WARNING!!! BE CAREFUL!!! We go to hardware stores to…read morepurchase items for the project we are working on and if we're lucky, they have it. If not then it's online shopping. In this place you'll find yourself with new ideas and projects popping up in your mind on every isle you walk down. It's like an AMAZON Hardware Store in real life right in front of your eyes and everything is right there on the shelf ready to buy with no waiting. If your arms fill up with new project solutions and you forgot what you actually came in for, you can ask anyone in the store if they have the item and they'll walk you right over to where the item is, because they have it, you just didn't see it. They have the things the other places do, plus the things the other places don't. It's like the hardware store from the 60's. A real one. I needed a few things at the Depot last night they didn't have and this place had them in stock just hanging there waiting for me, plus a few extra things that caught my eye as well. EDIT: They don't have refrigerators, washer or dryers like a department store. They don't have doors, widows or lumber like a lumber supply. They don't have carpet and flooring like a floor store. They have springs, tools, wheels, rope, wire, nuts & bolts small and larger then 1/2" like bulldozer size. They have piano hinges that you can weld onto a 1/4" steel lid. They have stuff like a HARDWARE STORE is supposed to.

Super disappointed with McFadden Dale's failure to stand behind their tools. I've been a customer…read moreof their's for years but will no longer be buying tools from them. I purchased a Torx bit which I was told was "hardened". I was told it would not round off. The tool lasted about 2 seconds before rounding off. I took the tool back to MD with my receipt. I was told essentially they would not refund or return or replace the tool. MD's customer service is a poor example of standing behind a product. I ended up buying a bit from Harbor Freight which removed the bolt quickly. Not a good look for McFadden Dale.

I called Premier Pest when we discovered some rodents in our attic. Vincente came out and closed up…read moreall the possible ways they were getting in and set up traps. He did a very thorough job including coming over twice more to check out the traps. I would use this company again in a heartbeat if I discovered any more pest problems. They are absolutely awesome to work with.

This community store has never let me down ! Anytime there…read moreis a novel size bolt, nut I can count on them to have it . Also , they lots of custom servicing like screen repair and other home repair jobs. The customer service is also pretty incredible This place is truly a one stop shop !

Always a great experience at ACE. Everyone is helpful. They always have the stuff I need. I don't…read moremind paying a little more for good service.

Can't say enough about our experience today. Wonderful staff, very kind and knowledgeable. We…read moreappreciated everyone's help, especially on a holiday. Great experience and will be here again.

It's out of character for me to be passionate about a hardware store but I really do love…read morefrequenting this location--the employees are always so helpful and the overall vibe is so quaint and personal compared to what you'd typically experience at a big box hardware store. I just had to get my car key alarm battery switched out and not only did Jay help me find the batteries I needed but also took the time to help me replace them. Love this place (unironically) that I don't even send my husband to do my errands here for me.

This was a while ago but still irks me to this day. I took 7 pairs of scissors to get sharpened…read more They called to say they were ready so there i go and pick them up for slighty over 70 bucks. Most were used for sewing and another few for crafting, etc. So i get home and as i didnt have any on-going projects i put them away. Some time later i go to use them and not a single pair had been sharpened. ALL of them were the same as when i left them! I was so disgusted but since some time had gone by before i noticed i figured i was SOL. But yeah, zero stars for taking my money and not delivering the goods. You scammed me and got away with it. Shame on you!

I generally like shopping at Ace Hardware stores and normally have a positive experience,…read moreespecially at the stores that have been around a long time. I thought I give this location another chance. The past visits were below average. I ordered and paid for two simple products online to pick up. When I arrived to a near empty store I approved a staff member standing around not doing anything. He directed me to talk to the cashier already helping a guess with another issue. I eventually got to speak to the cashier who said my order was cancelled because it was not available. When I ordered the two items, there were four available. My order was confirmed for pick up. When I asked the staff (only one staff could be found helping customers) he told me to check a specific isle. There was not anything that resembled what I was looking for on that aisle. I found a second person standing around, not helping anyone, and asked him what isle I might find what I'm looking for. He told me the isle number and as I got to the isle, he later told me another isle number. I eventually found what I was looking for on the endcap. It was the exact items I ordered, and just like the website said, there were 4 on hand. I know each store is independently owned. My experience at many ACE hardware stores around the Country have been very positive. The staff at many of the stores were very well trained, had great customer service and were very knowledgeable. This store was not one of them. Another unfortunate experience. I think all they need is to hire experienced and knowledgeable employees. If they can't do that, I think staff training would be valuable. I think I'll avoid the headache and go to the ACE stores I know, trust and have confidence in.

This store has reasonably priced Christmas trees and a good selection. They are fresh and smell…read morereally good. Excellent service as well. This will be our go to store for Christmas trees from now on.

Johnny was very helpful and went out of his way to help locate and try a bulb I needed on a unique…read morelamp I had with me. He is the kind of person that makes come back to a store.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

I can count on one hand how many times I have been to an Ace hardware. And I guess that's why…read morethey're closing. It is the smallest of the hardware stores, which is why I would usually go to Home Depot. You definitely should stop in before they close to get some discounted tools and stuff.

Needed some roundup for clearing out some stubborn weeds in my backyard…read more Stopped by Crown Ace Hardware in Anaheim Hills to pick it up. Ended up buying roundup in a Hudson sprayer type of bottle with a pump and spray nozzle. Along with a refill concentrate bottle of Ace brand weed killer to add some of to the roundup making a higher concentration solution. I've been shopping here for over 25 years, before they opened this location they used to be located off Santa Ana canyon, west of weir canyon in the festival center. Good prices, knowledgeable staff, and fairly large selection. I'll be back.

I've been a loyal customer to this Ace for many years now. This is despite the fact that I have two…read moreother locations closer to me. This spot however is the best. Easy parking, fully staffed and willing to help. I'm especially a big fan of their grilling section. Come check this spot out.

Customer service is horrible I tried to return two new products unfortunately I had lost the…read morereceipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer

The customer service was exceptional. Jeremy went over and beyond …read more I was adding more cabinets to my kitchen and looked everywhere for matching knobs . I must have visited over 10 different hardware stores . No one had them . Then I found Rok . They have the greatest selection of hardware and they had the exact same knobs I needed . I was very happy. This will be my store to go to for my future remodels .

We want to thank Sean the owner of Rok hardware & cabinets. He did a great job helping us pick out…read moreour kitchen cabinets, hardware, & countertops for our kitchen remodel. The cabinets are high end white oak with a great price same with hardware very high-end. He also found countertops exactly what we were looking for. He made everything so easy and stress-free. We love our new kitchen. Also helped us with the faucet and sink he did it all! Robert was our installer and did a great job. Very easy to work with. We highly recommend Rok hardware and that you go to their showroom in Anaheim it's amazing with a great selection of cabinets and hardware. Ty, The Brady's

I thought I wrote a review for here awhile back but here we go - instead of the usual start Im…read moregoing straight to 5 because we have been shopping here for quite some time..... Woodward's Ace on Tustin Ave has always been one of our go to hardware stores for a loooong time. They are well stocked, clean. organized, have fresh free popcorn, great knowledgeable staff, and a parrot even oh my! From tools, to fasteners, from lubricants to cleaners, this place has so much stuff squeezed into this place its amazing =)

Best Ace Hardware in Orange County!…read more Store is spotless. Shelves are organized. Staff are friendly and knowledgeable. Thinking about getting something but it's locked up? Staff will appear and help you immediately. Ready to checkout and get in line? There is no line because there's 4 friendly cashiers waiting to help you. Feeling snacky? On Saturdays and Sundays, they make fresh popcorn and hand it out to customers. And if you accidentally knock a kernel of popcorn on the floor, a kind employee will sweep it up faster than you can pick it up. Customer service rivals Disneyland. Employees are easy to locate and ask questions to and items are easy to locate with how organized the shelves are. Found everything I needed in one trip. Prices were clearly visible and matched the item below it. Props to the manager of this store!