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    Recommended Reviews - Furniture City

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    Beautiful store, walked in with no intention in buying but the help we received by our salesmen and the management was unmatchable in any other furniture store we went to, they have a wide variety of a selection to choose from.

    Torn cover in the bottom.  That portion did get fixed.
    Connie R.

    Purchase was made in October and salesperson Maria is great she is extremely patient and very accommodating. Don't be fooled though once you select what you want they will deliver damaged furniture and then after reporting it and following instructions by taking pictures etc, they send out a person to see what is damaged and what they can fix. Once they see it can't be fixed they promise they will get a replacement or fix the fabric. Two months later I check in because I never heard back from them, all of the sudden the fabric is no longer available and they can't replace the furniture pieces. I purchased a U-Shape velvet grey sofa. It arrived with the black covering on the bottom torn (that got fixed) several areas on the sofa was damaged it seemed as if they crammed a bunch a furniture in the truck for deliveries and they were not careful so it damaged the fabric and in some areas it was torn. They offered a $300 credit for a in-store purchase oh and of course they asked me not put in a review of my experience. I think not! Nothing in that store is cheap and I've been waiting for a resolution. I will never go there again. Manager would not leave a message to continued reached out to fix the issue or for a resolution. I would have to communicate through the salesperson. All of this to say Don't go here! Go to a big chain store where they will have liability and accountability for their damagedfurniture.

    Oily stains

    BIGGEST SCAMMERS EVER!! 3 out of 4 pieces are defected/ broken/ stained. Been trying to resolve this for 3 months with no luck, they don't get back to you, they don't offer a replacement, or even a small discount. They play with wording so make sure not to sign on anything. They don't install or even uncover the items for you to inspect, yet they state in their policy that any damage has to be reported immediately, god knows how is this gonna happen, oh btw even if you report damage immediately, they play dumb and ask you to contact customer service. they deliver late at night with no delivery notice. what you see in the showroom is totally different from what you receive.

    Near the entrance
    Jocelyn O.

    Located in Galleria at Tyler. Plenty of parking. Their store has three levels. We wanted to check out their furniture to see if there's anything that caught our eye, but unfortunately nothing did. There was a friendly sales person who asked if we had any questions, but we didn't have any. I guess the item that did catch my eye was the (fake) cherry blossom tree in a pot. My hubby wasn't too impressed. LOL

    I purchased a furniture set on 05/27/2024, and it was delivered two weeks later. Upon delivery, I noticed blemishes and damages on three dining chairs and the expensive dining table. I contacted customer service and was assured that a technician would be sent to assess whether the issues could be resolved. The technician inspected the damaged items and informed me that the defects were irreparable. He recommended replacing the three chairs and the table. When I followed up with customer service (the claims department), I was told that the damaged items would need to be collected first, and only then would the replacements be delivered, which would take an additional two weeks. Although this seemed inconvenient, I agreed to the process. The three chairs and table were picked up, leaving me without a dining set. After two weeks and several follow-up calls, I received the same three chairs that had been taken away, along with a table pieced together from two (maybe more) different tables--not a new replacement as promised. The photos clearly show this. I called the claims department again to express my frustration and asked why I was misled. They admitted it was a "mistake" and assured me that the chairs and table would be exchanged as initially promised within the next two weeks. Although upset, I agreed to this resolution. After a few weeks, I received three new chairs, but no table. The table was the most expensive item ($5,499) in the order, and when I inquired about its status, the claims department started to drag their feet. Each time I called, they claimed they were "working on having the damaged table fixed," despite my repeated insistence that I paid for a new table and expected nothing less--not a salvaged piece cobbled together from returned items. As of the end of August 2024, I am still waiting for a resolution. I am deeply disappointed with my experience with this business and how they treat their customers.

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    4 months ago

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    Very happy with the Michael Amini chairs we got and Thank you Amir for all your help throughout the process and for your patience.

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    7 months ago

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    2 years ago

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    2 years ago

    Robert was super happy to help and answered all my questions I had about the product ! ask for him!

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    3 years ago

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    2 years ago

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    2 years ago

    Great customer service and beautiful furniture on all 3 floors. Definitely worth checking out.

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    3 years ago

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    2 years ago

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    2 years ago

    Didn't like the furniture and the salesman followed us around like a stalker ! Creepy !

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    2 years ago

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    2 years ago

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    2 years ago

    Big Thank you to Robert for the time and effort to make me feel comfortable while shopping for my new couch and rugs ! :)

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    2 years ago

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    Page 1 of 2

    Furniture City Reviews in Other Languages

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    Review Highlights - Furniture City

    Big Thank you to Robert for the time and effort to make me feel comfortable while shopping for my new couch and rugs !

    Mentioned in 6 reviews

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    HomeGoods

    HomeGoods

    3.6(74 reviews)
    7.2 mi
    $$

    First time here at HomeGoods. I wasn't sure what to expect, but I guess they sell home goods LOL…read more Seriously, I did not know what they sell. After entering this store, my first impression was that it looked like a Marshalls or Ross. It wasn't until I walked deep into it that confirmed my suspicion. It's basically a store full of home goods and some interesting stuff from various brands. The purpose for my visit was to look for some biscuits or crackers. Yes, they have a section with gourmet foods and snacks. I didn't find any biscuits so I didn't buy anything food or snack related. I was so intrigued by this store, I stayed to walk around and see what else they have. A thought came to my mind... I needed a photo frame so I searched for that. I spent a good amount of time looking for the photo frame, but I eventually found one and bought it. Staff was nice. Prices were okay. Ambiance was interesting. Goods were in good variety and quite intriguing to say the least. Please keep in mind they don't necessarily have the same item stored at the same aisle and/or same shelf... they may be all over the place. It's like a scavenger hunt of home goods and stuff LOL. Don't be discouraged. See it as an adventure. If it's meant for you, it'll find you. Now I know what's inside a HomeGoods! I would come back here to see what gems I can find as my curiosity mind wants to know LOL. Happy Shopping!

    Broken items still full price ALL OVER the store. I wanted to purchase a lamp priced over $100, but…read morethere was a corner that was clearly chipped with a piece missing. I couldn't find another one so thought I'd ask to see if they were going to discount the broken item. They initially said no then said they would take off .50 cents!!! What a joke... They aren't even supposed to sell broken items to begin with. Buyer beware make sure to try out and checkout your pieces to make sure they are ok before you purchase as well. They gave another person in line a hard time who was trying to return a broken item claiming they didn't know if the buyer purchased it broken or they broke it so they couldn't return it. I get it but also look around your store, not good.

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    HomeGoods
    HomeGoods
    HomeGoods

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    1.7(135 reviews)
    0.1 mi
    Offers payment plans
    Established in 1991

    I did a bunch of research before I settled on Bob's. I read the reviews about delays and still gave…read morethem the benefit of the doubt. I just moved into a small place so my furniture options were limited. I made a decision on a 3-piece modular sofa set and then a separate dining table. A total of $2600. The in-store sales guy was cool. Gave me space to look around, no pressure. That's the second star. Once I decided on what I was getting, he mentioned it was gonna take about a month "or so" to be delivered. As soon as those words were processed, I recalled the yelp reviews. I pressed on. A month later (today), a few days before delivery date, I get a text asking me to confirm my delivery date. An hour later, I get 3 texts telling me my order contains "items not yet available". Two hours after that I get a 4th text with the same message. Ok so wait, I need to confirm my delivery date, yet you don't even have the items? I check my order online and it says something different. That my delivery date is now a week after the original one but that I need to confirm the actual delivery window for 2 weeks after that. In total another 3 weeks wait. I start a chat to confirm all of this, which they do. I ask for a 20% discount for the inconvenience thinking they might counter with 10% to cover the delivery and setup. They counter with $50. 2% of a $2600 order. I'm out now almost 2 months without furniture. I cancelled the order and will take my business elsewhere. Unless they guarantee delivery the same day, I would steer clear of Bob's. Sad too, they had other furniture I had on a list for later. Now they've lost my business for good.

    Great selection of furniture. Outlet pricing but best of all great service! Staff here are there…read morebut not following you. An easy place to shop for whatever you need. Recliners are comfortable, couches, dining room, living room and bedroom sets. Large space to explore. The back is the outlet area with rugs, single pieces couches chaise loungers. Plenty of parking right in front. Bring ur car to the front for loading smaller pieces or the back garage bay opens up for larger pieces.

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Riverside Rustic

    Riverside Rustic

    4.3(10 reviews)
    7.1 mi

    With how beautiful and historic downtown Riverside is, this shop is a disappointment…read more Many of the items sold in the store are items from Walmart, Home Goods and other department stores that have a 'rustic' or 'vintage' look. The owner is purchasing and upselling (up to triple the price from the department store). The owner does sprinkle some antiques around the store but the items are overpriced. It's also kind of weird that the owner has a huge photograph of herself behind the cashier counter. Not a fan of this store when there are plenty of other stores worth shopping at walking distance.

    I entered the enchanted store because of the posters "Witches be crazy!" I thought it was fun. The…read moreyoung woman at the outside table was friendly, and I was drawn to the botanical posters of mushrooms. She indicated there were more botanicals in the store of mushrooms - so I entered. I got about a third of the way into the store, admiring the wide array of vintage food craft tools - when I came upon the prominent display of the T-shirt "Try that in a small town". Knowing that this is a racist T-shirt advocating the lynching of African-Americans I realized that it was an intentional statement to black and brown people so I immediately left the store and wrote this second review. The first review was removed by Yelp because I gave it five stars. That's why I adjusted it to one star. Presently no one should patronize the store if they have a conscience and are wanting to make the world a better place.

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    Riverside Rustic
    Riverside Rustic
    Riverside Rustic

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    Furniture City - furniture - Updated May 2026

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