This should be a NEGATIVE 5 star rating Only giving this one star because I cannot give a negative rating. Our Thor under-counter drawer refrigerator has been installed for six months. For all of those months, it has been alarming relentlessly. The only way to stop the alarm is to turn the unit off. We had to purchase a second "garage" refrigerator to hold our food. The contraption was purchased from LOWES, and we paid for the 5 year extended warranty (complete joke) which apparently does not apply until the manufacturer warranty expires (two years). The customer service experience has been THE WORST. Thor "partners" with Sears in our area but requires that parts be shipped directly to the owner address. Sears has made THREE visits so far, from THREE DIFFERENT service technicians. Each has made the same diagnosis and ordered the same part. This has been happening since December of 2025 (I write this in March), only because it took two months to even get the first technician to show up. We attempted to resolve this via Lowes. They were not helpful, pointing us to Thor, which was obviously not effective. We will never get these hours of our life back, spent on hold, service calls, moving food to and from the garage. DO NOT PURCHASE THOR EQUPMENT. Disrespectfully submitted, Grant Fletcher read more

We recently purchased a Thor 24" Wall Mounted Range Hood. I found that , as shown in Thor's marketing materials and descriptions , it is nicely designed and made. We also bought it because, unlike competitor's 6"- high hoods ,made to be fitted under cabinets, Thor's at 11" tall could be attached to the wall - and presumably exhausted through the wall. Therefore, upon receiving the hood, I was surprised and disappointed to find that , although Thor's unit could be cantelivered from the wall, it was only set up to be mounted under cabinet and exhausted out the top. Fortunately my contractor and I found a way to flip the exhaust port from top to back, turn the motor mount 90%, hang the unit from the wall and (without help from cabinetry) hook it to in-wall ductwork and electrical outlet. It works fine and looks great. It would have been much easier had Thor included this option in its design and instructions - or if, not, at least alerted potential buyers, in its marketing materia,l that the "wall mounted hood" was " designed to be placed under a cabinet and exhausted upward through it. Ken S. PS: I have photos should anyone be interested. read more

Thor Kitchen - Appliances Near Me - Ontario, California

I bought a Thor above the range microwave and after ~ 3 months, the exhaust fan made a terrible grinding noise and then the exhaust fan completely died. Thor sent a local appliance repair (who was wonderful) and it needs a replacement exhaust fan and part got ordered Jan 19. I received a note from Thor support that the part was backordered (already frustrating). On Feb 19th I got a follow up that it was back in stock and they'd let me know when they had a tracking # to share. It is now April 8th and it still hasn't shipped and I followed up 3 times and the reply is always, "sorry for the frustration, we'll look into it"....and nothing further. DO NOT BUY THOR read more

Wish I could give less than 1 star. Beverage fridge worked for one month, been waiting on parts for 2+ months. Customer service is an absolute joke. DO NOT BUY THIS PRODUCT!!!!!!!!! read more

I wish I could give them zero stars. By far the absolute worst appliances and customer service I have ever come across. They don't even have a warranty that they can stand behind. I have renovated two homes and put Thor appliances in both of them. I thought that maybe the first experience was a fluke but oh no, it got even worse! I had a warranty issues with the fridge and stove in the first home and a warranty issue with the fridge in the 2nd home. Both times I ended up having to coordinate the repairs on my own because their warranty/cusomter service people are the absolute worst and take at least 10 days to reply and then when they do, they have zero information. All they do is say "thank you for your patience while we try and work on this for you." I would not even use these appliances if they were FREE. Save yourself and do not purchase anything from THOR!!!!! read more

We purchased a 5 piece appliance package 3 years ago. Our refrigerator has broken 3 times, our wine refrigerator has been broken for 6 months with parts on back order (one side doesn't chill and the other freezes everything), we had to replace our dishwasher with a Bosch because it broke and they no longer made the parts, and our 48 inch double oven that has never heated properly or evenly on both sides just died. Worst purchase and cannot wait to replace all of the pieces. read more

Purchased a multi-thousand dollar electric range/oven. trying to get service for a broken LED light and an inconsistent burner temp on main burner. No one is willing to service this product in our area (Rolla, Mo) I contacted Thor and even they cannot find a service provider to recommend - what a joke! Stay away from Thor products !!! read more

I would never purchase a Thor Kitchen gas cooktop again. The LED housing around the knob will crack. If this happens outside of the 2 year warranty it will not be covered. Expect to pay for the repair and parts out of pocket. Not a quality product at all. I should have purchased a KitchenAid. So disappointed with this purchase. Do not purchase any Thor product....just look at all the reviews posted before me. read more

Thor Kitchen - Cracked - Appliances Near Me - Ontario, California

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Will never buy again. I purchased my dishwasher via THOR Amazon Store. It came in a terribly beaten condition like it fell from a loading dock. No help from Thor, you wait on the phone until someone passes by it and decides to pick up. Now they are playing a shady game of not marking delivered on Amazon. I'm stuck with a pile of garbage waiting for someone to take it back. read more

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Water Leak under new fridge. Unable to find a Thor repair tech to come out. Terrible customer service. When you call the 800 number, you get someone on the other side of the world. They subbed Sears repair, and they did not show on three consecutive schedulings. We hired a private repair dude to fix our over-priced fridge. Zero customer service! Avoid. read more

We've had a terrible experience with Thor. Although the appliances were well priced and seemed good quality, shortly after installing a Thor ice maker we came home and found our house flooded. The 2 week old ice maker failed. Brand new cabinetry was damaged beyond repair, panels and kick boards had to be custom ordered and replaced. Thor sent a repair person - after about 5 weeks trying to locate one - that repair person ordered a part that Thor could not locate. Part finally came in many weeks later, scheduled installation several weeks after that - only to have it fail again. Multiple service appointments with various third-party vendors (including latest Sears repair) scheduled, cancelled, or no-show. Finally got the repair scheduled a third time only to come and find it leaking again. Despite Thor's offer to continue sending repair people to attempt to fix, we no longer trust the appliance. I asked for a refund - they told me I need to contact retailer. Retailer must contact Thor and guess what - this process is as messed up as every other repair process we have encountered. It's been over a year. What a mess. I discourage you from purchasing any Thor appliance. read more

WORST CUSTOMER SERVICE EVER! Fake warranty, fake repairs, fake customer service... All they do is lie about calling back and replacing their crappy products. BUY ANOTHER BRAND! read more

Terrible customer service and my new oven basically needed repairs after 2 months and getting them to acknowledge the need for repair has been impossible. Do not buy read more

THOR Appliances, do not buy this crap. We have had multiple issues wit the customer service especially the Ontario location. We have had to call multple times just to get defective appliances repaired or replaced. Ontario is lazy and very inadequate, we just called recently, and they returned 3 days later and stated from their email, the appliance is out of warranty. There only response with a 5 year warranty was there techs you can call, and THOR has no idea what they charge. When we responded we have a warranty they blew us off, and never responded Run from this company and never use their appliances and total of 5 issues with two appliances! read more

My Thor dishwasher broke down for the second time within a year of starting to use a brand new unit. It has been five weeks and they have not sent the right parts or said they shipped it but have not when I called them again. The customer service is abysmal - parts are not in stock to repair and when they are they constantly put my case on review instead of shipping out the parts. Please avoid using Thor products and save yourself time and money. Having to wash dishes by hand for 5 weeks while they attempt to fix the dishwasher has been a nightmare and feels like I am back in the 1900s when there were no machines! read more

I purchased a refrigerator from Thor Kitchen and I am very happy with my purchase! The customer service at the Ontario location was wonderful! Alex was very helpful and took the time to answer all our question. Nico was also very helpful in assisting with strapping down our appliance. Give those two a raise for their hard work!! I will definitely purchase Thor appliances in the future because of this great experience! read more

Thor Kitchen - Thor Refrigerator - Appliances Near Me - Ontario, California

This review is for the big bosses and the appliances. First of all, this brand WILL NOT work for a long time. Appliances broke after months only. Fridge made stupid sound after a while, and customer support knows nothing. The big boss in there, especially Wayne, is a bast*rd who has a crab mentality and does not care about staff. Only cares about money. Doesn't care if the products work. He just wants the money all to himself. Don't buy their stuff. Don't support this product at all. You can tell products were cheaply made. Stay with LG. read more

I ordered a Thor 30" refrigerator back on January 24th of 2025, and I am still waiting for it. The arrival date keeps getting pushed back. When I called Thor directly, they said it might be by July, whereas I had just been told by Howard's that it was May 30th...How is this acceptable? Additionally, I reviewed their website and found that the reviews are two months old. The fridge may look beautiful and get wonderful reviews, but the company selling a fridge through multiple venues that they can not even deliver is despicable!! read more

This review is not for the Chino store, but instead Thor customer service. I recently bought a completely gutted and remodeled home from a developer. During the remodel, a Thor fridge, microwave, dishwasher, and gas range were installed. Thor refuses to honor the warranty, and address an issue with the gas range because I didn't purchase the item myself. The items were purchased by the developer during the remodel, and I am the first person to use them since I am the person who bought the home. This is a terrible way to do business. read more

Update to my previous review. Wish it was an improvement. Sadly it is now worse. Now after almost 3 months of 'we are working your reimbursement we (Thor) don't have enough information to reimburse you. Yeah right, drag your feet and then say sorry. Avoid Thor products at all costs. read more

My wife and I purchased an entire appliance package of THOR appliances and so far the gas range and refrigerator have had problems in the 1st 6 months. The range was repaired easily by a 3rd party repair company while the refrigerator had 4 appliance repair folks try to repair the leaking water/ice dispenser to no avail and FINALLY after 7 months THOR agreed to replace the faulty unit, the first unit was damaged in shipping, so they sent a 3rd unit and it is leaking in the exact way. I have demanded a FULL refund and was told I have to go back to the appliance company where we purchased the unit and they will have to get a refund from THOR! THOR is a COMPLETE JOKE and I would NEVER buy another THOR appliance!!! read more

the absolute worst company i have ever bought anything from. they are a bunch of thieves and conman. i bought a brand new ice maker and almost immediately a part went bad and did a lot of damage to my condo. this happened before thanksgiving. i have been getting the run around from deanna escareno nad have been asking for a superior to contact me. everytime she blows me off by saying she will have someone contact me and she goes silent. sor she says she's waiting for her manage to review my file. she never calls when she says she will and then when i finally speak to her there are no apologies and when i grill her she says she was off for personal reasons. i don't care how many jobs you have or how young you are, you have a job to do at thor and if you tell someone you are going to do something, do it. the part was acknowledged faulty because the local installer noted it as such and she offered me a 2 month extension on my warranty while i waited months for thor to send the correct part to the local installer. the local installer said these plastic part thor parts are over tightened in the factory and they've seen countless of the same repairs. how and why knowing this do they still send these machines to customers. but really... how do you send the wrong part multiple times that an installer is asking for to complete a repair???? this is john gutman, please have a superior to deanna contact me because i have a feeling i am not the only customer frustrated with deanna. she is rude, unapologetic and never does what she says she will. i have almost 6 months of emails with her to prove it. read more

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Do not ever buy their appliances. Both the dishwasher and stove went out in less than a year and the customer service has been horrible

The free-standing duel fuel $2700 range worked great for 1 year, and then the oven stopped working. The warranty is for two years, however, they will not honor their warranty which is for 2 years parts and labor. I have called 8 times, submitted for service 3 times and they still lie to me when I call. They said they couldn't find any submissions for 3 weeks, then they found it. Now they keep promising a call. Every day we call is another promise of contact. Nothing. I have to fix it myself which voids the warranty. That must be their game. Terrible company. read more

"I have owned several Induction Cooktops over the years. All have lived up to my expectations for ease of use, heating speed, and efficiency. The THOR unit isn't bad but not great. The major difference between THOR, Kitchen Aid, and Bosch is the THOR unit does not provide a continuous flow of power to the burner. It sends pulses of power to the burner. This can occasionally cause the food being cooked to underheat or overheat depending on the settings being used. This being said THOR is not a bad deal for the money but other brands that are slightly more in cost would be a better purchase." Also, Ice Maker is a Waste of Water & Electricity "What THOR does not tell its buyers is that this unit operates at 40 degrees Fahrenheit. It does not keep the ice frozen but allows it all to melt within 48 hours. If you are using a great deal of ice this is not big deal. However, for the occasional user it is a waste of of water and electricity. Average use is 4 gallons per week of water that is not filtered, recycled and reused. It just goes down the drain. The compressor cycles about 4 hours a day. How this unit was awarded Energy Star Compliance is beyond me. I'll be purchasing another unit shortly." read more

DO NOT BUY THOR.. worst customer service and they do not have the resources to repair appliances still under warranty. We set in Michigan and they have sent us to call repair people from North Carolina because they "don't have anyone in Michigan" or they have you find your own and they will " pay you back" which they don't do. AVOID AT ALL COSTS if you don't live in their home state. read more

If I could give them negative stars I would do that. We bought an entire Thor Kitchen when we remodeled. After a year the Refrigerator quit working. Contacted customer repair, a part was "ordered" From March to October -6 months-we were without a refrigerator. They refused to give us a new refrigerator just kept saying the part was coming. Shortly after that the oven quit working. After 5 different repair men came to work on it, the decision was made that it could not be repaired so a new one was ordered. Thor refused to have the defective one removed. We had it removed. There were 2 large burn marks on the floor. Every time we used the oven it was burning the hardwood floor underneath Which could have easily burned the house down. Then of course the refrigerator went out again. The exact same problem as before less than 10 months after they had "fixed" it with the part that took 6 months to get. Despite an email from months earlier saying the warranty on the fridge was good for another year, they refused to honor their word. The quality of these Thor appliances is not good but the worst is the people who run customer service. They are dishonest, deceitful, and not customer or service oriented. Never Never Never buy a Thor appliance and don't expect the people at Customer Service to stand behind their appliances or their warranty or their word. read more

I spent close to $6,500 on Thor equipment, a venthood, range, dishwasher and refrigerator. The fridge they shipped me has defective handles and dented the face panels when I installed them as the bars where too long. I put in a request for replacement parts and the warranty person, I think named Rondell, was incredibly rude and accused me of damaging the parts on my own. I then called out a licensed service company and paid them a $99 service fee, they came out and confirmed the handles were too long. You'd think this was enough for them to understand it was a manufacturing defect but no they doubled down and circled the wagons and I've had to live with a one handle damaged fridge for the last year and a half. They refused to honor the 30 day return policy and any type of responsibility for a manufacturing defect confirmed by a reputable and licensed third-party service company. Honestly I'm done with these guys and am just waiting to replace the whole fridge with a new one as every time I look at it makes me depressed and I feel like a loser that got ripped off. I don't recommend doing business with this company, if there is an issue they will treat you with disrespect and leave you high and dry once they have your money. read more

Stay far far away from Thor. The customer service is a joke, nobody picks up the phone, response time is slow as molasses, and they don't have any technicians of their own. Thor relies on third party companies to service their units which break all the time. read more

The customer service is so incredibly frustrating and talks in circles. Additionally they have a new policy that the technician cannot talk to owners, only other technicians. After sending out a third party technician and wasting $200 I am done with this brand. read more

Purchased Thor Kitchen 48 range in 2017. All dial scales are off. This is a common issue that not covered under their warranty. Be AWARE ! Poor customer service and product quality. I can not read temperture while using the oven now. read more

Thor Kitchen - Appliances Near Me - Ontario, California

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Customer service is the worst, equipment is put together using wrong parts, many breakdowns, Poor Quality.

My review is not a reflection of the Chino Hills location. My complaint is with Thor customer service. I call it self service because the service representative lacks knowledge of the product and their communication skills are awful. Thor Company must outsource the call center overseas. We chose the insurance which covered parts and labor. The service department sent out a technician from Sears only to diagnose the problem only to find out a switch needed to be ordered. That took almost a month to receive the part.The part gets delivered to your home then you need to call Customer Service to make another appointment to install the part. Their process is so bad my order was placed incorrectly by CS stating my microwave was needing the part when in fact it was for the range. I was so frustrated with the whole ordeal that I vow to never purchase a product from Thor. We spend 4 Thousand dollars on a range and within 9 months of the purchase a part fails. BEFORE SPENDING 150 dollars for insurance have the sales representative from the store or online explain the insurance plan and ask about third party repairs. read more

Point blank...Customer service is as bad as it can get. It's not worth the effort to even contact them.

I bought a thor 36 gas range and it was over 3,000.00. It is works but the enamal in oven is coming off every time you bake and the oven racks our dull and you can't clean them. And its only maybe 5 years old but it happened with in 2 years. Its not a quality oven and would not buy anything from them. read more

Thor Kitchen - Appliances Near Me - Ontario, California

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Horrible service! Good luck getting them to honor their warranty. Takes forever to get a response. Going on week 8 trying to get resolution on a two drawer refrigerator not holding temp that is still under warranty. read more

ONE STAR IS TOO MANY FOR THIS COMPANY !!! Paid $3200.00 for a stove that gave us problems the first week. Burner ignitors constantly give us trouble. We were told they could be replaced (cost would be approximately 1200.00!) that would only cover two out of the six burners! Then the oven igniter went out. We had to pay a service man to come look at it, another quote of over $1000, but my husband was able to figure out how to fix it himself. Parts are impossible to get your hands on. Don't buy anything from Thor! Their customer service is horrible, they do not return phone calls or text messages or emails. We found out they were just a few blocks from our home so we went into the office in person to discuss our first issue with them. Now they have a third-party that takes care of any issues with their products . read more

Wish I could score them lower!! We purchased and had an entire kitchen appliance package installed October-ish of 2022. It worked perfectly for two months. has been broken ever since. Over 5+ service calls and we are in June of 2023 and it's still not working, like unusable, and I'm not sure we will ever get it working at this point. Horrible customer service! read more

I.purchased a 36" LP Range for my new home. The burners did not burn evenly so service was issued. 5 weeks of receiving the wrong parts,and not being able to use my range at all!, the tech was finally able to get the large burners working better. Still cannot use the small burners 3 months into this issue. I have messaged a product manager I found on LinkedIn, emailed and called customer service to request a new unit but have no response. Holidays are coming and I am not looking forward to cooking for family on 2 burners. Horrible! read more

Purchase a beautiful 36 inch stove 4 months ago. After 2 weeks of working perfectly, the oven would not turn on. Customer service by e-mail is unfailingly polite and apologetic but after multiple appointments where the service technician could not get support from Thor, incorrect part delivery, damaged part delivery, the oven still will not turn on. A complaint to the Better Business Bureau was closed because Thor's response was that customer service was their #1 priority and they were sure this would be resolved soon. Home Depot, where we purchased the appliance, refuses to assist us as their contract with Thor prohibits them from dealing with customer complaints. Do not purchase a Thor appliance. read more