I have been considering an endless pool for many years so I finally stopped by the lifestyle showroom in Pasadena. I talked with Joe and he was super helpful in helping me choose the right swim spa for my needs. He also recommended an experienced contractor to help with site preparation and final install process. I ended up buying the model E500 with the treadmill option which took a few weeks to build and deliver to my house and In the meantime the contractor prepared a area in my back yard. The spa was then craned from the street and over my two story house to the site with no problem. I am now enjoying an awesome swim and low impact run in my spa and plan to use it as much as possible all year. Many thanks to sales person Joe at lifestyle and to Hugo at Fortis bros construction. read more

Lifestyle Outdoors sent a service technician out to repair a hot tub. The service technician never showed the first time and told Lifestyle Outdoors he had inspected the hot tub and knew what the issues were. The second time he showed up I spoke with him, he had very poor communication skills and got worked up. He clearly had not looked at the hot tub as he tried dismantling my deck as opposed to simply lifting a deck access gate. He began to make me feel completely uncomfortable so I asked him to leave. The customer service at Lifestyle Outdoors really wasn't bothered and rescheduled for 2-weeks out with another technician. I asked if there was anything they could do to have it serviced sooner and they said no. I explained I would leave a yelp review for this and the customer service rep told me that was fine. So this is for extremely poor customer service. read more

You want a hot tub? Just go here! They've got a large showcase area full of Lifestyle Outdoor models, ranging from the budget minded to high-end. Location is right on the corner of Del Mar and Fair Oaks. Plenty of metered parking out front and there's a dedicated space right next to it for visitors. Service is super friendly and they have hot tub supplies on site in case you need them. Bought one of their models back in 2018 and the purchase and delivery was super smooth. The whole process took about two weeks. Since then, the only maintenance I've had to do is change out the filters. Definitely recommend if you want to get your hot tub on! read more

I purchased my Hot Springs Spa from Lifestyle Outdoor May of 2021 after much research and comparison. From day 1 after speaking with Robert Castillo, I was impressed. The customer service, client focused approach on how they do business is Top Notch. There are not many businesses in my experience that treat their customers like long term relationships, here they do it right. Our spa has been a great investment. We are super happy with everything and the experience purchasing it with Robert could not have been any better. A purchase like this is key to have a trust worthy vendor behind their product/support. Here I am almost a year later, send him a message about a question and within minutes I have a response and issue resolved. This is the type of business you want to do business with when looking to buy a spa! Attached is a picture of our installed Hot Springs Spa! Keep up the awesome work Lifestyle Outdoors! A+++++ read more

Lifestyle Outdoor - Hot Springs Jacuzzi purchased at Lifestyle Outdoor - Robert Castillo - Pool & Hot Tub Service Near Me - Pasadena, California

I have used this place in the past due to their excellent service and repairs. This time I needed a new spa cover as mine was getting waterlogged and I could barely open it up it was so heavy. Thought of Lifestyle Outdoor due to past experience and I was told an exact price and delivery time. Got my new cover, Jordan installed it and now I can open the thing with ease. :) read more

This is a well run family business that gave us a fantastic experience from beginning to end. We visited the showroom over the summer and the place looked gutted - their stock was almost all gone. It turns out spas are in high demand during these times. Spencer guided us through the entire Jacuzzi line. He was patient and not at all salesman-y. He explained that because manufacturing had slowed because of COVID, if we ordered a custom tub, it wouldn't arrive until 2021. Luckily, they had placed a huge order that he said *might* come in late-October or November. We were fortunate that the exact one we wanted was on their list. Our backyard isn't easily accessible but Phil, one of their installers, came by to scope it out. He was skeptical they could pull it off, but when the spa finally arrived (early-November), they subcontracted a crane to put the spa in place (see photos). The installers were total pros and explained everything thoroughly. When we had additional questions after the install, Spencer was quick to respond. This was a big purchase, made more so by the crane, but the experience was painless and we love the tub! We were looking at several other options from other stores to Costco to mail order, but I think those would all have been huge headaches. Big thumbs up! read more

Lifestyle Outdoor - Pool & Hot Tub Service Near Me - Pasadena, California

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A+ business. If you are looking to purchase a spa, this is the first and only place you'll need to visit. Lifestyle outdoor has excellent and knowledgeable customer service and are extremely attentive and communicated throughout the process. I was amazed at how smooth and efficiant the entire process was from first setting foot in the door to the final installation and configuration of our Hot Springs hot tub, which we love and use almost every day. In particular, I'd like to commend Kelly who gave us great service, helped us with some special needs and even came to our house several times to help with everything. I wish all business were like this and I give them my highest recommendation. read more

I visited this store for the second time with in a year apart Robert I met was very helpful with a big load of being patient , explaining everything as I was trying to buy a Jacuzzi tub I noticed he took this line of work to answer your Quetions / no push to sell As I am a plumbing contractor and I know how it works when it comes to offer a product of your own Robert helped me to pick the right one and he does not mind to offer his opinion which brings more responsibility on his shoulders East to West Robert is the Best read more

We purchased our J200 Jacuzzi hot tub during the pandemic. Because of remodeling and construction delays we could not get it installed. Finally got it completed after over a year but wasn't working. Ray came out and quickly figured out the issue AND fixed it on the spot. read more

My husband and I waited 12 years to be able to purchase our jacuzzi. We visited the Lifestyle Outdoor showroom and fell in love with The Hot Springs Spa! We purchased a gorgeous new model, Arctic white interior with a slate grey shell. It is stunning!! We've used it every night since we've owned it!! As business owners we need a way to relax at home and this is it! Our salesman was incredible, kind and fun. I highly recommend this store and their products are definitely superior! read more

Lifestyle Outdoor - Hot Springs Spa - Pool & Hot Tub Service Near Me - Pasadena, California

Robert has been great to deal with. He has always been easy to reach by phone. Although I was honest with him and made it clear I was thinking of buying a friend's used spa, he was still super good about providing me with information. For instance, he was able to provide me references for electricians to talk to and spa movers. I also had a lot of other questions he expertly answered like typical electrical costs, costs for chemicals and filters, suitable instalation sites, etc. Also lots of good info about used spas in general. No hard sales here, even if i do not end up buying a new spa from him, I plan on buying my maintenance supplies from his company to support this local business. read more

If you are looking for a spa - look no further than Lifestyle Outdoor in Pasadena. They have a great selection of high quality spas. Their customer service is excellent, especially Isaac Arroyo! We love our spa. A great place to do business! read more

I wish yelp allowed me to give more stars, because Robert deserves 10 stars! We couldn't be happier with our HotSpring "beam" spa from Lifestyle Outdoor in Pasadena. Robert was extremely, extremely helpful in helping us choose and install the perfect spa in our new home. Highly recommended! read more

Lifestyle Outdoor - Thanks, Robert! - Pool & Hot Tub Service Near Me - Pasadena, California

I hate it when people are closed during business hours. No note. Obviously don't care about customer service. read more

Lifestyle Outdoor - Pool & Hot Tub Service Near Me - Pasadena, California

The absolute best place to buy a spa!! I'm gonna try to not ramble or be long winded but here is my story: My family has owned an above ground spa for over 15 years so I'd like to say we have a little bit of experience with them. Our first Spa which was manufactured by a company that's popular (but will remain nameless), worked great for the first few years but then started to give us problems we went back-and-forth with it until we got tired and finally drained it and just left it there. Our first Spa we bought because we wanted a spa but our most recent purchase from Lifestyles Outdoor; we bought because we NEED a spa. Now that we are or older and have the aches and pain's that go along with age, we started to shop for a Spa. Thinking that we would save money and time, we went to the Spa Show at the LA FairPlex (like a lot of people do), and basically dealt with salesmen who didn't know what they were selling and their supervisors who were rude and acted like we didn't know anything about Spas or how to spend our money. Fast forward a week and we were in Pasadena. We used Yelp to find a store that sold Spas and were lucky enough to choose Lifestyles Outdoor. When we walked into the show room we were greeted by Robert and explained our situation and were more than pleasantly satisfied with not only his professionalism but also his knowledge of Spas. He was patient as we went back-and-forth between all the different spas trying to narrow down exactly what we wanted. During the entire buying process Robert was never pushy, impatient or tried to "hard sell" us. He knew everything about each of the spas in his store, how they worked, what would be a good fit for us and why. He also educated us on how the new spas are more efficiently built and require less maintenance. When it came down to price we paid the same or even less than what the Spa Show prices were. But more than anything we dealt with Robert, who was much more professional, friendly and knew exactly what he was talking about! We purchased our Hot Spring, Flair spa with complete confidence then set up delivery and began our process. Everything from our initial contact through the purchase, through delivery and also with Roberts follow up was excellent. Anytime we have an issue or a question with the Spa we can call the store directly speak to Robert or his associate and get any answers we need. We can even purchase products or accessories that we need straight from their website which was an awesome feature. We've had our Spa now for 2 to 3 months and it's been a Godsend. I have a really bad left hip and a bad back and being able to get in the Spa every night before I go to bed (which leads to a great sleep) and every morning before I get ready for work has been great. I have less pain & I am more flexible which in return allows me to exercise more and be more active & healthy. If you're on the fence about buying a spa and you need one or even just want one Lifestyles Outdoors in Pasadena is the place to go. Don't waste your time going to a Spa Show; just go directly to the people who can match the supposedly discounted price of a Spa hows but also have unmatched and unparalleled quality service, experience and knowledge about the products they sell! read more

I cannot say enough about Robert at Lifestyle Outdoor. We bought our amazing J495 jacuzzi there in 2017. It's 2021 and I have enjoyed Robert, his knowledge, friendliness and best customer service for the past four years. When I had a question, he'd take the time to explain it to me and was so patient. When I needed a resource, he had it. When we moved and needed a crane to move the tub bc of the narrow yard, he hooked me up! When I went in for supplies, we'd just chat. I just sold my jacuzzi today (bc we are building a pool with a built in spa). He helped me figure out a good price and cheered me on! I called him today to celebrate! Other stores will carry hot tubs but only Lifestyle Outdoor has Robert. It's been a lovely four years with our jacuzzi and with Robert!! Thank you! read more

I recently posted a negative review because of the time I had to wait to get warranty service and poor communication regarding a reschedule due to rain. A manager called me after that post, gave me more information regarding why the reschedule was a little complicated and got me settled with an appointment within 2 days. I still wish I didn't have to wait 3 weeks+ to get my flow switch replaced but we are in a good place now and I appreciated the outreach. read more

Loving our New Jacuzzi Spa. Thanks Spencer and Robert for the delivery... In time for Christmas and New Years 2017. We're really having fun in this California cold weather we are having... also thank you Robert for your time and educating me and giving good tips on this New Jacuzzi Spa. Thanks Guys keep up the good work. read more

Lifestyle Outdoor - Keeping it Nice and Hot on these cold days this December & January 2017 - Pool & Hot Tub Service Near Me - Pasadena, California

In the age of online shopping, the only thing brick-and-mortar really has to offer is good customer service, lifestyle outdoor failed miserably. Our first issue with them came when we asked them for recommendations for a contractor. The contractor they suggested simply didn't show up for the first four appointments. On the last appointment when I called him out on it, he started hurling insults at me. This continued to the point where I had to block his number because he kept calling, not to apologize or make anything right, but to keep insulting me. Our second problem was a classic 'over promise under deliver' issue. I'm fully aware of the supply chain issues right now but they seemed fairly certain they could get us the hot tub at a specific date. "It was in the warehouse and simply needed to be delivered." When that day came and went with no update I called to find the delivery was running a month late. No calls, no updates, no emails, nothing. Finally, when the tub was delivered, the delivery guys(who were fantastic) found a much different situation than they were expecting. The delivery notes said there were four steps to climb. There were twenty-six. When we ordered the tud, the salesman and I looked at a satellite image of my yard. I measured openings, counted steps, enven shot a video of what the delivery guys should expect. The salesman completely dropped the ball and I have no idea where got the four steps from. The delivery guys were completely correct in their assessment that this was more work than they were getting paid for. We ended up compensating them at the rate they requested, no argument there. It was a hard job and they deserved it. However, when I called the salesman to see if he would cover the extra cost he blamed the lack of information on me and made no attempt to make it right. This was obviously his mistake and he would not admit it or even seem to care. I'm not the kind of guy that requires the 'white glove' treatment for that sort of thing but I will not give money to a business that treats me as if I don't matter. read more

Best hot tub store in Los Angeles. I was in the market for a new hot tub and went to 5 different showrooms in the greater LA area. Lifestyle Outdoor in Pasadena was hands down by far the best of all the experiences. I walked out of every other show room more confused about what I wanted and with a feeling that I was being sold something that they wanted to move. However Isaac Arroyo at Lifestyle in Pasadena was absolutely amazing from the moment I walked in. He didn't try to sell me anything. He was patient and informative and calm and really tried to find the right tub for me. He asked lots of questions and patiently answered every question I threw at him. He even suggested a few options that were well under what I told him I wanted to spend based on my situation and needs. Couldn't have asked for a better experience. read more

Our Malibu house had the challenge of a the gas line easy not being possible to get to a Spa. The original drawbacks in my mind were most above ground spas look ugly and dated. We went to Lifestyle as they had the two top brands we were considering. We soon were educated that there are some very good looking and modern models. We went with the Jacuzzi J-LX collection. It was a shocker at how energy efficient it is! To keep it at 104 degrees year round it only cost around $17 per year!!! The delivery guys are Heroes getting our Jacuzzi to the far, far back corner of our property. We found Spencer our sales person to be honest and knowledgeable. Tonight is going to be nice and brisk so you can guess where I will be- read more

A+ across the board, from the showroom to the delivery, Spencer and his guys were very helpful and professional. Highly recommend! read more

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Very pleased and happy with this team! Spencer was great in the showroom and available when need be for financing and plans. He helped us find the perfect tub for us and our home and the crew to make it even possible. We had to configure a crane and crew to get it high up over a 20' wall and sunk into an area so it would not be so imposing. He made us feel confident this would all happen, even when rains came and delayed install to a weekend we were away. Now we're in the midst of designing a deck to go flush around the installed tub and loving knowing its a true Jacuzzi and using it nighly as is! (This family run company has a great history that made me feel even better about the brand choice and their own legacy!). Highly recommend. read more

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We just bought a Hot Springs spa from this store and are completely satisfied with the experience -- and the product. We had a Hot Springs spa for more than 25 years and were ready for a new one. Robert guided us in the purchase of a new Hot Springs spa that fitted our needs and our budget. He helped me with the set-up and maintenance of the spa and continues to provide me with guidance. The new hot tub is better than the old one, which we loved. I couldn't recommend this store any more enthusiastically. read more

Customer service can't be beat! Starting with Spencer, then to Robert, I commend this business for being top notch. I had planned on buying my spa online, but I was encouraged by a friend to see Lifestyle Outdoor's showroom. I'm a bargain hunter and had no business being in a showroom. Boy, was I wrong. The education I received from Spencer on the phone, and the patience and honest information given to me by Robert in the showroom made this a simple decision. I bought a floor model which showed up with minor scratches. It's being replaced, no questions asked. I couldn't recommend them more highly!! This was a fabulous experience and Robert should be commended for his hard work, making me happy every step of the way! read more

We just purchased a hot tub from Lifestyle Outdoor and had a fabulous experience! Robert was friendly, knowledgeable, and so helpful in making our decision. I would highly recommend them! read more

I had a great experience with Robert. He was very knowledgable about all of the options I was limited to by my small space. Robert helped me get the best deal possible, kept me informed of my tubs progress throughout construction and delivery, and was incredibly helpful with the setup as well. I'd definitely go back to Lifestyle and Robert for any future needs. read more

We purchased our Jacuzzi 345 in early April and couldn't be happier with it. Christian was very knowledgeable and attentive to all of our questions and needs, and helped us decide on the right model and features to meet them. The build and delivery went just as Christian described - and the installers made the tricky job of maneuvering the tub through narrow openings into our backyard look easy. Both Christian and Robert have been great with follow on support and questions that we've had. I highly recommend Lifestyle Outdoors in Pasadena. read more

Lifestyle Outdoor - Pool & Hot Tub Service Near Me - Pasadena, California

Great service (and continued service), and wonderful experience with Christian at Lifestyle Outdoor! Would highly recommend!

Thank you Robert for your excellent customer service! I fell two stories down an escalator several years ago and suffer from pretty bad arthritis and pain in my back, knees and ankles making it difficult to exercise. Fast forward several years to my retirement and I found myself gaining weight from being unable to exercise. My physical therapist advised me to turn to swimming and water aerobics. I tried several public pools and found they used too much chlorine and the times I could use the pool were greatly limited - so I decided to purchase a swim spa and install it in my unused 1926 era garage. Robert was very knowledgeable and helped me decide which swim spa was best for my needs and recommended a contractor, Hugo, to make the alterations to my garage to turn it into the perfect room to house my new pool. After a somewhat tricky installation into my garage and many phone calls to both Robert and Hugo, everything was up and running. I've had the spa for about 5 months now. I use it daily (swimming and water exercise in the AM and just relaxing in the spa in the PM before bed) and so far I've lost over 40 pounds and my physical therapist likes the progress I'm making. I'm so thankful I found Lifestyle Outdoor and Robert! read more

Lifestyle Outdoor - Fits perfectly in my small one car garage that I didn't use. - Pool & Hot Tub Service Near Me - Pasadena, California

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Great service from Spencer over there. Helped me through choosing the right tub and on the follow up returned all the calls I put in with first time tub owner questions. Highly recommended. read more

Thank you Robert for your best customer service and helping us to choose our hot spring spa , we order it on monday and we are waiting to recive our jacuzzi and enjoy it.you are full of knowledge and help us a lot and all information you gave us after we search ourselves we decided to come back and have our spa from you.thank you again we will refer you to our friends and family members. read more

This all happened quickly because my wife needed relief. Contacted Spencer, who referred me to Robert at their showroom. Robert was extremely helpful and friendly, helping me find the right tub for our needs. Two days later our tub was delivered! The guys who set it up were fantastic and helpful. I like the fact that they are just a short drive away. Looking forward to many years of enjoying our tub! read more

This is the perfect place to buy a hot tub. The salespeople are knowledgeable, friendly, and interested in your needs. Lifestyle Outdoor has a huge showroom so you can easily compare the different brands and sizes. The delivery crew removed the old hot tub. installed and set up the new one, and made sure that everything was working properly before leaving. Hot Springs is a first-class hot tub and Lifestyle Outdoor is a first-class business. read more

Purchased new tub from Robert Castillo back in the Spring. They were back ordered due to the Pandemic. Robert stayed in touch the entire time with updates on estimated delivery and install. TheTub was delivered and installed recently . The crew did a great job. After we finished getting the electric updates worked out ( we went with 220) we we're ready to fill and start enjoying. We were not very familiar with the chemical process so we started texting with Robert. He was very professional and happy to help. Answering a lot of stupid questions that would have been answered if we read the manual throughly. Lots of communication and always very helpful and not bothered by the questions. Many times after you make a purchase, the salesman forgets about you and does not want to be bothered. The opposite with Robert, he wants to build relationships and keep us happy. Never seen this before. I highly recommend Robert and Life Style Spas when your ready to purchase. read more

Customer is king. Great staff! Showroom salesperson Robert was very knowledgeable from the start... Had a couple of small problems that the team was epic on getting it taking care of in a very timely matter, really above and beyond customer service. Highly recommend Lifestyle outdoor. read more

Very good service with Chris - we weren't sure how to measure for a new spa cover, and he offered to drive over and help us with a house call. Good follow up when the cover was taking a bit long to deliver. The delivery guys were on time and efficient. I will return when we need to buy a new spa in a few years. The price isn't cheap, but Chris's personal service was worth it. read more

With the exception of the communication around delivery, overall we had a great experience--David in the store was absolutely excellent, and very helpful. We are very happy with our product and are enjoying the hot tub nightly!! Once I was able to communicate with a manager they refunded our delivery fee. They were surprised at what happened and made it seem like it is very rare for these sorts of delivery problems to happen. They contract out delivery to a third party and cannot always control issues with delivery. read more

We haven't received our spa yet, but I have to give Robert props for the low-pressure sales approach. We had the choice narrowed down to two brands, and had just been to the other place. The first salesman was the stereotypical fast talker, great price if we bought right then, implied that his tubs didn't need chemicals, but the pressure made me nervous and we left to check out Lifestyle Outdoor. Robert was amazingly calm, answered our questions, quoted us a price without any pressure. I told him that I couldn't make a decision in the store, and he was fine with that, we kept talking for a while, and I just realized that even if we left, we'd be back, so we bought it right then. We actually paid more money for the Jacuzzi, and we're waiting longer as well (until May rather than March at the other place) but the product fits us better and the shopping experience was so much more enjoyable. He answered our questions and then he respected us enough to let us figure out what we wanted to buy, and when we wanted to buy it, on our own. read more

I'm not up and running yet but it's due in no fault at all to this wonderful place. But I got a great hot tub I'm sure... Jim is my guy, and he did an amazingly clear job of showing me what was the deal with the modern hot tub world. He really simplified it. After looking online I was just even more confused. It might be because I've been getting dumber lately. But also could be cause it sucks to buy hot tubs, and people suck. Like most people, I work my godamn ass off, and before I die I want to experience soaking misery away after a soul crushing day of staring at a screen and pecking at a keyboard like a pigeon. But coming from north eastern blue collar roots I've never felt like the luxury of such a thing was attainable or like I deserved it . I didn't think the universe would allow such a thing for me to happen. So far it turns out I'm right, because my shitty 100 amp box is about to blow, and i was too stupid when I bought my house to make any sense of it. I just said "I'll take it" like a goon. Now I'm waiting on the LADWP to bless me with some sort of totalitarian approval letter. Anyway, I went in and Jim made sense of hot tubs to me. And I made an informed decision in less than an hour. And there wasn't really bullshit. He showed me the cheapest tub and said that it's actually a great deal. I went with a slightly better one (which is probably why the universe is fucking with me) and although it's just a frigid lagoon of sadness at the moment, I'm anticipating escaping hot tub purgatory in the near future, and entering some other purgatory that still blows but has a hot tub. If you want a hot tub, even if you don't know shit like me, go in and talk to Jim. Just for christs sake make sure your bullshit, third world, ghetto ass, for some reason incredibly expensive, shit house, has electric that can handle a tub. Otherwise you'll be sitting here wanting to die, watching Teen Mom, while a cold-hot tub right out the window, mocks you for being the undeserving, pathetic, spoiled baby man you are. Hopefully this won't happen to you, I'm over a week in so I should survive it. But if it does happen to you, meaning you talked to Jim, bought the tub, got it delivered, filled it, but now for whatever reason it's gonna be a week or more before you can use it, then without question your best option is to kill yourself. read more