We usually go to the Leslie's in North Hollywood, but we were in Arcadia and stopped in here. Cindy took excellent care of us, patient, informative, very professional. This place is really clean and well organized. read more

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Open 7 days a week with a simple and tasty sandwich shop next door ! Pro tip , look for coupons online for Leslie's

Both of the staff were very nice and accommodating. Let me return my products with proof of purchase and even helped me go through the process of finding the receipt and what product it was! read more

Chatsworth store posts that it opens at 10 am. At 10:15 employee arrived and took over 5 minutes to even open the door. Was rude and unhelpful. Seemed to have no knowledge of what he was doing and did not seem to care. We walked out without any advice or buying anything. Will not return to this store. read more

No one really walks in here unless there's a need for the pool. I started coming here around the New Year of 2018. We let go of our pool guy and the lessons in maintaining a pool started. First thing I needed to do was replace the pump. Made a call to this store and in about 15 minutes, I learned so much about pumps that I was able to make a quick & confident decision. Our old pump ate up energy, was loud and was impossible to adjust the timers without a separate circuit board. Enter Leslie's new pump. Uses much lower energy, quieter and best of all, everything can be controlled by an app on my phone. They were running a promo that included free installation and hauling our old pump away. Everything was set up by the store manager Bryan, a young guy with vast pool knowledge. Luis, who was the installer sent by the store, was punctual and knew his stuff when we came across some wiring issues. Solved it in 5 minutes. The entire experience was impressive and painless. Though in the beginning, there was some confusion about returning calls, it quickly worked itself out. Got a pool? Need stuff? Come here. Besides pumps, they also carry every chemical needed to maintain your pool. Plus, they have floaties and vests for the kids. They also offer a free analysis of your pool water chemical balance. Ask the store for the 411. read more

The woman at the register was very rude to customers. She was very aggressive with a customer and had little knowledge about the items I needed. read more

Walked in on a Sunday just needing a few gallons of liquid chlorine. I believe most stores don't carry it but I needed to check. The store had about 12 people in it, and I immediately got in line. I eyeballed the store while waiting, and didn't see any on the floor. I was second in line. There were only two employees - one was walking around the entire store with a customer, and the other one was behind the register testing water with two customers. The employees NEVER acknowledged the waiting customers, and after about 5-7 minutes I saw a customer behind me leave. I waited a few more minutes and then I finally did the same. If testing water is going to be a 15-20 minute ordeal, it needs to be scheduled. At the least, the employee could've explained how much longer it would take and possibly help those that had quick transactions. I went to the nearest Home Depot, got my liquid chlorine, and I was in and out in half the time it took for me to get NO SERVICE at Leslie's. With big box stores and Amazon you'd think these B&M Leslie's would go out of their way to provide good communication/customer service. Not the case here, and I won't be going back. UPDATE 7/21/21: I was immediately contacted by "customer service" and was told the district manager wanted to talk to me. Fine. I thought it could be a teachable moment, so I called AND sent an email. Zero response, just like when I was waiting in line. Now I know why that store and others have the rep they do - it comes from the top down. read more

The reps that I always see when I go in are super chill, very knowledgeable and helpful, and create a streamline experience.

I go out of my way to go to this Leslie's! The service is above and beyond from ALL the staff. I've been coming here since the pandemic began and through all of the different employees they've gone through I've never had bad service. They must have a great training program because I've been to a few other Leslie's and none compare to this one. read more

Bought and installed over $4,000 pool heater, filter, and pump. They installed wrong pump. They asked me more money cuz they installed more expensive model. I told them no. They came and changed it but did unacceptable job. They left all the pipe that was built for bigger pump. They just switched out to smaller pump, making it dangling in the air cuz they were too lazy to cut the pipe. WHAT??? For the purchase, I got store credit. So I decided to buy a fan from their website. It was listed $217, marked down to $179. Which by the way is only $150 on Amazon. Ordered it on 7/10, deliver by 7/15-18. Today, 7/23 I checked the status and it said "processing" so I called. They said they are out of stock and they would send it early to mid September. Until I reached out I heard nothing from them about it shipment delay. WHAT!!! They apologized for not having it indicated as "out of stock". One would think they would've done something about it once they found out the error. Nope. I checked their website. Website said "order today, to your door by 7/30. Enuff said. Never doing business with them again. read more

Super knowledgeable staff. Saved me a lot of trouble by helping troubleshoot my draining issue. Picked up a good deal on a vacuum too.

Employees were both very short with their answers. I came in looking for a part for my above ground pool, and every question I asked seemed to just bother them. I felt like they could have helped me a little more, even if they did not have what I was looking for. Instead of just, "no we dont have it" maybe they could have pointed me in a different direction that could help with what I needed. Anyway that was my experience. read more

Came in today to buy multiple items for my pool including brushes, nets and a thermometer. When I stopped by, the employee was talking with two gentlemen about what Arcadia used to be like. I Was there more than 5 minutes before the employee acknowledged me, and that was only because I was right near the cash register. At no point, did he ask if I needed assistance, and frankly with service like that, I opted to take my business elsewhere. Left without purchasing anything. As I exited the business, I saw a notification of overcharge posted which was further incentive to shop somewhere else. read more

Absolutely the worst service I have ever encountered. Appointments were missed, response was that the parts ordered were the wrong parts. Several diagnosis and attempts to repair. This process has taken several months and my repairs are still not completed. Customer service isn't any help. They take for ever to answer your call. Dispatch doesn't update you on the status of your repair. Again very unprofessional. I am very unhappy with the process. read more

I'm so glad I met the Brian today. He helped me understand how our pool works, helped me purchase only what I needed. Thank you so much, Brian! read more

Brian and Anthony offer excellent customer service. They halo me keep my pool looking great all year long.

Honestly, i likes the stuff inside, but the worker was very bad, he was stereotyping us as asians and judging us for what we needed, i honestly don't know how they got hired, very disappointed. read more

Bryan is the person makes this place my go-to for pool information. The store may not always have the best product or prices, but he will unfailingly give me the information I need to make an informed decision. I will go as far as making purchases here, even though might be a better price elsewhere. It's important to support the brick and mortar stores so that guys like Bryan will be there when we need them! read more

Got the BEST service with Brian and Anthony will be a returning costumer before making my way to Leslie's I went to another pool suppy and got the worst customer service ever read more

A huge thank you to Anthony who helped us today at Leslie's in Arcadia. Anthony was patient and thorough in answering all of our many questions, and he explained everything in an efficient and professional manner. Highly recommend! read more

Professional help...Economical consultation...Friendly vibe...Always in Leslie's Arcadia...Thank You Bryan and Anthony.

I have to say coming to Leslie's Arcadia store was the best experience EVER!! Talked and met Brian the store manager is a cool cat! He brings a personality to the store like no other! Every customer that walked in called out his name. In my book, that's says a lot! Brian is real and an honest down to earth kind of guy...explain your situation and he'll go the extra mile for you. He won't up sell you on things you don't need. Arcadia is the store to go to..."Correction"... Brian is the guy to go to! Nuff Said.... read more

Anthony was great! He was so helpful and even wrote down step by step cleaning instructions for us to follow at home. He is very knowledgeable and helpful! read more

I love this place! I've been coming here for years & always makes me feel welcome. All the staffs are friendly & always helpful. Doesn't matter if I came in to buy a small item...or made a big purchase , I always get the same great service. They'll never try to sell you anything you don't need. Just straight & honest. Make sure to look for Bryan, he's awesome! read more

If your looking for fix your pool. Ask for BRIAN! He helped me fixed my leak, motor and everything I needed. 5 stars for Brian!

So I'm a pool man and I've been in the industry for 22 years and I've gone to alot of Leslie's pool supply shops and some I would say weren't too knowledgeable but these guys at this location are awesome and give good advice if your going to maintain your own pool I would only trust these guys seriously read more

Had problem Finding filter part. Kavon and Robert who was delivering parts from Sylmar helped me extensively, even at closing time. They called another store to validate the part but no way to confirm visually so they actually face timed to see the part. I went to the other store the following day and via great service there as well, got the part to complete my repairs. Sitting in the pool writing this review on my iPhone right now. Lol If corporate is really reading reviews, take note that your company would stand not to lose business if you just established web cams to facilitate employees confirming parts for customers to avoid them going online to order. Customers often bring in parts and without visual confirmation of inventory at other stores, will likely just call online stores to get visual confirmation and deal with the delay of shipping. Apparently my neighbors have shared their frustration and resorted to going online. Kavon and Robert are very cool and apparently very much enjoy their jobs and helping people. Hope this review helps others . read more

If I really want some good suggestions and help, I have to call the Arcadia location, instead of the location closest to me in Pasadena. Brian and Anthony are very knowledgeable. I wish they were closer to drive to but unfortunately not. However, just wanted to acknowledge both gentlemen for all their help over the years, via telephone. I'm a single mom and I'm my own "Pool Guy", because I have to save money. A lot of times, I have basic chlorine and filter cleaning questions that pop up for me and I need have accurate information. I don't like going to the Pasadena location and I've given up calling for info. read more

While you can get some good advice at Leslie's, be prepared to shell out some $$$$ when you need parts. Leslie's in general needs to get with the times. An item that they were selling for $20.00 + is selling online for under $7.00 same part number same name brand new! read more

We are new pool owners and knew pretty much NOTHING about pools. We came in to Leslie and Bryan is the best ! He makes it so easy for us. He doesn't overwhelms us and writes everything down. He just super down to earth and very knowledgeable. read more

Great swimming pool supply store. Great Sales Team! Friendly and very knowledgeable!!

Let me tell you about Brian mainly but also his boss, My pool is 8 years old and I've had just about everything replaced on it with the great help from their service crew. but here is the latest i had replaced my old pump with a new variable speed one and it comes with a 3 year guaranty and two months after it expired the pump being a hayward pump gave out so went to Brian he checked it was expired and said i need a new one well that did not go well and I've been a customer for those 8 years and i could not afford at that time a new pump so he said let me see what i can do maybe lone me a used one until i could get one. So he talked to his boss and told him my story and his boss said what would you do and he said wi should take care of him his a great customer so they honored or bit the bullet and gave me the pump i just had to pay for the installation so i did and now my kids are enjoying the pool again thanks to people like Brian and his Boss. I can't thank you enough for what you have done for me all this years they are truly the best. read more

Anthony and Brian! I drive from Ontario to Arcadia just because of the great Service! My dad only doesn't speak that much English and they are always so nice to him and sooooo helpful! We love Leslie's in Arcadia! These guys deserve a raise! read more

Excellent customer service! I don't even have a "real" pool but I am treated just as well as anyone who walks in. Free water analysis, no overselling, and my above ground 2500 gallon pool is beautifully swimmable. I'm glad they're in my neighborhood. read more

I have been going to this Leslie's Pools store for over a year and will not go anywhere else. Brian is one of the most knowledgeable, passionate, and honest people you will ever meet. Through pictures, texts, and constant dialogue he helped me fix my pool. The good thing is that the entire store doesn't fall on his shoulders because he has done an amazing job training Anthony and now Brendan. They listen, offer suggestions, and truly want to help. If you have a problem with your pool, just ask for their help. If they don't solve the issue the first time, they have a plan B, C, D, etc.. When Anthony or Brendan aren't sure about something, they'll call Brian on his cell to find out the best suggestion/answer. I really appreciate that they don't fake it or B.S. me. It also shows they are more interested in finding you the right answer, learning more, and representing the company well. Brian and Anthony have consistently given me exceptional client service. Because Brendan recently joined and has been attentive when they are not there, it shows me that this Leslie's Pools branch has the right culture. If you are thinking about buying products online, reconsider by going to this Leslie's Pools. When components break and need servicing, it can be a big hassle to get them fixed or have them replaced. Shopping here is like going to a Nordstrom's - they take care of you. The don't just get the job done, it is how they get it done. Great attitude with integrity. Thank you Brian, Anthony, and Brendan. read more

Visited Leslie Pool Supplies on Huntington Dr and Bryan was the best. He spent time explaining everything and made suggestions on how we could improve on our pool maintenance. He draw out a step by step program on everything. This is how all businesses should perform customer service. Even though another Leslie's is closer to my residence, I will make the longer trip to be served by Bryan. read more

I really love going to Leslie's in Arcadia they have a great customer service. I recommend going there...

Bryan and Anthony are the greatest! They are knowledgeable, friendly and the tops in customer service! They helped me work through some issues with my pool and a new filter install! They call me by name when I come in and are patient with all my questions! Thank you guys for being awesome! read more

Do not return calls. Sent someone out to review the pool after several calls and my going by the store and check for location for a rail, stated someone would call. Have not heard a thing. read more

We've had a swimming pool for many years and every time we have a problem or question all we have to do is call or go in and Brian and Anthony are more than helpful. If a recommendation to solve a problem doesn't work, they always have a few back-up plans. They've even had us bring in a picture of what the problem was to better help us. We trust their advice and would never shop anywhere else for swimming pool needs. read more