I went in to this Monrovia store early as the first customer, and Joey immediately welcomed me with a very friendly greeting. I told him I was looking for paint to cover graffiti on stucco and showed him a piece of color sample from the wall. He used the computer to color match. However, after applying computer matched paint color and blow-drying the paint, he rejected 2 batches, because he felt neither was close enough to the sample I brought in. During the process, professional customers started streaming in and he didn't not put down my order. Instead, he asked his associate to help other customers while continue working on color matching my order. He knew I was only going to order a single gallon of the most budget friendly line of paint before I informed him, but he made me feel that I am valued as much as those professional customers who ordered buckets and buckets. I painted the wall right after returning and the color is an excellent match. Joey not only understood exactly what I was looking for, but also provided one of the best customer service I've ever experienced. From now on I will only go this Sherwin Williams store for all my painting projects, and I'd recommend all my friends to this store and ask to speak to Joey. read more

This is our number one paint shop when considering getting the paint. Not only they have excellent selections and their service and paint knowledge are unbelievable. Special recognition to Gabriel, thank you!!! read more

Great knowledgeable Service every time! And pricing is always competitive and they are willing to assist you with all your needs and questions. read more

Wanted to share a great experience I had with the Monrovia store today. I had a question regarding a paint color, Gabriel took my call, he needed to check something in order to answer my question and he was with a customer. Within 30 minutes he called me back with the information that I had requested. Outstanding customer service and friendly too, thank you Gabriel! read more

I love this location so much. I went to the Pasedena location and it was very old compared to this one. Everything I needed was in stock and the person who helped me Diego was absolutely fantastic. He was so wonderful to work with highly recommend this location versus any other in the Saint Gabriel Valley. read more

I don't usually write reviews but Gabriel, the employee at this store has exceptional customer service. He helped us get the perfect paint color for our house. He was so helpful during the entire process, offering advice on paint colors and suggestions on certain products. Overall it was a very good experience picking paint at this store. read more

We were completely taken care of with expert advice and helpful customer service. I'm pretty sure his name was James. He was able to make buying paint and trim paint as well as paint for a bathroom easy. We went with Emerald level and the paint looks amazing. Painters finishing up tomorrow and it already just makes me happy we made the decision to choose Sherman William again for our paint needs . read more

Great selection of paint brands & colors to choose from! I was considering ordering interior paint online but im so glad that I went into Sherwin-Williams to get the swatches, i would havd definitely chosen too dark of a color without the swatches lol read more

During a 40% off sale I purchased several containers of paint, including a quart of paint for a door I was looking to paint in a few weeks. At the recommendation of the salesman, I purchased the paint without the tint and came back to tint it a few weeks later. Apparently the color I chose did not suit the type of paint that was purchased even though the salesmen knew what tint I chose. When I came back to tint the paint, I was told they didn't have the type of paint I needed. Ultimately I had to pay extra money and didn't get the color I wanted. Very unhappy with the service. Won't be choosing this paint again. Update: Okay. I went back to this store because my contractor needed more paint last minute to finish a project. The salesman was very helpful. I went back again because my contractor now needed paint for the trim and another salesperson was also very helpful. I'm willing to say maybe my experience previously was an outlier. read more

I would like to compliment store manager Joey Centeno for his exceptional patience and helpfulness. He goes above and beyond to assist customers, ensuring a positive experience. read more

I had a great experience at this Sherwin-Williams location. Joseph helped me figure out exactly which exterior paint I needed and very patiently answered my many questions. I highly recommend the Monrovia store! read more

I always receive great Five Star customer care from Alex and his great professional staff! My smaller painting business can't compete with the big volume painting contractors, yet Alex and his staff treat me and all their customers like Celebrities, how very nice and awesome is that? Sherwin Williams paint is top of the line in quality. Great store! They are color matching Paint Gods! read more

I worked with Tim at this location and he was incredibly helpful. He made me aware of the proper uses of stain I had planned on using for an exterior project and informed me that what I had chosen was actually for interior. He color matched an appropriate exterior stain to the color I had chosen previously. Gave me suggestions and saved me from really screwing up my project. I really appreciate his advice and knowledge of not only his products at Sherwin Williams but also competitors products and their uses. read more

Sherwin-Williams Paint Store - Color matched stain came out perfect. - Paint Stores Near Me - Monrovia, California

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Came to take advantage of their 40% off sale this weekend. But this review is mainly for Ricky! I came in on Friday night around 6:30PM thinking that we would be able to choose paint and get in and out of the store within 30 minutes since they close at 7. There was another customer in the store as well and Ricky was doing his best helping them and then helping us at the same time and I noticed time was cutting close to 7. We ended up finishing everything and checking out at 7:10PM. Ricky was very accommodating and extremely patient with us as well as the other customer and I appreciate that so so much. We didn't feel rushed at all. It was a pleasant experience. Thank you Ricky! read more

The first time I walked into this Sherwin Williams location I was greeted by Tim, he was super helpful, knew his stuff inside and out, and guided me through the various paint options. I visited this location multiple times to finilize my paint selections and he was just as helpful everytime. A paint store is the last place I would expect to experience great customer service, however, Tim will go above and beyond to be helpful. read more

A 5+ stars service. Our painter recommended 2 paint brands. So our first stop was Sherwin-Williams in Monrovia. We were greeted by Tim at the color chip display. He was extremely helpful to assist my wife narrowing her color choice. It took us 5 visits and 17 samples before my wife and I agree on the color. The staff were very patience each time. Thank you Tim, Sky and Alex. With your great service and even carry the paint out to our car, we did not feel the need to go to the second paint store. read more

Sherwin-Williams Paint Store - Convenience access location on the corner of Huntington Drive and Mayflower Ave. - Paint Stores Near Me - Monrovia, California

My fiancé and I went to the Monrovia location to buy a serious number of paint! We were helped by Ricky, he was super helpful, patient and even helped us with carrying all the gallons. We could not be more grateful that we chose the Monrovia location and was even more grateful when Ricky was available! Thank you so much Ricky!! read more

Can't thank Tim the store manager enough. He was so kind and knowledgeable. I didn't know much about paint or sheens and he was a great resource to have. I came in Christmas Eve looking for some swatches but didn't expect to be back so soon since my painters wanted to work right away the day after Christmas. He tried his best with any ongoing deals they have and I felt at ease knowing I got the best prices. He even helped me order ahead of time for the Super Paint Low Lustre (ran out at their store) at the Pasadena store so I wouldn't have to wait. Thank you Tim! read more

Went into Sherwin-Williams today and Alex was working very rude and very unhelpful I'm going to take my business to another store but just thought you should know Alex is very rude and unprofessional he needs to be re-trained for better customer service This is a Sherwin-Williams store on Huntington city of Monrovia.He has many complaints but continues his bad behaviors.Hope they re train this guy because that's his job to help customers not get mad when they ask for help. read more

These guys stand out like no other place I've been to, and I paint a lot. I like that there is no high traffic like some XL Home improvement centers. They always have their masks on and they can even work with you on cost vs quality. Don't hesitate to ask about all your painting questions. Even I learned a few things! read more

Came in 30 minutes before they closed and Ricky was more than happy to help us. He was able to help us and another customer simultaneously! I greatly appreciate his help and kindness. He answered any questions I had despite being so busy. 5/5 service! He deserves a raise! read more

Sherwin-Williams Paint Store - Great selection of paints! - Paint Stores Near Me - Monrovia, California

When I've gone in the past, the store gave fairly good customer service. However, this week, the store manager Alex was really rude. I went into the store to ask some questions, hoping to receive help on an issue; I also made a follow-up phone call thereafter. And both times, Alex gave inaccurate information and had a really bad attitude. Basically, you can tell that he didn't want to do his job. This is highly problematic for a small town like Monrovia where many vendors give good service. read more

I had been going nuts for months trying to figure out the right color for my house. I finally was zeroing in on my colors but still very unsure. The pressure was on because the painter was ready to paint. I walked in not knowing what was gonna happen, and Brittney happened! She walked up with a cheerful smile and made what I thought was going to be pretty tough decision into a simple solution. She helped me make some decisions that I am very happy with. Jesse was helpful as well with confidence in the type of paint I needed. Wow, what a great professional experience. Thank you both! read more

I was shopping for some special clear coat permashield products. The store was clean and well organized with a very nice scent. The store also had a Keurig Coffee maker which was a nice touch. The young gentlemen Tim was extremely knowledgeable, helpful, and had great customer service skills. Thanks Tim for all your great attitude and assistance. read more

(Review based on 4.5 stars) Came here today for the grand opening (even though this store has been open for about 1 or 2 weeks now) to pick up some freebies (free paint brush and bucket) for my newly found hobby of DIY projects. Parking here is limited, but it is doubtful that this parking lot would ever really get that full. The store itself is a little on the small side, smaller than other Sherwin William stores I've gone to before. But despite it's size, there is still a lot of paint selection for you to choose from for whatever your project needs are. There are also painting tools and even painter's clothes that is sold here. Service was pretty good, when I finally got helped.... a girl at the cashier was on a walkie talkie and ignored me for a good 10 minutes. Then a guy came out of the storage area and helped me. That transaction was quick and painless. Prices here are generally reasonably priced, although some of the paint supplies could probably be purchased cheaper at maybe Wal- Mart (which is in the city next door). But if I am looking for a specific color or brand then I'd probably come to a paint store than a department store or hardware store that sells paint. I'd consider coming back if I can't find a specific color or brand or other paint supplies at my local hardware store or at Home Depot. read more

Went in the store, hoping to purchase paint, but because of the man working the counter, by the name of Alex, we decided to look elsewhere. He was not very approachable and seemed upset when we asked questions, so we left. As customers, you shouldn't feel like asking questions is a bother to an employee, but to him, our questions seemed to bother him and his response to our questions were a flat NO. No explanations, reasoning, or recommendations. And to boot, we were the ONLY CUSTOMERS!! UNACCEPTABLE. read more

I can't say enough about the professional guidance for do it yourself folks like me, and the quality of the products offered here is exceptional. I'll never buy paint anywhere else again.... Well worth the price, which is very nearly equal to the big chain warehouses anyway read more

The manager Jesse and assistant manager Alex are great. It's a great feeling to be helped and actually leave a place of business and want to go back, because they want to help. Thank you for all you do!!! read more

Matched My paint perfectly i came to the right Place

Spent the morning back and forth with an employee who gave us the wrong or at least misinformation about the paint we needed. You were out of what we wanted, so we compromised with the employee only to be told you were all out of that product too. Then the employee would make another suggestion, we would discuss, agree, then you would be all out of that product. I understand being out of stock, but what I don't get are the suggestions from the employee and then not having the product in stock. Then trying to sell us a sheen totally different. Sorry I wanted Matte not Low Luster or eggshell. Totally different paint! We spent so much time the day before testing paints to come back and our order can't be fulfilled. Frustrating that you sold us samples that you couldn't fulfill the order on and the employee didn't mention anything about stock at that point. We needed to get back to our day jobs this morning, my pregnancy isn't on hold for any project and we need to find a replacement paint of 10 gallons elsewhere and start the samples over AGAIN. Not sure if the employees just don't care or under-experienced. Either way, I want my money back for samples. Even better, I want my Sunday back. How hard is it to give your customers a heads up about stock, especially when they say they are coming back after samples are tested? We appreciate he was trying to help us leave with paint, but it was not the paint we tested nor the paint we wanted. Seems backwards to put the burden of compromise of a $500 purchase on a customer cuz you don't have the paint in stock. Don't make sales suggestions if you cannot fulfill the order! BTW, we appreciated the 40% off sale, that was why we even went out of our way from our current paint supplier and sacrificed another day off to try your product samples. But now, all this time wasted, the sale is over today. We were told to find another store if we wanted to get the discount. Rude. Why couldn't you just honor the discount later when the right paint was in stock? You are at fault for not having the stock and were willing to sell me the samples. You could of saved the sale but the employee refused us and had no idea when he was getting the paint in stock. No one has time for this. read more