It seems every time I go there. Their sales associates are always chatting amongst themselves, and they forget that the customers right there waiting in line. I went to the garden section this afternoon, and Cecilia and Lorenzo were just chatting away and not really paying attention to only two customers talking about tattoos on the arms and what have you. It's too bad because it used to be one of my favorite stores. The other day I went to return some thing and there was one line open six customers and four other people behind the cashier talking away!! read more

Sarah in Tools and Hardware Let me just start by saying Employees like Sarah are the very reason Customers keep coming back Professional and knowledgeable immediately asked if I needed help. Thanks again Edward N read more

No pride at all bathrooms are the worst thing I ever seen of a business having for customers to use, floor all filthy dirty, toilet all the way to the top off shit, and papers all over the floor. I showed the pictures to the manager and he just smiled!!! Sad read more

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I go into store to buy door, The service is Non existent here. They even walk away when being helped for paint. Spent 900.00 there. Asked for management no one came! If you go there expect no help, they seem to careless. I try to go elsewhere before as last resort! Customer Service is very bad! Say hi and walk on by. If ordering window or doors expect a long wait. read more

Placed an order for delivery. Said will be here by 8pm. When nothing was delivered, I checked emails for anything on why it wasn't delivered. Nothing. Called customer service and they canceled my order because they didn't have all the items I needed. I still needed those items so instead of contacting me to see if I still want what they had in stock they just cancel the whole order and don't even notify me about it. They said well you can just come pick it up. Customer service sucks. read more

I have applied this Lowe's 3 times and each time they have denied my application for the reason unknown I have experience in the particular field I apply for read more

Try calling this place from time to time if your the district manager and you would realize you lose quite a few sales just by ignoring the phone calls and answering without saying anything and just hanging up. Depot is out of 1/2 inch conduit and was hoping to make a trip to this store. It's not worth driving over there to find none. I think its a hit and miss with this stores service. But this morning it completely sucks. read more

Customer service here sucks. There's a bunch of useless workers walking around not doing anything & complain when they are asked for help. I asked a worker for help, and he held a bag of Cheetos up to his face eating them while talking to me with his mouth open. Absolutely disgusting read more

I went to Lowe's to buy wall air fryer. I went to the back where the oven wear there was nobody there and I found two young men sitting at a desk finally and they're in where the ovens were and I asked them if they can help me and they said they worked in the garden which I don't know why they were sitting at the desk, or the ovens were so they called somebody nobody came so we went to the front desk and the girl helped us there and she told us we bought their kit delivery installation would be free and would be $50 to haul the way our old oven so we said OK well the delivery guy showed up dropped my oven in my front room left didn't bring the installation kit. He said another guy would come and install it. We waited around. No one showed I called and called. They gave me the runaround. Finally a manager said the girl was wrong that it wasn't free installation on ovens and we had to pay 180 to have it installed, for meanwhile, my husband installed it and he went by himself a hoist with the money he would've gave to Lowe's don't deal with them they go through third-party you don't know who's delivering and you don't know who's doing the installing go to Home Depot Way better business they lost my business over $180 Michelle I love my Frigidaire wall oven but buy it somewhere else read more

This company has the worst customer service policies I have ever experienced. I was consistently given wrong information by the Riverside store as well as their corporate headquarters. No one seems to know what's going on. Employees are not knowledgeable regarding store or company policy. I was so enraged I ended up throwing the in-house gift card on the floor, swearing and walking out. I will never step into another Lowe's store. I sincerely hope the company goes under, especially the Riverside CA store. Morons! read more

We ordered online and received an email that the order was ready for pickup. Went in to customer service and they told us it was "in the back." They called for someone to get it, and we waited 30 minutes before I went to the car and tried to call the store to speak to a manager. No one answered the store phone 2x. My husband is still in there waiting...omg. Meanwhile, a worker is literally sitting down out front doing nothing. read more

10/10. I went in yesterday to get a paint sample for a small patch job. The employee was extremely nice and personable. Not to mention quick. I highly recommend. read more

I bought all my kitchen appliances to lowes riverside. They delivered damaged wall oven and I tried to return it and they won't accept it because of 48hours return policy. Now im stucked with this brand new damaged wall oven. Nobody explain to me about 48hours return policy. I will never step foot on these store again. And I don't recommend this store when it comes to appliances. read more

We recently were in the market for a washer and dryer. After dealing with a less than knowledgeable employee at Home Depot, we went to Lowe's. There, Josh helped us with our purchase. He knew his product and was extremely helpful and courteous. We came back to Lowe's and specifically Josh to help us when we were in the market for all new kitchen appliances. What a pleasure to work with someone that gives exceptional customer service in this day and age of not caring. Lowe's has a valuable employee in Josh. read more

I love dealing with William in windows and doors. He's so polite. He gets the job done in person and on the phone.

I'm no sure how to rate this ....3 stars for Low's 5 stars for Mo! I know that for the most part home improvement stores no longer provide the service they used to, but I can't not mention a very special and super attentive supervisor at the Riverside Lowe's. Mo (I'm sure it's short for morrific ) After a horrible customer service experience at the Mira Loma Lowe's, Mo restored my faith in humanity. Not so much in Lowe's because their corporate office is also not customer friendly. I was at the point were I swore I would NEVER go back to any Lowe's and Mo was my last resort. Mo was attentive, listened to my problem, (which was a lemon refrigerator.) I was never told I had 30 day to return. I won't bore you with the silly details and horrible customer service at the Mira Loma Lowe's, except that I will definitely not return there. I don't want to take away from the great, human service Mo provides! Thank you Mo! I absolutely appreciate you! I'm sure you were just born with customer empathy. Wherever you go, great customer service is bound to be there! read more

Lowe's Delivery is the worse, they deliver my appliances all damage and broken. And they refuse to replace or refund me because its more than 48hrs of delivery. Their delivery people didn't open it or remove the package, didn't mention to us the expiry date. Because of the holiday, we didn't have the time to open it also until 5days later. Now I'm stuck with this broken oven! For sure this store will soon be bankrupt because nobody will trust to buy with them anymore. They don't deliver quality, they don't go out of their way to help remedy situation. They don't take responsibility for it instead get out of it by technicality. Shame on you Lowe's. read more

Came here to get some things for A project we were working on. Had everything we needed. Staff was helpful place was not to busy and seemed to be clean. read more

Lowe's Home Improvement - Home Decor Near Me - Riverside, California

I was scheduled for delivery and when it passed my time window I called and absolutely no one took responsibility as to why the order wasn't delivered. No solution only excuses! Big store like Lowe's should be ashamed for not coming through a simple delivery, specially when everything on the order was in stock, in the store. Absolutely embarrassing! read more

Went in for an instacart order no one was able to help point me the right direction or was able to tell me where the items were. The women in the garden area were not helpful at all. The cashier was nice and seemed to want to help me. The other associates were lost and didn't even wanna help me. Overall I don't shop at Lowes and now I no why read more

Don't recommend. Purchased washer and dryer, dryer that was delivered is not working. Have called so many times and have not gotten an answer on when I will be getting a replacement. 5 days later finally had to call corporate. Biggest headache ever. Last time I will purchasing anything from Lowe's. read more

Ordered online for this location. Portable a/c said was in stock. They took my money and set up delivery. Delivery hit me up for 2 days coming today then Tomorrow. Ended up calling delivery. They informed me item not on truck transferred me to Lowes. No one knew what the heck was going on. Turns out they backordered my a/c while my 90 yo. Mom with dementia is at the house in 100 degree day damn near lethargic. She is on social security. I asked for my money, made me wait for a refund back to my card. Sooooo she gotta die because of their 7uck up????? No compassion. Zero customer service skills. I would not buy bubble gum from any Lowes ever again. read more

Amanda working in the garden checkout area was extremely rude to an elderly couple. She was so rude to the point that she told The elderly people that they cannot leave their stuff at the very front if they did not want it they would have to return it to where they got it at and continue to roll her eyes at them and continue to be disrespectful I then went ahead and went to customer service and advise them hey you need to get a manager in the garden area as soon as possible Haydon spoke with the manager and advised him that that is completely wrong and completely disrespectful the elderly people were over 70 years old and this 2019-year-old Amanda was extremely disrespectful to them and then asked to be checked out by someone else other than her and I was and she completely acted as if she did not do anything wrong to those customers at all. read more

I was at Lowes early this morning to purchase lumber and to have it cut to specifications. I was surprised how Lowes looked like a ghost town. A young man named Eddie then shows up with his cherry smile, polite, and upbeat demeanor. He cut the lumber to my precise instructions and told me to have a good day while some other guy was trying to tell him, "They need a forklift over there". What a delightful young man. He helps without making one feel like a burden. I hope Lowes realizes this young man is an asset. Seeing how most of the Lowes reviews are tanking, they should take special care of this young man. I was trying to do the Lowes survey to let them know about Eddie's performance, but their survey site is not working, or maybe there are too many low rated reviews they disabled it. read more

The service at this location is horrible, i was in store 45 minutes plus 3 days in a row, just talking to delivery person and they still got my order wrong that is to be delivered tomorrow, nnow they are say it gonna take another 10 days when I originally had my order scheduled for delivery tomorrow 6/2/2022 evan is in management ride, buddy is im management tried to help two days in a row, still messed up order, Joshua originally made order it is incorrect, they do no know how to process progressive order and do not hold accountable when they are wrong. I do not know why i left Home Depot to deal with this low grade service . several people tried to help but had no knowledge on how to do such . read more

Tried making a payment at a register. Something I have done often. One would think if you were going to the Pro Center to make a payment as well as make a purchase they would have someone there who is capable of doing it. Wrong Lauren was no help she just had this lost puppy look on her face. At this point I was not comfortable making a payment or even asking for her help. I did anyway, she pushed a button on the register and said "swipe your card" I should have walked away at that moment, I've never had to swipe my card. Surprise it didn't go through she said "it's not working right now" okay fine. I proceeded, why I'm not sure maybe a little hope? "I would like to purchase these items" here comes Brianna, "oh you have to go to a register to do that" I could have sworn I was at a register?? Brianna "no one of those, down there we don't do that here" it's the Pro area how is that?? Breanna proceeds to wave her hand and say go down there. Very rude people mind you it was slow on a Monday no one in site. I proceeded to the self check out and Brian happened to let us know a register will be available. I informed him I would need a item from the lock up area and the Pro area was no help he asked who it was. I said Brianna "oh yeah sorry about that, she can be a little extra." Brian then was able to take my payment even asked for assistance, helped check me out and gave me some hope for humanity once again. Brian gets my 5 stars. read more

Lowes customer service is simply non-existent on the phone. I attempted to returned a call to "April" and was placed on hold for over a half hour before hanging up and trying again. After getting through the teleprompter I reached a very unhelpful representative that placed me on hold again for over 15 minutes......Now that's great customer service..... read more

Paint Section. Very very Poor customer service by Maria. A very non caring, selfish & lazy employee. I work too & give my clients way better service than I got at Lowes Paint dpt. I had worked all day and went to Lowes to get paint mixed at 6:30 pm. Contractor doing my bathroom said tomorrow is paint day. After 10 minutes waiting at paint counter, I asked for help & pressed button... heard the over head page. Another 10 minutes went by, nothing. Now there is a line with 5 more people behind me. They are pressing button avery 5 min. I keep asking personel to send help. One guy goes to look for help up & down the Aisles. Nothing. Its now 45 minutes of waiting so I wander around and ask someone the managers name and he tells me Damien. I go back to paint counter and ask Service desk to page Damien to paint because there is a super long line and no one has helped us for almost an Hour. That guy waits another 10 minutes before he pages and i had to ask him to do it. After that page, all of a sudden Maria comes hurredly down aisle towards us. Where the heck has she been! She acts all nice and takes my order, mixes paint in 5 minutes. I waited 1 hour and 15 minutes for 2 gallons of paint to be mixed that took 5 minutes. This is Ludicrous, Laziness & very poor Managemnt to the Max! I will never shop at Lowes again & will take all my future home remodeling projects to Home Depot.. where the staff are intelligent, care and can really help. read more

I was profiled in self checkout because I was buying moving boxes and I guess for some reason the lady felt I needed to steal an $11 sand paper. Somehow out of all the people there I was the only one who couldn't manage to scan 9 items. It just so happens I was working on my million dollar home so don't profile people because of how they look....I don't need your $11. read more

I was looking for a door me & my wife purchased a door when I picked up with my father in law he noticed actual size of door was to big & the swing was wrong which I noticed as well so I found the right door online at Rancho store & the code for the door I need wasn't even in the system of my store so William over in Mill called the other store which was timely in itself just to reach other mill person 30 minutes later we did & We was put on hold he couldn't find the 3 supposedly that was in stock on his computer which my phone said he had 2 in stock because I had 1 in my cart on my lowes app for in store pick up William advised the other mill worker to check his top stock were on hold again yes he found it & William proceeded to ask can they pick the cleanest one attach my name & phone # to the product label & take to customer pick up area & i immediately drove to the store which was a good distance away to retrieve the product read more

Ordered custom doors in June. Came in July. Wrong size. Reordered July, due 8/17. No doors. Was told "they're not here, don't know where they are, vendor can't find them, no, I can't call vendor". Really? Then how do you know vendor can't find them? That was it. Nothing else. No promise of resolution. No offer of refund. Nothing! I have tenants living in a unit with no bedroom doors! Called a manager who took down all info and promised to call me back. Nothing. Disgusted. read more

Stevie i believe was her name came in clutch. had like a 10 minute window to shop and she RAN to get me the merchandise i needed and i was in n out of the store in LESS than 10 minutes. she needs and deserves a raise. read more

THE ONE STAR IS GENEROUS...As a veteran who has shopped at Lowes for over 15 years, i regret that I will be shredding my card...WHY???? CUSTOMER SERVICE...Lowes gives us phone numbers, emails and addresses to respond to...but I personally I think they ARE FAKE... Of the many phone calls and emails to local managers, Valintin A. western regional manager, Jeff Reynolds, and even a letter to the CEO...response...zero,,zero,,,zero... That pretty much explains the situation in full.... tread lightly if you are looking at a big project and expect some customer response.... this review will not matter, because they also ignore yelp................................................. read more

I went to Lowe's yesterday morning to pick up plywood. The staff were all so friendly. I didn't have to wait around like their competitor store (Home Depot). I initially went to Home Depot off of McKinley and walked the aisles trying to find an employee! I left very frustrated and decided to go to Lowe's. I'm glad I did. I needed to have plywood cut and their saw was not working. The employees told me that the Corona location off of Magnolia had the saw working. I went up to customer service to confirm this information. A staff member called the Corona location and indeed it was up and running! Lowe's exceeded my expectations!! I will be shopping at Lowe's. read more

I've had the absolute worst experience ever with the this Lowe's. I ordered a 1600 dollar washer and dryer set and was told my deliver date would be June 27th An hour before my expected delivery time I was told it would not be there. I then made some called where I talked to a man by the name of Seth In deliveries. Seth told me I would get my delivery the following day. I then did not get my delivery Seth then told my wife that it would be there the next day when she called. Once again the washer and dryer was not there. Management does nothing and Seth is full of lies keeping me taking days off of work where not 1600 dollars and turned into a 1500 dollar loss by trusting Seth's failed promises. For as long as I live I will drive the extra 40 miles if I have to, to NEVER shop at this lying companies stores ever again. read more

My husband and I were just at Lowe's today around 6pm and the young lady by the name of Gussi was very disrespectful towards us. She was at register 10. Not only was my husband and I waiting in line but another person was waiting behind us as well. Gussi decided to close her register and jot say anything to us. We told her she could have said something and she turned around and said "I don't owe you anything." I talked to the manager there about her and he said that he will find out who it was and talk to her. I am very disappointed and upset about how we were treated by Gussi. I hope that she is spoken to and understands that attitude and disrespect do not belong in the workplace, especially toward customers. read more

Crap service and curbside pickup. Phone hang-ups and no help. Go to a different Lowes. ...... read more

My husband and I We're looking for a new dishwasher at the Lowe's in Riverside off of Magnolia and the service there was bosch Tomas in the appliance department who had helped us. He was just great! I would rate his customer service for us in a helping, assisting, and which dishwasher would be best for us. On a scale from 1 to 10 we would rate him a 20! Thank you you and TOMAS for all your help! We will always return to this store with good feelings & Excellent service. read more

Leaving 2 stars only because the Pro Desk staff are the only helpful people here. Other than that, if you ask an associate for help they will call someone else and have you waiting forever! Half the time you try to ask an associate a question they ignore you and keep walking away. The return counter sucks! Every time you try to make a return they act like it's the end of the world to do their job. Forgot to mention, good like finding someone to help. It seems like most of the staff plays hide and seek all day just to collect a check. Management needs to clean house big time! read more

i bought a refrigerator that was delivered defective. had to wait 2 more days for another one to be delivered. asked multiple times for an early delivery was given November 19 on the list. Called into express my frustration and received a bunch of empty promises and was told I would receive callbacks which I never did. The third-party delivery service they use is a joke, very rude and nothing put in place for customer satisfaction read more