micke for making my life easier. Yesterday after spending about an hour at Home Depot to buy the protection of my door, I asked two different employees for the size that they needed, and they replied that I had to cut it, they did not do that measure, driving to my house went through Ace Hardware I decided to stop to buy the screws that I forgot to buy, I was looking at the section where they have the door protections, they asked me if I needed help I told him that I needed a specific size without any problem they cut it to size I needed, I think this is the longest review I have ever written, but many times we go to the big stores believing that they have everything. When what we need we have it in our neighborhood store. thank you very much Micke for making my life easier#bestcustomerservice read more

Came in at 1/27/18 @1:18pm Earl helped me and was very rude, because of Earl I will not be coming back to this particular location and I was don't think Earl represents Ace hardware in a professional manner at all. Fire that pos that apparently doesn't know metric from Standard thread, or heat treat to non heat treat..... FYI EARL, IM A MACHINIST YOU MORON!! Not some low payed pos at Ace Hardware read more

So I called this store looking for a tailgate Traeger grill for my father for Fathers Day (they are completely sold out every where) Mike the store manager went above and beyond helping me track and get one of these babies. I can truly say that he made my entire year helping me find this gift for a very very special man in my life!!!!! I Thankyou so much Mike ,from the bottom of my heart; your kind of care and enthusiasm for your customers is rare these days. I appreciate you so so much Mike!!! read more

I wanted to say a huge thank you to Kenny, the assistant manager and the rest of staff on helping me today. We had a power outage at home, and needed a generator to run my grandfather's new oxygen machine, as we used up his tanks in the ER the day before. We purchased one which was defective and was leaking gas all over the place. They opened up another one in stock, assembled it to make sure it would run properly. Showed me how to start it and loaded it in the car, later in the day they called to check that everything was still functioning. No way would you ever get that kind of customer service at the big box stores. This is why Ace is Place for our family and always will be!!! Thank Ylu again! read more

As the reigning Duke of Ace Hardware, its only right I write a review. Ace of Hardware is the smaller version of Lowes Home Improvement and Home Depot. Although the selection is much less compared to the other Home Improvements chains, I prefer to come here to avoid having to deal with the bigger crowds, especially on the weekends or waiting for a customer service associate for what seems to be an eternity just to find a small part. Yes, Ace Hardware seems to be a little higher when it comes to prices and the variety much less, but shopping at Ace is more convienant and I never have encountered an issue with this store. I do like this location as its clean, easy to find products and service is good. The associates are very product knowledgeable and demonstrate that time and time again. read more

First time going into an Ace Hardware and I was looking for a particular item and Ace was the only place to carry it. I went in and asked for an associate to help since the item I needed was behind the glass and I could not grab it. I asked Nathan (Inventory Specialist) for help and it felt as if I was bothering him by me just asking for help. Once he grabbed the item for me I asked if he knew anything about electrical and he responded "Nope" and that was it. He didn't offer to find maybe another associate a little more knowledgeable or anything. It felt like I completely ruined his day by just asking for some insight. I felt this was completely rude and there could have been better responses for a better customer experience. read more

Does not match any major competitors pricing. States will only match their main competitor true value prices because that's their only competitor. The item requested was three times the cost of Home Depot. Always did business here because this place was local. Well not any more. read more

Every time I need something or come in for some household item or I feel like building something this is the place. I have a Gnat problem my pets. Grrr, Kelly was so helpful... the entire staff was awesome. I bought the apricot bbq sauce omg but the bag ripped and busted in my driveway I will be back because it was the last one and it looked so yummy. I love the atmosphere no crowd and I don't get lost. Thank you read more

Their customer service is horrible. If you claim to be an authorized Traeger dealer I feel you should know the product that you're selling. These people obviously don't. You ask for one part they give you a price you spend your time to drive down there to pick it up and it's the part you need but at the wrong price And all they can say is oh I thought you meant this part. read more

First time i've been at ACE and Kelly went out of her way to find, measure and mount my toe-hitch. And Alissa is my favorite cashier :)

KELLI AND EDITH ARE AWESOME!!!! They help me find exactly what I was looking for and had me out the door promptly with a smile. Excellent service! With a smile! read more

I was so incredibly impressed with the service at this store. The employee's are knowledgeable, friendly, eager to help, and right there to answer any questions. What I was looking for wasn't in stock but the manager (Robert? I think his name was?) came right to the cash register and told me he could special order it and would have it in for me by the end of the week. He really knew his stuff and helped me figure out a few things with the repair project I'm doing and had many helpful suggestions that actually made the project much easier and go a lot faster. I couldn't be more pleased with the service at this store and even though the prices are a little high, they have earned a loyal customer for years to come :) The service is friendly, the employee's really seem like they want to help out, and always have a good attitude, and know what they are talking about. (Something that both Lowe's and Home Depot severely lack. That is IF you can find someone who works there to ask questions, and usually their response is a shrug and an apology that they can't help.) After finding the Ace on Mission just off of the 60 freeway, is a heaven sent and I will be going there for all my future hardware and repair needs! read more

I needed some fittings for a dryer connection today and rather than drive to another, larger competitor, I gave Ace a try. The assistance I received from Associate "Arthur" was fantastic. It was refreshing having someone really make an effort to help and earn your business based on service. I'll be a regular customer. read more

Just read the reviews. It says that customer service is what they pride themselves with, I just left about an hour ago and the holiday stress is really showing. Bad customer service. Not helpful. I asked for a suggestion and he shrugged his shoulders. I love ACE. It has everything but not at all helpful today. I also had screens for repair. I had surgery a couple weeks ago so I kindly asked him if he can come and get it from the floor propped on my leg (screen prop weights 2lbs) and the guy seemed bothered. Not helpful at all. Left disappointed enough to write this review! read more