I had an issue with an online order. I was not looking forward to dealing with customer service, but I found the employees at the North Upland Store to be extremely helpful. They were professional, knowledgeable and very patient while trying to help me find a solution. I did finally deal with Home Depot customer service who had communicated with the store and resolved my issue to my satisfaction. Thank you Home Depot for proving Customer Service is not a thing of the past. read more

Very disappointing experience with this location and the Customer Service given on "HDCares." My mother and I purchased a refrigerator and initially planned to pick it up ourselves. Because we are both disabled and could not arrange assistance, we returned to the store and paid $79 plus tax for delivery. Before scheduling, I specifically asked about the steps leading into our ground-level apartment and was told they "should be no problem." When the refrigerator was delivered, the driver left it secured to a pallet outside our property, obstructing an ADA-accessible walkway and our property manager's gate. I was then told the driver could not enter the property without another employee present. This restriction had not been communicated to us when the delivery was arranged. We had to urgently find friends/family to help move the refrigerator ourselves, creating unnecessary stress and an access concern for our apartment community. I contacted Home Depot to request a refund of the delivery charge. Unfortunately, my request was denied, and I was informed that Home Depot considered its handling of the delivery to have been appropriate. From my perspective, however, the service was not provided as it had been explained to us when we paid for it. This was especially frustrating given that we specifically asked about accessibility and relied on the information provided by the store. I hope Home Depot will reconsider how delivery limitations are communicated to customers, particularly when accessibility concerns are involved. read more

This is the second time I've ordered something online through Home Depot, first time at this location though, and both times my products were damaged. This time I'm really pissed though. There is way too much carelessness in the handling of products. This was EXPENSIVE. So unacceptable. If I wasn't completely without AC during this heat wave I'd return it immediately but I NEED it right now. Damn it. read more

The Home Depot - Dented $500 air conditioner. - Hardware Stores Near Me - Upland, California

I was confused on a measurement. Went to Michael in plumbing for help. He was demeaning and had poor manners. Had to walk away to avoid causing a scene. read more

I went here yesterday with a friend. I was able to get quotes and looks at different Tuff Sheds that they offer. After looking at them, I went into the store. It is a great location. It is very clean as I walked inside and outside. It seems like this place was easy to find workers to help inside and is in a great and safe location. In the past, I have got a few sets of window blinds here. I like the thick paneled ones as they don't break as easy. I also saw some items that I could get here for future use as home cleaning supplies. This is the best Home Depot I have ever shopped at! Definitely will be back here again soon! read more

The Home Depot - Hardware Stores Near Me - Upland, California

I was walking down the fertilizer isle when a huge rat ran by me. Then I noticed that some of the bags were chewed up and fertilizer was falling out. Then as I was walking down another isle in the garden section, another rat ran past me. Creepy!!! Home Depot needs to do something about their rat infestation. read more

I am doing a job that I need kitchen cabinets for I drove all the way from San Dimas to Upland to get a price on them. I go to the cabinet area. They say there's no one that could help me so I ask for a manager he tells me to go online and look at them if I wanted to go online, I wouldn't have drove all that way for nothing just somebody else being lazy read more

This may have been the most unprofessional and ridiculous interaction i've had at a store. My husband was using the restroom as myself and my toddler were waiting outside the restroom on the bench sitting down. An employee (couldn't get his name) but i'll describe as a 5'7, bald, hispanic, hefty man aggressively accused my husband of stealing because "multiple people" told him that they heard someone opening something. His first words were "I heard you opening something in there, what is it" aggressively. You know what he was opening? A small package of water wipes I gave my husband to wipe his butt. My husband said, "It's none of your business" as the methods of wiping his butt do not pertain to an employee. His aggressive demeanor persisted as he followed us for 3-4 minutes, which made me feel unsafe, so we showed him the wipes. To accuse a customer of stealing this aggressively with no other evidence , and asking to see what's in their pockets is absurd. My husband has worked as security for high profile clients so he knows his rights and knew this employee was extremely out of line. I'm not sure what this store has to deal with when it comes to theft, but this was uncalled for. Never coming here again and plan to escalate this issue. read more

don't use home depot for any home improvement projects if something goes wrong they won't fix it i did a new floor project the installation team they sent was a nightmare they ruined a lot of my furniture, put a hole in the wall, ruined some of my baseboards,broke my light broke my toilet,deep scratches in my new kitchen floor, and a discoloration in my floors that looks horrible and won't come out nobody is doing anything even though i have told them the same day how horrible the floor was and everything that happened and have called every day and i gave them the pool bathroom key but instead they peed in the house in the floor ring in the ground and put toilet paper down it for 4 days so it didn't clog my toilet when it gets put back on I had to dig my hand in there and take all of that peep toilet paper out of there cause there was so much is disgusting. they ruined my alarm system had to have alarm company come out. 4 weeks now and they have still have not cometo replace my floor because nothing else could be done to fix it.or given me money for alarm system and electrician to come out and put a new light in and the plumber, they say it's not an installation issue. They did a great job installing the floors they say and it's not a product issue they say They're passing the blame on me even for the damages i've even talked to corporate. They haven't really did anything yet. These are the managers and directors. I've spoke to who still haven't done anything yet. and won't stand by their installation and product for the nightmare of the company they sent to my house.Bo ,linda delgado ,muhsien hussien , Michelle. i just saw a response from home depot manager saying if we can help in the future click the link below first link doesn't work second right now i don't need help in the future i need help right now so they can replace my floor so i can get back my house and i feel at home again not with me packing and moving constantly my back is killing me my stomach is hurting and i'm getting headaches all the time from stress i just want my floors looking brand new like they should have been when they put them in not a constant fight to get them to do the right thing i still have not got money for electrician ,my alarm system they ruined,the plumber can't come till the floors are fixed, and i returned things that they didn't even use but the money went to some kind of account through the project that was done won't give money for that either and they made me pay every thing ahead of time just so i have no recourse in this situation i can't believe home depot is so underhanded this is 4 weeks of every day complaining i'm a Christian i'm just trying for them to do the right but do i have a slam dunk case yes i have documentation on everything i have videos and pictures every time i called who i talked with what they said how they said it how they are passing the blame to me i hired someone to do something to floor right that day they left instead of enjoying my new floors i hired someone one to ruin them its ridiculous they say well you have a cat you're cat did it really my cat is trained and yes i just went around throwing dirty litter around the house ridiculous again how about stand by your work it says on all the paperwork i have how they stand by there installation and product and the company they send will not damage and will respect your home enjoy the process and your new floors really lies i have caught them on multiple lies i have pictures and videos of there lies home depot staff have been unhelpful and disrespectful of me but i learned my lesson Don't do any project through home depot go independence company and vet them by reviewing them and check better business bureau never again read more

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First time to this location. Large parking lot. Plenty of parking on a week day during the day. Very clean store, friendly staff. Tons of options. Would recommend and return to this location read more

The Home Depot - Garden center - Hardware Stores Near Me - Upland, California

This review is a little overdue. Always want to give credit where credit is due. I got excellent customer service help from Andrew in the gardening department. He was helping me find what I needed to get from my list of lawn care needs. He was patient and went above and beyond. Appreciate his patience and time. read more

Walked in with plants ask the 1st employee I see if I could get some plastic for the plants I want to put in my car he says go to the garden area out there . I asked if someone is there that can help me he says " I don't know " and walks away busy looking in his phone so much for customer service here read more

The Home Depot - Upland Home Depot - Hardware Stores Near Me - Upland, California

Yesterday, I was on my way home and dropped by this Home Depot to buy some drano type solution for my Mom's bathroom sink. She's been having drain clog issues. I specifically was looking for the Green Gobbler Drain Clog Remover. I remember this brand worked really well with a toilet clog I had a while back. Well, it turns out Home Depot no longer carries the industrial potency version of the Green Gobbler (normally $40+) in their stores. Hence, I was going to get the lighter potency version of it for $12+... it probably would have taken me 2 or 3 rounds in order to get the clog taken care of LOL. I asked the staff member who was nearby me if there is a brand he would recommend. He said Instant Power is the brand he uses and it has worked well for his drain clog issues. It was $13+ which isn't much more than the Green Gobbler's price. I said why not... so I got the Instant Power instead. It has this printed on the bag that holds the bottle, "GUARANTEED to work or it's FREE!" Wow... now that's confidence! LOL It did work... drain clog no longer exists! No freebie for me LOL. Thank you staff member for your recommendation! Thank you Instant Power for your guarantee! I don't normally visit Home Depot unless I have to pick up something specific. However, whenever I do, I have never been disappointed with the welcoming staff and friendly & helpful service. Kudos Home Depot staff! Continue to do what you do best! And THANK YOU! For everyone else out there, be Home Depot inspired! read more

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I just had a great experience at this Home Depot, which is usually not the case at any HD. I needed assistance with items in the Garden section and a young lady, I think her name was Ashley (she used a cane), was extremely helpful and knowledgeable! She gave great advice and was very pleasant! read more

Super pleased with this Home Depot, especially the paint department. Alex has been a major help with all the various projects I've done. Overall, never had any major issues here. Pretty chill and employees super kind and helpful. read more

went to Home Depot to purchase some stucco netting. The row where it is usually kept didn't have any so I notified an employee. I was told that they had to get from the back storage on outside of the building. Mark said he would get the fork lift and get it. After waiting for about half hour, I went to ask again. Mark then stated that he wasn't in a hurry because he got paid by the hour! read more

I want to thank Salma in Lumber. She was so helpful and patient. Without hesitation she measured and cut my wood for me and it was perfect! Way to go Salma! Thank you so much for your great customer service!! read more

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I had some trouble looking for an item in the store but Andrew was able to help me find what I needed. He was very kind enough to double check my item that was out of stock. He was able to bring it down for me, which I greatly appreciated! Andrew gave amazing customer service and if I could rate him more than 5 stars, I would give him 100!! Thank you! read more

I had to get a refund and it was a little bit difficult to find all the information I needed, but I was helped out by a most professional and friendly person at Home Depot. His name is Javi and he did a great job. He is always encouraging. he should get a raise. read more

The Home Depot - This is the most professional helper of all - Hardware Stores Near Me - Upland, California

This review is specifically for Fabian in appliance sales. We took copious pictures of the hookups to bring with us to show Fabian our home outlets and hookup connections. We asked to purchase a fridge that would fit the settings. We purchased a refrigerator and washer dryer and confirmed several times that what we purchased would fit in the settings. Delivery driver tells us that it's not the proper hose...so we call Fabian back and let him know that we need the correct hose. Fabian and Home Depot took no responsibility and suggested we call a plumber to fix our irregular settings. Paid extra to have washer and dryer doors open the same way. See pics...that didn't happen either. Beyond frustrating and I suggest that you buy large appliances from someone who knows what they are talking about. **Update** Fixed the issue that we "needed a plumber for" with an 11.00 part. Thank you Home Depot...so glad we paid extra for installation when we did it ourselves. Basically just go anywhere but here! read more

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I received a Visa gift card for my birthday. I needed some boxes to pack Christmas decorations. When I was finished shopping I decided to use the self service register. I had never used a Visa gift card on a self serve register and it was not accepting the card. Gaby was overseeing the self serve and asked me if she could help. She was professional and walked me through the process. Very patient, very nice. read more

Avoid cashier Lidy (long grey hair and arm tattoos). So unbelievably rude and zero customer service. I've been to this Home Depot 4 times this week alone and will be going to the Euclid location from now on. Was walking towards registers to check out and there was a line for self checkout. Lidy opened a register and called for next in line. The next two people in line stayed in line for self checkout and the third person began to walk towards the number 5 register. I began to walk towards the registers to line up behind the third person in line. Lidy stuck her hand out in front of me and said "there's a line" to which I said yes they are waiting for self checkout. At what point can I get in the non self checkout line. She ignored me rolled her eyes and as she walked away said "that's why I called the next in line". read more

Update, came in the other day and had much better service. 2 different team members asked if I needed help. Big improvement

7/15/25 PM Rick at the paint department in Home Depot provided outstanding customer service! He was attentive, helpful, and went the extra mile by suggesting useful tools and showing me how to save the paint color on my phone. Thanks to Rick, my evening was made better. Excellent service! The praise of the praiseworthy is above all rewards Quote from Lord of the Rings read more

Wow went to buy a Christmas tree last night and a little hesitant about a woman cutting our tree stalk. The young very pleasant young lady said I'm certified. She did a great job. So very friendly, kind and caring. I asked what she was doing with the cut rounds. I save them if customers want them. So kind I grabbed a ton and she found me more. So very sweet and I wanted to give Alexus P a shout out. Thank tou for your excellent customer service read more

On Tuesday April 22nd 2025 around 5pm we walked into the store to purchase 8 5 gallon paint to metal buckets of paint. We went up to the paint department and asked if they had 8 buckets of 5 gallon paint, they had 6 on the floor and the rest were up on a pallet. Ralf was assisting us and when we requested 2 more to complete the 8 he said it would take a while in an annoyed tone. From the beginning it looked like he didn't want to help us. We said that was fine and he sighed in an annoyed manner. We took the 6 to the paint department to be prepared while they got a fork lift to bring down the ones that were on a pallet up on the rack. We then waited 30 minutes just for them to come up to us and request that we have to pay before they can prepare our paint. We asked them why and he said it was store policy. Then we informed him that we went to a Home Depot and purchased 8 buckets and they never requested us to pay first. We proceeded to go back and forth he then said you do realize these buckets are $200+ each after a little going back and forth he agreed to prepare the buckets keeping us there waiting for another 30 minutes. Once our paint was ready he walked us up to the cash register and didn't leave until he saw that the payment was approved. We were racially discriminated and profiled while trying to purchase $1600 worth of paint. I have never experienced racial discrimination and profiling in this matter in my life, while paying with a Company American Express card wasting company time and putting my job on the line. But I guess it's Home Depot's store policy, according to Ralph, or maybe it's because of the way I look in the area this Home Depot is located; he didn't think we could possibly pay for the paint we had requested. read more

It's a Big Box store. What else can you say? Using their app and identifying what you want makes it much easier to find when in store. I miss having a local hardware store in the city read more

I brought 4 large items from this Home Depot. I had an issue with one item and it was successfully resolved. Great customer service from Fabian, the sales person, Jazmin, customer service, and Randy. the Operations Manager. I highly recommend this store! Do not hesitate to buy items from here. You will not be disappointed. read more

I always have a good experience coming to this location and I actually drive a little bit further to come here because I prefer it rather than the one near my house. This specific time was the absolute best! I was assisted by Mary in appliances and she was so kind, knowledgeable, personable and patient with me. She helped me pick out a stove hood, dishwasher and trash pull out for my new kitchen. On top of that she even supported me by calling the HD credit line to combine the purchases to make sure I got the 0% interest promotional offer AND she was so considerate that I was in a hurry to pick up my dog from the vet. So grateful for people like her, makes me feel good about spending so much money there :) read more

Home Depot is my forever keeper ! This Home Depot is beyond clean welcoming and very very organized. Customer service is at your beck and call, and the team they have in all departments and all hours of the day are consistently helping you ! Thank you ! Need a fridge hit up Ben in appliance department! Very knowledgeable! read more

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On 10/06/22 at approx 1720 hours, I went to the Home Depot in North upland CA. I wanted to get a new door for my house. I go to the door section to get a door. I found the one I wanted but the door was dented. I saw there was another door but it was on the elevated shelve. So I go to the guy on his phone sitting at the desk in the Door / Window section. I asked him if he could please get a door down for us. He's exact answer was "What do you want me to do about it? In a loud irritated voice. He said it in a way I stood quiet and I was literally getting mad about to yell back at him. Then he said "that was pretty good huh"? WTH is this! This how employees treat customers. I just wanted my door. He then realized I think what he did and got up and I showed him the door. He then said ok we'll go that way so I can get it. I have never ever been treated like this before in any store in my life. What is this! It was a older male who if really large in stature. I don't want to ever get my doors and windows here. This man is beyond rude. I will never ever get doors here. I been shopping here forever and always had a good experience. But if this guy is having a bad day don't take it out on me. The only reason I got this door still is because lowes in another 20 mins away. read more

I think I found the employee of the month at the Upland Home Depot on 19th and his name is Steve. I want to recognize Steve in the electrical department at the Home Depot on 19th. Steve was able to understand what I needed before I could really explain the situation to him, he made sure I got all the parts and answered all my questions. He was so patient and helpful. I knew next to nothing about the electrical parts I needed and he helped me get all the parts together and how they will all work together. I really feel confident that I have everything I need to get the job done and won't have to stop my project in the middle and make another run to HD. I wanted to make sure I wrote this up so I started as soon as I got home. Steve helped me around 10:30am on 7/24/23. read more

On Friday Dec. 1st I stopped to look for and buy lithium batteries. Could not find AA lithium on the kiosk so I asked a male cashier who was standing around outside of his work station and his replay to me was "if you don't see it we don't have it" and walked away! I was totally caught off guard by his rudeness, as I was leaving and passing the work station next to his station, Cashier Olay asked if I found every thing ok and i explained my situation which she said " yes we have them " and took me to the kiosk grabbed the lithium batteries and apologized for her coworkers rudeness !!!! Now that's what I call 5 Star Service form a great Home Depot employee. Thank You Cashier Olay Don R. read more

This location is nice because it's off the 210 freeway by the mountain and even though Home Depot is always busy I prefer this one over the one on Foothill because it seems less busy than the others further south. We came here looking to get slats for a new bed frame and were able to find one of the Home Depot employees to help us. We took the wood up to the front to pay for it and the cashier, this young girl with glasses, was really funny/nice and laughed at us pretending to hit the leftover wood like we were going to karate chop it. She then told us that monks train to do this and she knew this because she fell down the TikTok Time Warp on monks. Fun store, that feels less crowded and more relaxed with nice employees and fellow customers too! read more

Amy in flooring was absolutely wonderful! She helped me with a tough decision on picking the right flooring, and saving some money. Thank you Amy for your professional opinion. read more

I rarely make 1-star reviews but this has been bugging me for a few years, this review goes back to 2018ish. I don't even know if this person still works here but an older grey/white-haired man by the name of Pete/Peter in the Garden Center is a handsy creep! I went into this Home Depot to ask about a specific brand of soil (Black Gold) and was told the Pete fella could help me because he's been there a while and knows his soils. As I'm asking my question and standing on his right side facing the sliding doors on the inside part of the Garden Center, this creep put his creepy old man's hand on me, he cupped his creepy hand on my left shoulder, ran his creepy old man's hand down to my elbow, and squeezed my elbow. So very gross. So very unprofessional. So very violating. I can still feel it in my memory. What the blueberry flapjacks? Who does this? Creepy old men do, that's who. I reacted by jerking back and stating loudly "I don't like being touched by people I don't know!!!!" Two other employees (both women) who were within earshot turned to look at him. He looked a little surprised but pretended nothing happened and just kept talking. Pete/Peter told me they don't carry that brand and some other stuff about soil, I didn't want to be anywhere near him so I started backing away, told him "thanks", and backed away from the inside portion of the garden center to the sliding doors, all this time he creep was yell-talking at me about soils, not sure if he stopped after I was out of the doors. This inappropriate touching, it's stuck with me, the nerve of this old man to think he can touch people. I'm guessing he only does this to people who present as women. I have far too many creepy old men like this do this to me over the years and I'm just so tired of it. Or maybe not, maybe he just touches everyone within arm's length. Either way, it is the worse thing to experience. Home Depot, you need to do a better job of training the old men that work for you not to touch people, especially women. Going into your store does not give consent to being touched in any way. Yes, I know not all men or old men are creeps like old man Pete but enough are. Even if there's only one, that is one too many. These men should not work in a place where they have access to humans. You might wonder why didn't write up a review back in 2018 when it happened and it is because I didn't have the bandwidth to deal with creepy old men that year, or the next, or two after that but now I do and I hope that by stating what happened to me I can stop feeling his stupid old man hand on my shoulder, arm, and elbow whenever I see a Home Depot. read more

I was really impressed by the friendly and over-the-top helpful service by all the employees there, and by Mark in hardware in particular!!

Who dose the scheduling? No help when you need it and everyone has a bad attitude. And you find a person but it's not there department so not helping or I get a racist reaction, people what to puff up like you tell me anything, I want yell at the employees and say it's your job a place of business. Nobody deserves to be treated like I feel when I need to go because as a home owner shit happens. I guess there Lowe's. read more

Picked up an online order here for my brother and was conveniently given the option of having the receipt emailed. As I was leaving, Olya stopped me and asked for a receipt when I told her it was emailed to my brother's account she then had me wait to confirm the purchase even after I showed her a screenshot of the order number with proof of payment yet I was unable to leave until the manager came & was treated as a thief since it didn't have a "yellow sticker". If customers are going to be treated so disrespectfully due to a simple mistake of not adding a sticker we should not be offered an emailed receipt. Very inconvenient, waste of my time, and embarrassing situation being treated as if I'm trying to steal something. read more

Came to the Upland (19th St.) store to buy power tools. Went to the tool aisle and found what I needed. Behind a locked cage. I looked for a orange vest to help me, none to be found. So, I go to the person staffing the self checkout. When I asked her to page someone to help me, she acted like I was ruining her day watching people check themselves out. She sends her page and I go back to wait. And wait. And wait. After 15 minutes, I return to the same person staffing the self the checkout. When I say "excuse me" to her, she turns around and angrily says "what!" and then turns away. Wow... So, I go to the front return desk and ask for a manager. The person pages a manager. I wait another 10 minutes with no manager or other person in charge showing up. Unbelievably horrible customer service. read more