So I ended up not ACTUALLY buying anything here, because I had to return the items I purchased, but these guys were so well informed, kind, and understanding of the situation I presented them. I had an issue with an appliance I own and I went to ace hardware, then home depot, before I finally found these guys. I wasn't man-splained, I wasn't interupted, they knew exactly what I was going for, the solution I needed, and easily crafted me a solution. I did have to return hanging my head because... once I got home and tried to put it together, it was a lot more work than I could actually handle. BUT! They did solve my problem, and if I was a stronger woman, it would have solved it permanently. Point being, I will remember this place and their kindness when I need to return. :) Recommending strongly! read more

I can't say enough good things about Red Supply. These guys really know their stuff. I came in multiple times (literally like 5 visits ) trying to figure out an issue with my shower, and every single time they were patient, helpful, and willing to walk me through it step by step. They easily could've just told me to call a plumber and moved on, but instead they took the time to explain things, troubleshoot with me, and make sure I understood what I was doing. That kind of customer service is rare. Because of them, I was actually able to fix my issue myself, and I'm super grateful for that. If you need help with anything plumbing-related, this is the spot. read more

They have their own parking lot. They always have what you need. They only sell quality products for a reasonable price. Their staff is friendly, know & professional. I highly recommend them. read more

Maintaining a nearly century-old home has its challenges. Years of online research informed me that the shower valves were American Standard Aqua-Seal, but the devil was in the details: a whole lot of information gaps. Plumbing forums helped, but were not enough. General WWW searches yielded little besides the few forum entries. AI was no help. Brought the bag o' parts in to Red Supply. Robert immediately identified which parts were Aqua-Seal, which were NuRenu, and explained that the latter were a newer design considered a superior replacement. Also, all my bag o' broaches were Hot, and i needed a Cold. Correct information from a knowledgeable person in minutes, not maybe-correct information from who-knows-who-or-what in hours, weeks, or years. Red Supply had the correct Cold side NuRenu broach in stock at a reasonable price. I walked out with a years-overdue correct solution to this old house's shower valve issue. Amazon can't touch this service and knowledge, nor can Despot or Blows. Put your tech device down. Bring what you know (parts, pictures, and/or words) to Red Supply. Speak to one of the experts there. Odds are good you'll walk out with what you need, else have the correct item on order and will get it soon. Aside: as of the date of this review, the Yelp listing has No Bike Parking. That is true in the sense that there is no dedicated bike rack (that i've seen), yet any bicyclist able to use a standard bike lock of theirs will have no problem finding a place to park and lock up. I've done it many times. The parking lot is primarily set up for the trucks of the many tradespeople who frequent Red Supply. read more

This place is great! The staff is very knowledgeable, helpful, and intent on figuring out a solution for one's unique problems. I was helped by Robert and Mac to repair my Altmans bathroom faucet. I had 2 problems: a leaky valve and a broken handle stem. The leaky valve required a new valve stem that stubbornly refused to be removed from the valve body. Robert instructed me to soak it in vinegar and then use penetrating oil by first tightening the valve a little bit to break things free and then unscrewing the old valve stem from the valve body. It worked perfectly. Red Supply had the hard to find replacement valve stem in stock. If I had tried to order it from any other business it would have taken forever to ship. As for the broken valve handle stem, it was such a weird design (a splined sleeve with a threaded end) that I had zero chance of finding a part like that. Altmans is not in business anymore and I was contemplating whether to have a machine shop custom make the part, or buy new handles and escutcheons, or buy a new faucet set altogether. I showed the broken parts to Robert who came up with the brilliant idea of using epoxy putty. I tried, and so far it seems to be holding up fine. Thank you for all the help and advice! read more

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The team here at reds is always super helpful and offer great prices. They will order you parts in a timely fashion if they don't have them available in store also, I highly recommend checking them out if you are in the area read more

Today was my first time going to Red Supply to get a replacement cartridge for my old shower faucet. I had gone to Home Depot first but couldn't find the part. One of the employees there actually recommended Red Supply and said they have everything--and they really do! Robert was awesome. He found the exact part I needed and even took the time to explain things and help look for any additional pieces I might need. Overall, it was a really good experience. Robert and the rest of the staff were super helpful and friendly. I'll definitely come back if I run into any plumbing issues in the future. read more

Outstanding customer service. Not only are they knowledgeable but extremely helpful as well. Additionally they recommended a fantastic, reasonable and honest Plummer (Loera Plumbing Service 818-253-6411). Thank you for being so great. read more

Very friendly service! Looked for a shower handle in stock instead of buying whole kit at a very reasonable price!

Red Supply primarily deals with pumbing supplies. So a few weeks ago when I decided to replace a drain of a vessel sink, I naturally checked Home depot first. Surprisingly for such a big corporation, they only had one type in stock. All others had to be ordered and shipped to store in 2 weeks. A worker of mine told me about Red. He also drove me there. The place is small inside. There's a counter with a few staff members. Unless you know exactly what you're looking for and where it's located, chances are you'll need to get their assistance. It'll probably help if you do a little homework on what you're trying to accomplish, the piece or parts you're looking for, and any additional items you'll need to finish the job. Parts on the shelves do not have prices listed. They will take it back to the counter and check prices on the computer. Expecting to get ripped off, the prices are actually quite reasonable, and in line with other stores. Heads up: They may not be the friendliest, but if you can overlook that, at least you'll have someone knowledgeable to answer your questions and find the right parts for you. And you just might accomplish your task in one trip. In contrast, it sure beats Home Depot when you're waiting in the aisles for someone to come by, or just buy any part and hope it works. read more

Awesome Plumbing supply. Went there to buy a new faucet for my kitchen and they gave me options and the best option to buy. My plumber installed the faucet and it works great! They also had home made cookies, chocolate candy, and fruit for the customers. They handed out free pens as well! I would recommend Red Supply, Inc. read more

Red Supply - Hardware Stores Near Me - Pasadena, California

My wife and I are in a middle of a reno. Our contractor said we needed a square drain cover by the next morning. He advised us that places like Home Depot or Lowe's may not carry item that we specifically needed. I immediately yelped plumbing suppliers and were lead to Red Supply. At first we had zero to little knowledge of the part and where to locate it. We saw one of their customer representatives in the aisle. Robert, who patiently worked with us, realized the color we wanted was not available at their store. He went the extra mile and located the piece about a mile away at a competitor's store. Although we didn't purchase the drain cover at Red, I want to recognize Robert for his exceptional customer service and going beyond our expectations. Thank you Robert! read more

These guys are the best. They go above and beyond to help customers both homeowners and service providers with excellent customer service. The best! read more

Today I walked in looking for an adapter to convert a wall mount faucet to deck mount. Jason (employee) quickly claimed he couldn't help "every thread is different". I was left scratching my head, like a secrete key, like a cryptocurrency code...like a human fingerprint ? What da.... This guy Jason arrogantly stated that every faucet has a different thread and he wouldn't be able to "even begin to figure out the match". I'm a doctor and know very little about plumbing but I can bet there is no such thing as a individualized thread. At the end of the day I went to Home Depot down the street and found a 1/2 inch, female pipe adapter. Jason needs to go back to PCC for a refresher course on plumbing. LOL. read more

Red Supply has been my go to spot for many of my needs . The new ownership appears to be a fine addition to the industry and to the local community . I look forward to doing business here and avoiding wait times and the Hacks at BoxStores . read more

I'm not a professional. I'm a woman with a 1950's house and like to replace parts myself (if possible). I have always been treated well here. I recently brought in a broken drain cover and immediately they searched their inventory. I was able to clean the shower drain and replace the cover. I appreciate their expertise and dealing with me in between their regular clientele. It's challenging to find equipment/parts to fit a 70 year old home. This business is a wonderful resource! read more

I have been looking for a replacement handle for an old Hansgrohe shower unit for weeks! Jason was extremely responsive and matched the part and color including alternative options with shipping ETAs immediately over text. I was able to send him details and pictures so he could verify a match. Nicole proceeded payment and delivery details. The whole experience was great not to mention how helpful they were in tracking down this obscure part! I definitely recommend this store - they were recommended to me by a very reputable plumber too. read more

Awsome place they got the parts I needed excellent customer service. Reccomend for your plumbing needs.

I was worried as I read some of the reviews of other customers before I got here. I was in a bind and needed an adapter for an ice maker and kinda had an idea of the piece I needed. Rest assured the workers are very knowledgeable and saved me a big heads ache and now have clean filtered water. Fair prices and more helpful than Home Depot read more

Red Supply - Give them a try! Professionals - Hardware Stores Near Me - Pasadena, California

Frame of reference: I was formerly a corporate desk jockey with more than adequate Excel skills. I wore ties and nice shoes to work. Then I transitioned into the world of photography. I love computers and I rarely get my hands dirty. Then I started to get more into home improvement projects; requiring me to get my hands dirty. I've had a few water related/plumbing jobs. Historically, when I've had plumbing related problems, I troll YouTube.com for research and I determine the degree of difficulty in fixing the problem. For those stretch plumbing problems, those that I feel I could manage with some mild additional assistance, I go to Red Supply. They are awesome and helpful. I usually break down my problem, remove the parts in questions, then I bring what needs to be fixed to Red Supply and I ask either Julie or the gentleman can you help. They bring me the parts I need, they offer helpful hints, and they take my money. I go home, I fix. I'm happy. I feel empowered. And I avoid having to call a professional. They might be a bit more expensive but I get the job done and I rarely need to make a second trip to anywhere. They offer me an efficient path from point A to point B. Customer for life. read more

I went in looking for some pipe fittings, and the younger guy was super condescending and was just overall uninteresting in helping me. He basically treated me like I had no idea what I was talking about when I've been working in the trades for all my adult life. Later on that day I went to a different hardware store and the ppl there asked me how my day was going and I related the story of how rude they were at Red Supply. The hardware store guy was like "OH YEAH we hear a lot about them". So at least it's not just me. read more

If there ever was an example of reviews being true to life, this is it! Had an unpleasant experience with a lady on the phone. But, came in because they were the only supplier that had the part available. The gentleman at the front desk was knowledgeable, friendly and helpful. He recommended more than I was looking to purchase (full kit), but that suggestion was actually exactly what I needed. This saved me an additional trip to buy the rest of the parts. The prices are a little higher, but well worth it. read more

I've been here twice . The first time was a bit awkward. There was a weird vibe in the place. The second time was just bad. I walked in and a plumber was trying to return a toilet that wasn't working and the two people behind the counter were obnoxiously talking to him and berating him. They went on and on for 5 minutes talking about him after he walked out to talk to his boss. I stood there at the counter and they could have cared less. So I decided to leave and go somewhere else. It was disgusting behavior by both of them. You could tell they were miserable people and it's not a place I would go back to. Go to George's Plumbing instead. read more

Went in during "normal" business hours and was turned away by a young gentleman when asked for help who said they were closed, even though there were plenty of employees there working. Said they were "too busy" to help me and even listen to my question. I wasn't even asked what I needed help with. Terrible service will be giving the internet my business instead. read more

Quality products , They rolled their eyes when I came in with a beat up faucet from the 20s and yelled HELP The man working there showed me how to fix it! I also got my water heater at this place 17 years ago and it's still good to go . I also ask for a plumber recommendation, they gave me the name number of a great plumber . read more

Excellent service. Was referred to them by George's Kitchen supply for a part. The gentleman looked at it and determined that all I needed was a washer and only charge me a quarter for it! Very much appreciate their time and expertise. Good luck with your plumbing job! You will get excellent help here. They are no nonsense and get right down to what you need and even have a large parking lot with free parking. Cheers! DocMikeChiro read more

Plumber came out to tell me that is would be about $1500 to fix my shower. Would have to change the valves and go through the wall. After some you tube, I Mickey moused it but was not a great fix. Ended up at Red Supply with my faucets. The gentleman behind the counter was patient but gave me a quick lesson in stems and helped me find exactly what I needed, explained why I needed it, and how to install it. I wasn't the only one. Other customers coming and going with photos, getting a consult along with supplies. $35 + 1.50 @ Ace for longer screws- I fixed it perfectly and replaced the handles. Can not say enough about this business. Thank you! read more

If you need hard to find parts, this is the place. More expensive than other plumbing/hardware places but if you need the hard to find plumbling parts this is definitely the place in the San Gabriel area read more

About 2 miles from my house is Red Supply. I consider myself fortunate to know that Red Supply is a place to try for the replacement of older plumbing fixtures not found at one of the big box hardware stores. Originally, my contractor recommended Red Supply and taught me the drill. Yes, bring in the defective part, a clerk will consult a catalog to find the part #, and probably special order the worn-out part. Or, bring in a print-out of what you're seeking---that does facilitate the dialogue, instead of trying to describe the somewhat unfamiliar. Pro or non-pro, be prepared with the list of questions. You'll feel more secure because the clerks stand on a platform behind a counter, so are looking down on the customer. I have recommended Red Supply to other homeowners who try to learn more about the process of purchasing difficult to find plumbing something or others. read more

Red Supply - Closed on Sunday - Hardware Stores Near Me - Pasadena, California

After my cold water faucet stopped working, I went to Home Depot and LA Plumbing (Monrovia) in search of replacement parts. The former said they didn't carry the parts; the latter was blatantly unhelpful and made no effort at concealing their disinterest towards my request. Fortunately, Julie and Dana at Red Supply were knowledgeable, friendly, and eager to help us find spare parts. Although my faucet didn't have an identifying manufacturer's name, Julie was able to find a suitable replacement while Dana used five wrenches to lock the parts in place. I am grateful for their help (a new faucet set would set us back at least $100 while the spare part only cost $17). Red Supply will be the FIRST store I visit for future home repairs! read more

Love Red Supply! I always get great service and the store is clean and well organized. I'm always happy to patronize a family business and the owner Julie is super knowledgeable. There's a new generation of staff coming in, and Jason is really knowledgeable and helpful too. Red Supply is great if you have old or hard to find parts! read more

My experience was superb. I needed a toilet tank. Went first to Fergusons. They did not have stock at any stores. They suggested that I reach out to RED SUPPLY. They had it! They were warm and welcoming to the non professional. I could not recommend more highly. read more

Love them, they have so much stuff, are super helpful always. Have gone to them for years. They help me when I want to fix stuff myself. Excellent. And they take your old toilet. No nonsense, great. read more

Great place, very attentive and very professional. These people know their stuff. Very helpful! Well recommended

Not very friendly but knowledgeable. Seemed like he wanted us to leave right when we walked into the store. Gonna go to Home Depot instead

Very helpful, nice people. I came in with a problem and they were able to help me out pretty quickly with answers and hardware.

The staff is old school and not the friendliest, but they do seem to know their stuff. Now that OSH is no more, I gave Red Supply a shot when I had to replace one of the valve stems and the shower diverter in my shower/tub. The crusty gent who helped me (and reminded me of Hank on KING OF THE HILL) found replacements in less than five minutes and offered tips on how to install them. Prices are reasonable and it was nice to take the parts home without worrying if they'd fit. read more

Calling all Plumbers and Constructors, Dana the owner is excellent and knows the plumbing world I recommend this company highly, they have parts that's not even online. Great service plus popcorn while you wait. My next project will be replacing vertical line plumbing work to copper...and guest what!!!Red Supply... will be the place. DONE read more

Thank you so much for always helping me with my plumbing problems. These guys now everything! They always give me great advice, never sell me anything I don't need. read more

Great place and friendly people. I came in, needing new feeder hoses for my new water softener. The problem was the two ends of the original lines were different sizes. They had just what i needed, at a fair price. Mike M. - Pasadena read more