My grandfather owned and ran SweetWater Pool Service in Anehiem, CA. I grew up servicing pools as one of the workers and learned how to manage the office payroll and billing. When my grandfather died I was disabled from a bad accident so, I tried a pool service, but they did not do the D.E. flushes or change the filter skins when they got old and torn. Since my step mom uses Mr. Poolman, they were called. Ruben came out and informed us our pool filter and system was old and it would cost to repair, my elderly father (in his early 80's) paid $1,989.00. Ruenben was told we wanted the system replaced with the solar gain and everything piped as it was existing, just new. The two men who came out and worked six hours did what seemed fine however upon review of our footage what we have found since is that after lunch that day, our cameras recorded beer cans in the back of their truck in the driveway. The pool pump worked until the second month when the worker tried to back flush the D.E. And did not plug the drain. We were notified that there were problems, Ruben told me a disabled woman who has been raised around pools, pumps, and solar since child hood that I had let the water level drop too low and there were three things that were need. Ruben said a basket and housing had melted and the brand new system needed to be fully repiped. I left my step moms and upon arriving 9 minutes later, I took phone videos, I did not authorised at that time to replace anything...we were not billed for anything new...I found that the basket and housing were not melted at all, the pool was simply not sucking but blowing D.E. back into the pool. Upon discussing this with my father, I turned off the pool pump, and changed the locks on our gates. My father asked for Mr. Poolman to show us the melted basket and parts they said needed replaced. Marlin came out and could not produce, or show me melted parts, all the parts he showed me were working. He gave me a bogus explination that I did not fill the pool with enough water. My Father and I called four different pool services, one being my uncles which he changed my grandfathers name of the company when he took it over. All three pool companies and my brother and uncle stated the same findings with different quotes and various prices. Each quote states that the pipes were leaking(several were not plumbed so the water could not flow properly) pipes rubbing against valves and other pipes that were not extended properly, some were angled wrong so pressure built up wrong, three were not even glued together so they blew apart and leaked, they even left old pipes that were 18 years old...isnt new suppost to be new??? It was explained after the fact that Mr. Pool Man does not replace solar pipes. Several of the pipes had not even been glued where connected pipes had no screw joints... Rueben's demand after two months was for originaly $500, he came down to $450 then a week later he wanted $750 to repipe it all and change the three broken parts two being the housing and basket that were melted...never showed us melted parts or pictures of anything melted. At this point its been three weeks and we had not authorized anyone to make any repairs as of yet. Ruben's explination as to why the system failed after two months was to blame me for the problem. Ask yourself an important question, do you want a company that blames you for their poor workmanship touching your exspensive investment? I have camera's that record video in the pool and pump areas which prove that Ruben was lying. Rueben and Mr. Poolman obviously dont know how solar works on a pool. Just because Im a disabled woman does not mean I cant figure out when someones explination does not match with what my eyes as an engineer see. Johnny's pools service came out and had a very reasonable bid of $100. My brother and uncle who both worked for my grandfathers pool service decided they would do the repairs which cost $25 to fix the only thing wrong with the entire pool, a vaulve that broke from old age, gee nice replacement job Mr. Pool Man Service. Oh and the cost of the hot blue glue in the can to repair several leaking pipes that Mr. Poolman's Plumber failed to do the day they rebuilt the system two months prior I would not suggest this company to my worst enemy! It took two hours and $25 to fix what Mr. Pool Man Service wanted $750 for. You do the math, this company takes advantage of disabled women and the elderly. Mr. Poolman has known for three weeks now that we were getting estimates so they have been doing nothing, Marlin was told in person I would be having the fence replaced and the locks would be changed to call me the day of service so I could unlock the gate and to knock so I could relock the gate. Yesterday I was home all day, no call, no knock, just a notice on the new gate that it was locked. today they dropped us. What wonderful service! I would not recomend them to the devil! read more

I had used these guys for a few years and the service was good. However, if there was ever an issue such as the pool vac not running properly, you would have to pay an additional $45 just for a different/more experienced pool guy come out and tell me what the issue was. After complaining about this and asking why the guy servicing my pool was incapable of figuring this out I was eventually given a guy that knew what he was doing and was able to make whatever adjustment or problem solve whatever the issue was there while servicing my pool weekly. That was until they changed my pool guy again and I was back at square one with a guy not being able to make that same simple pool vac adjustment and them wanting me to pay an additional $45 for another one of their guys to come out and solve the problem because the guy servicing my pool couldn't. After having the pool vac stop running again for the 2nd time in less than a month I decided it was time to find a new company. The new company figured out what the issue at hand was in less than 5 minutes, which happened to be just emptying the small basket that sits in the pump which had been filled with dog hair. Emptied it out and the pool vac was moving better than ever, read more

Thanks to Mr. Poolman, our pool continues to look great! My husband and I bought a home a few months ago and we had no idea what to do in regards to maintaining a pool. I searched online and asked around, but Mr. Poolman was the only company to return my call the same day....and they didn't just return my call, they came out the exact same day to give me a quote and did a full cleaning!! Talk about customer service and making the customer feel important!! I'm serious, their customer service is fantastic! My pool guy is very personable, helpful, and punctual! Not only do they provide great service, but they also offer it at an awesome price. Once the other companies finally called me back, their quotes were higher than Mr. Poolmans- needless to say it was an easy decision for us to choose Mr. Poolman. I would definitely recommend them for servicing and maintenance, honestly- such a great company! p.s. Once I learn how to upload pictures on yelp I'll post some of our awesome looking pool! read more

This company does not care about your pool, they only care about the profit going in their pocket. When my husband and I decided to go with this company, because they came highly recommended, our nightmare begin.They promised that we would not have to worry about our pool, that was their job. Within months of hiring this company our pool looked like a swamp. When we called and spoke to Christy, owner, She blamed us for not providing them with salt, which we did. Our pool was not sparkling clean as they promised, instead it was a constant battle trying to get our pool to look somewhat clean. Finally, we called Mr. Pool-X and got our pool looking fantastic. I can not believe they had the nerve to bill me; I refused to pay since they did not provide the service promised; since, they have sent me to collection. Consumer be Ware read more

My Pool Builder recommended Mr Poolman Service (Ruben) for equipment orientation and startup service. After reaching out, he promptly contacted us to set an appointment at our convenience. Ruben confirmed the appointment the day before and showed up on time the day of. He and his associate installed the timer and walked me through the different options and modes for the pool and equipment. I had a few questions that they could easily answer and they then proceeded to the startup - they were very knowledgable and friendly. I originally thought of doing the maintenance myself, or shopping around for service options, but their knowledge and competitive pricing made me feel confident to hire Mr Poolman Service for ongoing maintenance of our pool. I would highly recommend them to anyone for their services. read more

I have been working with Mr. Poolman for a few years. I am extremely happy with their service, their communication, and the their responses whenever needed. My pool is always clean and ready to use. A few times they has some suggestions that save me some money. Every time I needed to change schedule because of some events, they did it immediately. Their quick response to my calls really surprised me. A few times we needed to take care of some major problems such as leak in the pool and their offer were much lower than the competitors. In summary, I am very happy with what they are doing. Bruce F. read more

Today I met Ruben Gonzales. He helped my husband and I get started with our new pool. I loved his personality. He was kind, helpful, knowledgeable on our pool equipment and everything we needed for our pool. While waiting for quotes for monthly service From other pool cleaning companies I instantly decided to go with Mr pool man, because if the other employees are anything like Ruben I know we'll get the best service possible. We are so excited that our new pool is done. Thank you Ruben, for showing us all you did and your great service read more

We have been using them since we finished our pool,we are very happy with the service and our pool looks beautiful and clean if you are looking for a honest pool guy contact Mr pool man they were able to reach us how to use our equipment and tips on how to keep up with pool and maintain nice until our pool service since we had lots of people over during the summer they were always available to pick up the phone and answer any questions and have prompt service. read more

We have been with Mr. Poolman for several years, Omar has been our service technician for almost two years, Omar takes pride in his work and takes his time to leave a crystal clear pool. We have two dogs and Omar always makes sure they don't get out. Ruben from their main office is always quick to respond to any questions. We recommend Mr poolman services and Highly value Omar. read more

This was the pool company I called this year to get the pool up and running and in good shape for the coming months. They have been over twice so far and have done a great job. The pool is ready to go and so is the hot tub. They checked out all of the system too and said things look good to go. if they keep up this good service, I'll have to use them next year too! read more

Mr. Poolman has been doing my pool service for about a year now. They're amazing! My Poolman Rigo does a great job!! My pool has never looked better. Their office staff is very nice and professional and they always are available when I call, which is very important to me (the last company I used I could never get a hold of). I highly recommend using this company. read more

We just completed our pool installation which had a few bumps in the road to completion. Ruben came out to give our Orientation. After going over the pool orientation we were sold that Ruben and his team would be a great fit for the Chemical balancing and the pool maintenance. We feel very confident we made the right choice! Alex and Trish O. read more

I've been a customer of Mr. Poolman since last year. Haven't had any problems and my pool looks great and is running as it should. The guy who comes out to clean is always friendly and courteous and always leaves the pool and surrounding area better than he found it. Thanks! read more

I've been using this company for years. They take very good care of my pool for a fair price. Daniel has been so reliable and great! Every pool company I've used in the past had so many additional charges, but not Mr. Poolman. read more

We have had Mr Poolman for over a year and are happy with the service we receive. They are very reliable and our pool looks great. We have not hesitated to recommended Mr Poolman to our friends. read more

Thanks to Mr. Pool Man (Ruben and Tony) for treating and keeping my pool sparkling clean this summer! Truly recommend thier services to the community! Thanks! JR read more