I have aphasia so I'm unable to talk. I was in there this morning for sprinkler supplies. The older lady who was working there was rude and she wouldn't get my military discount. I understand it's only 10% . I showed my ID and just made a face of why are you wasting my time. I usually have better service from the younger staff. But next time I see her I will walk out and take my business elsewhere. read more

I live close to the store so I shop here all the time. Unfortunately, the cashiers that are nice here. Don't work here anymore. Adrienne is flat out a liar and then rude as well. I went out of my way to buy six because it said by five get one free then I'm like OK. I just paid for all six and she started arguing with me and I'm like it's basic math 6×5 = 32 dollars tax that's what I got charged so I just flat out said she just tells you what she wants so that you'll go away I'm 56 years old so I don't want some 20 something not doing her job and ripping me off even if it's not my money. I'm actually buying for someone else but nowadays everyone's trying to save money and they don't need lousy cashiers who aren't making more by stealing from the rest of us so pay attention to your receipts and don't trust the cashier when she says you get the discount read more

Riverside Ace Hardware - I literally just left Ace Hardware where they were trying to sell me one for over $12 - Hardware Stores Near Me - Riverside, California

Came in after stopping at Tractor Supply for reflective peel and stick numbers for my mailbox. The shelves and pegboard hooks are empty. Asked cashier if they are closing? She said the son is buying the business and not purchasing any products until the sale is complete. Doesn't matter to me what their issues are, no stock, no service, no customer. Had to drive to Home Depot and they had what I needed. Won't be coming here anymore. read more

Very unaccommodating, terrible customer service, very bare shelves. Worst Ace Hardware I have ever had the unpleasure of shopping at.

Incredible selection in service old school style customerservice in fact, the big box Home Depot's and Lowe's don't have anything on this place. read more

All the above felt like home Angel is on top of customer service experience game.! Very kind humble and honest

I Was just there about 10 minutes ago. The store is great for your needs. But customer service is very important. The cashier needs to greet every customer with open arms, during each and every interaction. The young female cashier lacked that during our interaction, perhaps she will benefit from attending customer service training. Just a thought. read more

Sadly shelves still bare. Went in for a couple of items but found row after row of empty shelves. Staff used to be great but have stopped making excuses and have a really bad attitude. I used to shop here 2-3 times a month but it is no longer worth going as it is often a waste of time. Saddest review I have ever written. Amazon and big box stores here I come. read more

Usually have some of the parts that I need. It's nice that there's a hardware store that's convenient but most of the time I have to buy from the big box stores or for from Amazon. Prices are a little higher here than normal, but I think that's to be expected. read more

Stopped by needing a replacement set of screws, washers and nuts while doing some work on a quad and Mike was great help! He was very knowledgeable and gave great tips. He was able to find a match for what we were looking for. Mike deserves a raise! read more

Great place, great prices and knowledgeable staff! Very large business with a big selection of products!

Lived in Woodcrest since the 1980,s. In the past you could always find what you needed and always helpful. Since ownership changed more often than not shelves not stocked and help not what it was. Have shifted to another hardware store. read more

The cash register lady was rude and don't bother going there for any cut glass they don't do it and they will just tell you to Google it

When I first moved to Riverside in the 90s, I went to Ace to buy connections for my washer and dryer. They actually loaned me tools and trusted me to bring them back. Wow! I have gone there ever since. They have everything I need. Yes, sometimes the price is higher but it's really convenient. read more

For years this has been the best store for all my home project needs but the last 4 visits to the store , I found the shelves lacking what I needed. Something has changed. They don't stock their shelves like they used to. read more

My wife went online to find a leaf blower bag. This ace hardware came up on the listings and said it was InStock. So she purchased it online. Just to be safe, she went ahead and tried calling the store . After four times with no answer, I decided to drive over and get it online. When I got there, lady at the store said "oh yeah we don't have that" It's your fault that you showed up before we pulled the order and realize we didn't have it. I drove 40 minutes to find out they didn't have what they supposed we had in 40 minutes back home. read more

The first greeter at the door wasn't very helpful. Kind of rude. The second greeter I met in the back older Hispanic gentleman was very helpful and very friendly read more

Friendly local hardware store, very helpful staff. Fairly easy in and out. Carry all the basic household hardware.

Nice people to deal with and seem to be more knowledgeable than those other stores. Ace is the place!!! read more

Great customer service. We had been looking for a small kid-size pool for our dog. ACE had some, the staff was friendly both over the phone and when I arrived to the store. The store staff was knowledgeable and professional. read more

Riverside Ace Hardware - They have the kiddie pools. Yesssss!!! My dog will be happy - Hardware Stores Near Me - Riverside, California

Intense staff! Not warm or friendly. I'd drive the extra distance to another store for better customer service.

I bought two tires for a dolly at Ace, they cost approximately $70 for both. This was approximately two months ago I have not used the dolly at this point, but yesterday I needed the dolly one tire was fine the other tire was flat these are tubeless tires. I called the store and talk to a woman on the phone and explained that the tires were still brand new and hadn't been used she said she had to talk to a manager. When she came back to the phone she told me the manager said they could sell me a hand pump or an electric pump but they could not help me in any other way. It is sad that ace does not stand behind their products I have been going there for approximately 12 years I would not recommend this particular ace hardware store to anybody that expects to be treated fairly. All I wanted was for them to put some air in this tire, and they couldn't even do that to help a customer. read more

I needed a very tiny screw with a specific head. The lady at Ace looked at her hundred or more of boxes of screw and found an almost identical one to what I needed. They are always very helpful, and they have a large stock of items. read more

Absolutely great service ! No matter what I've gone there to buy or needed to ask questions about a project, everyone here is so happy to help. I really enjoy shopping here !!! Kudos to all the super employees. read more

I was nicely greeted by the owner, takes his job very seriously and is kind to every customer who comes in. Will definitely be coming back! read more

Riverside Ace Hardware - the owner - Hardware Stores Near Me - Riverside, California

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Great customer service by knowledgeable people and have the inventory selection needed for a smaller local supplier. Rosa and Tiffany were excellent helping me today. Not too many places like this left, will keep supporting for home improvement needs. read more

Always someone to ask your questions to and able to assist you. I have even had them order something I needed.

What's happening with my favorite ACE at Woodcrest?  This is the 3rd visit where I couldn't help but notice the empty shelves.  And the third time I left empty handed having to go to the dreaded Home Depot.  There's nothing really wrong with HD its just too hard to get to, parking sucks, and there's no one that really knows what they're doing on hand, but they do have stock.  I miss the old Woodcrest ACE.  I wonder if there's financial issues at hand.  What ever it is better solve them fast because I'm sure others are losing interest. read more

Does not accept purchases from other Ace stores. Must return to original Ace store Very inconvenient read more

Thankfully there is still a place in this world for great customer service and product knowledge. Love the inventory of unusual hardware. I am always in need of a metric "something " that i know I will find at Woodcrest. I don't even bother checking at Tractor Supply" they wont know what it is, but its available on line" Lowes, "will know what it is, but will only have 1 of the 3 other related parts I need". Home Depot, "has the bin for the part, but its filled with the wrong item" read more

This place is awesome. Great people, great inventory of goods and decent prices. Their drawers of screws and hardware is extremely helpful. read more

I just left Ace hardware in Van Buren I bought a handicap grab bar according to the instructions there's another part sold separate so I asked Tim a large man sitting changing some labels or something I asked him if he knew where they're at he said everything should be there in a disturbed voice I told all that is in there is six screw and states the other parts sold seperate he then shoved the grab bar into my hand and said very disturbed then I can't help you man woman so I told him you can even tell who your seeing he said well I don't know now a days you could be both. I don't look anything like a female for to even insult me that way so I talk the the manager on duty explained to him what happened and that I will be posting this and will fine a way to inform corporate. I am a retired Marine his actions were insulting.His name is Tim and manager was Chuck. My name is Joseph g Zamora read more

I needed a regulator for a mister set up, Mark in Hardware took a lot of time to make sure I had all the correct fittings, which he did! Nice to know there's knowledgeable people out there. Everyone else was very helpful too!! read more

Yup yup another hidden convenience in woodcrest California. Everything you need for home repair garden repair. All kinds of things needed for home improvement. read more

We love this place! Has so many products to choose from. Nice and clean inside. Has the most Traeger products around. There are two buildings to go into to shop. The customer service is great. Always asking us if we need help finding something. Love that! read more

Friendly and Helpful staff. Place seems to be clean. Good variety of merchandise a little on the pricey side.

My local hardware store, has most of the items needed to work on projects around the house. Great customer service, always greeted with a smile. They offer military discount and accept Samsung pay. Great place to shop. read more

Wow worse customer service. So sad because I used this store all the time since it's down the street. They have new staff at least to me look awfully young and don't have any customer service skills. Bryan the supervisor is clueless ana could careless to loose business. Mellisa treated me like a criminal the minute I entered the store. I walked in to do an exchange wasn't try to get money back. I had no receipt but gave them the rewards number. They claimed they couldn't pull it up and refused to exchange. I ended up purchasing what I needed anyway over $40 and checked my receipt and no where does it say must have receipt to exchange. I try supporting local stores specially knowing they are privately owned but they will continue to loose business because their customer service has gone downhill. I feel sorry for the few good employees they have left that do go above for their customers but with people like Bryan running the show good luck. read more

The workers are very helpful and able to resolve your issue. You are greeted with a smile. We will definitely be back.

I am redecorating my office and ran into an issue with my desk. I found desk legs I liked and wanted to connect them to this wooden panel I loved. I went to Ace on Woodcrest on Wednesday and ran into Chuck. I told Chuck I needed some help attaching the legs to this panel to make a desk, and I wanted it to be sturdy. I showed him two ways I found online of people doing a similar project, and asked what option was most feasible and practical. When Ace didn't have one of the brackets I needed for option A, he helped me grab everything I needed for option B. He talked me through the process, described what I needed to do, made a couple switches/modifications so we could minimize waste, and even gave me a coulple suggestions for how to make my desk even more secure. I grabbed everything and told him thanks. Today, I actually started the project today. I am not someone who regularly works with tools. I know what tools are what, and I know--generally--how to use them, so I was a little apprehensive. While I did run into a couple issues (stripping screws, breaking drill bits), within a few hours I had two desks that are just what I wanted. Thank you, Chuck, for all your help, and I'm so glad that the people at Ace are always able to actually give good advice. read more

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