I've been going to this Ace for a few years and always have a great experience. The staff is friendly and always asks if I need any help locating anything as they have quite a large inventory. I especially like how they have the smaller and harder to find fasteners that the big box stores don't have. They have also been great about special orders on larger items, or items not in stock. Also a great selection of bbq and smoker items! Never a long line at checkout or at paint; defiantly a worthwhile place to shop! read more

Ace is the place for good friendly customer service. I use them for all my small stuff (keys, hardware, glues, etc.) Beats wandering around the big warehouse stores! read more

Mission Ace Hardware - Great service! - Hardware Stores Near Me - Glendora, California

Wonderful experience ... helpful staff, friendly atmosphere, good inventory. Their hours are beyond reasonable! read more

I was fortunate to have Ang help me with selecting a paint color for my master bedroom. The special color she recommended was absolutely perfect! She's gifted with visualizing the best paint color that works with artwork and natural light. read more

Only reason this location gets 4 stars is because it always has inventory. Staff can be rude depending on who you get and what there mood is. read more

Great Place Greeted with a smile and a hello as i walked in the door went only to get a bucket and was surprised at the assortment of BBQ s and smokers they had. Not to mention rubs and sauces i have not been any ware locally that has near there inventory. If you looking for wood pellets this is the place for traeger pellets nobody has all of the different blends not to mention the price was great. You don't have to go online they have it all read more

Joe at Ace Hardware was awesome yesterday he was very patient very helpful great attitude great employee they're all good there but Joe really stands out! read more

This place is great! The prices are a bit higher than HD, Lowe's and Harbor Freight bur their service and knowledge is far greater than the other three. I always come here for nuts and bolts because they are well stocked and organized. read more

I can tell you why Ace hardwares keep shutting down. We went into this store after checking stock online on a grill planning to drop $1500 on this thing and take it home. The sale price was not marked so we asked the nearest associate about the price. He gets on his earpiece to ask about the price. All of a sudden we are surrounded by like 6 workers trying to figure out the price of this grill. They start making this big deal about if we get the sale price then we won't get the starter kit with a cover and spices in it. That's fine we say, we would rather get the sale price. I asked can you try to ring it up and see if it's just on sale? Lo and behold, we get it to the register and it rings up on sale. The next issue was all 6 employees didn't feel it would fit in our car. After measuring and figuring out it will fit buying it there just didn't seem worth it. It just seemed like they'd rather argue about stuff than sell it so we got in the car and ordered it with free scheduled delivery from Home Depot without any hassle or judgement from any store employees. read more

OK let's just say in a world where customer service is fleeting, here it is thriving! Jeff is the man! He actually greeted us in the parking lot and helped me unload my grill and processed the return with a smile! This ACE has a customer for life!!!!!!!!!! read more

Every time we go in this store, we have received the best customer service ever! Doesn't matter what it is, electrical (or lighting), painting supplies, safety locks/key replacement, cleaning supplies (they have De-solv-it - IT WORKS!), nuts/bolts, to our most recent visit. Needed tiny batteries for a couple things...air conditioning remote, etc. Our problem was solved by Arron (sp?, - don't know last name), he went far above what was expected, got it opened (we couldn't), and reset it. Little (or big) issues that cause big problems, are gladly tackled by this Ace Hardware store, and it's VERY proficient and helpful employees. Arron could've easily said, I can't do that or you'll have to do that yourself (like Home Depot, etc. would've done), but he went the extra mile to make sure our problems were solved. You may save a few cents elsewhere, but you'll never regret the great customer service, which is fading in this society. Thanks, again, Aaron. We so appreciated you! read more

I love having this store so close to home. The staff is always super helpful and I can just walk in with a part, show them what I have and they take me where I need to go! Anytime I go in I can have 3 to 5 employees ask me if I need help while I wander the aisles looking for crafting ideas. If I explain a new item I'm trying to design they will frequently help me find a part to make it happen, I love that! The staff is super friendly, they recognize me and acknowledge me accordingly, that is much appreciated in this age of crappy service anywhere else I go. The store is well-stocked and easy to shop. Special orders and services are available for many other items. This is my go to hardware store! read more

Mission Ace Hardware - Hardware Stores Near Me - Glendora, California

I too am pretty sick of rude people! I loved the store and was impressed with the inventory, but it went sour, yes you guessed it, with the cashier! What the hell ever happened to "Hello and Thank you sir"? This B never said a word to me and just put my Change on the counter. Won't be back. read more

Oh my God I am so happy for God's beautiful hummingbirds. The Good Lord has Glass Hummingbird feeders for only $3.99 Humming bird love :) At Ace Mission Hardware. Ace has restored my faith for hummingbirds :) read more

My husband had an unpleasant experience with store employee. One employee took him to restroom and another employee was so rude and disrespectful. As he was leaving the restroom he became confrontational and tried to prevent him from using the restroom even though a coworker was there and had escorted him. As an adult there was a better way to address this issue. If restroom is not for customers there should be signage. At the entrance to restroom is Not right time to pursue the issue. Good customer service is let customer use, discuss with management and make sure all employees are on the same page. I never would have shared this publicly if I had received acknowledgment from Ace after contacting them. Just wanted public to be aware of unkind treatment at store. Better customer service would have been Ace apologizing and letting customer know what policy is for store restroom. Have yet to have a response to communication sent via email. Previously had always had good experiences at Ace in Glendora. read more

I was happy when I saw this "red hot buy" on storage containers! Unfortunately, this misleading ad was only for the $3.99 containers. I asked to speak to a manager and John (no title on his badge) was very short and told me he would not honor this ad and said I could call corporate. I have never felt more dismissed. What happen to customer service? From now on, I will only use their mailings to line the bottom of my birdcage. read more

Mission Ace Hardware - Red Hot Deals? More like Red Hot Lies! - Hardware Stores Near Me - Glendora, California

Great local hardware store. Great selection, friendly, knowledgeable staff. We have been shopping there since they opened. Customer service ladies are very friendly, and helpful, especially the tall blond lady. I think her name is Reyann. Recommend them to all of my friends. read more

I know that Ace Hardware stores are locally owned and I would truly like to see all local businesses flourish in these difficult times. I've made the trek to this store on a number of occasions even though I have a larger chain hardware store in walking distance from my house. I was disappointed on my last visit, where I went for a new o-ring for the stopper in my bathroom sink. I was told that putty would work much better for that application. While this sounded a little strange, the guy told me that he had installed dozens of sinks and knew what he was talking about. It turns out that putty works great for sealing immovable joints, but for a stopper that raises and lowers, the o-ring is really the way to go. I was pushed toward the putty in spite of the fact that I had a picture on my phone that clearly showed where I was trying to put the o-ring. After experiencing total failure with the putty, I resigned myself to getting a generic o-ring from the warehouse store whose signature color is the same as that of the outgoing president that their former CEO is buddies with. read more

Went the other day to pick up some play sand for my kids. Everyone was attentive, helpful, and friendly. My husband gets his grill gas filled up here and agrees. read more

No exaggeration the workers here are friendly, helpful and knowledge--aka perfect. They are the main reason I shop here instead of Home Depot or Lowe's. While it is a little bit smaller store they almost always have what I need. I'm clueless when it comes to certain projects but the workers never make me feel stupid for it. I have also had certain people tell me I need to talk to another employee about my project because they are the most knowledgeable in that area. I appreciate their honesty!! I also like that it's a franchise so this shop is owned by locals! Always great to shop local when you can read more

I recently shopped at Mission Ace Hardware one day ago. This store is a great small business. Everyone is so friendly! The sales associates in paint really know there stuff. Better yet there keys are only .50 cents! The big box stores are double that. Also, don't believe the negative posts on here either. I used to work in retail and dealing with the public is not easy. There is tons of crazy people out there. It seems like people need to relax. I always say every single person should work two weeks in retail. If that happened people might think twice about being difficult. Anyway, back to the review. If you like a warm friendly old school hardware store Mission Ace Hardware is the place for you. read more

Went here the other day to get a specific lightbulb and to see what kind of large moving boxes they had. They didn't have the exact bulb I was looking for but I got one that was similar and as far as the boxes, they have limited sizes. BUT the associate gave me suggestions on places to look for bigger size boxes. Now that's great customer service. I will definitely stop by here first before going anywhere else for my hardware needs. The staff here is extremely helpful and attentive to your needs. Highly recommend everyone check this place out first before going to Home Depot or Lowe's. read more

I can park and be inside the store with a 30 foot walk. If I need help, there is always someone easily located who can answer questions or give advice. Moreover, I like the fact that a great percentage of their inventory is US made, unlike the big boxes. read more

I was working on a project as I am disabled this help pass the time, anywho Nick helped me and he was great!! I am a 25 yr resident of Glendora and appreciate this type of service, Nick asked good questions and between the both of us we got was I needed he met and exceeded my expectations!!! Thank you all at Ace Glendora. read more

Ace has what I need when I need it. service is superb. A special shout out to John who always helpful and makes a point asking what project I'm working on. read more

Have lived in Glendora for many years and have shopped at Ace Hardware for years. I preferred to pay more and drive further to Ace because of their service. But the new employees are rude and not helpful, the women are the worst of the bunch, surly and have no hardware knowledge. I now get better service at Home Depot. read more

I decided to visit Ace Hardware in Glendora, Ca after not finding what I needed for my project. Ray was very friendly and helpful in finding the product that I asked for. He had the greatest tips on how to use the product. He was extremely patient in answering my questions. Can't find that kind of service at a big store. Because of Ray, I will visit Ace Hardware for my next project. read more

I always thought of this as my neighborhood hardware store until today. We have been here 3 times in the last couple of weeks to get Weber Charcoal. When I asked an associate today, he walked me to an aisle and said, "up until 2 months ago, this aisle was lined with grills, now we're out of stock ." I said, "OK, but I'm looking for Weber charcoal." He told me that I was out of luck because shipments come on Wednesdays and Fridays and oh, by the way, since they don't limit quantities, people are buying 4 and 5 bags at a time and one guy comes in and buys 12 bags a week. Really??!!! If you are a neighborhood store, you should limit quantities especially with how stupid people are with hoarding issues due to the pandemic. VERY DISAPPOINTED. Will avoid shopping here in the future. read more

Decided to take matters into my own hands a fix a cracked irrigation line. Giles greeted me in an aisle with a smile and asked what project I was working on. I explained and he said "easy!" and reassured me I could do this all by myself and save a lot of money by doing so. He made sure I only had what I absolutely needed and explained what to do. Giles was right - I repaired my sprinkler line by myself and didn't spend much to do so. Thanks Giles for helping this single female feel empowered!!! read more

If you haven't been to Ace to meet Angie the paint pro she is amazing!!! 7 years and 2 houses later she is still my go to girl!!! Whatever your project is, she makes it come to life! Thank you as always Angie for your smile and service! read more

I visit this ace hardware weekly, no matter what I need there is always someone their to help. A young man named Nick is especially nice and always does his best to get me what I need! My only complaint is that the store does not carry potted plants, which would be a huge plus!!! read more

My into Ace Hardware today to buy the window fan before you can't get them anymore but to other fans looked around very pricey in there got up to the register they're selling the same hand sanitizer 8 ounce bottle same exact brand $7.99 that you tell me if this is in price gouging $3.99 at 7-Eleven the exact same item I am extremely upset with Ace Hardware they have gotten nerve and a time of pandemic they're trying to make money off people that's sick that's twice the price gouging should be illegal and Wyncott they should be fined that should be against the law we have laws to protect us and they're not protecting us just because it's in demand doesn't mean you can charge twice as much as what the value is it's probably worth $.50 but they've got the nerve to charge $7.99 a bottle won't be frequenting Ace very often unless you need a quick item or a key made!!!!! read more

Visited this place recently on a Saturday morning. While I was looking at light bulbs, a female store associate walked in front of me (turns out it was a cashier) and it was like someone rubbed a dirty ashtray in my face. I was so disgusted! The smell made me nauseous. I ran out of there looking for fresh air, vowing never to return. I'll be heading to the nearest Target this Saturday. I'm sure they'll have what I need. read more

The guys that work the floor are awesome. The cashiers are hit an miss. I've come in and they're talking and not acknowledging the customers. A few are great and a few just want a paycheck. They have hard to find items and the floor staff always look for a way to help. read more

I walked into this store this morning with batteries and used florescent bulbs, looking for the recycling bin. The female checker yells out, "We don't recycle light bulbs! We never did." I had planned to buy some items as well, but was so surprised at her rude manner that I walked out and went to Home Depot. read more

I just called to see if they have gypsum products and the person seemed clueless on what gypsum is. I had to explain it was for loosening clay soil. After explaining all that, I said I saw the product online and it says it was available at the Glendora store but the person was saying I could order it online to ship to store. read more

won't ever shop here or use the ship to store feature. Got a call that my order was ready. I went to pick up they said no because they were closing and they would have to look for it. Why call me if it's not even here. I drove over an hour to get here. Now I need to go find my item at another store and come fight with these people to get a refund on an item I paid for already because I can't get back to this store for a week now. The customer definitely does not come first read more

I have commercial accounts at Lowes and Home Depot. I find their prices pretty competitive unless I am buying high priced items or large quantities. Staff always helpful, but the window screen is sub-par. Ads are good, but I find other Ace locations run better ads then this Ace. Also, why cant you access your ace rewards if you have an credit account. They dont give you a discount, so why use their credit when you cant earn points. That just doesn't make sense read more

My parents were having some plumbing issues with their washing machine. I thought about going to Home depot but decided to go to Mission Ace in Glendora. Boy am I glad I did! Albert was awesome. He took time to walk me through how the plumbing works and helped trouble shoot all the issues that could be the problem. I went to my parents house (I'm not a plumber) and pulled a few things apart, cleaned a few hoses and the problem went away. Albert's suggestion was correct! I found that his service was exceptional! I would have received this same help from HD. When ever I have a home issue, I will go to Mission Ace before I go to HD. This place has awesome employees that care about customers. Thanks Albert for the help, you're awesome! read more

This is my first time of writing any yelp report ever... But I am so moved of the commitment and service I received from the owner Jeff I won't get into a long version of what happened with one of the products I purchased from the store... This store / Jeff did right !!!! I will be telling many friends about the store... and will make it a point to do more purchases of other items there read more