No response to phone calls or text messages. No answer when you call the office. Mediocre service (or lack of service) with weekly pool cleaning on a frequent basis. No response to problems occurring with pool equipment. This was once a great company, but has become very disappointing and frustrating to deal with!! read more

After many years with Mr Poolman, he abruptly dropped us saying his poolman's truck kept breaking down. Week after week they continuously missed servicing our pool. He told us that he no longer has anyone to service our pool in our area and dropped us with zero notice, effective immediately. Over the last year I have been very disappointed with the lack of service, responsibility, notification, and communication in regards to our pool. As paying customers, it should be of utmost importance to provide excellent customer service by a simple phone call to let us know that service won't happen on our scheduled time but will be reschedule promptly. However, that communication was non existent and I would have to call, leave voicemails, and emails requesting a response as to when service will occur. It is unfortunate that this occurred. I do not recommend this company. read more

I gave Mr. Carlos Pools & Construction 5 stars. My backyard retreat new pool build overall experience was challenging but it was well worth the time, money and effort. The end result is better than Spectacular! This was by far the biggest backyard project makeover adding a new pool build, concrete and patio construction I've experienced. I waited 28 years to do this and I finally did it! It was a lifetime dream of mine to build a pool and redo all the concrete in my backyard. Soon, I will be retired and my grown children and grandkids are going to have a blast for years to come! I'm a perfect example that dreams do come true and it's never too late! I was fortunate to meet Bob Costello with Carlos Pools, the pool company was recommended to me by a friend. Carlos Pools was my 1st estimate and they were my #1 choice. Bob initially gave me the confidence and reassurance that Carlos Pools would not let me down and he was right. Out of (9) pool companies I interviewed , Bob was the only one who stayed within my budget and really listened to my needs and wants. Although, I had lots of guidance and help from all the Carlos Pools professional team members who assisted every step of the way. Thank you so much , Rick, Lilly, JJ, Joshua for going the extra mile. The Employees are top notch, skilled, professionals and very well trained and knowledgeable in their line of business.. Rick was assigned to me as my Project Manager and he was the BEST! Rick was prompt returning all my calls with all the answers to my day to day questions through the process. The CP Team can also assist with highly skilled professionals highly recommended experts in concrete, lighting, landscaping, patios and pool service companies, as well. If you want GREAT top notch concrete quality work, see Rodolfo Gonzalez, (Rudy), it was an honor doing business with him I also highly recommend Ruben.mrpoolman@yahoo.com for a full equipment orientation step by step demonstration. Ruben also suggested I video tape how each piece of equipment works and this was very helpful indeed! Ruben explains the care and maintenance process and how important this is for the longevity of the pool life. Ruben is very patient and he explains everything in detail. Thank you so much Ruben for giving me the confidence to learn the pool equipment. I also hired Ruben to do my monthly pool service and maintenance and he's always available to answer any questions or concerns I may have. Thank you Mr Carlos Pools Team and Ruben Gonzalez/Orientation and pool service for all your help but most of all for making my dream a reality! read more

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We've been a customer of Mr. Poolman for many years (10 or more) and used to be very satisfied. However in the last few years the business has deteriorated to the point that we finally cancelled our service. My daughter works remotely from home and would let us know when the pool guy was a no-show. This happened on several occasions. We would call and the answering service would tell us she would send Brian the message. His return calls were hit or miss. The last straw was when the pool guy showed up, supposedly to shock the pool water since it had turned green. He was only there 3 minutes (my daughter timed it)! That was a week ago and it's still green. My husband finally went to Leslie Pools and got the chemicals to do it himself. He was told that he should clean the filter first. When he opened the filter, it was so clogged and dirty, he couldn't believe it. It was obvious that the pool guy hadn't done anything. That's enough. Don't waste your time. Mr. Poolman is a "not the man" for the job. read more

Horrible horrible business practice, I spent more than $2k for pumps and filter with technician Bryan, he promised at least 1 year warranty, now 6 months later there is problem with the filter and pump as water is at times not pumping, he does not take calls. When I texted him over a month ago, he responds and says this is really busy time and cannot come. What kind of unethical business is this? I will be filing a claim against this business and reporting it to the BBB as well as other social media and against Bryan personally for misrepresentation. read more

I was referred to Mr Poolman by my pool builder. I wasn't expecting to have a pool man but after receiving my initial startup shock service I was very impressed by the knowledge of Ruben. I got a quote and his pricing was very fair. So now he comes every week and my pool is immaculate. We had a wind storm a couple weeks ago in Ontario and I was sure the cleanup was going to be a hassle, nope the pool guy knew what he had to do and my pool looked perfect in no time. I'm so glad I as referred to this company. I'm so happy with the service. read more

Mr Poolman Services - Pool Cleaners Near Me - San Dimas, California

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The worst pool service ever! Do not hire them. They show up when they feel like it. Every month they miss one or two weeks. I felt like I was dealing with my children having to call every week to see if they would show up. I'm so tired of the stress of dealing with them. read more

When I put my pool in back in 2006 I thought I could do the maintenance myself. Well that was not the case and I have been trying unsuccessfully to try to find the right person ever since. Last year I found Mr. Poolman (Ruben) here on Yelp and I can say I have finally found a legitimate service to maintain my pool. His crew is very professional and does a great job at a very reasonable price. He is very responsive and sends someone out immediately when there is an issue, often that same evening. I highly recommend Mr. Poolman. read more

Brian responded to our inquiry immediately and came to assess and clean our pool the very same day. The pool looks fantastic and each cleaner that has come to our home has been friendly, knowledgeable and professional. We are very happy to have found this pool service and look forward to a long relationship with this company! read more

I was referred to Mr. Poolman by Mr. Carlos' Pools. Ruben showed up on Wednesday at 2:00pm. He was punctual, respectful, and friendly. He immediately went to work and programmed my pool for the initial start-up. He then began his 101 lessons and I took notes. He was very detailed and patient as he explained the mechanisms of all the gadgets. The coolest thing about this was that HE TESTED ME as soon as I told him "Ok, seems easy" I had to demonstrate to him that I knew what I was doing in order to protect my investment! I must say that Ruben truly cares about their customers. I look forward to them servicing my pool. read more

I went thru the same thing that Lori D. went thru below. They are all about quantity not quality, as they brag that they have over 700 customers. I only used them for 6 months as they service was terrible. They missed two weeks in a row I called and canceled my service. The following week the pool service guy came and I had to tell him I had canceled their service. I then got a bill in which I disputed. Then 6 months later they took me to collection. Luckily for me I kept great records and beat the collection claim. If you ever have to cancel their service beware because they will try to make an extra buck off you claiming that you owe the the first or last month and they will take you to collections..... read more

I had a very different experience. We had Mr. Poolman clean our pool for approx. 6months. After that time, we canceled service. We paid the bill with a letter inside saying to cancel service. A week or so after, I saw their guy coming out of my backyard. I mentioned we had canceled service. He didn't know that. This happened two weeks in a row even after my husband called. I just so happened to look at my credit and what do I see? A collection notice from Mr. Poolman. I didn't get any notice from them. Terrible customer service. And be carful. They seem to loose hand delivered checks and then tell you you're late. read more

I can see that I am not alone in my great DISPLEASURE with this incompetant and poorly run company. I only asked them (several times) to call before coming so I could put the dog inside. They agreed to this and then left me a note saying the dog was out. Then they promptly cancelled my service! Crazy! They go through so many people that you never know who is coming. The WORST pool company ever. Glad to be done with their poor service. I'll use yelp to find a solid one with good reviews this time around. arava read more

Mr. Poolman has been maintaining my new pool from the beginning. Ruben and team are very helpful. When there was an issue with my chlorinator and when I needed my filter cleaned, Mr. Poolman sent a tech within 1-2 days. My weekly poolman, Wilbur, does a great job keeping my pool (in West Covina, CA) clean. He is professional and personable when he is onsite and provides good insight when I have questions and concerns about my pool. I would recommend Mr. Poolman to anyone who has a pool that needs service and maintenance. read more

Mr Poolman Services - New pool maintained by Mr. Poolman - Pool Cleaners Near Me - San Dimas, California

Do not do business with this company! I used this company for a couple of years and it was a nightmare. They applied my payment to someone elses account - twice. Then had the nerve to call me to demand payment and charge a late fee. I had to do the legwork to prove that I paid them both times. They CONSISTENTLY did not show up for service and when they did the guy was there for a total of 6 minutes. Then to top it off, we watched as the pool man walked off our property with our supplies! When we called them to tell them about the situation, I was called a liar. Funny, the next day our ful case of chemicals re-appeared in our shed. I deducted 4 weeks of service for the many times they did not show up which was more than fair however, they not only kept billing me for that time, they also billed me even after I ended my service with them. The issue is that I did not even know they were continuing to bill me because they never actualy sent me a bill or a statement. After a year, I had forgotten about all this, but I get a letter in the mail from a colIection agency asking for over $300! I explained to the collector my situation and sent them all my documention. I was sure this would take care of the situation, I never heard back from him. Many months later, I find out that they reported this as a collection on my credit report. In searching on the internet, I have found that I am not the only person to experience a similar situation. I believe they and the debt collector are working together to collect money that is not owed to them by putting people in situations that give them no other option but to pay them. I'm sure this is illegal. Please do not do business with this company - there are so many other pool services available! read more

Ruben and his staff are outstanding. They are helpful, knowledgeable, and prompt. Great company, I highly recommend them.

I have been using Mr. Poolman to service my pool for about 2 years now. They're awesome!! I used to clean my pool myself but in the summer time it was very hard to maintain. I started calling a few different pool companies and out of all of them Mr. Poolman had the fastest service. I called a few other companies to get a quote for service, and most of them didn't even pick up the phone! The 2 companies that actually picked up were on a cell phone and the call kept dropping, which was very frustrating. When I called Mr. Poolman someone answered immediately and was able to have someone check my pool right away. Omar services my pool and he is great! He takes his time and makes sure the pool looks perfect before he leaves. I had a leak on my pump recently and he came and knocked on my door to tell me about it, and he showed me where is was at. The office then called me to schedule the repairman to fix it! I have three dogs that are usually in the backyard and Omar always takes time to make sure they are not able to get out while he is servicing my pool. I'm very happy with this company and I would refer them all day long. read more

I pay faithfully every month. I have been their customer for over 25 years! I got a bill that says" Due to a chlorine tablet shortage, you MUST please supply your pool man with 3" chlorine tablets. Pls call office with questions." I pay a pool cleaning service to provide chlorine tablets. If they can't get them what makes them think I can??? I do not have a clue, but will now look for someone else to clean my pool. Maybe changed hands??? New owners??? I left a message. Hopefully they will call me back. read more

I had a pool guy I was unhappy with. He wasn't working out. I spoke with Ruben and he came out to do an estimate the same day. He spoke to my husband. My husband appreciated that he was very straight forward and not a pushy sales person. Next day he sent his tech to do the filter cleaning (please see picture) and he was so helpful. He had patients to educate me on all the steps he was doing and showed me the ins and outs to my pool system ( valves, filter pressure, chemicals used to clean). Truly a great experience. read more

Mr Poolman Services - Previous pool guy hadn't cleaned the filters like he said. Mr. Poolman sent someone out to clean and did a great job. - Pool Cleaners Near Me - San Dimas, California

Miguel and Ruben are great. We don't know much about our pool and they have taken great care of it for us. Thanks!

We been using this service for more than a year, and every single time they came to come and clean the pool we've always been very satisfied with the work that they have done. Ruben is a kind and courteous man who's very helpful and reasonable. Jessie who is usually the one who cleans our pooland always does an excellent job of it! Highly recommend! read more

I didn't see how poorly a job my previous pool man did until mrpoolman.com began caring for my pool. He cost $30 a month less and does it 100% right. read more

If you're looking for reliable pool service and people that know what they are doing, then Mr Poolman is the place to go. I just had a pool built and they got me started with all the chemicals and they come out every week to service my pool. They showed me how to operate pool equipment and when I had some questions about how to run equipment properly, they came out and personally went over things again. I would highly recommend them. As long as they take care of the technical issues, my job is just to enjoy my pool. read more

Mr. Poolman is the best pool service company! I have had the worst luck with pool comapnies coming by my house for a few minutes a week saying that they are taking care of my pool.. well this isn't the case. I have been a customer of Mr. Poolman for awhile now and the service is fantastic! if you need a great pool company use Mr. Poolman! Sincerely, a happy customer!! Sean read more

These people do not clean your pool. They put their initials on the card to make it looked like they cleaned your pool. I came home Friday, the bottom of the pool wasn't vacuumed. All he did was skim the pool. Another time my mother in law was home and she said he sat in his truck for 15 minutes then walked into the backyard, signed the card and left! When we complained all they did was send him back... really. It happened yet again and when we called to complain the manager didn't even apologize. He replied "I will call you back." And never called us back. Stay away from these people. They appear nice but start to slack. read more

The day our pool was filled, Ruben (Mr Poolman) came out to establish the pool by testing and starting the chemicals to get the water right. Additionally, his crew who performs the weekly cleanings and continue to monitor the water tests do a really great job each week. You'll be pleased with their care and service of your pool. read more

3 years later, they send a reply that slams the customer. Is this really who you want in your home, servicing your investment of several thousand dollars? By the way, yes, it was sent to collections because Mr. Poolman is so busy not taking care of pools that he can't keep accurate records of payments received, costing us time and money to fight. Stay away. read more

I had a very negative experience with this company and would not recommend them. I own a home in Pasadena with a pool, and hired Mr. Poolman to take a look at the equipment. We were having problems with the pump, water levels, etc., and wanted their opinion on the nature of the problem, and their help with ongoing maintenance of the pool and the equipment. Mr. Poolman (someone named Robert, to be exact) came out and told us that they were very knowledgeable about our pool equipment, and that they would be happy to service the EQUIPMENT each week (checking all the gauges, making sure there were no blockages, spiderwebs, etc.), along with skimming the pool and generally keeping it clean. So we hired them. Their poolman came, but did a terrible job cleaning the pool and did not even check the equipment once. He never checked the gauges, valves, water level or anything else relating to the equipment. He only came, poured chemicals into the pool, did a terrible job of cleaning it, and then left. So we disputed the bill, and compained that the pool was not even clean. Rather than negotiate with us, send someone out to do what they promised, or even discuss the issues with us, Mr. Poolman sent our account ($104.00) to a collection agency, which promptly threatened that they would make a negative report on our credit if we did not pay up. There was no consideration whatsoever of our issues, our complaints, or our feeling that Mr. Poolman did not deliver the services that they promised. With a gun to our heads, we agreed to pay $80.00 to settle the debt. Mr. Poolman is unreasonable, unfair, and does not deliver services that are promised. And they don't even do a good job of basic pool cleaning. If you need a pool service company, go elsewhere. read more

I was referred to Mr. Poolman Service a couple years back by a very satisfied client and i have been using them ever since. Great customer service & great work... what more can you ask for! I have complete trust and confidence in their work and would highly recommend them. I will continue to refer my friends and family. read more

Mr. Poolman has been doing a great job! Very professional. Ruben did great follow up job after the start of my service and still continues to ensure we are satisfied with the service. Highly recommend to use their service. read more

When we bought our home 4 years ago we continued using Mr. Poolman who had served the previous owners. We have been more than pleased with the weekly service. Our pool and spa are sparkling. Thanks Mr. Poolman!! Price seems comparable to other pool service in our area and customer service was polite and prompt when our spa heater broke last year. read more

Looking for an affordable, knowledge, and honest pool cleaning services? Then look no further, Mr. Poolman has been servicing my salt water pool for the last 5 months and let me tell you how happy and satisfied I am with their service. They are always so helpful in answering my pool related questions and also have given me tips to save money on supplies needed. I honestly recommend you give them a call read more

Our pool always looks amazing thanks to Mr. Poolman. My wife and I could not be happier with this company. The customer service is impeccable and the best part is this the fantastic service that comes at a great price. We are so happy with our choice to hire Mr. Poolman would definitely recommend them! My pool guy is very reliable and takes his time cleaning the pool. We have been using them for about 6 months now, and we have recommended them to our family and friends with pools. read more

I have been with Mr. Poolman since day one of putting in my pool.. they have always been a great company to me. Anytime I have a question, I call and her an answer right away. My weekly pool man is awesome! He even brings a treat for my two dogs. Recently my pump had trouble. They called as well as emailed me and guided me on what to do. After my part was done, they came right in to finish the job! I recommend them to everyone that has a pool!! Thanks Mr. Poolman!! read more

I love my pool and Mr. Poolman keeps it looking beautiful! These guys are so on point and take quick action to any of my pool needs. Customer service is excellent, Ruben gets right back to you. I've been using this service for 2 years and they never let me down. I highly recommend Mr. Poolman. read more

Ruben gave me a free quote to get my newly purchased pool up and running. The quote was scheduled fast and he was on time and the lowest out of the four I had done. Pool was in bad shape with green water and outdated mechanicals. He didn't over sell me and tell me that everything needs to be replaced right now. Told me the issues with pipes and other ideas once we are ready to make the decision to replaster and update everything. Can't thank him enough for getting my pool up and running before July 4th bbq we are planning! read more

They were not consistent in coming to clean the pool. I called and cancelled service with the company. I spoke to one of the many different people in the office. They continued to come and service the pool, but never on the same day. I finally blocked the door of entry so they could not enter the backyard. They still trued to charge me for service. I made several attempts to cancel service. I ended up in court with this company. I would never recommend them. read more

I've had Mr. Poolman doing our home in La Verne and our rental in Azusa for over 10 years and it has been great. Our poolman is Daniel and he not only checks everything but does an excellant job of cleaning. Kristy the office manager is wonderful, only once did I question something on the bill and she was a sweetheart, turns out my husband authorized something he forgot to tell me about. I would highly recommend them. read more

I recently just called Mr. Poolman because my heater stopped working! I use my Jacuzzi all the time so I wanted my heater fixed ASAP. Baldo came out and he was the most professional and helpful technician I have ever experienced. He explained what he was doing, gave me excellent tips, and took care of the problem that day. He was very competent, efficient, and answered any questions I had. He was able to fix my heater for $65.00 when another company told me I most likely need to replace it. (All it needed was a clean out). I appreciate his honesty so much, and will use this company again if I need a repair. read more

My wife called Monday morning, and left a message. A guy named Reuben came that afternoon, checked the water chlorine level and all other Pool chems. This morning, I woke up and there is someone cleaning and doing what's needed to be done. It surely made my day. I think we finally found an Honest and Reliable Pool guy. Recommendable! Keep up the good job! read more