We had a great experience from purchase to installation! Chris was very helpful and patient while I…read morewas trying to decide which dishwasher I wanted. He answered my questions and never made me feel rushed, which I really appreciated. Jose did a great job with the installation and was able to install it the same day we purchased it! He also noticed that some of the hoses needed to be adjusted to help prevent any future leaks and took care of that for us. He was very helpful, knowledgeable, and thorough. We really appreciate both Chris and Jose for making the whole process so easy. Great customer service all around!

Do not buy from this place. They take your money. They give you one broken refrigerator and when…read morethey try to tell you that it wasn't broken and that they tested it, they bring it back and they bring another refrigerator and it's broke too and they don't want to honor a warranty after having it for 2 weeks. Please do not buy from this place. They'll steal your money

Very helpful. Excellent price, Have used them before and will again. Previously bought a stove and…read morethis time a dryer.

False advertising with items that aren't even in the store. Multiple listings by multiple false…read moreprofiles all leading to the same storefront. They won't answer the phone, at least that part of the advertising is true, so after driving 45 minutes to see the item which has been advertised multiple times I'm told they haven't had it in a long time. Employee not interested in helping me look for any similar item. Item is still being listed every 3rd day on offer up. Would never recommend this place.

Deanna assisted us with our purchase today, and I couldn't be more grateful for her outstanding…read morecustomer service and guidance throughout the entire process. She helped us select a washer, dryer, and refrigerator that truly gave us the best value for our money. What stood out most was how thoroughly she explained each item, making sure we understood the benefits and felt confident in our decisions. She genuinely listened to our wants and needs and ensured we chose the right products for our home. If you're looking for someone who is knowledgeable, attentive, and truly cares about their customers, I highly recommend asking for Deanna. She made the entire experience smooth and enjoyable.

Too busy to help customers. I called inquiring about some appliances and a female answered the…read morephone and mid conversation her male manager told her "tell him we'll call him later". So far 1.5+ hours and no call back yet.. Totally uninterested in providing service.

Wow the service at the Ontario Warehouse is amazing Josephina is so professional and attentive…read more Great communication skills! And when I went to pick up my order John and Josephina helped me load my item and we were laughing and chatted. Thank You for cheering me up! You never know when someone needs a smile. I did and they went above and beyond!

I ordered a LG washing machine in the middle of the night on the Best Buy App. The pick up location…read morewas the distribution center in Ontario. The customer service in the front reception area was great. She showed me exactly where to go where to park and even gave me a picture map of exactly where I would be picking up my washing machine. I was worried about loading because I came alone, but they assured me not to worry that they would load for me. Overall I had a great pickup experience at this location.

We recently purchased a Thor 24" Wall Mounted Range Hood. I found that , as shown in Thor's…read moremarketing materials and descriptions , it is nicely designed and made. We also bought it because, unlike competitor's 6"- high hoods ,made to be fitted under cabinets, Thor's at 11" tall could be attached to the wall - and presumably exhausted through the wall. Therefore, upon receiving the hood, I was surprised and disappointed to find that , although Thor's unit could be cantelivered from the wall, it was only set up to be mounted under cabinet and exhausted out the top. Fortunately my contractor and I found a way to flip the exhaust port from top to back, turn the motor mount 90%, hang the unit from the wall and (without help from cabinetry) hook it to in-wall ductwork and electrical outlet. It works fine and looks great. It would have been much easier had Thor included this option in its design and instructions - or if, not, at least alerted potential buyers, in its marketing materia,l that the "wall mounted hood" was " designed to be placed under a cabinet and exhausted upward through it. Ken S. PS: I have photos should anyone be interested.

It is VERY difficult to get service calls and parts for all of the THOR appliances. In addition I…read morehave had issues with three of my new THOR appliances. 1. The Built in Microwave went out after 6 months and required an expensive new motherboard. Needless to say it has been replaced by a Panasonic. 2. Two refrigerator glass shelves shattered for unknown reasons and a third is being held together by Gorilla Tape. (Not due to heated or heavy items.) Repairman came by and was equally puzzled. Ordered shelves on May 9th and still have not heard back nor been able to connect with their service/shipping department. ALSO, the ice maker fell off of its mounting. Costly service call which pointed out that there was a design failure. 3. The dishwasher is quirky and has to be unplugged on ocassion so that it can reboot the program. 4. Gas stove top burns too hot. Difficult to simmer soups and sauces. Do not walk!!! RUN away from anyone trying to sell you on the quality of THOR appliances.

I bought a Duromax generator from this company on Ebay for a very good price…read more It was shipped quickly. I followed the instructions and trouble shooting but could not get it to start or even turn over. The instructions were incomplete and not clear. I emailed the company on Ebay. In 2-3 days someone replied with an irrelevant email that was not helpful. The person did not even know that this is a duel fuel (gas/LP) generator. I went online and found a Duromax customer service phone #. The operator was nice but told me the techs were really busy and would call me back in a day or 2. The next afternoon Brian called and was very helpful. It turned out that the battery was not connected when it was shipped. The directions did not show this. After I hooked up the battery and got it started and running, Robert called and offered assistance. I am very happy with their help and customer service. They were both professional and knowledgeable. Thanks a lot, guys!

they dont answer the phone and you cant put in a discount code your self. I was called back maybe 2…read morehours later, they argued with me about my brouser being the problem with auto discount not working. The shipping was going to be over 250$ I tried on 2 different computers. 0 not option for review!

Hello so back in Sept I received a fridge because I had ask that I can either fix mine or if not I…read morecan purchase one.So they found me one and they dropped it off to me.But when I got it the fridge didn't get cold so that was fixed and the light doesn't work in fridge.So again I was told they would look for another one to swap me it's now November never heard back from Them I text Luis he never replied back.Befire you purchase any items from there please check it and be on top of it because your only gonna have another problem on your hands.I wasn't gonna do this but since he never try to reach out to me or replied. Back to me because this is bad service from the start !!!!!!

This place is amazing. The sales person James was great. He worked in our budget and we got more…read morethan what we expected. He's a sweetheart whatever it is that you want. I'm sure he'll make your budget work. He did with us. go see James he's awesome. Thanks, James for your hard work

Extremely happy with our bbq island and jacuzzi! James was extremely professional and the team that…read moredelivered was also professional and quick. I wasn't quite happy with the color of the stucco at first due to changes in original paint color which were out of their control, but James had someone here the next day to repaint the entire island. I'm much happier with this color and we are excited to use our new barbecue! Thank you Extreme Backyard Designs.

First of all, a big shout out to Brian Swinson and Manuel Arteaga from the mattress department.. I…read morecame in looking for the perfect mattress. Manuel showed me around to some amazing mattresses. I listed my concerns. After 20 minutes of searching, I found the perfect mattress. I had to think what were my needs for a mattress.. Being 511, I need a sturdy mattress. The price on this mattress was pretty amazing. For the comfort I felt on lying on this mattress. I came back a week and a half later and purchased this mattress. I purchased the box spring and the foundation to put it on. Went buying a new bed. You always have to buy new sheets and two pillows. The credit check was very efficient and very fast. After shaking these amazing hands of these salesmen. I think about it. One of the best purchases with this was the Mathis home rewards so I purchased that too I walked downstairs with Brian to the credit department and finalized everything. I signed the dotted line The best part of the Mathis home reward yes, you get credit for $20 a month at the bistro on the 1st floor. So for the investment of $139 for the Mathis home reward. I get $20 credit each month for an amazing selection of food. Thank you again, Brian. and Manuel for the great customer service.

We had the absolute worst experience at Mathis. The sales associate rushed us through the process…read moreand ordered an ottoman that did not match our tastes or our couches' style. Then when trying to exchange it, they shooed us away to their tiny customer service department as much as possible. They clearly did not want to help us. The customer service representative would not even leave her seat to greet us or listen to the mistake that was made on their part. Because the item was a special order, even though we were improperly advised (and within the ridiculous 7 day return window), she simply told us no. Mathis will not help you or own up to any mistakes made on their own part. They want you to double check their sales team's work and make sure they order the right things. You know, because that's your job as the customer. Save your time and your money and shop anywhere else. I'd rather buy a cheap Amazon piece of furniture, because they'd at least treat us with respect. This place sucks and I'd give 0 stars if I could. Don't ever shop here. People are pushy, rude, and don't care to treat you like a human being.