Everything you need! This store feels like a mom and pop store in a small town. Service is…read moreexcellent, and the selection is better than what you might find in larger Ace stores. Plus they sell pies! I went to this store spcifically because they have a selection of wall-mount kitchen faucets, which are hard to find. Even though it's a little farther than my closest Ace store, I choose to drive to this one.

I visited this location 11/05/25 at 12:40 p.m for a brown patio chair and was met by an associate…read morewho immediately told me there was none. Then when I questioned further, she told me that she only had white, while still standing in the same place not even checking the back house inventory. I even showed her a picture and she repeated "only in white". I asked her if I could order it online and she told me to go on the app. To no know is one thing, but to be lazy and not even check for items is another. While I was getting ready to leave with no help a wonderful associate by the name of Destiny asked to see my picture. After I showed her she immediately went to go check the back and guess what she found? The brown patio chair I was looking for. She rang me with a smile on her face and asked if I needed anything else while the first associate ignored our whole interaction. The difference between the first associate and Destiny is what keeps businesses afloat or lets them sink with terrible customer service. Destiny made my experience a breeze, while the other ladies laziness and rude attitude almost made me not want to come back.

Got van keys copied and house keys copied here. And yes it works perfectly. Very affordable…read moreprices. Will come back again.

Love this little store. Every square inch is covered with stuff. A lovely woman own the place…read more She's open every day. You need it? She'll have it. Hardware, lawn care, plumbing, keys, electrical, hardware, she has it all. She's a one-person operation. Be patient.

The old Osh hardware location is now Ace hardware. If you are looking for screws, washers, E clips,…read moreor any of those type of hardware you will most likely find it here. I went to Home Depot and they had a limited amount of these items so I made a pit stop at Ace and I found what I was looking for. There are a many employees here so just ask for their assistance.

Stopped by this ACE hardware on our way to a restaurant in Pasadena. It's clean, spacious,…read morelogically organized, and just so much more inviting than your typical Lowe's or Home Depot. I get the impression the workers like working here because they are helpful and friendly and don't seem worn down. It's funny but as you go to the cashier lines, there are some unusual offerings such as sarsaparilla from Kentucky, and old fashioned hard candies. Today they didn't have my favorite, ginger, but they sure had other options!

Very helpful & friendly staff; they have a lot options , the staff is more than willing to help you…read morefind the item you might be looking for bec let me tell you... they hard to find . Only draw back is the parking, you're lucky if you find one in front of the store , otherwise, there are spaces across the street or have someone drop you off :0)

Muy buen servicio y el personal muy amable y tienen de todo !! Yes casi siempre compro mis cosa aquíread more

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

I was pleasantly surprised to see the number of employees who greeted us and asked how they could…read morehelp. So different from our local Home Depot where you have to play hide and seek with employees who aren't interested in helping you. Great selection with employees picking up and sorting misplaced items. Good value and great service. Watch out Lowe's!

Sergio, is the worse most hostile, unfriendly, unwelcoming, unkempt, worker in the electrical…read morelighting dept and will tell you the wrong place to go just so you can get lost and waste time, happen more than once. He should not even be there if he hates people that much The management don't have a clue what he does to the customers, goes to show you the management is not very smart either.so i guess you can't blame them because, they are not qualified to be aware of these things. If they were then things would be different, this fish rots from the head, too blind to see problems, so they can't fix it.

This is so convenient for us who live in El Sereno. They have enough selection of goods that I…read morealways find what I need, get helpful advice, and prices are also good. I like to shop here more than going to the Home Depot.

Yo! I love love love this place. They have everything I've always needed so that has changed…read moreeverything for me & my Home Depot need. Instead of driving/parking and getting useless service from the HD team (the one in Alhambra has gotten really iffy... I love finding everything I need here. Most of the times, idk wtf I need, and the team is cool with teaching me a thing to two, which is super nice. I haven't had to ask/offer anything that's not in the shop.. but I feel like they'd be open to help me to figure it out.

Have called here a few times before buying and they always seem to have good reliable product…read moreassortment . Defy recommended for gas lines /water pipe . Everyone is really kind and helpful too'

Extremely helpful and patient! Sometimes we don't know what we need and need more than a little…read morehelp. I would definitely return.

I went to Harbor Freight to buy a new pressure washer, but the checkout experience was frustrating…read more The woman helping us (Sales Manager) was very pushy about entering our information into their system, telling us that if we lost our receipt we wouldn't be able to return or exchange the item. We were fine with that, but then she told us that any return would incur a 20% restocking fee. I asked her about the fee if the item was dead on arrival -- meaning if it didn't work right out of the box -- and she said we would still have to pay the restocking fee. That really confused me. She kept using the words exchange and restocking fee in the same sentence, so I asked, "If Harbor Freight sells us a broken item, we have to pay Harbor Freight a restocking fee?" Instead of clarifying, she got defensive, saying "If Harbor Freight sold broken items, we wouldn't be in business," and told me to "read the words coming out of her mouth." Well, lady, your words weren't making sense. Finally my dad tried to clarify and asked if exchanges are free and if only refunds have a restocking fee, and she said yes. But up until that point, she had never used the word refund, which is why I was so confused and frustrated. All this while she kept trying to collect our phone numbers and continuing to warn us about losing our receipt. I didn't catch her name, but as a Sales Manager I'd expect her to explain policies more clearly and professionally. Harbor Freight should really improve training so situations like this don't happen.

I like checking out different Harbor Freights for fun and this one is probably my favorite. Manager…read moreis really nice and checks in with people to make sure everyone is good and she's helped me out several times and seemed happy to do so. The staff employees have also been pretty cool and I haven't had a bad experience. When I can, I go out of my way to purchase from this location for an item I know I need.

I went on the app first before I go.... Enter and search items my hubby told me to look up…read more... found them and wrote down the isle and bay#. We then drove there and found items as listed. Save us a lot of time searching in the store. If the item is not available or sold out .... the app will tell us as such! We get in and out fast without looking around.... Bothering staff to help us.... I considered that as very cool! by the way the prices are clearly listed too!

Today 3/29/26 was the second time that same employee Mike guy with the beard from Home Depot the…read moreplumbing department has helped me. I've been to many Home Depot's and it's rare to find someone with the knowledge this guy has in plumbing. The patience to answer and explain any questions. Home Depot's need at least one person like Mike in every department.