It's out of character for me to be passionate about a hardware store but I really do love frequenting this location--the employees are always so helpful and the overall vibe is so quaint and personal compared to what you'd typically experience at a big box hardware store. I just had to get my car key alarm battery switched out and not only did Jay help me find the batteries I needed but also took the time to help me replace them. Love this place (unironically) that I don't even send my husband to do my errands here for me. read more

This was a while ago but still irks me to this day. I took 7 pairs of scissors to get sharpened. They called to say they were ready so there i go and pick them up for slighty over 70 bucks. Most were used for sewing and another few for crafting, etc. So i get home and as i didnt have any on-going projects i put them away. Some time later i go to use them and not a single pair had been sharpened. ALL of them were the same as when i left them! I was so disgusted but since some time had gone by before i noticed i figured i was SOL. But yeah, zero stars for taking my money and not delivering the goods. You scammed me and got away with it. Shame on you! read more

This is by far the best Ace Hardware I've ever been to. I know I may not look like it, but I'm hardcore about hardware. The space is very open, not congested like other Aces I've been to. They have a ton of unexpected items, like the photograph I attached of gift wrap (?) paper that I bonded with the employee on regarding how we buy oversized paper like this to decorate our walls at home. Hehe I had such a pleasant time here. They only have a few brands of teeny tiny paint sample cards (I collect them to use as bookmarks or affirmations to tape on my mirror, etc). I'd come back in a heartbeat even though I'm not located in the area, just bc I haven't seen an ace hardware quite like this one. Thank you Fullerton Ace Hardware! read more

Fullerton Ace Hardware - Posters - Hardware Stores Near Me - Fullerton, California

I am a military minority Veteran who was treated with disrespect at Fullerton Ace Hardware. I have a toolbox that doesn't stay fastened so the clasps come off repeatedly. I asked the Ace guy about suggestions and he said, "There are no choices, and you just have to accept the problem." I asked the Manager and she said, "That there is nothing to fix the problem" I asked her if she had a toolbox and she said "No" and a screw wouldn't solve the problem and she got offended when I questioned her further and she asked me to leave. I don't appreciate being disrespected by a manager who is sensitive when challenged and the staff at Ace who didn't want to help me. No one was kind to me at all. Is this how you treat a minority Veteran who serves your country and instead is treated like dirt. The women don't know anything about toolboxes and aren't interested in helping me at all. They show no interest in looking for a solution and claimed that there was none! I wouldn't go to this Ace hardware store where you can't express your opinion, and you have to walk on eggshells! This is a hostile environment where expressing yourself is not welcome. I don't think freedom of speech is welcome as well at this store. read more

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Who says that Fullerton Ace Hardware is only for men? Ladies, if you would like to shop excellent kitchenware, cute aprons, pretty garden decorations, etc., check this place out. You will be amazed with not only the variety of home decor but also furniture selection. Every isle you walk in, there is always something that will capture your eyes. The store is very organized in categories and displayed attractively that you will want to spend more time. The staff are very friendly and always there for you if you need them. Everyone has a beautiful smile that you won't forget. Take advantage of the membership by adding up the points by earning 10 points per dollar, receiving free delivery after spending $50 or more and receiving $5 or $10 birthday offer. read more

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Always the best advice with a lot of old school hacks. Plus it's about supporting family owned local businesses!

After a few less-than-stellar experiences at another Crown ACE Hardware, I figured I would check out the Fullerton location. Admittedly, I was hesitant to visit this location after reading all the negative reviews, but I was actually pleasantly surprised. The Fullerton location is a hidden gem! Originally opened in the 1950s, Crown ACE Hardware (Fullerton) is one of several "Crown" versions of ACE Hardware in Orange County owned by the same family (as opposed to the "regular" versions of ACE). The Fullerton location is a bit larger than some of the others, is bright & inviting, & the associates (for the most part) are friendly & helpful. They offer not only the typical items you would find at the big-box stores, but also some fun hard-to-find merchandise. With its old-fashioned hometown-type hardware store atmosphere, you will literally feel transported in time...almost as if you just stepped into a Norman Rockwell illustration...in a good way. They offer novelty & old-school candy, snacks, & beverages, a variety of colours of Stanley tumblers (if you're into those), "The Green Eggs" & other BBQ & accessories, gifts, beautiful mailboxes & plaques, & more. On my first visit, one of the friendly associates greeted me & asked if it was my first visit, & shared some interesting history of the store & dates for fun seasonal events that they host. Despite the fact that they were closing in a few minutes, she didn't rush me, but instead said, "...make sure to check out the rear left-hand side of the store...I think you'll love it!" Curious, I made my way there, & she was right! Tucked in a hidden corner of this store, there is an actual "Gold Crown Hallmark!" Upon entry, you feel like you're entering a mini oasis, where they feature cute & fun knick-knacks, candles, greeting cards, home decor, gifts, & more! Seriously...I could literally spend an hour in just this part of the store browsing! I was so enamoured by a "Gold Crown Hallmark" being hidden inside of a hardware store, that I have now nicknamed the area, "My Secret Hideaway." Overall, I am really loving this historic & charming Crown ACE Hardware. It's an old-fashioned hardware store that's big on service, & a nice way to support a local business in Fullerton. read more

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I normally love this store, and go out of my way to shop at this location. My last visit, though, was a disappointment. At checkout, the clerk was consistently frustrated with scanning the items that I had chosen. There was also an odd preoccupation with making the person in line behind me wait too long. I foolishly had not checked my coupons and offers on the app before I got in line, so I was trying to get my purchase to get to a dollar value for one of the offers. Sadly, adding to the purchase seemed to add to the clerk's frustration. Especially since I seemed to choose items that did not easily scan. And, again, the repeated apologies to the person behind me. Clearly, very clearly, I was taking too much time for the employee. I solved the problem by admitting defeat and ending the transaction before I made the limit I was trying to get to. I left the store without my choices, but the person behind me got waited on more quickly. I went to another Ace Hardware location to make the purchase I had originally intended. read more

Ace Hardware Fullerton is not only clean and well lit , the employees were hospitable and funny. I went on to get 3 knives sharpened and ended up buying an apple pie as well . They sell frozen pies that you take home , put in the oven and then eat with some vanilla ice cream. Thank you Ace for sharp knives and dessert. read more

Horrible Customer Service!!! Don't Ever Shop Here! I went in to have a filter measured and replaced....."we don't have that size! I didn't want the same kind, then, oh you'd have to cut it, then, you can't cut it!!!!! I also brought in a Solar Light that stopped working within a month; because I didn't have a Receipt, I couldn't even exchange or get a Credit for that!! Fuck them all. I'm calling the Solar Company myself for a Refund!!!! read more

The best Ace Hardware that I've been to, and I've been to a lot of them. Everyone was very helpful. I want in to get some paint mixed for a custom project I was working on and the color matches were perfect. Thanks you guys read more

Drove all the way from downtown Los Angeles to get what we needed there and was even priced at a better amount than our local dealer. Walked in to a very clean and super helpful bunch of employees. Treated us with absolute care and explained to us in great detail of every item we were after, how it worked and how to care for it. Definitely was worth the drive and took a few more things home that we oddly found there that we couldn't find at the local Target. Meters lotion! Good for gardening hands Loved everything about this place and most especially that it was open on a SUNDAY!! Lol Will be back and absolutely do recommend! read more

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It's too bad These people are too lazy to post their holiday hours. I watched multiple people walk up to the door only to find them closed wasting time driving around. Don't trust anything posted on their hours. read more

The guy at the front desk was kind. I have gotten pexi-glass cut from an Ace Hardware store before and their website even says that they do acrylic cutting here. However, the guy who came over to help me at the cutting station was suuuuper condescending and treated me like an idiot for thinking they would offer this service. He did provide me with a name of a glass cutting store, which was nice but he didn't have to make me feel so dumb about it. They should also update their website. read more

My favorite place to come when I roll into town. Always helpful and they have everything. Old school customer service and they have amazing gifts. read more

This store is amazing! I went there looking for a Traeger smoker and found exactly what I needed with a little help from "Jay". He was so helpful, took me back in time! This is no Home Depot! Ended up buying a smoker and a pizza oven , and with the suggestion of what I think was the store manager, the tools I need to make a delicious pizza. "Jay" even suggested spices he loves and I am looking forward to tasting them all! What a wonderful experience!! read more

Came in today for a bolt and nut on my e-bike. Steve went out of his way to help! I REALLY appreciate everything he did!

I usually don't post reviews, but my experience with Fullerton Ace Hdwr demanded I say something. Everyone I interacted with was friendly, and knowledgeable. Customer service was excellent!!! Thanks, especially, to Steve and Mike... You're Awesome!!! read more

This location WINS for being the BEST ACE HARDWARE I have ever been in!! It's WAY bigger than our ACE and the gift and housewares department ROCKS! We just stopped in real quick since we needed to pick up a couple parts for a plumbing repair, so I wasn't able to stay too long to browse - so we'll definitely be coming back!! As I was quickly checking out all their housewares and goodies, I met Amber who was really nice and shared a brief history of the store. She said she was getting ready to set things up for Christmas - sounds like it's going to be Amazing!! I look forward to going back soon. Hopefully I'll be able to knock out a bunch of my Christmas shopping!! read more

I've been in a lot of different hardware stores, mainly Home Depot. The problem with the big box stores is 97% of the employees don't know a damn thing about what you're asking. I just bought a fixer upper in Fullerton and decided to go the this store because of proximity, and we all know one project takes multiple trips to the store to complete. I walked in and immediately was asked if I needed help. Of course me knowing everything lol, I said no thanks. Then someone else asked again. So glad I said yes, then the magic happened. I explained what I was doing and he helped me get everything, and pointed out things I might need so I wouldn't make multiple trips for the one project I was working on. Remember I have a fixer upper that had not one upgrade from 1951 . I've been into the store multiple times, not for the same project, and every time has been an absolute success. Thanks again for reminding me how businesses should take care of people and actually gave a crap. read more

The store is very inviting, it's bright, clean and comfortable. I needed a light bulb and two keys made. As soon as I walked in an employee told me which isle I can find the light bulb and pointed out where to get my key duplicated. I was in and out in less than 15 minutes, if that. Every employee that I encountered was friendly and helpful. Prices seemed reasonable. It was easy to shop. No giant parking lot and store to walk through. I will be back. read more

My husband and I were looking for a specific cabinet hinge that was installed on my mom's kitchen cupboards 20 years ago. Come to find that although there are many with similar features, we could not find this exact one. The hinge on her cabinet door under her sink, broke, so only one was necessary, but once we started this treasure hunt, we soon found it wasn't as simple as we expected it to be. After going to a close by major chain store, I suggested that we go to a hardware store I remember going to with my dad when I was a little girl -- even as a toddler -- we are talking early '60's. No longer are the original stores that once were in DTF, which is disappointing, but Ace is still there for us, as it has been since 1952. Upon entering from their parking lot entrance, a friendly gentleman named Jay greeted us with a smile. He asked us if he could help us find anything in particular and my husband said, yes, and showed him the working hinge he removed from the cabinet door. Jay took us to the aisle where the cabinet hinges were stocked and with our hinge in hand, he began looking for a match. He didn't find one straightaway, but diligently persisted to look. He found one that was a close enough match where it would line up to the same holes our hinge has. By the way, it fit perfectly and no extra finagling to force fit was necessary. I am always impressed with the customer service and knowledge of the folks who work at Ace Hardware in DTF. Sadly, I think folks who aren't used to such small town service don't appreciate it or recognize it when they receive it. Serving your customers shouldn't be a novelty, but it seems to be these days. Thankfully, excellent customer service is a staple at Ace Hardware in DTF. I love their nostalgic area as you enter the store from the back entrance, with old fashioned pop made with pure cane sugar, and their display with old fashioned gum and candy. All such a treat. Along with good service, you can't beat that, especially in a day and age when big boxed stores can be overwhelming that one can feel lost and wandering. Not everyone who works at such stores knows their stuff like they do at Ace in DTF. It's also a "feel good" type of environment. Not rushed. Employees, like Jay, are genuinely glad to help their customers and go the extra mile when challenges present themselves. read more

I randomly find myself in this store... usually after dropping by one of the nearby coffee shops... and I'm never disappointed. They have an interesting gift selection, and I just love the Christmas decor they ofter. This time, I ordered merchandise online for pickup at the store. After receiving an email that confirmed that my items were ready for pick-up, I headed to the store and was directed to the Paint Counter. Pick-up went smoothly and all the employees were so kind. Will always make an effort to stop by this place, especially during the holidays. read more

This review is strictly on Fullerton Ace Hardware - Craftsman tool lifetime exchange policy. Craftsman has a lifetime guarantee with no proof of purchase required. However, when I brought in a broken Craftsmen ratchet for replacement (not a cash refund), I was told that I would need a receipt. The associate said that I could have bought it from another store, which I suppose could have been true, but should not be relevant as I was there to get a replacement. I ended up going to Lowe's and they swapped it out with no problem. I should note that Ace Hardware in Placentia would have made the exchange with no problem as well, but they did not have the replacement I needed. read more

Not clearest with their return policies. Its a shame that this place can be so great but the customer service has awful. The associated who rang me up gave no warning about their return policy with Yeti upon purchase. I brought it back because it did not meet my needs, but the same associate told me to go through Yeti's website. When I did they turned me to go back to ACE. This is now my 3rd time going to the store. Then on my part, I had forgotten to put back the "owner's manual" back in the bag. So I will have to return for a 4th time. Sad enough, the customer service has not been the best at this hardware store if you read their most recent reviews. Its disappointing to see a place that is meant to do so well, treat other's so poorly. Words that a previous reviewer had said and I should have known 1.) triple check their return policy because they wont have it written anywhere 2.) call their corporate 3.) dont shop here read more

I went into the store asking for a return and the owner yelled at me and shove the item back at me. He's a very rude person! No wonder that store has no business! I called corporate and filed a complaint today! This crazy man was ready to attack me. I told him off and said I would never be back! I'd rather go to Home Depot! read more

Worst service I have ever experienced. The lady in charge talks to you like your'e a juvenile and gets nasty when you call her on it. Don't buy Craftsman tools anymore. There has to be a receipt with the broken tool and it has to be the exact same thing to get it replaced. Not like the old days of replacing a broken tool at Sears. I think I can find another Ace Hardware with nicer people without the attitude. read more

In short: UNCOMFORTABLE As soon as I entered, an older male employee asked if he could help me with anything, and I shared that I was just looking. He then asked if I was looking for anything in particular and I said no, just looking (he may not have heard me the first time or didn't believe me). So I walked by about 4 small aisles before I saw him near me, and thought that was weird, but nothing much else of it. Then walked a few more aisles and saw he had followed me. I felt uncomfortable at this point and started looking for the nearest exit, which was actually an emergency exit, so I turned around and stopped one last time to look at valentines gifts, and next thing I knew, he appeared again and I asked if he was following me (which he obviously was) and he said "no, just making sure you're taken care of," but never indicated that while he was following me silently and keeping eyes on me throughout the store. I mean, what would you think and feel?? I felt very uncomfortable and criminalized honestly, (especially because he was looking at me pretty sternly) and I've never felt this way in a store before. Wish I could've gotten a name but I was too uneasy and scared tbh, so I just left right after. Lowkey felt a lil racist. Even left feeling a little shaky tbh. If I could, 0 stars. read more

Support your local small businesses like this store and you're rewarded with exceptional customer service. There are always several experienced people waiting to answer questions and help out. These are the kind of people who take on your challenge and try to find answers about weird plumbing fittings or electrical stuff. Parking is a bummer sometimes, but it's not their fault. read more

Best hardware store ever! Lots of helpful people, even if they are busy they will acknowledge you and assure you they will be with you shortly! I love this store! Paint selection perfect for all my needs. KILZ primer excellent for Laminate furniture ( prevents paint peel) and cost less than other brands! Staff very knowledgeable, they even take your things to the car for you! read more

Fullerton Ace Hardware - KILZ PRIMER ( best primer Ever) - Hardware Stores Near Me - Fullerton, California

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Well I know they're supposed to be the helpful hardware folk but when I tell you twice that I don't want help...STOP TRYING TO HELP. I came here to find some hardware for a project. When asked if I wanted help I politely said no, then was followed to the aisle and persistently asked what I was working on. Only to be talked out of what I originally came for. I want 2 nuts with a flange, I want to find them. I do NOT want help by an old man that thinks a face shield without a face mask is adequate, it is not. Please stay 6' away from me. Next time I will be far more stern with my response. read more

I been working on customizing my motorcycle for the past few weeks. The last few days has been a nightmare because I couldn't find the correct hardware. I was making multiple trips back and forth to the big name stores with no luck. I thought I had to pay someone to do some custom work for me. I found Ace Hardware online and fortunately they had what i was looking for. Also, there was one located down the street from me. A friendly employee by the name of Jay offered his assistance. I told him what I was looking for and BAM!! He found me the exact hardware I needed. Jay! You're a life saver! You saved me a big headache and a few hundred bucks. Thanks for your friendly customer service. read more

The staff at this store are EXTREMELY rude. I called in to ask if I arrive at 6 or a little before to pick up something could I still get it and she rudely said that the store closes at 6 pm and will lock their doors at 6pm sharp. I arrive 2 minutes before they close (yes no one likes a last minute shopper) but I was just picking up an item I already paid for. The older gentleman opened the door and got me my item but had attitude with me and as he closed the door reminded me that they close at 6pm. Not really professional in my eyes. As you can see the doors were locked at 5:58pm NOT 6pm sharp read more

Fullerton Ace Hardware - Hardware Stores Near Me - Fullerton, California

We felt uncomfortable shopping here. The older man working there wouldn't stop following us as if we were trying to steal something. After he came to our aisle (again) we told him we had found what we were looking for and he motioned for us to follow him so we followed him to a key stand and he turned around and glared and said "do you need keys or something" and we said no and he said "then go pay up front." He just seems like someone who shouldn't be in customer service. The guy who checked us out wasn't any nicer. I think it's time downtown Fullerton said goodbye to this relic and all of the old relics who work there. read more

I don't go to Ace often but when I do I am almost instantly reminded that I need to shop there much more often than the other two big hardware stores. Helpful staff and a good variety of products in spite of not having a huge footprint. read more

This place is great and unfortunately it took me many years of driving by before I actually stopped in. The experience of going here versus the other big hardware stores is night and day in my experience: here it feels like you get much more personalized service (I haven't once visited and not had an employee check to see if I needed help with anything). It really feels like a "small town" hardware store, in the best possible way. In addition to the good service, this place is worth visiting for the unique products they carry. They stock some of your more standard brands and items, but they also carry some really interesting knickknacks that you wouldn't really find at many other places. Because this store is rather small in terms of overall square footage, don't expect to find your really large hardware/construction items here (particularly large building materials; those you'll want to go to Ganahl Lumber or Lowes for). That said, for your smaller items, this is the place to check. EDIT: Also, I've seen some reviews mentioning that some of the employees don't wear PPE, but after coming here pretty regularly after the lockdown started, I haven't see that happen very often. read more

If I could I wouldn't give them any stars, however I did have a good encounter with an employee the first time I came in (a younger man I believe his name was Chris?). I came in earlier today asking for a paint color called garden essential but when I got home and was about to start painting I realized that I was given "garden party." I called the store asking if they could exchange it since I was given the wrong paint color and the owner or manager was blaming me for the mistake when I clearly only had the garden essential swatch with me. He was very rude and not a nice person to talk to. He then gave the phone to the employee who helped me with the paint and he was saying that I made a mistake and there's nothing they can do about. I called a different Ace Hardware store who was very nice and polite and would've exchanged my paint but because the stores are independently owned they couldn't. P.S. many of the employees in the store do not wear masks or they were them incorrectly. Many of the shoppers in their store too take off their masks once insi read more

Fullerton Ace Hardware - The paint I wanted vs. the one I got. - Hardware Stores Near Me - Fullerton, California

Before you purchase anything at ACE Fullerton, read this: If I could give this location zero stars, I would. Initially, my experience was fine--I ordered Christmas lights online, and picked it up via curb-side. My husband and I later realised we didn't prefer the warm colour of the lights, so we actually ordered two sets of cool white lights online and picked it up at another location (since they had it in stock) Naturally, we tried to return the warm colour lights, since it IS within the 30-day return policy as clearly stated on the corporate ACE website, AND the purchase receipt--AND it also meets the exceptions. As soon as the cashier lady saw my item, she stated that they aren't accepting Christmas products returns. I asked her where on the receipt and the website does it say that. She made up some really funny baloney about there being door signs about it during the Christmas season. First of all, if it really was there, it should've been made clear on other locations (such as on the page where I'm ordering, in the policy section of the website, and the order receipt) Secondly, my order was a curb-side pickup, so obviously I'm inside the car, and I won't see any door signs because I have no need to walk inside. And I'm definitely not going to park right outside the doors and block customer entry/exit LOL . The guy who brought me my order didn't mention any special policy, either. So I'm not obligated to follow a non-existent policy. All the cashier lady said was 'sorry' instead of acknowledging my question about where in the receipt and website was the Christmas return policy. Not helpful. I wasn't going to take no for answer, so I immediately phoned customer service, explained my situation, and they spoke to ACE Fullerton. But Fullerton gave Ara a rough time and still refused the refund. You had no right to be rude to your own ACE customer service. Sorry not sorry Fullerton, but your personal store rules don't apply. You're 'full' of it, and your ACE ain't the plACE to be. If ya'll are financially struggling, just say it. Don't try to evade customer returns to that you can pocket the money. And I recently heard about your rude customer service... Let's be real; you're not Hermès or Louis Vuitton; that tactic won't work... lolllllll. (Ifykyk). BIG shout out to Ara from ACE customer service for her exceptional and professional service, and for advocating for me! Also, five stars to ACE La Habra for graciously processing my return product! ACE La Habra is the place to go! I really appreciate those who value their jobs and provide excellent customer service. Tips for anyone who might shop at ACE Fullerton: 1) Triple check the return policy, and be ready to stand your ground if they decide to go against their own policy. 2) Call ACE Customer Service at 1-888-827-4223, and they should be able to help you. 3) Just don't shop at ACE Fullerton if you don't want to risk dealing with poor customer service. Fin. read more

I've always enjoyed shopping here, and usually try to shop here instead of one of the big box stores if I can. But my experience there today ensured that I won't spend another dime there. A few days ago, I purchased a cheap wire cutter/stripper. I got it home and tried to use it, but it was made so poorly that it wouldn't cut or strip wire. So the tool was completely useless, and came from the factory that way. This wasn't an expensive tool and I wasn't expecting something that would give me years of service, but I was expecting something that would at least work long enough for me to complete a small rewiring project I'm working on. I attempted to return the tool today. The cashier told me that "We don't accept tool returns. Someone could buy a bolt cutter, cut a bolt and return the tool when they were done using it." Which makes sense, but there is a big difference between returning an obviously used tool, and a brand new tool that had a manufacturing defect that wouldn't allow it to work at all. I told the cashier that I understood that it wasn't her policy, but the store's policy was a bad one that would ensure that I don't purchase any tools there in the future. At that point, the manager (I'm assuming) called out from her office near the register that we shouldn't be arguing. I'm not sure if she was talking to me or the cashier. Regardless, we weren't arguing (The cashier was very nice as she explained the store's ridiculous policy to me), and it was pretty condescending the way we were yelled at. The cashier told me that I could exchange the tool for something different, so I did, and wound up having to spend a little bit more. In hindsight, I should have just done a chargeback on my credit card since they refused to return an item that was defective and unused. Next time, I'll just go to Harbor Freight and get a similar tool that's twice the quality for half the price. Harbor Freight sells cheap junk tools, but they at least stand behind them, which is more than I can say for this Ace. read more

I am soooooo very grateful for Steve at this location. He was patient, kind and really had passion for his job. He helped with programming a new remote key for my car. He was extremely considerate especially in this time of covid. Wanting to make sure I was getting the right product, especially since I was spending a reasonable about of money. He was funny and warm hearted. Took the stress off my day and made it very relaxing. If I could have given him a tip, he would have definitely deserved every penny. Thank you for your time Steve. ACE Hardware are very lucky to have a team member as yourself, whom they can trust to take care of their customers!! I appreciate you! Thank you again. *Danielle H. read more