Craftsman ratchet bought at ACE froze. Website says take any defective wrenches to swap. Walked in…read more& counter attendant asked what I needed rather dry. I explained & he said "we don't sell Craftsman, go to Home Depot!" . Never mind that I bought the set at ACE, perhaps something changed or this particular store doesn't have or doesn't like to honor warranties, or the attendants just don't appreciate their jobs or customers. I called Lowe's Covina & Edgar in Tools said "craftsman are guaranteed for life, bring it in & we'll swap it...but please give me the size & I'll make sure we have it in stock". 25 minutes later I walked out of Lowe's with a brand new replacement wrench. We're told to buy local and that ACE has better service than "big box stores". Unfortunately that is not true. I wish Max's Hardware only the best, but I will NEVER return to this store and will cancel my ACE discount/rewards card membership.

Leaving my review based solely on the horrid customer service. My family ordered a custom piece of…read moreglass, which ended up being four inches too short. I knew it was nonrefundable, but I politely called on behalf of my family to figure out where the miscommunication happened. The girls who picked up the phone were very nice and understanding. This review is not about them. They asked me to call back the next day to speak to the owner. Like I said, I was very polite, I wasn't mad, I just wanted to understand what happened. I figured it was possible that the mistake was on the shop's end and thought they would make amends for it if that was the case. I was not expecting a free new piece of glass or a refund. I just wanted to know what happened. After explaining the situation, the first words out of the owner's mouth were, "Listen carefully because I'm only going to say this one time..." He proceeded to scold me and insult my family for, according to him, providing him the wrong measurements. Then he repeated over and over that the order was nonrefundable. I said, I understand that. I just want to know what measurements were jotted down and whether there is a discrepancy between that and the actual numbers. He lost his mind. I knew it was a lost cause, so I just hung up. My family was considering reordering for the correct size, but his approach was absolutely horrible. Given the rest of the reviews, it seems like this is a common occurrence. To hell with this company.

lots of tools and equipment for the house and garden and everything tbh and they have good pies and…read moresnacks

Customer service is horrible I tried to return two new products unfortunately I had lost the…read morereceipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer

Drivers are insane. They drive like it's Tijuana. Their flat bed also most crashed into my truck…read more Do not bring kids into this place. Very dangerous and unprofessional drivers.

Better service than Home Depot. Quality of lumber and selection of types of lumber are hard to…read morefind at other places. Windows and doors are top of the line. It's a family owned business.

We have 7 window screen replaced, all were well done. It took 4 days to have the screens made which…read moreis totally acceptable. It would be good if they can use the hollow / loop pull tab which makes us easier to remove the window screen. The price has almost doubled comparing with the price before the pandemic. Today 5/26/2026, I am greatly appreciated by the excellent service provided by the staff Arron S. . He carried the window screens to our car as some of them are big. He helped to load our purchased stuff into the car. The cashier accidentally made an input error by charging us the regular price of the bark nuggets instead of the sales price, Arron helped to solve this issue quick. He was so friendly, so helpful. Arron, thanks again for your great service.

came in last Friday to get my house keys made and received a rude and unwelcome tone of voice…read moreshowing not wanting to help... he needs to work on how to communicate with customers. I believed his name is Jordan.

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.

Such a blast from the past to shop at this old school hardware store! Everything a homeowner needs…read morecan be found at this store and then some. The staff are so friendly and had no problem using my coupon for 20 percent off coupon. I will be back for the value to the community that it serves.

That store you walk into where the people working there are so ridiculously friendly and…read moreaccommodating, you feel like an idiot NOT buying something, ha. We stopped in because, man, do we LOVE a good hardware store - and THIS is a GOOD hardware store. It's got the menagerie of countless shelves of nuts, bolts, wires, tools, paints, connectors, pipes, fittings, gadgets, bulbs, garden tools, holiday surprise stuff...I mean, Arnold's is exactly WHY we love a good old fashioned hardware store...it's like a slice of Americana. Old-timey and friendly in just the right ways with a super knowledgeable staff, just waiting to chat with you and answer a question. Wifey and I highly recommend this place. If you're a local, consider yourself lucky. If you're not, maybe consider a move to Sierra Madre just so you can have these guys nearby.

I went to Home Depot last 06/04/2026 to buy items for my laundry and restroom projects. Arnel of…read morePlumbing Department help us for providing excellent customer service. He took time to recommend the best faucet, shower pan, shower fan , toilet bowl . He is so knowledgeable about the products. What impress me also was his willingness to go above and beyond his responsibilities. He personally to tile department and electric department to connect us with the right associate who can assist us. He is an asset to the company.

Christmas tree review!…read more This is a team shout out to the Saturday crew, especially Steven who helped us pick our amazing tree! Everything was so smooth - Steven made for some fun conversations, and even helped us carry the tree to the trimming area as well as into our car. We didn't get the full receipt to submit a review so I'm doing in here instead! The house is definitely all merry now!

I don't do reviews but I feel as though this review is well deserved. The service from the manager…read moreRichard was above and beyond very helpful to say the very least. The store is impeccable with a very large variety. I also witnessed Richard while eating lunch outside, he took his time and walked outside to help elderly people with heavy items. Very good customer service.

I'm used to buying all kinds of tools. One of the best warranties I realized is with Harbor Freight…read morethe management stays on their word and marksmanship, which allows the customer to get to know the good quality merchandise that they get as well as employees that they get to know you General manager by the name of Richard is an outstanding business oriented and a good salesman as well as Art the assistant manager All the ladies that worked there throughout the store, dealing with a cash register they are so nice, polite, and they all have charming personality. Not to forget they know the Tools products. If you ever need anything or something for your car or any power tool that you can think of, don't forget to stop by, especially when the sale is ongoing