Terrible customer service and dishonest business practices. Other reviews clearly show how little they care about consumers who use their business. read more

After multiple conversations with their customer service tech he convinced me that he had personally checked this item to insure that it would retrofit with our system. IT DID NOT, so the installer had to rebuild our system to make this one work and it cost us twice as much to install. Also I was told that they DO NOT accept returns. VERY unhappy with this company. read more

Be aware order a part received a week later and didn't fit. Return never used part and only received partial cost after paying out my pocket return cost. It's not worth it. You end up paying unnecessary cost for a product that you need to purchase somewhere else. No referral from me ever .. read more

Great prices, fast shipping and delivery from CA to NY. Got my pool up and running fast thanks to Best Pool Shop!

I think your one star reviews says it best TOTAL SCAM AND THAT'S A UNDERSTATEMENT. Their so-called courtesy call was super unprofessional, nothing was resolved and I felt like I was getting the runaround. I ended up getting ripped off. read more

Great service, selection and value! My pool parts were in stock and much less expensive than local pool shops, go figure. If it weren't for the good ol' USPS routing my package from California to Florida, then Texas then back to Florida, I would have received my delivery normally as in previous orders. I would highly recommend BEST POOL SHOPS, and the nice part is that they accept Amazon Pay which makes the transaction easy peasy. read more

I'm not sure about all the bad juju in the Yelp reviews of this place. My wife and I visited a couple months ago to get a pool vacuum, a hot tub blower (IYKYK), and some water test strips. Vartan was cordial and helpful--didn't try to upsell anything, gave me straight an honest information, and even processed my online rebate for me to n the pool vacuum. When the vacuum wheels started doing some weird stuff a week after purchase, I took it back into the store and Vartan was very helpful-- kept the unit so I could go back to work, contacted the manufacturer, and made the repair. The vacuum is working great ever since. When I visit a place like this, I'm not looking for a new best buddy to hang out with and eat ice cream... but I am lookin go for no-nonsense answers to technical questions about a subject in which I'm not an expert, and need to rely on trust and integrity. Glad to say I found that here, and will visit again with any needs to service my pool. read more

Great price. prompt delivery. Very satisfied with this purchase. Well done. The item has worked as intended with no issues. Will, hopefully, do more business with Best Pool Shop in the future. read more

Very poor and arrogant customer service. Excessive shipping changes and poor return policy.

I received this replacement actuator for my Pentair spa "therapies". Jets. It arrived promptly and was a great price. Easy to install and works great. Would definitely purchase again. read more

The New salt cell arrived and is working perfectly, as promised. shipping was fast and price is competitive.

I ordered some valve components from them. The price was great, service was fast, and all the parts fit just fine. I'll order from them again in the future. read more

order was shipped on time received on time. Price was great and description was exact. Thank you very much. Will certainly be doing business again. read more

Service- website Excellent shipping was within a day Selection- had what I needed Value- great price read more

This place is a scam. Selling counterfeit parts as original. I will be reporting this place to all authorities. Charging a restocking fee for returning damaged products is very shady. Original parts I bought elsewhere come in a factory sealed bag that says "Baracuda Original Parts" and the tracks come in a sealed bag with no creases in the tracks with out any damage. read more

Best Pool Shop - This is a damaged part that I was told thats hoe they come. - Hot Tub & Pool Near Me - Pasadena, California

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Amazing service. Easy ordering and delivered on time. Best price for original replacement part. My new home for all my pool needs. Thanks Best Pool Shop. read more

Tires were not OEM - Hayward as advertised. Price we thought was fair for OEM part however same price for aftermarket parts. Disappointed

Do not buy from this clown. Has the worst customer service I have ever gotten. Explained the bottom didn't want to go onto the tube and I did not want to break it. Came back with an attitude and said just push it on. That all come that way. Kept calling me back and saying are you calm now or should I hang up and call back to which he did 3 times. Horrible owner (according to the clown I spoke to) don't know if he is but had an accent. And of course the customer is always wrong and their right. Buy at your own risk. Consider yourself warned. read more

Got our order quickly and was not over charged. I would recommend this sight to friends and family. We all need to save time and money.

We were having trouble finding a very specific part for our pool, but we found it online at Best Pool Shop and they shipped it out quickly.

Same as many of the other people who have bought from this place. They sent me a package of cheaply made parts that don't fit. Then they want me to pay 20% restocking + shipping to get them returned. Don't do business here. read more

I usually don't write bad reviews, but had a horrible call with someone at the store. I called with a simple question about a Jandy salt cell housing. I explained what I had, and asked for assistance in finding a match to replace. I was told the one they had was a pro series. I explained to him, that mine didn't say pro series. He said they only make one, even after I told him mine didn't say that. When I again stated mine didn't say that, he became very angry, and called me an idiot. His accent sounded like a mid eastern male, NEVER CALL OR ASK FOR HELP. DON'T GO THERE. read more

Exactly the product I needed. From purchase to delivery to installation, everything was simply a breeze. Price was great as well. Thanks, Best Pool Shop, for a great buying experience. read more

I purchased a Pentair iChlor IntelliChlor Salt Cell Cleaning Acid Wash Kit. I was a bit worried about whether this was a legitimate retailer but everything went fine. The item was exactly what I ordered. Online ordering was easy, the item arrived promptly, and the price was very competitive. read more

Excellent. Great pricing. Delivered on shedule and packaged well. Easy online ordering process.

I shopped around and BestPoolShop had the best prices. Shipping was super fast. I got my items within a couple of days of placing order.

Pump was noisy and did not working properly. Best Pool Shop refused to refund. I would never order from them again.

Great prices and quick shipping! I needed the Bio-Dex 300 Swimming Pool Tile Cleaner which Best Pool Shop offered for less than I could find locally. I'll definitely order supplies again. read more

All I needed was a replacement Pool Pump Trap Cover Lid O-Ring. Not so easy when you want specific brand and not after-market generics. Best Pool Shop had the Pentair brand o-ring I needed at a competitive price. The item shipped quickly, exactly as described and was installed on same day received. My losing prime issue was resolved. Always hesitant when purchasing online, but their website was easy to navigate. I would purchase from Best Pool Shop again. Thank you. read more

The company has a really bad online ordering system. I've never used them. However, they processed a credit card transaction fraudulently on my card and then called to try to Double getting the money from me.. You're better off using a legitimate company read more

Very happy with my purchase and shipping time. Great value for the spa valves. Customer service was very helpful

Great service. I got the exact part I needed and I received it quickly. It was easy to find the part that I needed on their website. read more

Great compnay...Arrived on time. Highly recommend. Hard to find a company with great dependable service.

First, they're prices are competitive or better than Amazon. Shipping is fast and easy. If you need pool equipment, check with them first, their selections are not bad. Service response is fast and communication top notch. read more

In a perfect world, all businesses would be as quick to respond as Best Pool Shop. My order was processed immediately and delivery was two days later. From now on Best Pool is my go-to for pool parts. I am extremely impressed with the quality of customer service provided to me when my pool needed help! read more

They truly have the Best pool supply prices. I had to purchase a part for my filter, they had the party ready for me the next day. I will definitely be back. Angela- Ontario, CA read more

The Jandy valves I ordered arrived as scheduled and work perfectly. The best prices around. A very reputable company. I will be making future purchases here. read more

This place is horrible!! I ordered a digital pump controller. It was the wrong one, so it contacted them about returning it and they told me it would be a 50% restocking fee. When I sent an email clarifying the restocking fee I was told it was 20%. I returned the item and paid for postage and insurance on a brand new never installed item and was told they made an exception on my behalf and allowed the item to be returned. The kicker is that the favor cost me 50% of the purchase price (see below). If this is the way this family owned business makes money, I advise everyone to steer clear. This is just wrong!!!!! Your order on Best Pool Shop has been partially refunded. There are more details below for your reference: [Order #130332] (July 21, 2024) Product Quantity Price Hayward MaxFlo TriStar VS Pump Digital Control Interface SP3200DR3 SPX3200LCD 1 0 $354.23 Subtotal: $354.23 Shipping: Free Shipping (2-5 Business Days) Payment method: Credit Card Refund: -$177.12 Total: $354.23 $177.11 read more

Great prices and very fast shipping. Have been able to find most everything I need. My go to place for pool supplies.

Customer service is narcissistic. Waterway told me to call them to get the "lead time" to order a part and they flat out told me "you're lying!" read more