This store really went above and beyond to help me solve an issue with a purchase. Special thanks…read moreto Jeanette for sorting out this problem for me! The new store remodel also looks great.

I needed to add lighting in my dining room. I have been in this house for three years, the ceiling…read morein the dining room didn't have a light fixture. We had two lamps, but I didn't like it because you have to walk over to the lamps in the corner to turn them on in the darkness! An electrician installed a ceiling connection and wired it to a wall switch by the room entrance. I browsed the Lamps Plus website and went to the Pasadena location to see their products in person. So glad I did, I got a good look and selected the perfect ceiling fixture for my home. The sales personnel were very helpful and made recommendations, which made it easier to narrow my choices down to the final three. They have "fancy" chandeliers, LED lighting, wall scones, floor lamps, interior and exterior lighting options. I learned so much about the different styles such as a flush mount, a hanging swag light, and features such as a dimmer with different light tones from high to low. I chose a Mission Tiffany Pendant light (sounds like a necklace, lol). As I write this review, I am in the dining room with the light above me! All I have to do is flip the switch and the room glows. It's the perfect addition to my home. I recommend browsing on their website or coming in person to see first-hand what your options are. Sincerely, Rosemary

Great variety of light fixtures. Found a few with no pricing and left my number with one of the…read moreemployees. Called back a few days later and the person on the phone said he will get back to me. Nothing so far. Maybe it's just a collector's hobby for them.

We've been all over LA on the hunt for a chandelier and were pretty close to giving up. Someone…read morerecommended this store and it did not disappoint! They have a huge selection of incredibly unique finds, and the owners / people working here could not have been more lovely. She gave us a great deal on the fixture we fell in love with and even offered to let us try it out in our house before committing to the purchase. The store is huge and we could have spent hours just looking around at all the gorgeous items.

Great guy. Walked in and he told me how much. And would be…read moreready in a week and it was actually earlier by a few days! Loved that.. Reasonable and good work. Very happy, I'll be back when I need work!

Update: they called me back and said person at store had emergency. Updating review as emergencies…read morehappen but suggest calling first before you go. Drove 45 mins here on a Saturday during their "open" hours but alas they were closed. Also don't answer the phones. Either out of business or super casual about their business.

This review is for the company in general. Visual Comfort has now opened up stores all across SoCal…read moreprobably other states too. Unlike RH, etc, I was shocked that this company does NOT accept returns in their stores! They want you to fill out their form and request a return. They have listed all these rules and want restocking fees! I can see an online store wanting restocking fees, but a store with outlets? If I had known this, I would not have bought from them. Then it says if you open the box and take it out then you have to pay restocking fee and they may not accept it. How do you know it was damaged without taking it out or what if it doesn't work ie electrical problem? I bought a pretty good amount from their store $10,000+. I expect to not have to pay 3 returns with possible or damages.

I would give zero stars if I could. I encountered the rudest salesman this morning. I asked about a…read morelight display and if it would give off adequate light for reading. His response was "it's just what you see there" and turned around and got back on his computer. Do not shop here! Grotesque to act this way. Everybody can use a little kindness considering what's going on in California.

We started working with Filament Vintage Lighting on a project that we thought was impossible. We…read morehad brought a set of hanging ceiling lamps to another business and they left it unfinished and unusable with a bunch of wires exposed. We thought that they would be junk. However after we started working with Filament Vintage Lighting, they made the process so easy and he gave us options on how to really make it beautiful. He put to much time and effort into this project and helped us fit it into our budget. We can't wait to post photos of these beautiful hanging lamps! (We'll be editing this later to include them!) He used quality parts, rebuild the inside of the lamps, and the encasing of the wires so that they will hang beautifully in our home. Thank you so much for your help!

Keith is very knowledgeable and restored two antique lights for our family - he did a wonderful job…read moreand was communicative and easy to work with. He also provided incredible guidance and insight for a different antique chandelier project that was more of a challenge. Highly recommended!

Best customer service ever! I could not understand how to…read morepair my bluetooth LED controller to my phone and left them a message on their website. I barely send the message and received a call. They talked me through uploading the correct app from the Google store, and it connected immediately. I will definitely order from them again.

Had a great experience with this company. Anybody looking to get some LEDs, contact Dave. He was…read morevery responsive and walked me through the whole process. The installers he recommended, Manny, had a lot experience installing lights and did a great job! I would definitely purchase from Dave again!

Great staff, super friendly & extremely reasonable. They installed these lights so quick &…read moreefficiently, highly recommend them!

I had a great experience here. I bought a ring camera and the guy that helped me was very…read moreknowledgeable about security systems. He also guided me on outdoor lighting.

Wendy totally nailed this project for us, we could not have done it without her. Purchased an…read morealabaster bowl chandelier, but the components that came with it were pretty lacking. Wendy helped us find the right chain, the right canopy, the right ring, and aged/finished it all perfectly for the space. My client was so in awe, all she said was "it's so beautiful." Thank you to Wendy for saving the day.

Amazing artistry! I am absolutely glowing to pick up my new handcrafted lampshade to top my 1980's…read morevintage find! The team at Lampshade Specialties were able to recreate the original shade, which was stained and smelled of mildew, to an even better version of itself crafted in a gorgeous pale taupe linen that creates the most beautiful rosy glow. The upgrade is worth every $! Thank you!!!!!

It's HOME Depot for goodness sake!…read more Home Depot is the best place to get your house building, painting and repair related stuff. They always have the stuff I need. And today I needed a sharp knife for BEAR and PIG hunting and a wrench. They have nice staff and they're very attentive to your needs....I mean the hardware related need. Hahaha. Overall, I got what I want and need.

Pros: can't think of a single one.After repeated negative experiences and similar stories from the…read morecommunity, I don't believe a single positive review from the paid "Elite Yelp" whatever reviewers. They are dishonest. Cons: most products on the shelves are defective returns. I made the mistake of not checking if a product is a return and sure enough the product was defective, had been returned, and they just placed it back on the shelves knowing some unlucky person would get stuck with it. Their return policy is aware of this because they make their returns a very uncomfortable process. I was questioned by the store and treated like a criminal for trying to do an exchange, not even a return. There are so, so many options nearby for all sorts of home improvements solutions. Nearby we have independent business for Nurseries, floor, roofing, Kitchen, lighting, and they're not using their business as a staging ground for ICE. Home Depot parking lot is a flock camera station. I am grateful I never have to return to this awful place again.