We had an excellent experience at Lowe's in Riverside thanks to Kenny. He approached us right away and was friendly, professional, and extremely helpful. He took the time to guide us through selecting the right A/C unit and even brought us a cart to make transporting it easier. Kenny also asked Jennie to assist us in choosing a vacuum, and together they made the entire shopping experience easy and stress-free. It's refreshing to receive customer service from employees who genuinely care about helping customers find the right products. Thank you, Kenny and Jennie, for the outstanding service! read more

Lowe's Home Improvement - Kenny, Sales Specialist, Riverside, CA - Appliances Near Me - Riverside, California

Very rude staff. Everyone seems pissed they work here. The selection is pretty low too. I need a tiny sample of paint and they did not help me out. A different Lowe's was able to help me out on a small home improvement project by providing paint samples for me complimentary and this store was so rude when I asked. Both women were rude and dismissive and said we don't do that here. I explained another location had helped me before and they said nothing and just walked away. Sanding sheets were about $6, so a dollar a sheet. Not bad. But honestly I'm just going to Home Depot next time first. read more

JC beyond helpful and provided us with the best customer service. We had no idea what we're doing, but we're trying to fix the yard and JC helped with everything we needed. Even the screws and brackets we didn't realize we needed to build a fence. Thank you JC! read more

Good convenient store to find your home and garden needs. Today we visited because they have a promotion for Valentine's Day for members. Which you get a free 3 piece red wooden roses. Pretty sweet treat! Service was good. They couldn't use our QR code to scan so we had to provide our phone numbers to get these roses. This store has a nice indoor and outdoor patio display. Plus they have good sales on weed and insect sprays. Located off Magnolia and Harrison street. Same plaza as US Bank with a large parking lot. read more

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Went into Lowe's today 7/2/26 to pick up some Levolor trim and go blinds. After waiting around for any employee to come into the blind section, I walked over to the paint and ask the gentleman to call somebody over to help me with the blinds. He radioed somebody and I waited about 15 minutes and no one showed up. I then walked over to the customer service counter where I told Buddy I needed help with some blinds and if he was able to call someone over there and he simply replied. "I'll do my best to help you out." he walked over to the blinds area with me and helped me get the proper size and then I told him I was unable to get a hold of Marina Valley on the phone, as I wanted to be sure that their cutting machine was working since the one at his store in Riverside was not working today. He got on the phone with them immediately and confirmed for me that their cutting machine was indeed working. I purchased my blinds at the Riverside store and took them to Marino Valley to be cut. I just wanna say that with two kids and stuff to do, I really don't have a whole lot of time to sit and wait for someone to decide they want to come help me. For Buddy to step out of his Customer Service counter position and help me on the floor was greatly appreciated. He was very friendly, knowledgeable and a lifesaver with my time constraint. Let me tell you I played another waiting game at Marino Valley for somebody to come help me cut the blinds there. I am not sure if both Lowe's are just understaffed or the employees just truly do not want to help anyone.. I would definitely come back to the Riverside store because of employees like Buddy. read more

Lowe's Home Improvement - Appliances Near Me - Riverside, California

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Horrible horrible phone option line. Nearly impossible to talk with someone. Option line is ineffective and non specific and wont let you bypass for customer service, Spoke with customer service in store and acknowledged they had many complaints read more

They're employee's and customers both make very rude comments whenever they pass by. I wasn't dressed too terrible, but I get defensive when both the employee's AND customers start making terrible comments about my family members when I don't say anything rude to them and just shop for products. A so-called security guard named K. Williams pepper sprayed my face today because I got tired of racists calling me derogatory names. I tried explaining to him about racist people harassing me in the store, but he seemed to enjoy what I was explaining to him! read more

This Lowe's garden area has a big selection. They have everything you need. Great staff that always delivers on time with no problems.

Great staff that always delivers on time with no problems. Manny is great to work with. Very professional and punctual.

I was very disappointed in the service or non service I received yesterday at Lowe's , Riverside CA I spent approximately 30 minutes waiting in the paint department for assistance. During that time, I personally asked three different employees for help. I was told someone would come, and a manager was even paged to assist. Despite those requests, no one ever came. I was not the only customer waiting--there were at least two other customers also standing in the department waiting for assistance. After waiting far longer than any customer should have to, I called the store's main phone number from inside the store in an attempt to speak with a manager. Surprisingly, no one answered the phone during normal business hours. At that point, it became clear that customer service was simply not a priority. As a long-time Lowe's customer, this experience was especially disappointing. Over the years, I have spent thousands of dollars at Lowe's purchasing lumber, paint, building materials, and supplies for numerous home improvement projects. I have always appreciated having a dependable home improvement store to rely on, which is why this experience was so frustrating. Customer service is one of the most important reasons customers remain loyal to a company. Waiting 30 minutes without receiving assistance, despite multiple requests and a manager being paged, is unacceptable. The inability to reach anyone by phone while standing inside the store only compounded the frustration. I hope you will review what occurred, evaluate staffing and management response procedures, and take appropriate steps to ensure other customers do not experience the same level of neglect. I believe Lowe's can and should provide a much higher standard of customer service than what I experienced today. Kim Wilburn read more

Find someone to help with questions is always challenging. The choice are limited compared to online and prices is more expensive. They do have limited selection and availability. read more

I went into Lowe's today, searching for a tiny bolt to fix my mom's wheelchair leg. We stood in the aisle for 15 minutes waiting for someone to come help us after we ask the cashier if anyone in the department was available we heard it called over the intercom and nobody responded. I walked a few aisles over to see if anyone could help us and that's when I spotted Michael in the lumber department. Michael had no idea what we were talking about but he still walked over to aisle 16 and helped us for over 20 minutes, trying to find the piece we needed. The size we needed was empty and out of stock but Michael still try to help find us a replacement took his time and was very patient with us. Never once did he act bothered, and he stayed longer than I anticipated for somebody who didn't know what the part looked like either he found us a comparable part in the end and we left happy thank you Michael for giving world class customer service. read more

I used to love Lowe's because it was bright and clean and had plenty of knowledgeable staff. These days, it's very hard to find anyone to help you, and if you do, chances are they won't know a thing about the merchandise they are selling. My experience yesterday is just one example. I went to Lowe's to buy a part to repair my bathroom faucet. There was a young employee trying to help another customer, but it was obvious that he didn't really know anything about plumbing supplies, using words like "probably", and "I guess". When I asked him where I could find aerators he said, "What's that?" He then used the product locator on his phone to determine that he was standing right in front of them and still couldn't recognize the correct items ("I guess it's these around in here"). I was disappointed because I really needed someone to help me get the right item, but I could see that this wasn't the guy for the job. Since the other Big Box hardware store in town isn't much better, it looks like from now on I'll be going over to the ugliest, scariest neighborhood in town just to get good help from the nearest Ace Hardware. read more

Before you close the gate to the Garden @ 1:47 pm which I don't understand why, let customers know you are closing it! I and an another customer walked out to get some herbs and left our carts inside. Your employee saw us and just closed the door on us! We had to walk around and then someone decides to put employee stuff in my cart. Sooo unprofessional to say the least. A kid named Sebastian got me another cart so I HAD to take my stuff out! I will stick with Home Depot read more

I'd like share an amazing shopping experience I encountered at this Lowe's. First I'd like to name those who made this visit special and set the bar for customer service. Gustavo in the appliance area is someone who I'd see for every appliance need, he's that friendly and such a hard worker. Then Vivi at the Pro desk with her amazing attitude and pleasant demeanor she went above just helping us with our purchase. Then Robert, every employee spoke so highly of him and genuinely seemed happy to work for him. Once meeting him you can tell why. His professionalism and care shows in all the employees we encountered that day. Lowe's you're lucky having him. read more

My kitchen sink faucet head broke off out of the blue. I am not a handy person at all. I came to here, told Gabriel that I wanted the quickest possible repair, and he told me exactly what I needed and how to install it. Had to come back because I screwed it up a bit, and he told me how to fix my own mistake as well as finish the job. Big thanks to him, as I have now installed my own sink for the first time ever. read more

Worse customer service ever. Placed online order. Website won't allow me to cancel. The customer care operator in India could not cancel order. Blew me off and told me to call store directly. Took 10+ mins for someone to answer the phone. Another 10mins to get someone to talk with about my order. They are consistently out of product. Always under staffed and out of supplies. Guess that's why their store empty compared to Home Depot. Don't bother with Lowe's going forward. read more

These people in the store are truly clueless and that's probably the reason why it's so empty all the time ! I'm walking in and it's clear that I'm looking for an item while you have two representatives just chitchatting back-and-forth about their personal business. They don't ask to see if I need any help, I get more assistance from the person that's selling solar than I do the associates in the store. They're very good to say hello and other than that, these folks are clueless! Then I get to the customer pick up and unless you have the exact information it's like a needle in a haystack for them to find your merchandise. So sad Lowe's I used to really believe in you guys, not anymore. Quite honestly, I get more service and reaction out of the minion in the aisle. read more

Lowe's Home Improvement - Minion inside of Lowe's - Appliances Near Me - Riverside, California

Nope. Nope. Nope. No one is in a rush to help you even though you asked them for help. Was coming here for a new leaf blower and saw the deal for a free battery and a discounted leaf blower. Well everything is behind lock and key so I had to ask for help. Asked a gentleman who was busy with the forklift and I totally get that it would take awhile, but I figured he'd stop at some point and help me but I was wrong. Had to go up front and ask for help through customer service while the same guy responded to help. Didn't know anything about the promo deal and he works in lawn and garden. Yikes. Anyway, got my stuff and got out of there. read more

Every item we hope they have in store is only avail online; quite disappointing. Garden is huge and always kept beautiful and the prices are reasonable. Every worker has always been immensely helpful. Selection is good but like I said, some items are only available online. We come here quite often for home improvements. read more

Disappointed in the customer service department here. TRULY DISAPPOINTING. I had a receipt and needed to do a return and they said no returns; even if it was only two weeks ago. The "customer service" people are NOT polite and NOT helpful. They're very curt and act like they hate their lives. Shame on you, LOWES. I'm blasting you on every social media platform I can use.....and telling all my family and friends to just shop at Home Depot. At least they do returns within 30days. It's no wonder why people are disrespectful to you and your employees. You offer zero help for your customers. Terrible customer service. read more

Rude cashier who feels like she can talk crazy to customers and when she gets it back days you can take your stuff up front if u want to be rude . I hate Lowe's and she is the reason I rarely if ever even go in there . Customer service is the eworst read more

Just another day at Lowe's in riverside ca on Magnolia Ave. The lady with the bad perm at customer service wants to spread that bad attitude to any customer that dare ask her a question. This time about a 50ft extension cord that's labeled a 100ft. And being held together by a bunch of electrical tape and still all tangled up. She says I'm wrong I tell her she's incorrect. And after I have to go measure it out to prove it she's just missing all a sudden. Ppl with pissy personalities need to find work that's not in retail but I guess when you're running the customer service counter at coursing on a Tuesday night Jan. 14 930pm to be exact. How badly you would love to tell her to get rid of the horrible perm and back to driving her 16 wheeler so she's happy again. And not driving customers away at her local home improvement store. Because I sure put back everything except the one thing I went in there to get, super glue. Way to go on losing that sale, permabetch. read more

Lowe's Home Improvement - Lowe's riverside magnolia. - Appliances Near Me - Riverside, California

Walked into the Riverside Lowes today, and was very surprised to see how rude my husband and I were treated. I asked about the price of a box of ornaments that was opened and had missing parts. Obviously, should have been a sales or clearence price but was not priced. The sales person Brian, started to look up the price. Before getting any information he says, " Oh no, this will not be on sale its xmas item". I was like its been opened, and taped up, and has missing ornaments.! Then he started searching for the price. Gave me regular price with a 10% discount. I declined. Gave me the dirtious look, just rude. He rang our purchase and my husband has military discount he's already in the system and he shops there a lot. Brian asked for his ID. My husband says I'm in the system and Brian says very rudely, I still need to see it. Made us feel like we were being dishonest. Brian needs some training on customer service and people skills. read more

I give 0 stars I DO NOT recommend using home installations department sales person Jo or Joseph..... he placed the wrong order number in my contract and now I'm stuck with a gate that I never wanted it's incomplete AND IT's falling apart already... I been given the runaround for 14 months and no solution... all I want is what I ordered...or for Lowe's to accept accountability for their mistake.. I understand we are all human but why should I be held accountable for someone's negligence and mistake...... my mistake was trusting Lowe's with my project and I regret it 1000%. So now it took Lowe's 14+ months to tell me no we will not fix the problem by giving You the correct gate.. and for the inconvenience and mistake WE DID we will not offer a discount/ compensation Nor a apology........ I will say Buddy and Damien did try to help me but still no resolution.... The store manager Robert did get back to me in the same day... but I wish he could have done more to make it right for the customer... I will be escalating it to corporate because this is not acceptable or right.... Lowe's do the right thing and make it right.....if I'm paying $6000 I want what I ordered not what Jo decided to order read more

Lowe's Home Improvement - This is what I got - Appliances Near Me - Riverside, California

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Kitchen cabinets only. First thing cabinet manager said to me, "So you want Shenandoah?" I don't know what that means, is it a sandwich? "Most people buy Shenandoah." Went downhill from there. Large gap between cabinet top and ceiling (I fixed that by raising the cabinets), no covering for unfinished area under cabinets, no edging for the space where cabinets meet the wall, crown molding extends past a raised ceiling. Overall I felt like I was on my own for design, selection. I closed the sale because I got a good price, and was not buying the sales guy. He was a dude without the "e." Go to Home Depot in Eastvale. The designer there, Antonio, is a master. read more

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This Lowe's is the worst. My wife and I bought a refrigerator on Saturday and we've had problem with it since the second it was installed, the installers did not level the fridge properly and when my wife called it out, the installers said "it was the best they could do". We attempted to level it out ourselves to no avail. The installers were supposed to be at our home today at 5:30 because of our work schedules , they showed up at 2:30. With no one home. Our drawers in the refrigerator were also broken. When we brought this to Lowe's attention, in particular Robert, he said we could lemon law it, but it would take at least 4 days for them to pick up Our current fridge, process the refund on our card and get the replacement fridge. When we brought up that we were going to lose our groceries, insulin, etc he offered to take money off of the price. That doesn't resolve losing groceries and medication. All we got was "that's the best we can do". We will never spend another dime at Lowe's and will tell our friends and family not to shop there. read more

They don't have very many people to help you find things or help you with questions. I was there Sunday, I walked half the store and didn't see one employee. Also their public bathroom is locked. I will never go to this Lowes again. Home Depot is much more customer oriented. read more

Bought a 350$ snake Worst piece of crap ever Tried to return it and they said unable to return Lost my business!!!! Plus had to go rent one But at least that worked I have spent thousands of dollars at this store read more

Lowe's Home Improvement - Snake - Appliances Near Me - Riverside, California

Ordered a washer because their last one went out after 3 years and wasn't worth fixing ordered same model but newer so we could use the same base but delivery guy doesn't separate and gave us 5 minutes to do it our selves so now we get to pay another $280 to replace it or hire little person to do our laundry, Lowes will not get another red cent from this household read more

Today my neighbors went to Lowe's and they were super super happy with Andrew the sales person help and knowledge. He is in the flooring department. He was very helpful with a lot of patience answered all there questions and they left super happy. Thank you Andrew for a great service you have my neighbors read more

Just got back home from LOWES in Riverside I need to warn you about what's happening there. By aware that this company will list different price on their website and is much higher price in store. They just lured you in and slap you with 15% higher prices in store, when this was politely pointed out they associate answer was that they will not fix discrepancy in price and when told that this is the reason why I usually shop in Home Depot he said he does not care he gets paid same money regardless how many people are shopping in store. read more

Terrible experience. Waited 20 mins for assistance to buy a dishwasher! Asked for help twice and nobody came. Confronted the manager who proceeded to tell me someone called out sick and they were short staffed. Not my problem. Lost my sale... read more

Thank you to the team in the key-cutting department! Yesterday, Mr. Willam and his team were able to recut my new keys after the keys were miscut from the self-Keyhero machine. I'm sure they could have refused to correct the issue which would have required me to submit a request for a refund by calling the 1-800 number. I so appreciate that Mr. Willam was quick to be helpful and was patient in fixing the keys. Thank you Lowes for Mr. Willam in the Key Department read more

very bad customer service call, trying to ask something but no words, no nothing but hang up on me

AVOID! These guys have NO IDEA what they're doing. Tried to get help in the plumbing section, they were not helpful. The deals wern't there either. Overpriced and uneducated employee's read more

Worst store ever won't let you return online appliance orders. WARNING EVERYONE. Don't buy any appliances online from here. Go to Costco or Home Depot. It's been such a headache, I have a broken appliance and they won't take it back cause I bought it online with my credit card. Lowe's is the worst company ever. BE CAREFUL before ordering appliances from their website read more

No help in store... self check sucks everybody inside the store is rude. Even the store manager tried calling all they'd wanna do is take your money with self check out no help inside the store. Why don't they just close and go to Home Depot? read more

The customer service I have received from some employees isn't acceptable poor attitudes and lack of doing their daily job duties

I like the customer service you get here compared to Home Depot. The employees are always friendly and they take the time to help you with your needs. It also seems like you get out of the store quicker and that's because their process is streamlined that way in purpose. It was easy to find the type of cart I needed and the carts were clean and disinfected. read more

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