I can count on one hand how many times I have been to an Ace hardware. And I guess that's why they're closing. It is the smallest of the hardware stores, which is why I would usually go to Home Depot. You definitely should stop in before they close to get some discounted tools and stuff. read more

Crown Ace Hardware - Hardware Stores Near Me - Anaheim, California

Needed some roundup for clearing out some stubborn weeds in my backyard. Stopped by Crown Ace Hardware in Anaheim Hills to pick it up. Ended up buying roundup in a Hudson sprayer type of bottle with a pump and spray nozzle. Along with a refill concentrate bottle of Ace brand weed killer to add some of to the roundup making a higher concentration solution. I've been shopping here for over 25 years, before they opened this location they used to be located off Santa Ana canyon, west of weir canyon in the festival center. Good prices, knowledgeable staff, and fairly large selection. I'll be back. read more

I have been coming to this store for years and never been treated like I don't matter. I get it Ranges you are working but that does not give you the right to treat me like I'm burdening you. Stay away from this guy! He will treat you like you are dumb and in the way. read more

Found what I needed quickly, it appears they're having a going out of business sale. That's what it says at the top seems like there's a lot of things inside the store that are on sale. A lot of different products inside the store. read more

They're a terrific local store with helpful staff. Unfortunately, they are being forced out because they tripled their rent!!

I had excellent personal service at this location when making a fairly large purchase. Shout out to Tina, Yolanda, and Dylan for their fantastic assistance! They made it all very efficient and friendly. read more

Been going here for many years and customer service is the reason. I had the pleasure of doing a project last weekend and was treated like family. They were very understanding and helpful. I am lucky they are nearby. read more

We can always count on Ace. We never use that other "big store". Jonny, Danny and Tina really helped us out of a last minute dilemma. We needed sand bags only hours before a huge rainstorm was to hit. Even the price was reasonable. Thanks, Ace!! You folks are the best. read more

Happened to walk by and saw a wheelbarrow at the front of the store with what appeared to be a bright neon yellow clearance price tag taped on. Went inside and asked if the price was accurate and the cashier said the price is whatever that is on the product. So I went home and unloaded the stuff in my SUV and came back to the store to purchase the wheelbarrow. The cashier came out and scanned the item while totally ignoring the price tag and went back inside and rung up the price, and voila, their price was three times what was on the tag! I asked the cashier about the massive price discrepancy; then the cashier called for the manager and the manager dropped the price by about a whopping 10~15% citing that the price on the tag was an error. Maybe it was just an honest error by one of the store clerk, but it could just as well have been false advertisement to get a customer in and do the switcheroo. Either way it doesn't change the fact that it was a major waste of customer 's (my) time going back and forth and the store not making any real effort or amends to keep a local customer happy. I like to support local small businesses but it won't be this one. read more

Very organized, clean, well laid out store. I've been to some Ace hardware that are very claustrophobic and kinda overwhelming but, this one is by far the nicest and with the most amazing staff. Johnny and Chet helped my husband and I get a miter saw. They didn't have it in store but, we ordered it online with their help. They went above and beyond to help us and we are so grateful for them. Excellent customer service! read more

Extremely rude employees and management. Small store with rather poor selection as well. If you want to be harassed while buying cheaply made overpriced stuff, go for it but I won't be back. Take your business elsewhere folks. It just isn't worth it for the way they treat customers at this store. Edit: since I cannot reply to the comment from the store. The manager at the location was a significant part of the problem. There is nothing more to say, just stay away. read more

$50 for 12 rolls of Scott tissue towels? I know we are in a terrible situation but to take advantage of the consumer because your supply is low is ridiculous. I have been shopping at this store for over 15 years. I never thought that this would happen at this neighborhood store in which the community keeps alive because there are two home depot's within 10 minutes in either direction of the store Sorry. This is labeled on each side with giant red numbers and it states LIMITED STOCK! read more

Crown Ace Hardware - 12 rolls of towels for $49.99. This is normally sold for around 40 bucks. - Hardware Stores Near Me - Anaheim, California

I am very excited to share the superb service I received at my local ACE Hardware today in Anaheim Hills, CA from Karalyn. Here's what happened: As I was heading to my car to run errands, I dropped, stepped on, and cracked the key fob for my car this morning. My heart sank as the prospect of having to go to my dealer to get it repaired or replaced brought visions of hundred-dollar bills floating in my head. Fortunately, I remembered that Ace Hardware offered key service so I got my spare key to start the car and went to my local nearby hoping they could help, and I was right. Karalyn patiently examined the damage and reassembled my key back in position in the fob. Yippee! All is right in my world again. Thank you, Karalyn. read more

Wonderful experience when purchasing a Traeger grill from this Ace Hardware. Shout out to Johnny, Yolanda and Donny for all the helpful information and loading up the grill into my car. Beyond professional and courteous throughout the whole process. Highly recommend this location. read more

Must say I love this Ace hardware. Awesome customer service. Sean went above and beyond helping me out. Thanks man!

Last Tuesday, March 1, I stumbled upon a favorable review for this particular location's paint department. Located less then ten paces from the front doors, the paint section is managed by Karalyn. Arriving just after 5:30pm; from entering the store, to discussing the project (paint for a first floor bathroom with a small ventilation window where the top of the walls near the ceilings and bathtub are prone to humidity and mildew), to color matching, mixing the paint, and checkout was completed in just under fifteen minutes. This location emphasizes the Benjamin Moore paint brand and given my circumstances, Karalyn recommended a quart of the Aura brand as a test to see how it looked on the walls. She was also able to discover the matching paint was not one single color of white as an analysis indicated there were percentages of red, satin, and yellow in the final match. It's been almost six days and the walls look better than they have in five years. Sometimes one has to spend a little extra to obtain a quality product and I am very grateful to Karalyn at the Anaheim Hills location for her valued knowledge and assistance in making a do in yourself paint project worthwhile. read more

Crown Ace Hardware - Benjamin Moore "Aura" Waterborne Interior Paint and Primer (Semi Gloss Finish N528 1X) - Hardware Stores Near Me - Anaheim, California

Store is so so, prices much higher than Home Depot. Astonishing thing is that the prices are much higher than their own online prices lol. Doesn't make any sense. They trick you into thinking that there is a certain price for an item and when you go in there to purchase it it is a couple dollars more... I believe target did the same thing and found their self and a massive lawsuit. Anyways I will only go to this place if Home Depot is out of whatever I need. And the last thing, to the African American lady at register I know you are miserable and rude but please try to have a positive affect around customers. Your attitude is absolutely terrible. read more

Tina always helpful everyone in there is helpful. Yolanda , Bea, katy, the guys also. they're helpful very helpful

What's one of the craziest things that can go wrong with a DIY project? Running out of product! That's where I was at earlier today, however thanks to Monet and her exceptional customer service I experienced the BEST outcome. When I called the store Monet not only answered with a smile, she ensured the product was available, when I told her I only needed two bottles she took the time to verify she had two in stock. And, there were only two left! Monet held them for me at the register even though I couldn't make it in for another hour. What could have delayed the project for another 10 days (the product isn't carried in most local stores), was completed today! I'll be back Monet, thanks to your genuine care I'm a loyal Ace Hardware customer! read more

Perfect hardware store. Will have most the items you're looking for as long as they're not too out there. The workers are always really nice and helpful here read more

Terrible customer service. I came in looking for a specific item, online said it was in stock. Store claimed to have two in stock. I came from Pomona. The workers there kept continuing to help other customers even though I was there first. I waited patiently. Then 20 minutes past, and they still continued to help others before me. Will never be back. read more

My grandfather and I went to this location on August 6th, he had received a coupon for $5.00 off(for his birthday). My Uncle informed us that they repair screens here, so we took our screen and needed to get some parts for our sprinkler system as well. There was no greeting as I entered the store, one of the people at the counter straight out said they're not doing screen repairs right now(the other person at the counter was on the phone.). I went up to the counter a minute later asking if someone could help me with items for sprinklers, the same woman whom mentioned they're not doing screen repairs, just told me the stuff is on aisle 10. Once I found the aisle I was looking for, there was no one around to help, except for the guy who was building some barbecue, I went to ask him for help and he said he would call someone to help, no one ever showed up. I was on the phone with my Uncle at the time, he was helping me find what I needed. Someone FINALLY shows up and my Uncle tells the man what I need. I find out after my grandfather and I had left, that the man who helped me, my grandpa had said that he was just talking to another employee. Terrible customer service. I tried looking online for a number to call for customer service, but couldn't find one. I called the Fullerton location for that number and they were wonderful from the moment they answered the phone. Go shop at the Ace Hardware in Fullerton, not Anaheim Hills. The employees are not helpful at the location in Anaheim Hills. read more

Just wanted to drop a line here to tell of my experience at ACE Hardware in Anaheim Hills. Over the last few months during the COVID pandemic, I've had to go and visit ACE on several occasions. My experience has been outstanding! The customer experience has been above and beyond my expectations as a customer. Always helpful, courteous, and pleasant to be around. Not only that, but they have a great safety protocol established which makes me feel better when I come in. The staff at ACE have been on the front lines since day one of these new times and I'm grateful they have been so. Thank you team ACE Hardware. I appreciate everything you've been doing for our local community. And your positive disposition goes a long way during these times. Way to stay positive and customer focused. You've got a lifer here. Thank you, Mark P. read more

Love this store and staff. They are my go to for those items, the big box stores don't carry. It's easy in, easy out.

I came in looking for a set of tap screws and the associate was able to help me with exactly what I was looking for, store was very clean and presentable, and I appreciated the great customer service I was provided read more

I was so happy that Carter offered to exchange my damaged car fobs for the new ones I purchased on Amazon. He was so friendly, and genuinely helpful. He is totally knowledgeable, it was as just a great experience all the way around. I have been telling everyone I know . Ace hardware on Santa Ana Canyon is the best most trustworthy place to shop! And they didn't charge me a cent! read more

No real service. Small really cramped space. Give yourself grace if you drop anything and reach down to pick it up- for sure you will knock something off the racks behind you. Only reason I came here was because they carried a brand I needed. When I made a return for something I hadn't used, they kept my original receipts which had numerous purchases totally over $200. I had to ask her for it back, to which she replied, "oh, you wanted THIS???" I don't get it. Returning the original receipt is standard, no? I left very confused abs never wanting to come back. read more

Carter welcomed me and was great. He helped me right away. Service like this is why I go here rather than Home Depot where you can never find any help. Thanks Carter read more

Needed a reminder door help and Danny was excellent. Very helpful staff. Much better than HD

If I could leave more stars, I would. As walk through the doors, you're immediately greeted and asked if you need any assistance. This store is not your Home Depot but it has everything you'll need and much more, including customer service that can't be beaten. The store general manager, Michael, is first class when it comes to service. I came in because I had a problem with my traeger. Michael went above and beyond and came out my way to fix my traeger. Something he didn't not have to. Here is the kicker, I didn't even purchase my Traeger at his store. As long as I'm in this area, you guys have a customer for life. read more

Terrible customer service today, I asked for help and they didn't look too thrilled to help me. While in the store they were complaining about how they couldn't stock the shelves because customers kept interrupting.. Same guy that we asked at the entrance for help said yeah they interrupted me too at the entrance. I couldn't believe they were actually saying this as I was an aisle over. As I'm paying I hear the man yelling the f word I'm assuming he wasn't having a good day but this isn't very professional. read more

What the eff just happened...... What in the world is going on here? Is this where all the carnies work at when the fair is out of town??? Holy Shyte is this place strange. It's like an alternate ending for "The Devil's Rejects". Instead of the Firefly family going out via cop suicide they gets jobs here. Carnie: Hi..... need help looking for something Chris: Yep, I need Goo Gone Carnie: Umm.... hmm.... gee.... what for? Chris: To take sticker residue off some stainless steel stuff. Carnie: Umm.... hmm.... gee.... what for? Chris: Er..... to take sticker residue off of stainless steel? Carnie: *walks me over to goo gone* Here it is... now follow me Carnie: You see...... I used to wash cars.... And when there's tar on your paint job, it's so easy to get off.... you.......... (5 min go by) Chris: **wtf is going on here.... why is he telling me about cars** Carnie: and then you wax it by applying the liquid wax..... (5 min) Chris: **oh my god.... how do I end this? Why is he still going on about cars??? I have the goo gone in my hands... God help me** Carnie: (10 min later) And there ya go, that's how you clean a car.... Let me know if you need any more help Chris: **walks away stumbling and confused** So after that my wife and I walk to the register. My wife is holding a patio umbrella. Carnie lady is at the register. Carnie:Is that your wife? Chris: Yep Carnie: She's holding the umbrella? So are you telling me she's the man of the relationship and you're the woman? A man would be holding the umbrella Chris: *blank stare* Carnie: Hahaha, oh man..... you're the wife. Chris: *blank stare* Carnie: Ok.... $49.99 for the umbrella Chris: *blank stare*... huh?? It's 39 bucks Carnie: Hahaha, yea right, where did you get that information? Chris: Er..... the sticker on the box?! Carnie: Ok... you got me... I was trying to con you out of 10 bucks. Chris: *blank stare* Carnie: (to my wife) You go girl..... keep the man down I am in no way making these conversations up.... this is word for word. I was completely dazed and confused by the car wash guy, and then after being called a woman I was totally in a state of shock. WTF is going on here????? What the hell??????? It wasn't until we were midway eating our frozen yogurt at yogurtland I said to Donna "Did that lady just call me a woman??? What the hell was going on in there?" Some twilight zone shit going on at this hardware store. Luckily we got a great deal on the umbrella so I'll give it 2 stars. read more

Visited this location today and worked with Chet. He was awesome and so helpful! Love there is always someone to help with questions. Great customer service! Thanks Chet! We came in looking for a torx tool. read more

I'm impressed Like any good Ace Hardware they seem to have everything - there's no object to obscure. And when they have girls working there that seem right out of high school, but can answer my my questions about plumbing repairs, well that's just awesome. Staff is always nice and helpful - glad this place is so close by. read more

Most of the time my projects require a trip to HDepot. Man is Ace Hardware a time saver though when you just need a washer for a faucet or a paint brush or a box staples, etc. Everyone here is very friendly and helpful too. The store seems well stocked and organized. It's a little surreal shopping here too. Remembering when there was No HDepot. Nice to see a well managed neighborhood store can survive having the Big Boys right around the corner. read more

Crown Ace Hardware - Hardware Stores Near Me - Anaheim, California

No help waited 20 mins. Only or or two people know what's up and what they have. Also not helping you find a solution or care too. Woodward's ace on Chapman. They are very knowledgeable and if they can't find it they may have a solution for you. read more

Very bad customer service I don't recommend it i took my patio door for screen replacement on 12/22/19 they did it for $ 40.00 +tax . i took my 2nd door on 12/24/19 for the same thing they charge my $61.99 when i asked why i am charged more they side we are busy and you have to pay more i ask for the manager MIKE he was very rude so is the screen guy and MIKE turn his back and walked away .no one seem to care read more

I am just soo happy with the service I received.. The moment I walked in, Mike greeted me soo friendly & asked how he cud help..I needed about 4 items & he grabbed them 4 me in a matter of seconds while asking me questions 2 make sure I got the right products... Thank You ever soo soo much..such a happy experience!!! read more

Had a plumbing problem with a leaky old stem valve. Staff at Ace Hardware were fantastic in helping me get it repaired. There was a screw that was holding the rubber washer that stripped out and couldn't be removed and they took care of it. They are awesome. Thanks Ace for making a plumbing nightmare into a walk in the park! read more

I am very happy with my help at ACE Sean was very willing to help answering the question I ask and help me with no hesitation he knows his job I will give him 100%and beyond God Bless. read more