Craftsman ratchet bought at ACE froze. Website says take any defective wrenches to swap. Walked in…read more& counter attendant asked what I needed rather dry. I explained & he said "we don't sell Craftsman, go to Home Depot!" . Never mind that I bought the set at ACE, perhaps something changed or this particular store doesn't have or doesn't like to honor warranties, or the attendants just don't appreciate their jobs or customers. I called Lowe's Covina & Edgar in Tools said "craftsman are guaranteed for life, bring it in & we'll swap it...but please give me the size & I'll make sure we have it in stock". 25 minutes later I walked out of Lowe's with a brand new replacement wrench. We're told to buy local and that ACE has better service than "big box stores". Unfortunately that is not true. I wish Max's Hardware only the best, but I will NEVER return to this store and will cancel my ACE discount/rewards card membership.

Leaving my review based solely on the horrid customer service. My family ordered a custom piece of…read moreglass, which ended up being four inches too short. I knew it was nonrefundable, but I politely called on behalf of my family to figure out where the miscommunication happened. The girls who picked up the phone were very nice and understanding. This review is not about them. They asked me to call back the next day to speak to the owner. Like I said, I was very polite, I wasn't mad, I just wanted to understand what happened. I figured it was possible that the mistake was on the shop's end and thought they would make amends for it if that was the case. I was not expecting a free new piece of glass or a refund. I just wanted to know what happened. After explaining the situation, the first words out of the owner's mouth were, "Listen carefully because I'm only going to say this one time..." He proceeded to scold me and insult my family for, according to him, providing him the wrong measurements. Then he repeated over and over that the order was nonrefundable. I said, I understand that. I just want to know what measurements were jotted down and whether there is a discrepancy between that and the actual numbers. He lost his mind. I knew it was a lost cause, so I just hung up. My family was considering reordering for the correct size, but his approach was absolutely horrible. Given the rest of the reviews, it seems like this is a common occurrence. To hell with this company.

I've been a loyal customer to this Ace for many years now. This is despite the fact that I have two…read moreother locations closer to me. This spot however is the best. Easy parking, fully staffed and willing to help. I'm especially a big fan of their grilling section. Come check this spot out.

I love Merritt's Ace Hardware. I've been going there for years, but I just had a horrible…read moreexperience. First, I think it is so unprofessional when the male manager yells at the employees on the sales floor. I witnessed him yelling at two employees in front of customers. He yelled at one employee where they duplicate the keys, and he was yelling at another employee in the plumbing section. Second, I felt discriminated against. An employee was racially profiling me. An employee was following me throughout the store, watching everything I picked up and put down, not helping any other customer, just looking at me. I just felt very uncomfortable.

Drivers are insane. They drive like it's Tijuana. Their flat bed also most crashed into my truck…read more Do not bring kids into this place. Very dangerous and unprofessional drivers.

Better service than Home Depot. Quality of lumber and selection of types of lumber are hard to…read morefind at other places. Windows and doors are top of the line. It's a family owned business.

Everything you need! This store feels like a mom and pop store in a small town. Service is…read moreexcellent, and the selection is better than what you might find in larger Ace stores. Plus they sell pies! I went to this store spcifically because they have a selection of wall-mount kitchen faucets, which are hard to find. Even though it's a little farther than my closest Ace store, I choose to drive to this one.

I visited this location 11/05/25 at 12:40 p.m for a brown patio chair and was met by an associate…read morewho immediately told me there was none. Then when I questioned further, she told me that she only had white, while still standing in the same place not even checking the back house inventory. I even showed her a picture and she repeated "only in white". I asked her if I could order it online and she told me to go on the app. To no know is one thing, but to be lazy and not even check for items is another. While I was getting ready to leave with no help a wonderful associate by the name of Destiny asked to see my picture. After I showed her she immediately went to go check the back and guess what she found? The brown patio chair I was looking for. She rang me with a smile on her face and asked if I needed anything else while the first associate ignored our whole interaction. The difference between the first associate and Destiny is what keeps businesses afloat or lets them sink with terrible customer service. Destiny made my experience a breeze, while the other ladies laziness and rude attitude almost made me not want to come back.

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.

That store you walk into where the people working there are so ridiculously friendly and…read moreaccommodating, you feel like an idiot NOT buying something, ha. We stopped in because, man, do we LOVE a good hardware store - and THIS is a GOOD hardware store. It's got the menagerie of countless shelves of nuts, bolts, wires, tools, paints, connectors, pipes, fittings, gadgets, bulbs, garden tools, holiday surprise stuff...I mean, Arnold's is exactly WHY we love a good old fashioned hardware store...it's like a slice of Americana. Old-timey and friendly in just the right ways with a super knowledgeable staff, just waiting to chat with you and answer a question. Wifey and I highly recommend this place. If you're a local, consider yourself lucky. If you're not, maybe consider a move to Sierra Madre just so you can have these guys nearby.

Such a blast from the past to shop at this old school hardware store! Everything a homeowner needs…read morecan be found at this store and then some. The staff are so friendly and had no problem using my coupon for 20 percent off coupon. I will be back for the value to the community that it serves.

Christmas tree review!…read more This is a team shout out to the Saturday crew, especially Steven who helped us pick our amazing tree! Everything was so smooth - Steven made for some fun conversations, and even helped us carry the tree to the trimming area as well as into our car. We didn't get the full receipt to submit a review so I'm doing in here instead! The house is definitely all merry now!

So there I was, staring up at a 20-inch pot sitting on a shelf that might as well have been on…read moreMount Everest. The person in that section was about to clock out, and honestly, I was about to accept my fate and go home pot-less. Enter Antoine -- not even his department, not even his problem -- but this man saw the struggle and said, "Not today." With some quick thinking, a dash of creativity, and zero hesitation, Antoine somehow managed to scale the heights (okay, maybe not literally climb, but it felt epic in the moment) and grabbed that pot like it was the last rose on The Bachelor. He made it look effortless -- calm, confident, total pro vibes. I was seriously impressed. Home Depot, if you're reading this: give Antoine a raise, a medal, maybe even a cape. Dude went above and beyond for one 20-inch pot, and that's customer service done right.

I'm not a handyman. That's why I don't like going to big hardware stores like The Home Depot,…read morebecause I wouldn't know where everything is and therefore, I would end up spending lot of time searching for things. I would much prefer Harbor Freight for its small size. Yesterday I needed to buy a hex key set to unclog my garbage disposal. I went to HF, found what I wanted, grabbed some padlocks, and walked out in under 15 minutes. I didn't have to ask the staff where to find the hex key sets. My set costs only $7.99, and I've already used it twice. Once to unclog my garbage disposal, and another time to tighten my fridge door handle. The store is nice and clean, well organized, and has a friendly staff. The woman greeted me when I walked in. The man who rang me up was pleasant without being overly friendly. I rarely need to buy hardware tools, but when I do need them, I would rather come here and avoid the big stores.

I did a return on a predator 9500 since it stopped working and Carol the store manager that day was…read moreamazing, I had to come back and continue the return in Sunday since the call center was closed on Saturday. I was a little nervous about leaving without a generator since I left the returned one, but once I came back on Sunday she instantly remembered me and was very helpful. She did the return for me and we got it all done pretty quick. I was able to get the replacement one. She made the process easy ,was very friendly and helpful. Thanks Carol.

Great service here as usual. HD carries a wide range of products for home maintenance. Very…read moreapproachable employees on the floor if you have questions (if you're like me, you are stopping multiple staff with questions). This is where a lot of my learning happens. I am as handy as you need to be to be a homeowner to NOT shell out lots of money on home repairs(I rather spend money on dining out :) . I have learned how to paint, patch ant openings, fixed my toilet, redone grouts, and even trimmed the trees by hanging out here. Remember you can make keys (home, AUTO ,...) here also. Key making machines are available (see pic) and it's very affordable at HD. Many sale items of good value on their end caps on a weekly basis.

Had to fix the sink drainage leak in an older house. Some parts outdated and custom. Carlos gave us…read moregreat recommendations. Woulda taken me all day to assess the situation, go to Home Depot, find all the parts, come back try, return parts, get the correct parts, try, return, again and again and again. But with Carlos' recommendations, bought all the parts needed and some extensions just in case which we didn't need. Now just need to make another trip to Home Depot. All parts plus glue and extra part came out to less than $20! Thanks for the amazing help. Saved us so much time. Great garden section, mom and sister love coming to check out the plants and seeds for some side gardening projects at home. Also, once a year they have a huge sale on soil! Such a good deal. Also, we bought a ton and didn't even have to load it in our car. The worker was sweating his butt off especially since that dude was really hot. Greatly appreciate the help. Just pulled up our car to the front and gave him a nice lil workout haha. Every first Saturday of the month they have a Kid's workshop! My niece loves coming here to build a little toy. Also gets them started using tools and learning to build things! Fun way to introduce kids to a practical skill. And they get to take home a little toy or craft they built. Self check out is super easy and quick. Just don't forget to grab your items after you put them in the bag lol someone left their shopping haul in the plastic bagging area. Again huge shoutout to Carlos R. Super helpful and friendly. Also they speak many different languages Spanish English Chinese etc! Great knowledgeable friendly staff.

There are all kinds of tools there. It's heaven for all handymen or anyone needing toolsread more

This place sucks,literally 5 times in a row sold out of deal of the day early af. Conveniently…read morealways out of stock on anything on sale. Scammer location