My husband has always been into woodworking and we've taken classes here together and it's just been amazing. Affordable classes and instructors are great. In fact if you have any project at all, the employees can provide assistance. We were making our dining table out of a live edge slab and they didn't have what we needed just provided us with other store suggestions. But back to the classes, if you've never worked on a lathe machine before, no need to be intimidated they'll show you the ropes. It's our Christmas tradition every year to make little wood ornaments. Super sentimental. read more

Came here for a derby car making class and everyone was so nice, especially the owner! Even just waiting around, I was able to gain a lot of information from the customers and the shop owner. They have wood workshops on the weekend but the only thing I'd note is that to try/operate most machinery you must be 18+ and waivers are required. read more

Rockler Woodworking & Hardware - Hardware Stores Near Me - Pasadena, California

Staff is knowledgeable. If the person you're speaking with doesn't have an answer, they'll reach out to a colleague who does. Don't be embarrassed if you're a beginning wood worker--no one will talk down to you. After all...everyone has to start somewhere, right!? Great tools, accessories, jigs and supplies. A local go-to. read more

Great store, knowledgeable and helpful staff. If they don't have it they'll usually know where to find it.

3 hours ago I ordered a flexcut chisel set and draw knife on Monday, April 20th. The chisels were on sale, and they also offered an additional $25 off. I checked the order status everyday as I was excited to recieve my new tools! My order sat in limbo until Friday the 25th, when it was cancled! When I called to find out why, I was put on hold for 15 minutes and then disconnected! I called back and spoke to someone who claimed my payment sent up a red flag. But I can reorder the items now if I want. Very convenient when the $25 off coupon AND the sale price of the chisels expired on the 24th! I will never order anything from this scam company again! read more

I love this location, their staff is always so friendly and eager to help. Got some festool stuff and my incra router lift here. So sad to hear that it's closing. This is the closest location to me and now it's either order online and wait 5 days to get something or drive at least an hour to Ontario or Torrance. This sucks. read more

I ordered from Rockler OnLine due to store being out of stock! When it arrived they had shipped items in the original packaging via UPS and two of the boxes were completely towrn open. One box all of the hardware was missing. I called Rockler on line and they said they would ship me all of the hardware at no charge! Was checking the UPS APP AND one week later it was on the truck in my area when Rockler recalled the package! I called and they said I don't know why maybe because they left of avenue in my address. They said they will reship to me again at no charge and would send me a conformation email. Well no email so I called again this morning and they said it shipped and sorry! Very poor customer service! I'm not sure if I want to order from Rockler again! read more

Rockler Woodworking & Hardware - Box not shipped correctly by Rockler.com - Hardware Stores Near Me - Pasadena, California

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Susie was the instructor for a Christmas ornament class my Wife took and she was awesome! Thank you Susie for the patience and great instruction. We appreciate you! read more

I'm a beginner with wood projects. I come to Rockler for tools and have always found the staff kind, helpful, eager to answer questions. It's an enjoyable visit, with many hidden treasures, plus terrific quality products. read more

Outstanding place. Great employees. I came in looking for help replacing hinges on a cabinet . Knew exactly what I needed explained how to replace hinges. Great place. read more

Actual experts worked in this hardware store! I went to three diff Home Depots and this was the only store that sold non-toxic wood stains. Not only that, Rockler associates were able to make real recommendations about how to use what products where. I spoke with Aileen at Rockler who was knowledgeable and helpful about woodworking. She answered all my questions and even wrote down notes for me to take home. I'm not necessarily looking for that in a hardware store, per se, but bonus points for going above and beyond. read more

Came in today and had such a wonderful experience. Don helped me find a few things I needed as well as other things I didn't even think of for a project I have coming up. Truly a wonderful experience here today with Don, Mark, and Jarred. Great atmosphere and even better employees! read more

Anything and everything for woodworking. The very best part is that the people working there actually know what they are talking about. Prices are reasonable and only slightly higher than the big box store, but the quality of the tools are far superior. The also carry a small selection of very high quality and exotic woods. The even run courses on various aspects of woodworking, like tool sharpening. read more

This store has been a great resource to me and others in the remodeling field. Employees are always super helpful. I was saddened to hear the location is closing. The next closest one is not close at all. Please consider opening in another area city. There really is no other source for what you sell in the area. read more

Came here today, the staff was great and extremely helpful but I could barely stand to be in the store because their air conditioning was out. I considered leaving because I was dripping sweat so I asked if if was going to be fixed by tomorrow and they had no clue. Its June in Los Angeles, having a store without ac is just unacceptable. I ended up leaving after spending $25 in gas to get there. Call In advance to see if they have it fixed before driving out. read more

We were in the Market for a CNC or Laser cutter and really didn't know which to get. A quick chat with a Daniel Norton and we were sold on Shapertools Origin. He went out of his way and answered some questions even at night when I knew he wasn't working. I headed to the store he works for which turned out to be Rockler. I met with such a great knowledgeable group that really helped us complete the sale. I know what I wanted to do but didn't know the right tools I needed. We left with our Shapertool and some other really cool tools that I'm excited to learn on and some of the most beautiful wood I've ever seen. Hands down one of the best experiences I've had while in Los Angeles and some of the best customer service I've had in a real long time. Thank you Rockler in Pasedena and Thank you Daniel where ever you are. read more

Rockler Woodworking & Hardware - ShaperTool Origin - Hardware Stores Near Me - Pasadena, California

Great place for all your woodworking needs. I went in today looking for something A fellow named Don. Who was very friendly and very helpful found what I needed He found online what I needed and also got me free shipping which helped tremendously. You can't go wrong shopping here. read more

Great customer service! I shop the Pasadena and Torrance stores and the staff has all the answers for your woodworking projects. Also I have taken classes at both and the instructors are patient and are ready to help you if needed! read more

Great experience! They were attentive and helped my 10 year old with using some tools. It was a great experience for him and they were friendly. Local small business. read more

With the closing a few years ago of Arroyo Hardwoods, Rockler is THE ONLY place in the San Gabriel Valley at which you can purchase a wide range of hardwoods used in woodworking. The nearest other hardwood good hardwood source is near Santa Monica. Ganahl Lumber has some of the standards, such as oak, walnut and maple, but not the more exotic wood species that woodworkers crave. Rockler also stocks a huge array of woodworking tools and supplies, stains and finishes, fasteners, and about everything else a woodworker might need. The staff are all knowledge woodworkers themselves. Unlike the big box lumber yards, staffers are readily available to assist customers in finding the item being needed, working out unresolved questions about a project, etc. Their in-store hardwood selection is large, but not infinite. You can order items online that are not stocked in the store, and have them delivered to the store so that you don't have to pay shipping charges. They also will cut segments off a long piece of stock, so you don't have to buy wood that you don't need. Just don't expect them to cut for exact size for your project, or rip boards. It's great to have this resource so close at hand. Thanks for coming to Pasadena, Rockler! read more

You name it they got it, always eager to help great place for the weekend woodworker to the professional.

I've always thought about various woodworking projects I could do. Inevitably, they take a lot of time, space, money and expensive equipment I don't have. In any case, I wander through here to look at all the toys and imagine all the cool stuff I could build. Every time I've had a question, the folks here are super knowledgeable and helpful. In addition to tools, they have a neat selection of specialty wood as well and all sorts of hardware. I'm seriously thinking about signing up for their classes. read more

Wow...so glad I found this store! They have anything and everything a new hobbyist like me could possibly want related to woodworking! They also offer classes on how to do certain projects and use special techniques, as well as learning all the proper safety procedures and equipment. Staff is incredibly helpful, and very friendly. Ive been wanting to pick up woodworking again as a hobby now that Im close to retirement, but it's been so long since I last worked with wood that I felt like I was floundering. Now I can start diving into my new hobby with proper training and supplies...I can't wait until I set up my own home wood shop in the garage! read more

Today went to make an even exchange at Rockler Orange. The older man sold me the wrong size router bit the week before Christmas. I exchanged the exact one I bought for $34.99 and only got credit for $25.50 to get the exact one! The old man was really nice when I bought it and assured me it would fit any size router. When I went to exchange it the same old man was not so nice and said it required a receipt to do an even exchange. They take your phone number when a purchase is made, not sure why because they won't look it up. Originally I went in to get a $100 gift card and got talked into the purchase instead because he could return for the right size bit. Nope! Save your receipt for your items and don't let old guy talk you into anything! read more

Today I went into my favorite Rockler store in Pasadena and was instantly greeted with smiling faces from the staff members working there. My wife and I instantly felt a warm and receptive welcome. We are in the process of making a number of new wood projects for use as Christmas gifts for our family and friends. While we were still unfamiliar with the "How To" to bring our projects to fruition, the sales staff provided a number of suggestions and recommendations to us. Their assistance was very helpful and very much appreciated. This sales staff walked us through the isles explaining each of the necessary supplies as well as some step by step instructions for our project. This was a tremendous help as it will minimize wasted material and time. We are so grateful for the staff there. But that is only a part of this review. Every once in a while someone really steps up to the challenge of excellent Customer Service and for us that is the Sales Representative only known to me as Jeanette. She was simply amazing through her support, encouragement and assistance. Jeanette has helped me on numerous occasions and so this review is long overdue. She is so well informed with the inventory, instruction and use of all the items in the store and so very helpful. When I first started Turning wood, she took me by the hand and gave me personal step by step instructions as I was so very naïve about the process. To this day, I can still hear her voice when Turning wood, her Guidance, Instruction and Safety are always with me. Jeanette is very knowledgeable and helpful, through her education, training and experience "she absolutely takes a personal interest in her customer service", giving her time and sharing her skill set at all times. Her helpfulness stands head and shoulders above what is considered good customer service. Her solid work ethic is a combination of her honesty, integrity, trustworthiness and true Character. I want to thank Jeanette for all of her assistance and for the time she graciously provides me. I highly recommend Rockler in Pasadena, without any hesitation or reservation, as the entire staff is absolutely wonderful. I also want to thank Rockler for recognizing the phenomenal customer service skills of Jeanette and for having her as a valuable team member as I'm sure she is the model for their vision and goals in every way possible. Thank you Rockler and thank you Jeanette. Dan & Sharon read more

Went in store today looking for wood planks to make floating wooden shelves on wall. I know nothing about wood, however Don was SUPER helpful and patient. He helped me understand from staining to coating, he also explained the milling process and the possible measurements of the wood planks I'd be getting after the milling process. Even though I didn't make a purchase yet, I came up knowing learn a lot about wood and how to go about looking for my wooden shelves. They even have classes there, definitely thinking about taking it for the experience of making craft myself. Awesome customer service and people there, highly recommend! read more

Always helpful and a super cool place to shop for all of you wood working enthusiasts.

This place makes me want to be a woodworker. What an awesome shop AND they are incredibly warm and helpful. Amazing shop and team, thank you for your hospitality. read more

I had the drawer slide for my dresser break and was looking for router bits to figure out how to make a replacement part when the staff asked me what I was trying to do. I explained and he instantly said, "I know what you need" and grabbed a replacement drawer slide assembly made of hardwood. $10 later, I had the parts I needed and it was easier than trying to setup the router table and cheaper than getting the dovetail cutters I would need. Thank you for the help! You saved me time and money. read more

Knowledgeable without belittling your lack of knowledge or experience. The staff had a real concern for my project. I would shop here anytime. read more

I can't speak to the management issues I have seen in the reviews, I have had no contact with the manager. The staff has always been fantastic. The staff has always been patient and knowledgeable and if they don't know something, they have always been honest about it. read more

My go-to place for woodworking supplies and jigs. There is a wealth of knowledge that will save you hours of time between Jeanette and Don. Thanks guys for all your help. Greatly appreciated! read more

I was looking for a specific drill guide and found this little woodworking store that had it in stock plus a really helpful store associate Ken. Very impressed by the types of wood available for purchase for those cool projects and any items needed to complete the project. I will be back for sure! read more

This a good store and most of the employees are very nice. The stuff is overpriced but there is a great selection of woodworking equipment there. I always spend mor money then planned when I go there. Some due to the prices and some due to great selection. I recommend keeping your receipts and definitely registering any bigger saws/sanders/ presses you buy from them to avoid any warranty issues if they arrive. read more

I came in with many questions on how to stain my interior doors. Mike was incredibly helpful and patient in trying to find the look I was going for. He was very knowledgable, giving me different staining options and taking the time to try out some different color stains on the wood I brought in. That was the personal service I needed that I cannot get from a big retailer. I highly recommend this shop. read more

Justin helped us figure out some staining options and was a superstar. He was incredibly patient and helpful with his time and happily talked through all of our questions and concerns. Amazing customer service. read more

Kudos to Rockler, Pasadena. I purchased 3 of their wireless speaker kits and had difficulty with the connectors. Damon very graciously went above and beyond the call in helping me resolve these issues! I have found all of the Rockler employees very helpful. read more

Rockler's employees and service earned them 5 stars. The workers are patient, friendly and knowledgeable. They're willing to take the extra time to explain the equipment and discuss your project in detail. They didn't try to oversell me and I didn't feel pressured to purchase anything. I know absolutely nothing about workworking and I didn't feel out of place or like I was in over my head. The store is big and they have a lot of variety of different wood and equipment. It's also clean and well organized. They have demos and classes you can attend too. There's plenty of parking in the back and the place is easy to find. If you are ever in need of woodworking supplies, I recommend you check Rockler out. read more

This place is great! Everyone was friendly and helpful. I needed to color match a stained wood that we have at home and Justin was able to help me. If he didn't know something, he was honest and told me so. I appreciate that, rather than pretending to know something that can potentially cause me to mess up my project. read more

I Went to this store ready to make a $4,200 purchase for this laser cutter they have for sale. I wanted to make sure it will be able to cut thin rubber sheets and I asked this worker (I don't remember his name But has a pony tail) if they can just test out a piece of rubber sheet I had with me. If it was able to cut it I was going to buy the laser cutter that same moment. Well, he was rude! Told me no in a rude way. Very rude. So now I called the same store in Torrance and the store manager is waiting for me to test out my sample! read more