I ordered a new pool vacuum that was advertised. it was delivered in a couple days and the price was very fair. Great response time and delivery. I will use them again. read more

Fast service and great prices!! I will return and tell all my homeowner friends about you business. I love to support small family businesses read more

The best price in town or on the internet! Friendly service and very accommodating. I will be back for my swimming pool needs. Thanks again

easy checkout, prompt delivery! items arrived in three days in excellent condition. love the free shipping! i will definitely be returning to best pool shop for my future pool needs. many thanks! ------ larry hicks of long beach, ca read more

Placed an online order and was impressed with how easy it was to complete, from start to finish. I ordered paint for my pool, the cans came perfectly packaged. Seems like they ensured the wrapping as to take into account for any mishaps. Definitly will purchase from the Best Pool Shop again for any of my pool needs, and definitly recommend. read more

Best Pool Shop - Nicely painted - Hot Tub & Pool Near Me - Pasadena, California

online search for pool products found the website and bought everything I needed, GREAT prices and service! Thank you

First time buyer from Best Pool Shop and was impressed with the fast fulfillment of my order and the delivery of the product on the specified date I chose. read more

I called for a question and the customer service was horrible. I didn't even finish my question before I was cut off. I would not recommend this place to anyone. read more

I want to update experience. I received a replacement part after my original was lost in shipping. The item was well packaged and I was concerned that I might receive a knockoff to the OEM part that I was hoping to get, but to my surprise I received exactly what I was expecting the original OEM DE internal filter and have installed it in my pool filter. I couldn't believe happier with the results. I will definitely be returning to Best Pool Shop for any future needed items. Thank you. read more

Had to replace my Hayward pool cleaner. It is in the pool day and night, for a year. At this rate, they have a life of one year or slightly more. This purchase fit my need, perfectly. I only needed the cleaner, no hoses. I was able to buy the cleaner for $80 less, using Best Pool. Delivery was as expected and the cleaner is now doing it's job. Best Pools is my go to Shop for pool supplies! Make it yours, you won't be disappointed. read more

Items arrived quickly and we'll packed. They worked perfectly. I will definately be back for all my pool needs. Thanks!!!!

Needed a random replacement part that I was having so much trouble finding until I visited best pool shops website where there were several options to choose from. Even more impressed with their competitive pricing and fast shipping - highly recommend! read more

This replacement valve was shipped extremely quickly and it's a perfect replacement for the more costly Pentair brand. Excellent value, quick delivery and the selection was good. read more

There products were spot on. Replacement was an ease. I was pleased with the outcome. What was described was perfect replacement parts. Would recommend this to anyone who wants to replace there parts. read more

Best Pool Shop had the pump/motor combo that I needed for over $300 cheaper than their closest competitor. I received my order the next day. I'll be using them for all my pool related purchases for now on! read more

STAY AWAY. I should have read these review before using them Let me begin by saying that I did buy an item from them last week and it arrived ok. However that was the good, here is todays recap.....THE BAD.... I went online and tried to order some valve parts from them, since this ship to address is different from my bill to address, their system would not allow it. They used the excuse of credit card fraud, but they have a workaround that they offer... its supposed to link your Amazon Pay...and ship to one of your Amazon locations. I attempted to use that option. It did not work. I tried 3 times with no success. It would not ( could not? ) confirm the payment. I tried calling the store but the man that I spoke with was extremely rude and said that " they only do walk in business at this location. he then hung up. I called the internet side but they don't take phone calls. If you need anything it is by text only. I tried texting them to help solve it and they immediately became Hostile and began accusing me of trying to commit some sort of fraud. They said" its working for everyone else, just not you". They proceeded to escalate the situation and turn extremely hostile, and state that I am trying to have them commit some sort of FRAUD. They now have said that they are going to somehow leave negative comments on 3 sites for me. They have banned me as a customer (Haha). This is a clear example of why you need a dedicated sales team of Customer service people. I have not seen this level of unprofessional business behavior in decades. I am curious to see if they leave a response to this review... will it be apologetic? or hostile? one thing for SURE... STAY AWAY FROM THIS COMPANY!!!!!!! I should have read the BBB reviews and the numerous ones all over the internet. Buyer BEWARE. read more

Placed an order on-line and ran into some difficulty with their web site and when I was finally able to speak with someone they wouldn't even let me explain the problem, instead were extremely rude as others have said and hung up on me. They then called me back to continue to be rude and finally just cancelled my order which I only discovered by looking at the USPS tracking number and my Amazon Pay account and saw the had reversed the charge. Their prices are good but not worth having to deal with rude people. read more

very happy with the product, My pool company said it's a very Good Bottom pool cleaner. The only issue was it took fifteen days to get it in the Mail, I would suggest they use u.p.s Instead of the mail system. The price was very reasonathe best I saw online. Also I did contact the company about taking so long to get and they were very Quick with their response. And they did keep on top of it. I would definitely order from this company again , but have it shipped by ups. read more

Great service and best price on all pool equipment. No middleman. The best pool sweep I've ever owned incredible low prices.

I item I ordered that was advertised to fit my specific model of Jandy clorinator did fit the threading.

I placed an order for DEX6000DC Genuine Hayward Pro-Grid Filter Manifold & Element Grid Cluster. We were delighted to receive our order the next day! Thank you so much for the quality of the product you supplied and for the speed in which you were able to get it to us! read more

Fast shipping, quality products, exactly what I needed at a great price. Thanks for great service!

website very user friendly. order was received,confirmed and shipped right away. fast accurate service. I was happy to receive notification on deals and received my item quickly. arrived in perfect condition. cost was less than other websites I had viewed. very pleased with Best Pool Shop read more

.Well firstly the order came quick which is important because I didn't want my pool to turn green secondly it was the best price that I could find including the shipping it was also was the exact motor and parts that I needed delivery only took a few days and I was able to track it so I knew when to be home . I used to buy from another online Pool Supply but going forward I'll buy from best I also like the fact that I say family-owned business​ read more

It was exactly what I order and rapidly without any issue. Great to do business with this company

Put an online order and received no help. Told the guy my problem and he hung up on me without saying a word.

I was looking for a FULLY ASSEMBLED part for my Haywood filter & went on line & to local pool stores for 3 months. NOBODY was able to get me this part (Oh yes I tried) , Then found Best Pools & they actually posted a video of exactly what I was looking for. Price was extremely reasonable, part came in PERFECT & I installed it. Best service I ever got !! I'll be back :-) read more

The best place to shop for everything for your pool with the best prices known to man. im pool owner over 40 years. my pool service guy recommended the new pool sweep $200. using my fairly new hoses. This is the least expensive and the best one I have ever owned. No assembly needed. All the items I've order from them are perfect and affordable read more

Unbelievable fast shipping, which was also free, which included outstanding communication on the status of my order. To make matters even better the pricing was very competitive. I needed to replace my aging Hayward Navigator, which has been rebuilt numerous times over the past few years. They had just what I needed, the head unit only, no need for the hoses, etc. Order was placed on a Wednesday and it was at my home on Friday. Very responsive to any questions and great product selection. Definitely a five star business!! read more

Was looking for a new pool booster and found this smaller company who not only gave me the best price but shipped to me immediately! The whole process was seamless and so efficient. I would purchase from this company again. They are my new "go to" future Pool equipment needs. Would recommend them again and again! read more

The pool RX we ordered was shipped quickly and works great. Best price I found online. Very happy with purchase. Thanks Best Pool Shop!

Ordered tubing online for my chlorinator. Its been 2 weeks and still not here same state one county over. Finally responded with ai and said order was cancelled, but they still billed my credit card. Now have to deal with credit card and still dont have tubing. Do not use this company they are incompetent. read more

If I could give them zero stars it would be too much. Ordered a Pentair part because they were the most cost effective but later realized they add a ton of extra costs to the shipping. Also their online portal said FedEx so I thought that's why it was so expensive. Nope they sent me a label for USPS and when I questioned them instead of just explaining they were rude and unprofessional but not shocking considering 8 negative reviews in the last year from BBB. Then they cancelled the label, charged my card and never sent the goods. Complete crooks!!! Stay very far away from this company's cheap price online bait and switch. Then I read other reviews they were selling counterfeit Pentair goods so thankful I didn't buy from them. read more

Best Pool Shop - Hot Tub & Pool Near Me - Pasadena, California

I ordered a Pentair Rebel V2 vacuum head on 1/24/24, received it (the product appeared to be used), installed it, and discovered it was intermittent in its operation and often just stopped. I conferred with Best Pool Shop and they said I didn't have enough vacuum. My pool service had it set to maximum but said they thought it was a defective head. I went back to Best Pool and they said that was impossible because they did not sell defective products. (Do they test each and every one before selling it? No!) I examined the head and discovered the drive gear would not stay engaged with the ring gear on the wheel. I told them I wanted to return it and get my money back. They said go to the manufacturer. I returned the product to them, got receipt, and again requested a refund. No replies back. Their web site appear to be "down for maintenance." They refuse to answer any email I send to them. If I call, they do not answer and put you into an endless phone answering loop. This company has the worst customer service I have ever seen. Beware of dealing with them. Other reviews say they are crooks. I would have to agree. I read a complaint against them from the Better Business Bureau where another person accused them of selling counterfeit/knock-off Pentair products that don't work. I now suspect that this is the case with me since it came in a generic no-label box and there were on printed instructions or manuals or guarantee included. Check out all the serious complaints against them at the Better Business Bureau: They have an F rating. https://www.bbb.org/us/ca/pasadena/profile/pool-equipment/best-pool-shop-inc-1216-1081832/complaints Look at all their bad Google Reviews too. https://www.google.com/maps/place/Best+Pool+Shop/@34.1411954,-118.0731306,16z/data=!3m1!4b1!4m6!3m5!1s0x80c29927934178b1:0x28913ae29841fa25!8m2!3d34.1411954!4d-118.0731306!16s%2Fg%2F11f5k213gr?entry=ttu Be sure to read all the bad Yelp reviews too. https://www.yelp.com/biz/best-pool-shop-pasadena read more

Best Pool Shop - Beware of doing business with this person. - Hot Tub & Pool Near Me - Pasadena, California

When this part went out on my pool pump I could not find a replacement local nor anywhere closer than Pasadena, CA. I was panicked that it wouldn't get here anytime soon. Also, the pricing for this part from other shops were very high so I was worried about pricing before I looked at the price at Best Pool Shop. Best Pool Shop not only had the part in stock, the price was a fraction of what the others were charging. There was no tax and shipping was free! My replacement part came very well packaged. It also was a quality part and was exactly what was advertised. Also, the part was ordered on the 6/7/24 and it was delivered on 6/10/24. I live in AZ so granted not that far but I have had things in my own state take longer, lol. Long story short, Best Pool Shop did everything professionally, affordably priced, and delivered swiftly. I would order from them again with no second thought. read more

The websites advertised 10 inch steel pool brushes at $18.99, in store for $ 16.99. So, I went to the store, it turned out to be unavailable, instead, selling only 18 inches for $39.99. I ended up paying it without realizing it's overpriced, meanwhile I bought a pool water conditioner as recommended by the clerk at $ 39.99 which is also overpriced. After I realized the fact, within 30 minutes I went back and tried to return it, the response was I can't return it according to their policy which is small fine prints on the receipt without me realizing which is probably my fault, on further discussion, I was not going anywhere, so, I ended up paying for the liquid and 20% deduction from the brush, again it's written on small scanner as well. My lesson is not to trust their online advertising and I will not go back to shop in the store anymore which is also advised by the personnel. I guess it's not a very great experience for me shopping there. But, I have to admit that store has majority of the pool supplies you need and staff are knowledgeable about the pool products. read more

Ordered online very quick delivery and instructions on to install. Second time I've used them.

Absolutely terrible customer service. Their prices look ok online, but they absolutely try to avoid talking with customers or helping their online side. The shop won't help either. It takes a very long time to get to a human if you even can. If you want to discussed a product or part number, my wife and I found them to be very rude and they even hung up once. And if you mention a part number and not a part ID, you will get a rude response. I was kind back, but they act they are doing you a favor. Go somewhere else until they learn how to treat people. Take a course guys - "How to Treat Customers in Business 101. Buy elsewhere. read more

BEWARE! Dishonest business practice . Positive reviews must be fraudulent. They send the cheapest, piece of junk as a replacement pump for Pentair. My pool co. was horrified. Their salesman is instantly loud, rude, strident, lecturing -- he obviously rehearsed his tirade with so many other unhappy customers. Don't join this unhappy crowd! The store takes it back if is hasnt been unpacked, and one pays for the shipment and pays a 30% restocking fee. read more

Best place is nothing but phony. They tell you parts are original equipment when they are in fact generic. I would be leery about buying old goods like pumps or filters from them. When you don't know the history behind it. is it used is it open damaged box. And some of the chemicals they have on their shelf have been sitting for years. So I would question the strength of them and also the legitimacy of them because some of the chemicals have been banned by the EPA and they say that's not true. read more