Good old fashion American hospitality. These are wonderful people. They helped me look for the right option for my replacement sink squirting gun hose. Also they helped me with wheel barrows to see if they fit in my car before purchasing. They went a got a flatted table from the back because the one I bought wouldn't fit in my car. They always ask what they can do to help and it makes me not feel like an idiot walking in there not too keen on hardware things. Any little thing I need I don't mind going there because I feel right at home - and in this day and age thats hard to find anywhere. Also the Sarsaparilla in the drink cooler is a rare find and I always try and pick up a few bottle when I can afford to splurge a bit. read more

I am a frequent customer of DYI hardware stores and on occasion must rely on the expertise of the employees. My nine year old son needed Materials for his science fair project. When we arrived, there were many customers in the store preparing for the holidays and it could have been very easy to overlook this little nine-year-old customer. However, Mark and Sean were very attentive to my son's questions and helpful in assisting us in choosing the right materials for the project. I will come to this ace for all of my hardware needs. Customer service was excellent. read more

I am redecorating my office and ran into an issue with my desk. I found desk legs I liked and wanted to connect them to this wooden panel I loved. I went to Ace on Woodcrest on Wednesday and ran into Chuck. I told Chuck I needed some help attaching the legs to this panel to make a desk, and I wanted it to be sturdy. I showed him two ways I found online of people doing a similar project, and asked what option was most feasible and practical. When Ace didn't have one of the brackets I needed for option A, he helped me grab everything I needed for option B. He talked me through the process, described what I needed to do, made a couple switches/modifications so we could minimize waste, and even gave me a coulple suggestions for how to make my desk even more secure. I grabbed everything and told him thanks. Today, I actually started the project today. I am not someone who regularly works with tools. I know what tools are what, and I know--generally--how to use them, so I was a little apprehensive. While I did run into a couple issues (stripping screws, breaking drill bits), within a few hours I had two desks that are just what I wanted. Thank you, Chuck, for all your help, and I'm so glad that the people at Ace are always able to actually give good advice. read more

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If you are tired of the terrible home depot service like I am, pay a little more and talk to a qualified staff who care about your projects and repair and will lead you to the best decision to the best of their ability. Support small businesses by shopping here! read more

The staff is really friendly and helpful. Additionally, they have really good sales around Christmas time. I found them much better than the other Ace that I went to; I think it was in Moreno Valley. I found that they have different prices @ different locations , because the Ace Hardware Stores are individually owned. read more

I like Ace the staff is friendly and always willing to help. Sometimes I feel the prices are slightly higher than at Home Depot. Some of Their sales are really good just picked up .99 for a pint of paint. The paint guy was also super helpful read more

Always helpful and courteous. Easy to pick up online orders too. Parking is tight so be prepared.

Always friendly and helpful. They seem to always have the "not so normal" nuts, bolts, etc. I need for fixing things.

Phil is the Man!!!!! Purchased a Traeger Ironwood 650 from him today. He knows everything and is great to talk all things bbq. He told me about upcoming holiday special and was able to get bunch of free stuff for smoker just by waiting 2 weeks. Everyone at store is very nice and helpful. Ace wood crest is truly the Ace with the helpful hardware person. read more

This is the fastest way to get your needed project materials, and the prices are reasonable. The staff is friendly, knowledgeable, and quick to serve. I can get in and out, AND home again working on my project in less than 20 minutes. I hardly lose any momentum at all. If I go to Home Depot or Lowe's, it will take me at least an hour for the round trip. Pathetic as it sounds, that lost time wandering through the big stores searching for a part or a person to help me, frequently makes the difference between me getting my project done that day, or finishing tomorrow. read more

If you have a Traeger Grill and you are looking for pellets for it... This hardware store has bags of pellets. It is probably the only place in Riverside the has pellets. The store is well kept up and clean. This Ace Hardware store has anything you can think of when it comes to hardware. It is split into two stores. One has paint, garden supplies, cleaning stuff. The other has the more heaver hardware like hinges, lights, welding equipment, etc. A group that we belong to had an event at this store. It was a Halloween trunk or treat for the kids with a petting zoo. The whole event turned out excellent. Denise, the assistant manager of the store was a very big help. When I am in the area, I will remember to stop by this store if I need any hardware items. read more

Phil Garth is amazing! Had a tough time finding the particular model of the Stihl Chainsaw I wanted, and not only did Phil find it, but had it in 1 day! Then he even opened up an account to earn points and gave us a 5% discount. Didn't even ask for it, he did on his own. Will definitely be returning. read more

These people are great and SO helpful. My god. Got this place up for all your hardware needs in Woodcrest.

Jim (and the crew) at Woodcrest Ace was efficient and determined to solve our faucet units problems to a skillfull. and good natured and successful conclusion. This place has the feel of an old-time personalized hardware store. read more

I love how friendly everyone is at this Ace! I can always receive help bc employees are accessible and willing to help. If you are an ace member, no receipt is necessary for returns bc they can view your purchases through ace rewards number...nice! I love coming to Ace over the large hardware store for the customer service. read more

Unfortunately I have to give a one-star because it will not allow you to give a 0 star I went in this morning and asked an older gentleman about L brackets he told me where they were and I check and then my next question was I needed small screws and he said I'll be right with you 5 minutes later I asked him for help again and he said I'll be right with you. All I wanted was 30 seconds of his time but he was too busy talking with a customer that was not in need of any service. Never coming back here again!!!!! Home Depot is much better to deal with and have better customer service..... read more

I shop at this place on a regular basis and have always found them to be knowledgeable and helpful. My last trip (this past week) related to electrical materials and Mark was able to find what I needed and gave me suggestions on a challenge I was dealing with. I have never had a problem when needing to return an item either. Very different from the large warehouse stores. When you finally get someone at one of those the response is to point where the item is and that is about it. read more

I love this place! As someone who doesn't enjoy going to hardware stores, this is my top pick. The staff is both knowledgable and friendly. The store offers the basics of everything without overwhelming me with too many choices. read more

A little confusing when you get there because their facility is split between two buildings but once you figure out which side you need to go to you will be greeted and helped by the friendliest of folks. I came in to find some bolts I was missing to build my sons crib and was helped by the sweetest older man who made me feel comfortable and listed to everything I needed. Thank you for the outstanding help! read more

Worst customer service. They're so rude. I bought something that someone wrote their name on BEFORE I BOUGHT IT. it was the last one so I had no choice. Then when I realized it was the wrong type of plug I brought it back to the store with my receipt 2 days later and they said they couldn't return the item. I explained that's how it was when I bought it. He said not his problem ! I will never return to this location. read more

I'm not going to bore you with a long review as you probably wouldn't read it anyway. J/K! Actually, every time I go to this store the staff is friendly and ready to help. I walked in yesterday and hardly got in the door when a young man approached me with a smile on his face ready to help. He found what I needed in short order and I was out of there in less than ten minutes! They almost always have what I'm looking for and I always get my Veteran's discount. The also give senior citizen discounts. Love this store! read more

This place is my go to place when I'm doing repairs on my house. I usually know what I need but finding it can sometimes be a job in itself. At Ace those guys and gals are a big help getting me back on my repairs quickly. Oh I almost forgot Donna ask me to mention her name, Willard you are the man thanks for all the help. read more

Always get great service at Ace. I love coming here when I have projects to do but I don't know a lot when it comes to hardware. The staff is always so knowledgeable and helpful. Shout out to Mark for helping me find everything I needed and even suggesting different solutions on how to execute my project. That guy knows everything! Seriously, if you need help with anything, and I mean anything, go to this ace and ask for Mark, he is a genious! read more

Wow! Thank you Sean for your efficiency and advice! You were very helpful and able to answer all questions in regards to our shower repair! We frequent this store because its close by and because of friendly non intimidating customer service! read more

This place is the best . Every time you go in there there are tons of people to help you, and know what they're talking about. It's not like when you go to Home Depot and can't find anyone to help you, ace always has tons of people ready to help you and prices are always good. Easy to get in and out . I always find what I am looking for . read more

Out of all the Ace Hardwares Stores I've shopped at this has to be the most helpful store. I've interacted with Martie the most and she is always very attentive and very knowledgable. They have good sales on the weekend too. Don't miss out!! read more

Best customer service ever. The staff is always friendly, knowledgeable, and willing to help. The home Depot and lowes corporations need to take a lesson from the staff here. read more

This place beats the hell out of the big box stores! Ask for Willard. He knows everything!

Ace Hardware has been in a long time. I go in here kind of seems like it's family run I'm not sure if it is but it's just a homey feeling you get when shopping here. Prices are more than Home Depot or a bigger store but as far as convenience to Woodcrest this is the best place to buy hardware on plumbing and electric stuff right here in town. If you sign up for rewords always get five dollars off once or twice a month. read more

The employees here are super attentive to their customers. They are very friendly and are always willing to help me find exactly what I need. Very interesting set up with two shopping areas across the lot from each other. Although they are not very large, I've never had a problem finding hardware needed to get honey do's done around the house. Their always having specials and seem to have a heart for this community. A great supplement to the mega home improvement stores. read more

That was a Horrible Online order pickup experience! I wont be using that service again. First it took three days for them to get my order Ready! Then when I finally got my email I went and stood at the counter about for 5 minutes in line and an employee came and helped another customer that was behind me in line that just walked up and did not notice me standing there waiting! Very bad service, while I waited I dodged other customers since I was standing in the entry way. Not my idea of a "Pick up" wont be returning to this store. read more

Great place if you're confused about a home repair/project for the house. Everyone there is very eager to help. Not only are they there to guide you down the right aisle they're very informative as to why it's broken to the best solution to your problem. My husband went in there last wk completely confused and lost about the electrical in our home. Mark greeted him and they spoke about the problem. The next thing I knew he was at our door the next day & spent over 3 hours here trying to help us figure out the mess the last electrician did. Mark told us this was a pretty big job. He then showed up again on his next day off & he spent another 4 to 5 hours here working on our electrical. Thanks to Mark we are heading in the right direction. read more

Everyone is very friendly and super helpful. They have plenty of employees to cater to your needs. One of the best Ace hardware store I have ever been too.. good job keep up the good work read more

I came bye Ace and left knowing I will never go to another hardware store ever again, unless absolutely necessary. Teryn helped me not only find everything I needed but actually gave me step by step instructions as well. I have never had that level of customer service before. Thank you Teryn and thank you Ace for everything. You just got a new loyal customer! read more

Employees are extremely helpful and friendly. While it may be more expensive, it sure beats driving over to Home Depot or Lowes in Moreno Valley. read more

Very helpful staff, they take time to help with project or problem. Service is great. I've been going there for the past few weeks working on little projects for my house, every time I go they are willing to help out. They don't try to upsell me on anything, which is nice. read more

Great customer service, everyone is always so willing to help once you walk through the door.

Last Saturday I had the pleasure of being helped by a gentleman at Ace Woodcrest who assisted me on a couple of projects I was working on. Mark, an older white haired man with glasses, gave me excellent solutions for what I was attempting to do. It is so nice to have so many helpful associates, like the lady in garden who I 'talked tomatoes' with, the young man who knew where the butterfly bolts were, and many others from my several visits recently. The only suggestion I can make is to make fresh popcorn on weekends. read more

If a Teryn Suttles comes to help you in the paint department, run, this guy is very rude and not very helpful.

Today I met the most helpful staff at this location, Bryan in the warehouse truly made ace shine. I drive a small car but I bought a patio set and a full sheet drywall, I had to make it and we did. Thank you Bryan, we truly need customer oriented people like yourself, instead of stating the obvious you helped me out. read more