I had a great experience with Nice Guy Appliance Repair. Frank, the technician, was on time,…read moreprofessional, knowledgeable, and worked quickly. He was honest about the condition of my Samsung washer and gave realistic expectations about its longevity. I appreciated that he was patient and took the time to answer my follow-up questions thoroughly. My only feedback is regarding the initial communication and scheduling process. I initially left a voicemail and didn't receive a callback until I followed up, but they apologized and were responsive and communicative from that point on. I'm also someone who likes to compare pricing before making a decision, especially in today's economy. I appreciated the effort to answer my questions and provide the information I requested, even though at times I felt my many questions may have been outside of their usual interactions. Overall, I would absolutely recommend Nice Guy Appliance Repair for their quality work, honesty, and knowledgeable technician. I appreciate the service I received and wouldn't hesitate to use them again in the future!!

He was on time , very professional. Didn't talke long at all.He installed my over the stove…read moremicrowave with out using the template as it was lost during the 1st installation. I would definitely hire him again.

Would highly recommend this service to everyone who wants a very high quality service with a very…read morereasonable price!!! Victor diagnosed our Washer dryer and refridgerator! explained us in details on whats going on and to whether we even need to repair or do maintenance on it or not! its rare to have a service whose very honest! very different from other services ive encountered so far!! They can expect me as their long term client :D if i needed a home service!!

I would probably avoid this repair service at all costs. We have a Samsung refrigerator that is…read morenotorious for icemaker issues. I reached out to them to fix the problem. In order for me to get them scheduled I had to pre-pay for the replacement icemaker they showed up a few days later replaced the icemaker and supposedly corrected the issue that was causing the melting ice. Two weeks later the I started melting in the problem started all over again they came back out one more time. And sent a new technician. Here we are a month later and we're still experiencing the same problem. I would avoid them at all cost I had to dispute my credit card to get my money back.

Very helpful had what I needed and took the part I ordered wrong very good service , the girls…read morebehind the counter where nice and answered all my question cheerfully and happy

Great inventory and great help in repairing my wash machine. The pricing was way better than online…read moreas we'll.

If you're in the inland empire and need help with your fridge, avoid this company. My claim began…read moreJanuary 2025 and it's still not resolved in June. Missed appointments, wrong parts ordered, different techs doing the same checks. One of the most disappointing experiences of my life. This company was hired via Home Warranty of America and Whirlpool, who are equally useless when I raised my concerns a number of times over these 5 months. Thrown out food, condiment. Tried using an ice chest. Wish I didn't get warranty and just bought a new fridge. Oh well, next time.

Robert - from Appliance Hero's SAVED THE DAY!!!…read more Robert is very knowledgeable. He knew what the problem was on my washer, ordered the necessary parts, came back within two days and fixed the problem with excellent. I highly recommend this company - and if you get Robert - you are in good hands, and he works efficiently and cares about the outcome of the production.

I had an outstanding experience with Steve's Appliance Repair. Their technician came out to…read morediagnose and repair my Samsung dryer, which had already been "fixed" by another company. unsuccessfully. He quickly identified the real issue, explained everything clearly, and made the proper repair on the spot. My dryer has been working perfectly ever since. I really appreciated their professionalism, honesty, and skill. It's a huge relief to find a company that actually gets the job done right the first time. Highly recommend Steve's Appliance Repair to anyone needing reliable service!

My dryer was squeaking during use, and they were able to come out quickly to replace the bearings…read moreand belt, as well as clean out built-up, burned lint inside. They did an excellent job, though the service was a bit pricey.

We walked to Pacific Place inside the Best Buy to look for appliance. The people there were ( and…read moreare ) very helpful and knowledge. We are being helped by Stephen Castellanos, Chris and Brooke. Three of them are doing everything to meet our need and answering our curious questions. Stephen Castellanos is our main guy. He is very friendly and he tries his best to matched price with other stores. He is very patient, professional, engaging. I am sure others are too just as Chris. Chris seems to be the lead team and he makes sure everything is done correctly. We have few changes in our orders; Stephen, Chris and Brooke make sure all are done correctly down to the detail. Highly recommended.

I am very impressed and great full for the help Roberto Aguayo-Gutierrez provided he truly is an…read moreexpert in all the appliances and provided outstanding service. He guided us in our decision making by giving us all the specs and details on each item we purchased

Excellent Professional and Trustworthy. Our washer was making noise but of course it didn't when…read moreMatt came to our house on time and very respectful of our property. It finally made a bit of the noise I had described. He checked out our entire machine after finding the problems that he discussed with me and given me a quote. I was struck by his honesty and agreed. He did an awesome job fixing our washer machine at a great price. This note is just to say Thank you Matt...you saved us from having to replace our washing machine. Look if you need an appliance Pro you owe it to yourself to contact Matt. Just outstanding service. Charlotte

Our refrigerator recently stopped cooling properly, although the freezer continued to function…read morewell. I contacted Appliance Pro in the morning, and by 11:00 AM, Matt was at our home. He conducted a thorough diagnostic assessment and quickly identified the issue. The required replacement part was located in Fontana, and since we are in Riverside, Matt personally picked up the part that same evening. By 6:30 PM, he returned to install it. Throughout the process, Matt demonstrated exceptional care--cleaning each component before reinstalling it and even taking the time to clean the glass shelves. His professionalism, attention to detail, and commitment to service exceeded our expectations. When I commented on his thoroughness, Matt simply replied, "It's nothing extra, just part of doing my job." That dedication truly reflects his work ethic. We were impressed by his prompt response, accurate diagnosis, excellent attitude, and very reasonable pricing. Appliance Pro has earned our trust, and we will confidently rely on them for future appliance repairs.

Nicholas was quick and easy came out on a Sunday repaired it and it was fixed. Thanks again.read more

Nicolas was prompt and professional. The company was quick to respond to all communications. He…read morecame and took care of our issue on a Sunday afternoon, which was much appreciated to avoid having to fit in into a busy weekday. He worked quickly and gave me some good additional information and tips about maintaining the dryer. No more loud thumping noise.