I would give zero stars if I could. I have had American Pool Pro for years, when a guy named Micah was running it back in 2017. He did an excellent job running this business. Fast forward to Graham taking over a couple years ago. Pool service went down hill. Had a pool guy named William who at least kept the pool clean. He left and I had multiple turnovers of people. Seems every couple weeks a new guy. Pool does not seem clean. Weeks go by and tiles are not even brushed. I'm home and watch the pool guy. Always had my pool cleaned every Thursday for YEARS. Now, Graham says it can't be done and they have to come on Mondays. He is rude and somewhat aggressive on the phone, if he even bothers to call you back. After a week he might respond. Anyways, the last day I had service the pool guy told me that the more expensive jobs in Toluca Lake were being done on Thursday. Guess the BIG pools in Toluca Lake paid more than my measly $125 a month. Maybe he wanted me to quit, thus he moved me to Monday. ZERO loyalty to long long term customers. I sent Graham a message terminating service and he didn't even bother to respond. I have his emails where he would repond a week later if at all. I'm sure he might bash my review and deny any of this with his rhetoric. I could care less. This is exactly how I saw it and what transpired. Pool companies are a dime a dozen. At first, Graham talks a good game. Read the negative reviews for this company. I'm extremely happy with the new pool service I found. A few friends referred me. Got my Thursdays back for 10 bucks more. Win win. OH, and when the new service came, the first day, he opened up my filters and they were filthy, black and was broken in spots, and had multiple patch work done. I saw them and took pictures of them. This old company was supposed to clean and maintain my filters, which I paid extra for. Guess that wasn't done properly. No wonder pool looked so crappy and green the last few months. I had to purchase 4 new filter panels. Pool is beautiful now. Same guy comes and is great. Beware and stay clear of this company. read more

My neighbor referred me to this group and from the start they were very attentive and knowledgeable. They helped us bring our pool back to life so we could it during this warm weather read more

We just finished a BRAND NEW POOL. We asked our neighbors who they were using and they gave us American pool pros name but said "we're switching though cause they suck, have no idea what they're doing and aren't responsive". I am a very busy person so I just went with them for ease of getting someone in to service the pool. After a few months, our pool is GREEN. I asked the tech what in the world js happening he said "this is how pools get in the summer, some of my other homes are way worse this looks good". I said there's a green rim and he said "get a brush and brush it" lol... I've had pools before and I know it's not normal. I called 3 new techs to come from different companies they all said then same thing. Pool is in really rough shape because it had zero chemicals in it. No conditioner, no chlorine... nothing. Now we're having to pay a boatload of money to do a water treatment and if it doesn't work, drain... clean... refill. I'm concerned about what it did to the new equipment. No one gets back to you for DAYS if you call and once they do they don't care. Better to just throw some chlorine in yourself than use this company. My neighbors also fired them. Really bad.... read more

Could not say enough great things about Micah and American Pool Pros. I've been maintaining my own pool for about a year now, but am (clearly) not super effective so far, since I had a pretty nasty algae situation happening. First called Micah, got some advice (for free) and tried to handle it on my own. When that still wasn't working, called Micah again and he and one of his men were out at my pool the next day. And within 24 hours the pool was sparkling. Then the guys stopped by (on their own time/dime) a couple of days later just to check on things and make sure everything was going great. You can't buy service like that these days! Really glad to have found these guys and should my own pool service skills continue to lack, I now have a great company to count on. Highly recommend! read more

These guys are the best. I am a luxury realtor and i have been through so many pool companies, but these guys are now my go-to! Communicative, punctual, thorough and technologically advanced regarding invoicing and payments. Excellent service with a smile! I highly recommend!! read more

I have used these guys over the years and its always been simple and nothing needed from me. I have recommended them to a few friends as well and I plan to use them for as long as I have a pool. Highly recommend. read more

Micah arrived early and was very professional. He inspected the pool equipment and gave me a very fair price to do the repair work. Besides doing the repairs necessary we are asking to have his business take over our weekly maintenance. Very positive experience. Highly recommend! read more

Don't trust these guys with your pool or your home. They did a terrible job on pool. They talk a good game on sales side, but water levels way off, and it seemed like they weren't even doing basic maintenance that we were paying top of market for their services. And then I checked with the state and it turned out they aren't licensed and are doing pool remodels. Pretty horrifying. Owner was super aggressive when we asked for an accounting, and he refused to provide it. I heard another neighbor complain about how he aggressive with them too when they complained about a service issue. Avoid these guys! read more

Micah is really a professional. He knows how to operate and maintain our pool system like no other. Micah is very courteous and reliable. I recently spent an arm and a leg resurfacing my pool and changing out all of the equipment (could have bought a Porsche for the amount of money I spent) so naturally I get nervous and anxious if something goes wrong. Micah always responds quickly, identifies the problem, and fixes it properly. I highly recommend him! read more

Are they still in business? This man did some EXCELLENT work for us last year. Knowledgeable, personable, prompt, and reasonably priced. Here's the problem: we recently developed a leak somewhere. I have been calling, texting, and emailing Micah for several weeks now, but have received NO RESPONSE OF ANY KIND. In several of my messages I stressed that since the pump was now off we needed to get 'er done ASAP, and if he was not available could he at least get back to me to let me know so I could find somebody else. This behavior just isn't consistent with the Micah I met -- does anyone out there have a clue as to what might be happening here? Thanks, Jeff read more

Worth every penny! They turned my pond into looking like a pool again. Their website is pretty advanced for a pool company, but I think it's under construction still. read more

I was looking for pool services and contacted American Pool Pros via yelp to find out the price and see if they cover the Glendale area. This is what Micah respond to me" We service Glendale. But if you are shopping for the cheapest price we are probably not a good fit for what you are looking for. I would recommend Paul Stolle. He starts at $100/month." How unprofessional, how does he know what can I afford and what I can't. I did not put a price range, its better not to respond at all than say something low class and cheap like that. Just a little advise for Micah who thinks that I can not afford his services, NEVER ASSUME, if you are in the business simply offer your service if anyone can not afford it, they will look for "cheapest price". I definitely can afford your service, too bad I am not hiring you. read more

We hired American Pool Pros years ago for weekly pool cleaning. The technician, Will a Christian is very sweet and polite---except he uses religion to hide behind, as he periodically doesn't show up, but insists to his boss, owner Micah he does. Micah has made the futile decision to "not" believe his clients complaints and side with his Christian worker assuming his religion makes him honest and have integrity. It is bad business when you don't believe your clients when it comes to someone's work performance or lack there of. In 2017, upon the sudden death of the spouse that hired him, Will didn't show up on numerous Thursday's. The pool would become green with algae---and still after several "no show" complaints Micah sided with Will. Finally the house was being sold and the services were being terminated. Will didn't show up 5 times during July through Oct. and 11/17 Micah promised to refund 2 visits. Informing us that Hillary would send a refund check---NOT. After over 6 follow-up calls and no reply---we gave Micah until 3/1/18 to rectify this refund---and he has not. Not only does American Pool Pros suffer with customer service, but intentionally mislead, made false promises, didn't provide services that had been rendered, and lacks professionalism. Micah has poor business acumen and Will has poor work ethics. This is the downfall of many businesses. When hiring American Pool Pros expect to get soaked. They'll pretend to clean your pool and clean out your wallet instead. read more

tldr; I lost faith in the Pool Maintenace industry, as the 3 companies (2 from Yelp, with 4.5+ star reviews each) I attempted to hire before American Pool Pros all no-showed on multiple appointments (all 3), broke my equipment (1), went on vacations for 2-3 weeks and didn't return calls or have any backup maintenance/support available(all 3). Finally I deliberately called a company well outside of my service area in Altadena, just to get an objective answer on whether this was standard industry behavior. They said it was 'unfortunately common', but then gave me the number for Micah @ American Pools Pros. Since taking over my pool service 4 months ago, I've received timely service, had my phone calls returned, and my pool is operating reliably. Save yourself the nightmare I went through and call American Pool Pros & Micah first. *** LONG VERSION *** I debated whether to give APP 4 stars rather than 5, only because I worry people immediately discount 5 star reviews as being 'non-discerning' and put more value in 4 star reviews. I find my self doing that when I read Yelp reviews. However, I can't bring myself to deduct a star even if it's for the purpose of pushing more people towards Micah and American Pool Pros. I moved into a house that had a pool 10 months ago. I'd never had a pool, though I'd enjoyed swimming in my friends. We live in Sherer Canyon, in Glendale. The previous owner connected us with their long time pool service tech (I don't want to slander anyone so I will call my first PoolMan 'Joey from Friends'). This guy had been servicing the pool for 8 years, but when we arrived it had algae, the heater didn't work, 2 of the pumps didn't work, and despite being a salt-water pool, the salt-water components were 'broken and inferior to chlorine'. This was 2 weeks after Joey had certified that the pool was in tip-top condition and never had any problems. Joey deep cleaned my filter twice in 6 weeks (for +$100/time in addition to the monthly rate we paid) and left 3-4 broken grids inside the filter. Twice. I didn't know this at the time, nor did I know what a 'grid' was until weeks later, when I continued to have the underlying symptom--high pressure in my filter causing the heater to malfunction as the water flow was insufficient. Finally I brought another technician out, I'll call him 'Nintendo.' Nintendo explained to me that taking apart a filter to replace a grid is uncommon. A filter is composed of 2-8 grids which are mesh/plastic catch-piece that actually do the filtering. It's a lot of work and expense and it's generally accepted practice to leave them in until you are already charging the customer disassemble and clean the filter. If 50% of the grids are down, the filter is operating at less than 50% efficiency. This can cause a reduction in water flow and increase in water pressure. However, if a pool tech is already charging you to take apart a filter to deep clean, it's negligent to leave them inside the filter. They are not expensive parts ($2-$30/each) and can greatly improve the operation of the pool. Nintendo was only comfortable doing an evaluation, lest Joey tell customers at the Pool Supply store that he was stealing customers. Armed with this knowledge, I confronted Joey and he admitted that he didn't change the grids and also informed me that most of his customers have at least 2-3 of their grids broken and that he doesn't change them until at least half are broken. He was insulted that I wasn't giving him the 6 months it would take to get used to the 'fingerprint' of the pool, even though he'd been servicing this pool for the previous 8 years. As a matter of principle, he resigned with no notice once I explained that I had another company evaluate the state of my equipment. I accepted gratefully. In the clear, Nintendo took over my service and replaced the grids. He confirmed the saltwater system was way too complicated. Nintendo did good things over the first 3 months--installation of a Pentair Screen Logic system, and and elimination of the algae. However, my wife and kids developed rashes when using the pool. At 3 months, he replaced the heater with a new one because my heater was 'sensitive' and was tearing through 'thermo regulators.' Up until then, I was satisfied with Nintendo's work. 10 weeks later, my heater wasn't functioning, and a mistakenly installed valve had dumped half the pool water down on my neighbors, twice. Nintendo wouldn't return my old heater, offer a refund, or seek help from another installer. I will say that Nintendo spent at least 30 hours installing the heater incorrectly, across 4-5 visits. He quoted, I learned later, a fair price for the heater install. He just was learning on the job, and I had to contact manufacturers, dealers and distributors to supplement that lack of experience. I have my career, as I'm sure others do. Micah frees me worry about my job by paying him to do his. PS. Saltwater pool works! read more

Was referred to American Pool Pros by a friend. Super glad I called them. Had a problem with a spa that wouldn't shut off, and they made it out the next day. Friendly, courteous, and actually spoke good english (I've found that to be a problem). Definitely will be using them again. Always nice when you can find good reputable service people. Highly recommended. read more

I recently had Micah (the owner) out to inspect a pool on a home before I purchased it. He was able to diagnose a number of issues on a pool that looked like it was in perfect condition. Issues having to do with the water, the structure, and the lack of maintenance. As a result of this inspection, I was able to get all of those issues remedied by the seller before I purchased the home. Who knew a pool could be so complicated!? I was very impressed by American Pool Pros knowledge, integrity and professionalism. Not only did they save me a LOT of money and headaches, but they educated me on pool ownership (this is something that is very important to me. If you are going to own a pool, you should know how it works and why it works that way.). Needless to say, I switched pool services and it could not have been a better decision! read more

After searching far and wide I was given American pool pro's number by a loyal friend. Micha came highly recommended scheduled an appointment promptly took care of my pool servicing needs updating necessary parts for my system. Having someone Who is pet friendly knowledgeable and trustworthy, made my choice to hire American pool pros stress free K read more

My pool stopped working properly which I noticed early on a Saturday morning before expecting a bunch of guests over for a pool party. I called a number of places and only Micah at American Pool Pros could come out. He was by the house within an hour, found the problem in minutes and gave me a temporary fix. Pool party saved! I am looking forward to working with Micah on more services. I would highly recommend him. read more

I highly recommend American Pool Pros! They did an awesome job repairing my jacuzzi and Micah Roehr is the best in town!

I had haired American Pool Pros,Inc. to maintain my pool locate in La Canada 91011 more than 1 year. This month, my pump's motor,which was installed in 2011 was broken, American Pool Pros,Inc. sent me a estimate . They suggest me to change the whole pump, and ask for $1866, three times expensive than similar model pump's average price.At last I changed the motor less than $500 by another company, who has exceed 30years experience . I am not sure why they let me replace the whole pump , it is obviously not a professional suggestion, and is obviously wast. In the whole period,They had not give me any explanation why the pump was broken.And refused to give me any information though I ask for. Only thing they do is to send estimates, sent invoices, and keep silence to the owner's questions. I don't think they are services company, they are more like a sell company, to suggest the customers changes components and ask for high price . I had changed a pool light by them in$550,can you believe that? read more

Came over same day to install a new pool pump. Micah was very knowledgeable and helpful. I felt very comfortable that he wasn't trying to pull a scam or up sell parts or labor, as some other companies do. Glad I found such a professional. Will definitely hire again if I have any other pool problems. read more

We are big fans of Micah and his team! We had a visit to address an aging pool heater last week - Micah gave us a detailed run down of the pros and cons of repair vs. replacement at no charge. He also took the time to check our pool chemistry and inspect the filter and give us some good tips. Looking forward to working with Micah in the future. read more

Great pool service. These guys are on time and professional. I have enough to worry about with out worrying about my pool. Pricing is quite fair. Hire these guys!! read more

I am at the end of our pool installation process. Going through the process of finding someone to help me with the start up and weekly maintenance. I called APP. Micah actually answered the phone and promptly helped me schedule a consultation apt. He was on time, professional, knowledgeable, and personable!! Had a super positive experience with APP! Would highly recommend. read more

My previous pool cleaning company gave my account to American Pool Pros and I was dissatisfied from the beginning. I immediately starting having billing problems with them. I then noticed that the pool bottom was always filthy and so I had to vacuum it myself. I asked them to finish the month (another two weeks) so I could discontinue their service. They stopped service immediately and let the pool turn green. They even stole a large container of chlorine pool tablets they just charged me for and didn't return my gate key. They then had the audacity to bill me. You DO NOT want to use American Pool Pros. read more

Was having serious pool issues. American Pool Pros were incredibly helpful getting everything back on track. Super professional, hard working, patient. I feel super lucky working with them now. read more

These guys are crooks. They have cost me lots of $ in energy and water bills. They left my pool pump running 24/7. Thanks for the electric bill. When they finally notice a problem, they overcharge and hope I don't notice. When they miss a week or two (or 7!!) they still charge in full. After letting them go, Micah's true colors came through as he insulted my wife and I before hanging up on me. Tell these guys to take a hike and hire someone that will appreciate your business. read more