Everything you need! This store feels like a mom and pop store in a small town. Service is…read moreexcellent, and the selection is better than what you might find in larger Ace stores. Plus they sell pies! I went to this store spcifically because they have a selection of wall-mount kitchen faucets, which are hard to find. Even though it's a little farther than my closest Ace store, I choose to drive to this one.

I visited this location 11/05/25 at 12:40 p.m for a brown patio chair and was met by an associate…read morewho immediately told me there was none. Then when I questioned further, she told me that she only had white, while still standing in the same place not even checking the back house inventory. I even showed her a picture and she repeated "only in white". I asked her if I could order it online and she told me to go on the app. To no know is one thing, but to be lazy and not even check for items is another. While I was getting ready to leave with no help a wonderful associate by the name of Destiny asked to see my picture. After I showed her she immediately went to go check the back and guess what she found? The brown patio chair I was looking for. She rang me with a smile on her face and asked if I needed anything else while the first associate ignored our whole interaction. The difference between the first associate and Destiny is what keeps businesses afloat or lets them sink with terrible customer service. Destiny made my experience a breeze, while the other ladies laziness and rude attitude almost made me not want to come back.

That store you walk into where the people working there are so ridiculously friendly and…read moreaccommodating, you feel like an idiot NOT buying something, ha. We stopped in because, man, do we LOVE a good hardware store - and THIS is a GOOD hardware store. It's got the menagerie of countless shelves of nuts, bolts, wires, tools, paints, connectors, pipes, fittings, gadgets, bulbs, garden tools, holiday surprise stuff...I mean, Arnold's is exactly WHY we love a good old fashioned hardware store...it's like a slice of Americana. Old-timey and friendly in just the right ways with a super knowledgeable staff, just waiting to chat with you and answer a question. Wifey and I highly recommend this place. If you're a local, consider yourself lucky. If you're not, maybe consider a move to Sierra Madre just so you can have these guys nearby.

Such a blast from the past to shop at this old school hardware store! Everything a homeowner needs…read morecan be found at this store and then some. The staff are so friendly and had no problem using my coupon for 20 percent off coupon. I will be back for the value to the community that it serves.

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

The old Osh hardware location is now Ace hardware. If you are looking for screws, washers, E clips,…read moreor any of those type of hardware you will most likely find it here. I went to Home Depot and they had a limited amount of these items so I made a pit stop at Ace and I found what I was looking for. There are a many employees here so just ask for their assistance.

I really like this store. Sales people are very polite and ready to help you. Unfortunately they…read moredon't carry all the building materials one needs. Keep up the excellent work and friendly vibe people. You really make shopping a positive experience. Thank you again to all employees at Ace in my town.

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.

Came here for a derby car making class and everyone was so nice, especially the owner!…read more Even just waiting around, I was able to gain a lot of information from the customers and the shop owner. They have wood workshops on the weekend but the only thing I'd note is that to try/operate most machinery you must be 18+ and waivers are required.

My husband has always been into woodworking and we've taken classes here together and it's just…read morebeen amazing. Affordable classes and instructors are great. In fact if you have any project at all, the employees can provide assistance. We were making our dining table out of a live edge slab and they didn't have what we needed just provided us with other store suggestions. But back to the classes, if you've never worked on a lathe machine before, no need to be intimidated they'll show you the ropes. It's our Christmas tradition every year to make little wood ornaments. Super sentimental.

Andy was efficient, friendly & professional. We had a door that wasn't opening smoothly and had a…read morelock that was sticking. He repaired it without having to replace any hardware, and replaced and re-keyed another door lock that had rusted out. Everything was done to our complete satisfaction. He was clear about his services and costs, and the price for our work was fair and reasonable. I plan to recommend his company to neighbors and friends.

Andy was very professional. Arrived on time and replaced a threshold for my double front door…read moreentry, following a recent remodel. It looks great and has transformed the look of the front door. I will recommnd him.

Great service and have items you need to get the job done. Not as big as Home Depot of course but…read morefor a quick in and out trip for a job this is your place. The staff is very nice and was helpful.

Everything the workers are so nice especially jose they have everything you need for every job you…read morehave too do

Knowledgeable staff, parking in the rear, good to outstanding variety of items and a neighborhood…read moreinstitution!

Service is always courteous and effective. They make useful recommendations. It's always my first…read morestop for hardware, garden and, oh yes, they have ice cream for hot days!

Craftsman ratchet bought at ACE froze. Website says take any defective wrenches to swap. Walked in…read more& counter attendant asked what I needed rather dry. I explained & he said "we don't sell Craftsman, go to Home Depot!" . Never mind that I bought the set at ACE, perhaps something changed or this particular store doesn't have or doesn't like to honor warranties, or the attendants just don't appreciate their jobs or customers. I called Lowe's Covina & Edgar in Tools said "craftsman are guaranteed for life, bring it in & we'll swap it...but please give me the size & I'll make sure we have it in stock". 25 minutes later I walked out of Lowe's with a brand new replacement wrench. We're told to buy local and that ACE has better service than "big box stores". Unfortunately that is not true. I wish Max's Hardware only the best, but I will NEVER return to this store and will cancel my ACE discount/rewards card membership.

Leaving my review based solely on the horrid customer service. My family ordered a custom piece of…read moreglass, which ended up being four inches too short. I knew it was nonrefundable, but I politely called on behalf of my family to figure out where the miscommunication happened. The girls who picked up the phone were very nice and understanding. This review is not about them. They asked me to call back the next day to speak to the owner. Like I said, I was very polite, I wasn't mad, I just wanted to understand what happened. I figured it was possible that the mistake was on the shop's end and thought they would make amends for it if that was the case. I was not expecting a free new piece of glass or a refund. I just wanted to know what happened. After explaining the situation, the first words out of the owner's mouth were, "Listen carefully because I'm only going to say this one time..." He proceeded to scold me and insult my family for, according to him, providing him the wrong measurements. Then he repeated over and over that the order was nonrefundable. I said, I understand that. I just want to know what measurements were jotted down and whether there is a discrepancy between that and the actual numbers. He lost his mind. I knew it was a lost cause, so I just hung up. My family was considering reordering for the correct size, but his approach was absolutely horrible. Given the rest of the reviews, it seems like this is a common occurrence. To hell with this company.