We needed a new pump installed in our above ground jacuzzi. I put in an inquiry with information about our issue to Backyard Pool & Spa Repair, and really quickly I received a message back from Jack. He asked for photos of our equipment, and he quickly diagnosed what he thought was the issue. He told me that the office would call to set up an appointment. The office called me soon after, and we had an appointment set up for the next day (another company told me their first available appointment was in 10 days!). Jack showed up right at the scheduled time, and let us know that we needed a new pump. Two days later, he came back, installed the new pump, and had to do some other minor adjustments that he did not anticipate. He didn't charge us anything extra for these adjustments, and his price from the first moment never changed. He got the work done quickly, and was on his way. Everything is working great! I was super impressed with Jack's communication, clearness, and promptness. He is super professional, and we will only use Backyard Pool & Spa Repair in the future! read more

Very reliable and on time, honest, respectful, very good service and great people with a lot of experience specially the technician his name is Jack. highly recommended read more

Backyard Pool & Spa Repair serviced our pool as a result of a home warranty claim. Jack came our house to to an assessment and a few days later him and an associate came back replace the motor on our pool pump. Jack is extremely professional and reliable. He let me know when he was going to come to the house and was there on the day scheduled and on time. Jack also provide detailed instructions and recommendation on how to best use the new equipment. He also made assessment and made recommendations on other necessary work for my pool This is by far the best experience I have had with any home warranty contractor. If we decide to do additional work to our pool we will definitely contact Backyard Pool & Spa Repair to do the work. read more

Immediate response when I called him. Showed up on Monday morning when he said he would , diagnosed the problem and had ozinator replaced and working by Tuesday. Wouldn't use any other pool company. Can't say enough good things about Jack and his team. read more

Very polite people and fast service. Came on time and checked the equipment. Waiting for report

These guys were assigned to us through our home warranty claim. Jack and his team went above and beyond with communication and showing up late on a Friday afternoon to install a new, energy efficient pool pump motor. They successfully completed the work, explained the operation of the motor controller, and cleaned up leaving the pool equipment area better than when they arrived. I would highly recommend this company to anyone needing pool/spa equipment repair. read more

They were assigned to us for a simple heater repair; Jack arrived same day and took care of the issue, and showed me how to prevent it in the future. I am looking forward to discussing automation with Jack as soon as I can. read more

Jack is the best of the best, he explains everything to me and he knows what the problem right away, he is superb and I highly recommend this company read more

Scam. They come and charge you for diagnosis and make staff up to decline the claim. You have been warned

Jack is very knowledgeable and patient Supplies tremendous tech support and is both helpful and available to help with set and maintenance with Jandy and other systems. read more

Backyard Pool Repair delivered exceptional service from start to finish. Jack (the Owner) personally came to my house and quickly diagnosed the issue with my Filter Pump Motor. He explained everything clearly, and provided a fair, straightforward solution. His Yelp ratings and reviews truly speak volumes! If you need reliable, honest, and top‑tier pool equipment service, Backyard Pool Repair is the company to call!!! read more

After calling lots of companies in the area, we settled on Backyard Pool to replace our failing pool pump motor. They were fair, honest, and reasonable -- also really nice. Highly recommended. I wouldn't say it if I didn't mean it! read more

Our Home Warranty program provided us with Backyard Pool and Spa for servicing a water leak by the pump motor. I called as soon as I heard who would be servicing us and left a message because it was after hours. The next morning, I got a follow-up call from Liana. She told me that the boss, Jack, would coming out, and gave me a possible time window. I later spoke with Jack and we figured out possibilities. We spoke the morning of service, and he confirmed the time. He called when he was on his way with an exact ETA. Arrived exactly when he said. He and Zahan, the tech, came to the pool and assessed the situation in seconds. As Zahan disassembled the pump, Jack explained best case to worst case scenarios. When it was disassembled, Jack quickly left to get parts. Zahan showed me the problem. Jack came back and explained everything and possible problems that could arise from the way the pipes were run. He gave great insight and had the job completed, including getting parts, in under an hour. Another job we'll done by this Team. Thank you Liana, Jack, and Zahan! read more

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After months of helping me get my pool up to speed, after buying a new house (yearly service, gas line issues, gas line testing, heater improvements) Jack has continued to be right about everything - even things unrelated to the pool that I have begged him for his opinion on. He regularly deals with my contractor and my husband and everyone is a big fan. I couldn't be happier that he is nice enough to always help us and be there for our needs. Thanks again! read more

This company is the best!!!!! Jack, Liana and Zack the technician are all great, helpful, respectful and reliable. When I call my home warranty, I personally ask for Backyard Pool & Spa Repair. Zack has installed my new pool/spa heater, salt cell and repaired issues with my filter and pump. Even when the warranty didn't cover a certain section of it, I still went forward with Backyard pools and got it fixed. They are the only company that I want work with. Thanks again guys, much appreciated. read more

Backyard Pool & Spa Repair - Jandy Pool/Spa Heater - Pool & Hot Tub Service Near Me - Pasadena, California

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We have been very happy with backyard pool and especially with Jack for years! He really takes good care of his customers and fixes all the problems. Very professional and honest. I highly recommend him! read more

BEWARE: Lazy and disrespectful. HIGHLY DO NOT RECOMMEND IT!!!!!!!!!!! Technician: ZACH This company came out because of a warranty review. initially, he diagnosed the issue and verbally told me that the heater and pool pump were not working. For the pump, he explained that the bearings and the pump itself were leaking. in regards to the heater, he never told me why it was not working other than it's "old". Turns out he submitted his opinion to the warranty company but failed to communicate that he concluded that it was due to pest issues. The warranty denied the claim and only replaced the pool pump. A couple of days later the same guy returns with attitude and even gets more disrespectful when he is confronted with the lack of communication on why the heater was not working. It was clear that he was cutting corners to do minimal work. I understand that the heater is old but when he reports that the heater is not working because it has been destroyed by the wiring yet he VERBALLY agrees that the "wiring works fine" it just seems like it was easier for him to report damage because of pest versus wear and tear and having to replace the entire system. This company just chased a huge headache because they were lazy. I have attached pictures as proof that the wires are in tack...yes fibers are missing but it is very obvious that the wires are not chewed..you are unable to see metal. I will update this review once I have a 3rd party tech fix the issue. The warranty company was trying to contact him on-site and I literally had to go outside and let him know and all he said was "OK." He ignored the calls. The warranty company was trying to investigate why he had told me that the problem is not due to pest it is due to wear and tear but since he reported that it was due to pest he is "unable to change it." This now results in me having to pay for a second opinion and a third-party pool repair company to counteract his diagnosis. I seriously do not recommend this company at all because of how they behave it is seriously was not called for and I am deeply saddened to even write this review but it's the truth. I was very nice to him very respectful and in return, he gave me the complete opposite. Zach needs to improve and become kinder and stop lying and cutting corners. Other reviews say VERY similar things sweetie. l read more

Backyard Pool & Spa Repair - clearly this heater needs to be repaired because it is old as heater has been through a lot the heater was inherited through home purchase - Pool & Hot Tub Service Near Me - Pasadena, California

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Jack and his team went above beyond for this claim through a home warranty. They were successful at confirming that my pump was still under manufacturers warranty - something that I couldn't confirm despite several calls. Their office manager, Liana, has been communicative and provided me with updates about the status of the claim. Their work was diligent. I would highly recommend this company! read more

The team was great in providing me information regarding a heater repair. Jack, Zach, and the team were helpful and informative throughout the process to keep me informed prior to the repairs. During and after installation, Zach explained the protocols taken and the additional work that he did to ensure no gas leaks, etc. It is wonderful to have a working pool heater, thanks to this great team! read more

Jack is a real professional. Definitely recommend using his services. Besides just fixing the broken part he educates how to maintain everything properly so you don't have any problems in the future. read more

This company is fast, reliable and personable. I had a pump leak that shot my water bill up 300% and this company came within hours of calling in. They came on time and quickly assessed the problem. They fixed the leak in no time. Two thumbs up for this company!! read more

The technicians were timely and keep me updated on their arrival. Once they arrived they walk me through the issues and assured me they could correct the problem. I also got a lesson on how to work the new equipment. They could not have been nicer. read more

Went through my home insurance- and was set up with these guys...they came out replaced my pool pump since it died - but they didn't change the o rings they left the originals in ... now my brand new pump is leaking. And they will not come out to fix the pump because it was 1 week over the 30 day mark so I was told I'd need to pay again for them to come out and fix their own mistake. Refused to even look at the video of the new pump leaking - Horrible customer service would NOT recommend. read more

Backyard Pool & Spa Repair - Leak from not replacing o rings - 30 days after work was done by "Backyard pool & spa" - Pool & Hot Tub Service Near Me - Pasadena, California

Had a problem with our filter pump. Zach repaired it in timely manner and with no issues. Tried to keep piping organized read more

Backyard Pool & Spa Repair - Pool filter - Pool & Hot Tub Service Near Me - Pasadena, California

The best service, fastest response time, and they know their stuff. You will not regret hiring them!

useless--Dave recommended expensive replacement of entire control system rather than a fix.

This is a very honest comment; we have used Backyard Pools several times thru our homeowners insurance, the employee's come an really do very little, they aren't able to ever solve our pool problems; just make suggestions and do little and charge a lot. Recently, the guy came for service, I was unable to get my salt level down, after draining the pool 3/4's twice... I felt like I needed my system reset, this guy said drain it again.... Second opinion it was the salt system... I bought it and I changed it my self, ran it a week an everything back to normal.... Backyard pools charged me $150, 2 or 3 times, didn't know nothing and I had to fill my pool 2 times 20,000+ gallons, fined by the water co. an a water bill like $800 each time we lost more, called the owner of Backyard Pools to complain and he said " Service Calls are $150 and if I want his guy to come back it's $150, this guy n these guys should try to do whatever they could to satisfy us, to finish the job yet told crappy shit! Please beware they say they do the job but left job unfinished and unprofessional! read more

Jack is the best! He repaired my pool pump motor, upgraded my control and explained everything to me carefully. The job was excellent but service was better. He also had recommendations on other things after looking at my pool set up, which was just helpful and not pushy at all. Highly recommend! read more

We also had an insurance claim with First Am and they recommended backyard pool and & spa. I was immediately called to set up a service call. They came very quickly in a matter of days assessed the problem, obtained authorization for the parts, came back and replaced my broken parts. Amazing service, communication and professionalism. Thank you read more

Owner is very knowledgeable with different types of pool equipment. I had him work on pools when living in different properties. One was salt water and the other regular with older equipment. He shows up when he says he will and gets the job done right! Hard to find reliable people today especially service people. Hands-down I would recommend this company to anyone who is having pool issues in the LA area. read more

Jack is knowledgeable and professional. We had a tricky problem and Jack was able to locate the part and fix it. He patiently explained what he fixed and also made sure I understood how to properly use and take care of our heater. read more

I am having to deal with Backyard Pool & Spa repair through an American Home Shield service request. I have issues with both my heater and chlorine generator. Backyard Pool & Spa came for a first visit. A part was replaced on the heater. The salt cell was replaced. At the time, the salt level was too high. Salt could be seen visibly in the pool. Pool would need to be drained and refilled in order to restore salt to proper level. Everything seemed fine. When it was time to use the heater, it would not turn on. With their new inspection, I was told that it's an old heater and that it will not turn on unless running pump at a higher RPM. No repair done. Can you imagine being told that the heater in your car won't turn on unless running engine at a higher RPM? Plus, having to run at higher RPM significantly increase electricity usage. The heater doesn't work like it should and needs to be repaired or replaced. The chlorine generator registered a lower number over time. My pool guys recommended draining the pool, refilling, and getting the salt at the right level, since we know that needed to be done anyway. After doing so, manually testing read 3000. For Backyard Pool and Spa, it read 1900. Whichever of those two is right, the chlorine generator reads 1100, which is not even close to either number. Something is broken and needs to be repaired or replaced. American Home Shield will not cover any of this. According to them, this is a filter problem that requires a cleaning. The filter should be cleaned roughly every 6 months. It was last cleaned in April, which means only two months from when Backyard Pool & Spa came out the second time. The filter is currently reading 20 PSI, so that shouldn't be an issue. If the filter really is the problem, prove it by cleaning it and charging me for it. In the meantime, I'm been without a working pool heater and chlorine generator for a few months now. read more

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Jack was great! I had a Pentair Mastertemp heater that was not working. I originally asked my pool service company to see if they could diagnose and fix. They told me that the manifold bypass valve was broken and that a piece of the valve was stuck in the pipe. Luckily they were able to retrieve. They did not do any further diagnostics or trouble shooting. They said it could be any number of things and they could try to fix, but probably wasn't worth fixing since the heater was 10 years old. They insisted it was better to rebuild or replace it. Rebuild would be $3,000 and replace would be $5,000. I called Jack as a last chance effort and was willing to pay $150 before shelling out $3,000 to $5,000. He came at 6:30AM to accommodate my schedule. He diagnosed the problem in less than 10 minutes!!! It was a bad control module and touch pad. He charged me $350 and it was fixed. Jack also gave me some tips to make sure my pool equipment lasts longer. I feel like my pool service company was just trying to make money off of me for a new heater install. I highly recommend calling Jack to diagnose and fix your pool equipment before replacing! read more

Jack was nothing short of amazing! Was assigned a different pool company by American Home Shield. That company had TERRIBLE reviews. Took a while but AHS finally agreed to transfer our issue to a different vendor. Next vendor they suggested had zero reviews, but then they offered Backyard. So thankful they did. Jack quickly diagnosed the problem, explained it in layman's terms to me, and was able to fix it in under 10 minutes. Will definitely be using Jack and Backyard Pool & Spa Repair for future Pool service needs! read more

Responsibility - an often missing component in service companies. Jack and his people were very responsible. They were called in to repair a problem that had been addressed by another firm that not only didn't fix the problem but created additional problems. Jack came out, assessed the problems and returned with the proper equipment and fixed it and the other problems that the other firm created. I really appreciate people who stick to their schedules, and Jack really did so. I highly recommend his firm. read more

Jack, Zach and the office were very responsive to my broken pool pump. As a first time pool owner they made things less stressful and quickly provided an assessment and solution. I was pit in touch with them through our home warranty. Definitely would use them again! read more

If you've been assigned this company through your home warranty, good luck. Scroll through the reviews and you'll see no one had a good experience. If you're calling them directly and not going through home warranty then you might have better luck. I am one of the unfortunate souls that had to go through home warranty for a non functioning pool heater. The thing is obviously broken. Zack came out and spent 15 min, took some photos and collected my $75 for the call and went on his merry way. He told me he would tell the insurance company that he recommends replacing the unit. But he must've told them a different story because they denied my claim. Wtf?! I then called home warranty and told them my home inspection (when I was buying my house) even recommended we replace the unit. So now they're sending out a second contractor for a second opinion because clearly, Backyard Pools can't do the job right. Perhaps the only way they make money is by contracting with home warranty companies. I am only adding one additional star because at least they showed up on time and texted me beforehand to tell me they were coming. read more

I highly recommend Backyard Pool. Jack the owner actually returns phone calls. They repaired my pool at my old house after Upland Pool and Unified Pool failed to make the approved repairs. They did not even bother to return my phone calls or the calls of AHS. Backyard Pool not only repaired the pool at my old house but also repaired the pool at my new house. They were able to get First American warranty to pay for the repairs. Backyard Pool really made First American look good. If you need a pool repair don't bother with other pool companies that are too busy to to return your call, just use Backyard Pool. read more

Left a bad taste in our mouth. Needs to focus more on serving customers properly. Not good.

I used Backyard Pool because they were assigned to me through my home warranty plan. Jack scheduled an appoint with me right away and was very communicative. He diagnosed a few problems and changed my single speed pump to a variable speed. He was very patient with my questions and has been very helpful as I need documentation for the rebate. Never know who is going to show up from you warranty company but so glad Jack did! Definitely a good experience and would recommend. read more