Boom! Just like that, our home was able to get a minor upgrade. I wanted to extend our gutters and…read morewas able to get them matched. Everything was ordered within a few days. The staff was super helpful with the order. The installation was a 'snap' with matching gutters. If you're in the area, be sure to pay them a visit.

Great service and have items you need to get the job done. Not as big as Home Depot of course but…read morefor a quick in and out trip for a job this is your place. The staff is very nice and was helpful.

Craftsman ratchet bought at ACE froze. Website says take any defective wrenches to swap. Walked in…read more& counter attendant asked what I needed rather dry. I explained & he said "we don't sell Craftsman, go to Home Depot!" . Never mind that I bought the set at ACE, perhaps something changed or this particular store doesn't have or doesn't like to honor warranties, or the attendants just don't appreciate their jobs or customers. I called Lowe's Covina & Edgar in Tools said "craftsman are guaranteed for life, bring it in & we'll swap it...but please give me the size & I'll make sure we have it in stock". 25 minutes later I walked out of Lowe's with a brand new replacement wrench. We're told to buy local and that ACE has better service than "big box stores". Unfortunately that is not true. I wish Max's Hardware only the best, but I will NEVER return to this store and will cancel my ACE discount/rewards card membership.

Leaving my review based solely on the horrid customer service. My family ordered a custom piece of…read moreglass, which ended up being four inches too short. I knew it was nonrefundable, but I politely called on behalf of my family to figure out where the miscommunication happened. The girls who picked up the phone were very nice and understanding. This review is not about them. They asked me to call back the next day to speak to the owner. Like I said, I was very polite, I wasn't mad, I just wanted to understand what happened. I figured it was possible that the mistake was on the shop's end and thought they would make amends for it if that was the case. I was not expecting a free new piece of glass or a refund. I just wanted to know what happened. After explaining the situation, the first words out of the owner's mouth were, "Listen carefully because I'm only going to say this one time..." He proceeded to scold me and insult my family for, according to him, providing him the wrong measurements. Then he repeated over and over that the order was nonrefundable. I said, I understand that. I just want to know what measurements were jotted down and whether there is a discrepancy between that and the actual numbers. He lost his mind. I knew it was a lost cause, so I just hung up. My family was considering reordering for the correct size, but his approach was absolutely horrible. Given the rest of the reviews, it seems like this is a common occurrence. To hell with this company.

Beware of the store Manager here is why ! I visited…read moreMerritt's Ace Hardware on Hacienda Blvd with my e-bike because there is no secure bicycle parking outside. Before bringing it in, I asked the cashier if it was okay since I was only going to be inside for a few minutes to purchase a few items. The cashier said it was fine. A few minutes later, the store manager, who I believe is named Evan, came through the store yelling, "Whose e-bike is that?" in front of other customers. Instead of speaking to me professionally, she immediately became confrontational. I calmly explained that I only needed a few minutes to finish my purchase, but she responded by insulting me and using profanity. I'm an adult, a paying customer, and a regular shopper at this location. There was no reason for the situation to be handled with shouting and disrespect. If there was a store policy, it could have been explained politely instead of creating a scene. I reported the incident to corporate, but because this location is independently franchised, they were unable to resolve the issue. Based on my experience, I cannot recommend this store while this manager is in charge. Customers deserve professionalism and respect, not public embarrassment over a situation that could have been handled with a simple conversation. Ty

Customer service is horrible I tried to return two new products unfortunately I had lost the…read morereceipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer

Been coming here all my life, whether it's for my garden or picking up plumbing supplies for my…read morefish tanks. MW never fails to impress me! The workers here are always approachable, friendly, and genuinely helpful. They'll give you good advice, offer their honest opinions, and even help you figure out ways to save money depending on the project you're tackling. Always a great experience and definitely one of those places I can rely on!

Ever since moving to San Gabriel over 30 years ago, this has been my hardware store for home…read moremaintenance. They always have what I need and now it's plumbing. The shower is leaking and the lawn needs watering, so I jumped into the car to get what I need. Although this is an Ace store, coupons are site specific and are not shared among the hardware stores. Oh well, I'll need to be more careful reading that fine print, but got what I needed and not wasting time looking for the right hardware. Although not the cheapest, it is the most convenient to my home, so I'll be shopping here for a little longer...

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.

Such a blast from the past to shop at this old school hardware store! Everything a homeowner needs…read morecan be found at this store and then some. The staff are so friendly and had no problem using my coupon for 20 percent off coupon. I will be back for the value to the community that it serves.

That store you walk into where the people working there are so ridiculously friendly and…read moreaccommodating, you feel like an idiot NOT buying something, ha. We stopped in because, man, do we LOVE a good hardware store - and THIS is a GOOD hardware store. It's got the menagerie of countless shelves of nuts, bolts, wires, tools, paints, connectors, pipes, fittings, gadgets, bulbs, garden tools, holiday surprise stuff...I mean, Arnold's is exactly WHY we love a good old fashioned hardware store...it's like a slice of Americana. Old-timey and friendly in just the right ways with a super knowledgeable staff, just waiting to chat with you and answer a question. Wifey and I highly recommend this place. If you're a local, consider yourself lucky. If you're not, maybe consider a move to Sierra Madre just so you can have these guys nearby.

I've been to The Home Depot several times for home projects, and this visit really stood out…read morebecause of the customer service. ::Experience:: The store is large and has just about everything you need for home improvement projects. The aisles of tools, hardware, paint, and gardening supplies, etc. ::Customer Service:: Thomas A. from the Hardware Department made this visit a great one. He was friendly, approachable, and genuinely helpful from the moment I asked for assistance. Instead of simply pointing me toward an aisle, he took the time to answer my questions and made sure I found exactly what I needed. It's always refreshing to come across an employee who is knowledgeable, patient, and enjoys helping customers. His positive attitude really stood out. ::Rating:: 4 stars for Thomas and the excellent customer service he provided. ::M's Notes:: - pParking lot

Gregory at the Monrovia Home Depot provided some of the best customer service I've had in a long…read moretime. He went above and beyond to help me find everything I needed, answered all of my questions, and never made me feel rushed. He was knowledgeable, friendly, and genuinely cared about making sure I left with the right products for my project. It's not often you come across someone who takes that much pride in helping customers. Thank you, Gregory, for making my experience so easy and stress-free. Home Depot is lucky to have you!

I'm used to buying all kinds of tools. One of the best warranties I realized is with Harbor Freight…read morethe management stays on their word and marksmanship, which allows the customer to get to know the good quality merchandise that they get as well as employees that they get to know you General manager by the name of Richard is an outstanding business oriented and a good salesman as well as Art the assistant manager All the ladies that worked there throughout the store, dealing with a cash register they are so nice, polite, and they all have charming personality. Not to forget they know the Tools products. If you ever need anything or something for your car or any power tool that you can think of, don't forget to stop by, especially when the sale is ongoing

What happened to the store? Walked in, selected a few items. Prices reflect the price of diesel,…read moreplus another healthy markup. Are Monrovia/Duarte rents that high now? Two registers open, one with some perpetual return, no acknowledgment from the staff as two people tried to navigate the register. Unsure what queue to stand in, ended up doing the courteous thing and waiting behind someone else... Only to have other customers just walk up to the other registers, and despite the cashier making eye contact with me, gave me the virtual, screw you by ignoring me and waiting on other people who clearly cut me off in line. It's too bad, the store is really convenient to me, and I came here for lots of stuff. Corporate doesn't give a sh*t, because they seem to understand I'll just go to the Pasadena or the Covina stores ... funny thing about that? The staff at each of those stores is A+. But this place is off the rotation. In the world where nobody seems to want to work anymore, and customer service is dead, it wouldn't cost management too much time or resources to train your front end people on how to close the deal. Keep it up, and Vallarta supermarket that's going in as an anchor tenant will end up with a new neighbor across the parking lot.

I came in looking for some faucet parts and honestly wasn't 100% sure what I needed. Luckily,…read moreAnthony was there to help. He took the time to look at what I was trying to replace, helped me find the correct parts, and even made sure everything would work before I left. What I really appreciated was that he didn't just point me to an aisle and walk away. He actually stayed and helped me figure it out. Anyone who has ever bought plumbing parts knows how easy it is to grab the wrong size or wrong piece and end up making another trip back to the store. Thanks to Anthony, I left knowing I had the right parts and didn't have to come back again. Friendly, patient, knowledgeable, and genuinely helpful. Thumbs up to Anthony! This is the kind of customer service that makes a difference and deserves to be recognized. Great job, Home Depot!

Today my husband and I stopped by Home Depot with an agenda...create a mobile island for our newly…read moreremodeled kitchen. Anita Reyes was recommended by a sales associate to help us with this task. Wow! We were so impressed with her expertise and patience with us. She not only a drafted a schematic for it, but two choices! Anita needs associate of the month! Especially working with a senior couple! Well done Anita! We WILL be back!!