I went to Harbor Freight to buy a new pressure washer, but the checkout experience was frustrating. The woman helping us (Sales Manager) was very pushy about entering our information into their system, telling us that if we lost our receipt we wouldn't be able to return or exchange the item. We were fine with that, but then she told us that any return would incur a 20% restocking fee. I asked her about the fee if the item was dead on arrival -- meaning if it didn't work right out of the box -- and she said we would still have to pay the restocking fee. That really confused me. She kept using the words exchange and restocking fee in the same sentence, so I asked, "If Harbor Freight sells us a broken item, we have to pay Harbor Freight a restocking fee?" Instead of clarifying, she got defensive, saying "If Harbor Freight sold broken items, we wouldn't be in business," and told me to "read the words coming out of her mouth." Well, lady, your words weren't making sense. Finally my dad tried to clarify and asked if exchanges are free and if only refunds have a restocking fee, and she said yes. But up until that point, she had never used the word refund, which is why I was so confused and frustrated. All this while she kept trying to collect our phone numbers and continuing to warn us about losing our receipt. I didn't catch her name, but as a Sales Manager I'd expect her to explain policies more clearly and professionally. Harbor Freight should really improve training so situations like this don't happen. read more

I like checking out different Harbor Freights for fun and this one is probably my favorite. Manager is really nice and checks in with people to make sure everyone is good and she's helped me out several times and seemed happy to do so. The staff employees have also been pretty cool and I haven't had a bad experience. When I can, I go out of my way to purchase from this location for an item I know I need. read more

Harbor freight always have good value for nice sales/deals we come here for, so I would called and told the employee Julian here to keep the item I wanted on hold. But when when I arrived in less than 30 minutes, I found out the item is not available on the shelf and do I asked for it, and found out it is in another buyer's hands already. I asked Julian and he just played dumbed with me as he forgot to put it on hold after hanged up my call. Definitely can't hire this kind of employee for your shop these days, online shopping could take over most of the business and this is what happens if you have an employee like this to piss customers off! read more

Better watch out with the management at this place. The supervisor here wouldn't honor their price mistake on 2 items. They are baiting ppl with these horrible labels and won't honer pricing. Need to call weight and measure on these guys as this is a total bait and switch. read more

Harbor Freight Tools - Won't honor pricr - Hardware Stores Near Me - Alhambra, California

I am so glad for this store. I've had dozens of home projects where I needed tools and supplies and Harbor Freight was conveniently there. O-rings, hoses, sprayers, glue, solar garden lights, forehead light, project lights...I can't even remember them all. I avoid the Alhambra hardware store on Marengo that I will not name because it's just the worst service there. Harbor Freight filled the void. Huge variety and very reasonable prices. Staff were super helpful. Please support this store so they will stick around! read more

I have been coming to Harbor Freight Tools for years shopping for things for the house,car and other things. Harbor Freight Tools have popping out everywhere I notice this one in Alhambra at old office depot building and now Harbor Freight Tools took over that nice much closer to home. read more

Harbor Freight Tools - Hardware Stores Near Me - Alhambra, California

Time is 7:57pm on a Tuesday, I knew exactly what I needed (oil filter wrench). I see the clerk at the door and he locks it as he sees me park. I'm trying to mouth and yell through the glass saying I know what I need. With a smile he signals they are closed. Kinda bullshit if you ask me. read more

Like the smaller 99cent or a discount store of Home Depot, Lowe's, ACE. Lots of cheap items but with understanding that items are also low quality. Great customer service at this store. There is free and membership which comes with a lifetime guarantee of a lot of their tools. Great place if looking for general diy items like tarps, bungie cords, tools, disposable gloves, batteries, headlamps/flashlights, bug zapper, magnets, cable organizers, etc. If you sign up for their free membership, you'll get emails of their sales. It was a rainy day, an item dropped out of my bag when trying to get into my car. Called over and the staff actually went outside to try and find it. No luck but impressed with their care. 5 stars because of that. Never had a bad freight Harbor customer service experience yet. They opened December 2022? Was an office Depot before. read more

I was at Home Depot right before coming here, I just needed a couple of things kinda late at night, and one of the things was a steel brush, the one at Home Depot was really small and almost $5, I just couldn't pay that knowing that the dollar tree has it for $1.25. So I figured I'll get it in the morning, while driving home I passed this store and saw they were open, and what do you know they have the steel brush for 99cents even cheaper than the dollar store. Haha They have really great prices here and the cashier was super accommodating and sweet. As an avid fixer upper of things I break and a hobby creator of things that can be modified around the house, I will be back for sure!! read more

Harbor Freight Tools - Good deals! - Hardware Stores Near Me - Alhambra, California

BEWARE!! Harbor Freight will sell you non-working, defective products, not tell you it's non-working or defective and label them with 'all sales final'. A proper, legitimate business would pull the products from the shelves. But look, Harbor freight sells garbage product at bargain basement prices so the expectation is minimal or one time use. So it's not the money. It's that they knowingly sell defective products and the sales mgr at the Alhambra location just made everything exponentially worse with her condescending attitude and lack of basic tools knowledge. A predatory business with below substandard products and miserable employees with a superiority complex. #neveragain read more

My friends have always told me about the great deals on their tools but also heard that their electric tools die young. I stopped by to look for some small magnets and found myself wandering the aisles checking out all the good deals. I will be back for more discount shopping in the future because I saw they stock replacement wheels for hand trucks. read more

Harbor Freight Tools - Man Cave toy store 2022 - Hardware Stores Near Me - Alhambra, California

I finally had a chance to visit this location :) I honestly love harbor freight so I'm beyond excited to have a harbor so close to me YAY!! Store was nice and tidy. Can't wait to go back :) read more

Harbor Freight Tools - Pretty entrance lol I love this store - Hardware Stores Near Me - Alhambra, California

Nice deals and good products and overall clean store. Bought a table clamp vice and it's been working well.

This location is new and fresh. Doesn't smell like motor oil. The people that helped us out were really nice. There's always a weekly coupon so I got 20% off one item, that was great! The building is very large and is well air conditioned. read more

It's nice they opened a HF in Alhambra. I used to have to go to Pasadena for HF but now I can drive about four miles away in the next city and shop at HF. The store looks great from an ascetic point of view from the outside. Love their color scheme they painted outside. As you may have guessed that inside the store being new is nice and well organized and clean. The store has what I am looking for at the prices that I want to pay. The staff is friendly and helpful. The parking lot is so so sized but I know they cannot help that because that the size it was before they moved in and cannot be helped so I won't knock them for that.. So far been there about 7 times since they opened and had no trouble parking but too bad it isn't bigger a little. I highly recommend this store. read more

Man I love this store!! It has all the tools, gadgets one can ever need! I love their affordable selection of items like drill bits, paint brushes, tarps, gloves, flash lights,car battery charger, sockets , welding supply.....The list goes on and on. Don't understand why someone would give this place less the 3 stars. If your DIY er like me this is the place to be!! read more

This review is for Geanie, Jeanie, or however you spell her name; she has the WORST customer service skills she takes her sweet time talking to clients and has a different personality for each one. She started making odd faces after I saw a conflict between a customer and a employee. Get a new job, Jeanie, and quit being such a horrible person. Harbor Freight, if you want someone to be a excellent example for your company, don't recruit someone like her or you'll lose customers. I'll be taking myself to Rosemead location from now on. Thanks ! read more

I came to this harbor freights on 3/12/23 and I came around closing time. The (assumed) manager was absolutely horrible. She was very rude to customers and very rude to her employees. She was yelling at one guy to close the doors at 6 and got mad when he closed the wrong door. Then every time someone would need to leave she would yell at him to go open it up, even if he was in the middle of a transaction. This happened multiple multiple times. Then I had to wait for extra change and we needed the manager's assistance on getting the extra change. I waited probably 8 minutes before she helped get our change. There was Avery long line of about maybe 10 people and a few people were making rude comments to staff and the manager did absolutely nothing about it. While she got my change from a different register she was talking to the lady who helped me check out like she was talking AGAIN very rudely to my cashier, making faces at them, acting like her employees were the stupidest people on the planet. I felt absolutely terrible for these employees who had probably been there all day and just wanted to leave. I walked in there with the mindset of asking about a job but my mind was quickly changed by the rude (assumed) manager. read more

I always come here to this harbor freight since it opened in late December. Once in a while I see this women named Giny which I believe is the store manager she always has the same horrible attitude to her customers imagine to her employees. I never write reviews but this one time I have too. This particular day I wanted to warranty an item I was told I did not have to keep my receipt that it can be found with my account. This lady Giny told me that the item was not found on my account and it also was not on the receipt that she pulled up on register which was correct for some reason. But she was rude for no reason. That was the first visit came back about an hour later there with no receipt the item was found on the account so was able to warranty the item. But it was not that easy I waited for Giny for about 20 minutes she was told on the intercom that I was back she tried to avoid me by clocking out at 7 and rushing out the store... she still was not the one to help me THANK YOU CELESTE YOUR THE BEST GINY ASK FOR A WISH GET ANOTHER JOB read more

Low prices, atrocious customer service. Straight !ots-idi I was waiting in line ready to pay but there was a gentleman at the counter asking question after question. There was a guy right behind him waiting as well. The phone rang and Einstein was researching something for the guy on the phone as well. After about 20 minutes, line is bigger but no other cashiers. Then genius finally called another cashier. The other rocket scientist comes then gets on the phone and starts a never ending conversation that ends up with the brain surgeon finally figuring out the caller thought he was calling home depot. What are they putting in the water ovrr there? Make the people on the phone wait. Provide good service to the customers that are intelligent enough to figure out what they need on their own. Use your noodle for once. If you upset the person on the phone, chances are likely that they are not making a purchase anyway. Then when I was finally helped, the cashier tried to sound like she's great at customer service by being overly aggressive and loud trying to get my address so they can flood my mailbox with junk mail. If you want to provide excellent customer service maybe provide me with a quick and convenient way to pay for my items. read more