Brian did an excellent job installing my new pool pump. He was responsive from the start, showed up…read moreright on time, and was very knowledgeable. He made some great suggestions on relocating my pump and filter and made sure everything was installed correctly. The whole process was smooth, professional, and the pump is working great. I would definitely recommend him to anyone looking for reliable pool related services.

Short version: Brian was super knowledgable, on time, prompt communication, and did everything on…read moretime and on price. I highly recommend. Details: I wanted to upgrade my system with all the latest automation and lighting. Also, I had a malfunctioning salt cell that my weekly pool tech could not figure out. I contacted Brian via the website and received a quick text that same day to setup a meeting. He quickly got the salt cell replacement going under warranty (no cost to me!) and spec'd out an automation setup. That night, received the quote with a timeline to get the parts/ installation. Price was right. Brian got everything installed and running very quickly (and on time) and was super communicative / timely throughout the process. I also liked that he was able to set a time for a meeting, not a half day time window like so many do (and fail to meet). It was a breath of fresh air having someone promptly call you back, setup meeting times and meet them, do the work as promised and on time. It's the way it should be! I'll definitely use Brian again.

They were assigned to us for a simple heater repair; Jack arrived same day and took care of the…read moreissue, and showed me how to prevent it in the future. I am looking forward to discussing automation with Jack as soon as I can.

We needed a new pump installed in our above ground jacuzzi. I put in an inquiry with information…read moreabout our issue to Backyard Pool & Spa Repair, and really quickly I received a message back from Jack. He asked for photos of our equipment, and he quickly diagnosed what he thought was the issue. He told me that the office would call to set up an appointment. The office called me soon after, and we had an appointment set up for the next day (another company told me their first available appointment was in 10 days!). Jack showed up right at the scheduled time, and let us know that we needed a new pump. Two days later, he came back, installed the new pump, and had to do some other minor adjustments that he did not anticipate. He didn't charge us anything extra for these adjustments, and his price from the first moment never changed. He got the work done quickly, and was on his way. Everything is working great! I was super impressed with Jack's communication, clearness, and promptness. He is super professional, and we will only use Backyard Pool & Spa Repair in the future!

Ramon did an excellent job.After the fires we needed to drain our pool. Chlorine ans acid wash it,…read morebead it to remove calcium and bring it all back up with the chemicals for a salt cell pool. We also installed a new pump. He was very communicative and quick to respond to any of my questions. Highly recommend him.

Ramon and Abel are absolutely amazing. I first contacted them about my above-ground spa (hot tub),…read morewhich was covered in ash from the Eaton Fire. They came out, drained and cleaned it thoroughly, checked the chemical levels, and even left the hose running with instructions to stop it once it was full. For the deep clean, they charged $275, which I felt was fair, and I've continued with their monthly maintenance service. I'm happy with their service, professionalism, and the connections they have in the hot tub industry. Highly recommend!

My family is so grateful for the incredible experience we had with Cresenta Valley Pools. Cameron…read moretruly has gone above and beyond for us in every way. From the very beginning, he was professional, kind, and genuinely cared about making sure everything was done perfectly. He took the time to explain things clearly, answered all of our questions, and made the whole process feel easy and stress-free. It's rare to find a company that treats you like more than just a customer, but that's exactly how we felt. The level of care, attention to detail, and pride in their work really shows. Our pool looks amazing, and we couldn't be happier. We highly recommend Cameron and his team to anyone looking for honest, reliable, and beyond exceptional service.

Cameron and his team are truly a gem. We recently switched to Crescenta Valley Pools for service…read moreafter our previous provider became unreliable, and they've been fantastic. They quickly identified that our pool wasn't properly balanced and have done an amazing job getting everything back on track. They're reliable, knowledgeable, and easy to work with. It's also great having one company that can handle not only regular maintenance, but repairs and installations as well. They did a great job recommending and replacing our old heater when it broke. Highly recommend them if you're looking for pool repairs or regular maintenance service.

Be careful, they tried to bill me for months for services that they never rendered. I hired a new…read morecompany because I felt like they were billing for services that they were rendering. I removed the key from the lock box, removing access. All gates were locked tight, 60 days had passed, and they had not been paid yet; they were unable to get to the pool. REALLY. If you are using them, you may want to have a camera near the pool equipment to make sure they really are coming when they bill you. Unfortunate for sure, I hope my experience is isolated.

Danny and his crew did an amazing job of transforming our heavily stained white plaster pool back…read moreinto its old white clean self with an acid wash. Careful and thorough, I would totally recommend these guys. Very knowledgeable and happy to discuss all aspects of keeping the pool in great condition. We even took them on to maintain the pool too!

The owner, Sam, came across as a little full of himself. He did perform some "repairs," but he did…read morenot fix the leak I originally hired him to repair. In fact, the repairs he performed did not appear to even be necessary. When I contacted him to let him know the hot tub was still leaking, he offered to return and locate the leak; but wanted to charge me an additional $289/hour to do so. Considering that fixing the leak was the reason I hired him in the first place, I found that price ridiculous. I gave Sam an opportunity to make the situation right; he declined. His defensive response to my concerns only reinforced my impression that he was more interested in the money and defending himself than resolving the problem for his customer. The difference with the new company I hired has been night and day. They were far more professional and actually fixed the leak for a fraction of what Sam quoted me. They also seemed genuinely interested in solving the problem rather than simply running up the bill. I rarely post reviews, but I felt this experience deserved an honest one. Based on my experience, I would not use Sam's services again. Consumer beware.

Inherited an above-ground hot tub and started having issues with breaker tripping. Reached out to…read moreseveral businesses on Yelp (many pool/spa places that do not do above ground hot tubs), and was able to have technicians come visit us very quickly. They were thorough and careful with diagnosing the key issue and also explained potential future pain points. We decided to repair after they talked us through pros/cons/costs and it's working great now.

Richard the CEO was very helpful with a lighting equipment need I had. He researched it to get a…read morethorough answer and responded quickly.

I've been using Aqua Masters for the past four years, and they have consistently delivered…read moreoutstanding pool/equipment service. They've handled all of our equipment installations and repairs, and their work has always been reliable, efficient, and high-quality. Their technicians are knowledgeable, professional, and always communicate clearly. Whether it's a routine repair or a major installation, Aqua Masters gets the job done right the first time. They're trustworthy, punctual, and take pride in their work. After four years of excellent service, I can confidently say that Aqua Masters is a company you can depend on. Highly recommended.

Cameron from SoCal Spa came today to check on a leak under my spa. He was very professional,…read morethoughtful and courteous. He took his time and was quite thorough in his inspection trying to find and correct the leak. This is the second time that I have used SoCal Spa company . The last time Cameron came he ordered and fixed the leaking heater. Everyone I've talked to at this company have been polite, efficient and very cooperative. I would recommend this company and Cameron as the technician

Amazing service by Joseph yet again! My Denali 680 has been missing a couple of slats on the side…read moreof my hot tub, and somehow he found a few pieces that worked beautifully to replace them. Above and beyond as usual!

The Lazy Pool is hands down the best pool service we have ever used. John is excellent, always…read morepolite, professional, reliable, and incredibly thorough. One of my favorite things about their service is the email update we receive after each visit. It includes a photo of our sparkling clean pool, the current pH levels, and even confirmation that our gates were closed and locked. That kind of attention to detail and communication gives us tremendous peace of mind. They were an absolute godsend after dealing with consistently poor service from our previous pool vendors. Even better, The Lazy Pool is actually cheaper while providing dramatically better service! They've also done excellent work servicing our pool system and filter whenever needed. I really can't recommend The Lazy Pool highly enough. Great service, great communication, fair pricing, and people you can trust. Five stars all the way!

Im taking the time to write this review because it was very difficult for me to find a fair pool…read moreservice company, as a single woman I experienced service providers where giving me pricing that exaggerated. This company is the best, I'm extremely happy with my pool service company. Their service is excellent, they're always respectful, and they show up on time every single week. Their pricing is the best I've found--especially impressive because I have a saltwater pool, which is usually more expensive to maintain. They keep everything running smoothly and looking great. Not to mention very informative I received photos of my pool when it's serviced and notifications when they will be cleaning the filters and the salt cell. Highly recommend!

THE BEST POOL COMPANY EVER! The owner Robby provided me the best service! Their whole team is…read moreabsolutely amazing and so professional. If you're looking for a professional & reputable company...SOCAL POOL BOYS are the ones

Look at this pool. This is what it looks like after a FULL MONTH of "service" from this company…read more All they do is lie. They promised to come, they promised to fix it, they promised proof of service -- every single time it was "I'll send it, I'll send it." Nothing ever came. Because they never actually did the work. I took down my last negative review because they promised everything would be fixed on Friday. Friday came. No one showed up. Again. I'm done. I'm moving to another company because my pool is destroyed and I can't keep giving chances to people who only know how to lie. This review stays up. I don't care what they promise this time . I've heard every version of it already. Please do not trust this company. Stay far away if you care about your pool. UPDATE in response to the company's reply: The company claims their team came out yesterday. They did not. I was home all day, and I have security camera footage that confirms no one came to my property ，yesterday or any other day. They are now using one lie to cover another. They claim they serviced the fountain "as a courtesy" yesterday. No one was here. They claim it takes 24-48 hours for water to clear. That would be relevant if anyone had actually shown up to treat it. They also say the fountain wasn't part of my agreement. Forget the fountain for a moment！ look at the POOL. My pool is half green. The pool IS in my agreement, and it looks worse than I did a month ago when I signed up. In one full month of "service," I have: * Never received a single service report, despite asking for proof basically every day * Never received before/after photos or any documentation * Watched my pool turn completely green And now they want to be paid for a month of service that never happened, and they're framing my refusal to pay as "unfair." What's unfair is being charged for work that wasn't done and being lied to repeatedly when I asked for proof. Please stay away from this company.Green pools don't lie. The absence of any report or photo in a full month doesn't lie. They say the fountain (small pool) wasn't in my agreement. And here's the part that shows they either don't understand pools or are pretending not to: ALL THE WATER ON THIS PROPERTY IS INTERCONNECTED. It flows between the pool and the fountain. If one section turns green, the whole system turns green. You cannot "service the big pool" while ignoring a green fountain feeding into the same water . that's not how pools work. Here's the part that should concern any potential customer: they sent me a photo of the small pool just now completely green and said NOTHING. No "hey, this looks bad, do you want us to add it to your service?" . They just let it sit and turn green for a month. That's not a service issue , that's a character issue. A responsible company would tell the owner: "This isn't part of your current plan, but it's deteriorating fast, would you like us to take care of it?" Instead, they watched it get destroyed and said nothing until I brought it up. And the reason I didn't notice it because they never sent me any picture the entire month until I complain right now. So if they have sent a picture of how green and how much it was destroyed earlier, I would have noticed it and asked them to take care of it as well. Now this damage is irreversible. And then there's the big pool which IS in my agreement and is also half green after a full month of service because they completely ignore the fountain that share the same water with the pool. Completely ridiculous !!!