My wife and I have been searching for a bedroom set. We initially visited various furniture stores and eventually returned to Mathis Home in Ontario, CA. The sales representative, Gigi, provided exceptional service throughout our interaction. A few days later, we texted her to inquire about the bedroom set, and she answered all 7 questions. When she did not know the answer, she informed us and later responded within a few hours. This marks our second purchase from the store; previously, we purchased two couches and a protection plan insurance. However, we had a negative experience with the insurance, which has caused us to hesitate before purchasing it again. We haven't made up our mind yet, still thinking about the protection plan insurance. Planning to pick up our merchandise in a week. 02/05/2026. Overall, the product's quality and Gigi's customer service were outstanding. read more

Brandi Lee went above and beyond for me! I came in wanting to see a sleeper sofa and left with an entire living room set! She and I collaborated on making my new space everything I could ask for. The team was absolutely aces at delivering MOST of my pieces exactly within the agreed upon window. There was a bit of a miscommunication on getting some of what I ordered onto the truck to be delivered on the same day, but thanks to Brandi Lee and the dispatch team, we were able to finally get all the pieces together. For the final price, I would have done this process several times over. I couldn't be happier with the choices made. Thank you, Brandi Lee and thank you Mathis Home! read more

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We're happy we became members of Mathis Home; Not only do we save on every purchase but we also enjoy our monthly bistro meals. The Pizza has always been delicious & enough for two. The salads are delicious too, I love the House Salad the most. Today I'll eat the Turkey Pesto Sandwich with applewood smoked bacon. They will eat Patty Melt with Brisket Steak. The Bartender is friendly & courteous. Dos XX Lagers for us but you can order your fav bottle or glass of Wine. It's a great value to eat in. Come & enjoy the beautiful furniture & decor and fuel up (food) You'll Yelp me later with a like! read more

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Henry Porras was very helpful showing me around Mathis Ontario for my first time. I am a super indecisive person and he was very patient. We definitely got our steps in that day because we walked through everything. The store itself is huge and beautiful. Unfortunately, there were only a handful of pieces I liked. They have a pretty bistro and a bar. I did enjoy their fancy massage chairs. Thank you Henry for taking the time to listen, being informative and kind during my visit there. read more

Mathis Home - Furniture Stores Near Me - Ontario, California

I can't say anything but HORRIBLE things about this company. I ordered a bed that was never on back order after two weeks of no updates, they tell me its back ordered weeks. After waiting over a month for the order it comes and 5 of the pieces required to put the bed together are completely missing and the screws are stripped. I called the company, it takes them a week to get me an answer after calling everyday. Promising me they would provide with updates and they never would, i had to call multiple times. They then provide a replacement that is again on back order and I waited weeks for again. Then, to top everything off the delivery drivers refused to bring the 300 lb bed upstairs and dump it on my front porch. this whole process has been nothing but a nightmare and this company is a scam . do not recommend read more

I visited the store and purchased six chairs. Five chairs arrived and I waited for the sixth chair to arrive. Once all the chairs arrived, I realized they were too large for my table. I called to ask what can I do to exchange them? I went back to store and found smaller chairs, which were less expensive. I went ahead and made the exchange. The restocking fee was almost $300! They made no effort to work with me even though the sixth chair was delivered late. Furthermore, I got tricked into buying a membership for almost $160. Basically, lost almost $500. I will never shop there again! read more

The furniture sold here is cheap and completely overpriced! Save your money and shop for quality, durable furniture somewhere else. Also, the guys that come to your home to put together the furniture do a terrible job as well. We have only had our expensive 6-person seater dinner table for less than 4 years and it started falling apart within a year of purchasing it. All the nails fell out of our bench, our guests were almost injured from the bench practically falling apart, horrible! We also bought an expensive mattress here and it's the worse mattress we have ever slept on. Just really bad quality furniture here. We would NEVER go back to purchase anything here again! read more

Noel Sofa - A Long Overdue Praise We purchased our Noel Sofa back in May 2025, and although this review is a bit delayed--thanks to the usual life and work priorities--it's absolutely deserving of recognition. My wife and I are thrilled with how beautifully it complements our family room. It's stylish, comfortable, and has quickly become a centerpiece in our home. That said, my wife has jokingly banned me from sitting on it to keep it pristine--but I can confirm it's incredibly comfortable! Friends and family who've visited have all complimented its look and color. I'll admit, I'm not the easiest customer--I know what I want when I'm spending my hard-earned money. Thankfully, our sales agent, Isaac R., was outstanding. He was patient, knowledgeable, and genuinely helpful throughout the process. Given the size of the store, I'm impressed by how well he knew the product line. Both the sofa and Isaac R. deserve 5 stars. If you're visiting Mathis Home, I highly recommend asking for Isaac R. You'll be in great hands. read more

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Avoid Mathis Home at all costs. The Troy sectional we purchased is so uncomfortable to sit on now, the base has no support, sinking after only 2 years, while our 10-year-old Living Spaces sofa is still in great shape. We scheduled a pickup for both pieces so they can "fix it", and they only took one, left a 2ft scrape on our ceiling in the process, then failed to show up for the rescheduled pickup. Customer service is awful, unorganized, and I'm having to call them to follow up constantly since they don't actually call back when they say they will. Mathis has completely lost my trust & wish I could just dump this so I don't have to deal with them and buy elsewhere but the sectional we purchased wasn't cheap & we added the "protection plan" to it too. Save yourself the trouble & headache and go elsewhere for furniture that would actually last. read more

Mathis Home - This photo doesn't do it justice to show how dark the scuff they caused on our ceiling in our entryway. - Furniture Stores Near Me - Ontario, California

Our couch is still failing! Such a bummer for how costly it was. Now the cushions are close to flat and it's just barely one year old. read more

Mathis Home - Gap - Furniture Stores Near Me - Ontario, California

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Hi Rick, I appreciate your response but based on the negative reviews I think I speak for most people. We want the best selection of quality furniture for a reasonable and competitive price in a clean store with no gimmicks like club membership with slight discounts and free dinners. Most people don't want to go to a furniture store for dinner after the purchase and we certainly don't want stalkers following us around. I personally would like to see tags with all the basic information (manufacturer, color, price, measurements) and if I have any questions I will ask for help. read more

We initially had a great experience with our sales representative Gigi, which made the process enjoyable. However, when we decided to cancel our order, the experience became incredibly frustrating. I was transferred four times and spent about 45 minutes on the phone before they were finally able to connect me with a sales manager. It turns out that only a sales rep or manager can process a cancellation, which made the process unnecessarily difficult. I had considered going back and choosing a different style, but after this experience--and after reading similar reviews--I've decided not to shop at Mathis Home again. read more

Horrible delivery service. The first delivery came with damaged items. I then proceeded to wait two weeks to have the items re-delivered due to delivery times being in the middle of the day and select delivery times not being an option. Upon second delivery items were missing so they cannot proceed to put bedroom set together. Totally ridiculous! I spent way to much money to have this many issues! I will never shop here again! read more

500,000 ft. of amazing furniture, they have a clearance area and a designer clearance area along with a beautiful bar and bistro that has great food and prices. The manager upfront Josh was so welcoming and Lindsay the designer was beyond fabulous in creating all the personal options needed. read more

Mathis Home - Furniture Stores Near Me - Ontario, California

Do yourself a favor and don't shop here. On top of being overpriced for lousy furniture, their 7-day return policy is a joke. If anything goes wrong on day 8, "that's your problem" as we were told by their customer service." Bought a nearly $1,000 electric recliner only for the mechanism to stop working after a couple of weeks. Called Customer service who was pretty useless in solving the problem. No returns, no exchanges. Will never step foot in this place again. By the way, their membership is just another way for them to get more money out of you. read more

Very uncomfortable experience and will not be returning. First off the woman that was "going to assist us" gave off a very snooty vibe and then sent some rookie to basically stalk us. There is being helpful and available to answer questions and, there is following you around the store like they are Loss Prevention and you are going to fling a chair over your shoulder and bolt. It became a game if we could "shake our handler" and just look for a couch in peace. There were more staff than customers! Just gives the ick. read more

I visited this store hoping to find a sleep sofa that matched the one I had previously purchased here back in 2020. I knew it might be a long shot, but if it wasn't available, I was ready to invest in a completely new living room set as long as it included a sleep sofa. My original plan was to spend about $1,500-$2,000, but I was prepared to spend between $4,000-$4,500 for a full set if needed. When I walked in, Katie greeted me, and I explained that I wanted to get information about my past purchase first, and quickly that a cashier would be able to help me, which Rebecca was absolutely amazing she went above and beyond to help me locate the original order. I really appreciated that! After that, I asked a sales associate where the sleep sofas were. He pointed to the back of the store and simply said, "All the way in the back." I was surprised he didn't offer to walk with me or guide me, but it's fine. When I got to the back, there was no one around to assist or answer questions, so I took pictures and went back to the front and spoke with Katie again. I explained I had a question, and since no one was available to help earlier, she offered to call someone. I said no thank you, I had mostly figured things out and I will likely order online. However, while I was speaking to her, she continued looking at her laptop not once making eye contact or giving me her full attention. I understand multitasking, but when a customer is standing in front of you, basic courtesy and attentiveness should come first. It felt dismissive and unprofessional. At that point, I simply said thank you and left. Unfortunately, my purchase and my business will now be going elsewhere. read more

Mathis Home - Furniture Stores Near Me - Ontario, California

It's December 13, 2024, and Rick from Mathis Bros contacted me via Yelp after I left a review that same day. Prior to this, I had reached out to Mathis Bros numerous times, only to be told that management would call me back either the same day or the next--calls that never came, despite my repeated attempts. I made every effort to give Mathis Bros the opportunity to resolve the issue before posting a review. In fact, I explicitly told them, "Here's your chance to fix this issue before I leave a review." However, after 10 days of waiting with no response from management, I posted a detailed review of my experience on Yelp. Interestingly, that seemed to do the trick, as Rick and the business manager promptly responded to my review on Yelp. While they did refund the Elite Delivery Fee, they never returned my phone calls. It seems this is how Mathis Bros operates--only responding when public reviews force their hand. It's like they're giving me a refund to make me go away. Those 10 days of stress, trying to get someone to address my concerns, were unacceptable. Even with the refund, it doesn't make up for the frustration I endured just to get their attention. I find it unacceptable that a business would respond only after a public complaint. They should address issues promptly and stand by their products and services, not delay for over a week. Honestly, I believe that if I hadn't left the review, I'd still be waiting to hear from them. For this reason, I will never shop at Mathis Bros again. Even though my sales people were awesome and I would buy from them again if they were at a different business, the management here and the people behind the scenes really need to maintain and focus on customer service. The sales people are the only reason I'm giving a three stars. If it wasn't for my sales people, they would be getting a one star. read more

Mathis Home - Zero mattresses removal! They told me they don't do mattress removal over the phone on my delivery day! So I had to remove it myself. - Furniture Stores Near Me - Ontario, California

The sales team was accommodating and friendly. That being said, they sold me on the protection plan highlighting that it covers stains. I have called to file two claims for stains (I have 3 kids) and they seem to make every excuse under the sun to not come out. We paid extra for this service and they refuse to provide the service I was promised at the time of purchase. Full on scam. I would not have purchased two white couches as a family of 5 if they didn't assure me that accidental stains were covered. I truly want a refund on the protection plan asap. read more

Mathis Home - Stain. - Furniture Stores Near Me - Ontario, California

Our first stop for shopping new couches They met everything we wanted! We left to check one other nearby Leather store & headed right back. We worked with Dionte & we're very pleased with his recommendations and all the options he showed us. The store had every option we asked for & new features in addition to our choices. We asked for the white glove treatment which was available. We purchased the additional warranty also. The couches we chose were available in other fabrics & color leathers... Navy blue was beautiful! Custom fabric was about an 8-12 week turnaround. Overall I would recommend & will return for our next furniture purchase. The 2 floor showrooms are absolutely beautiful and many styles on display. I loved the no pressure & how fast he was able to recommend the products from our list of wants. Great Job! read more

Mathis Home - Furniture Stores Near Me - Ontario, California

Went to Mathis Brothers to check out mattresses and with their help found a great William and Lawrence mattress manufactured by them. Well made and comfortable with a great deal. Highly recommend them. Their salesman was very knowledgeable and showed us the best choices to make. read more

If what you're looking for is in their warehouse, you may be ok as long as there's no problems. If you order anything or have an issue with something, good luck. We ordered two recliners which were supposed to be delivered in 6 to 8 weeks. To avoid having to give up 40% of my deposit we were at their mercy. Six months of having been lied to every month by every manager from Ontario, CA. to their headquarters in Oklahoma City. We finally got our recliners six months from the day we signed and put a 40% deposit. The second day we had them. One of them quit working. I called customer service and was told someone would get back to me later that day or early the next day. We're at two weeks and no one or repair part has shown op. Never again Mathis!​ read more

Unbelievable. Not only did this location refuse to honor the protection plan that was included in my purchase of an area rug, but they refuse my warranty claim on top of that. When purchasing, I specifically asked about pet damage being included under the protection plan, I was assured that it wouldn't be a problem. Little did I know that when it came time to honor that promise, they would reroute me to ProtectAll, who flat out refused to even consider me! Mathis customer service then sent me a link to GBS Enterprise, who (guess what) sent me back to ProtectAll! All I wanted was a cleaning which was covered under my protection plan! read more

I came to the Ontario Mathis Home on October 12, 2025 around 5:00 p.m. I was greeted along with my partner right away. As we browsed the store the salesperson continually followed us as we went to each end of the store and even on the second level. Right upon arrival we made it known that we were just looking around and would let him know if we needed anything. The way this man followed us was extremely annoying. He would hover around anytime we stopped. It literally felt like we were being stalked, it was so uncomfortable. I understand the salespeople make commission off sales but there's no need to follow shoppers around to ultimately make the experience dissatisfactory. Maybe make wages livable instead of making employees hound guests. read more

1-Star Review: Deeply Disappointed with Mathis Brothers I am extremely disappointed with both the quality of my $6,000 couch and the service I've received from Mathis Brothers. I purchased this sofa only nine months ago, and it's rarely used--yet the ottoman cushions have already separated, creating a sag in the middle. Another cushion sinks the moment you sit on it. For the price I paid, this level of deterioration is completely unacceptable. What makes this even worse is the customer service experience. I scheduled an appointment weeks ago and arranged my entire day around the technician's visit. I even called to confirm the 1-4 PM window and was told the technician would arrive closer to 3:45 or 4. After staying home all day, I received a call at 3:30 canceling the appointment due to "car issues." I took time off work for this appointment. I waited weeks for this appointment. And Mathis Brothers didn't even bother to show up. For a company selling high‑priced furniture, this level of product quality and customer care is unacceptable. I expected far better, and right now I regret choosing Mathis Brothers. read more

Michelle greeted me at the front door... very knowledgeable young lady... took me to the area I was I needed to find .... 'Sofa sleepers"... found a beautiful set... not sure if it will fit through the my front door... but if it will..... I'll probably buy it...it's really a comfortable set....queen size memory foam mattress... I'll need a couple of chairs too... Plenty of parking available .... read more

Mathis Home - Furniture Stores Near Me - Ontario, California

My husband and I recently stopped into this store to see what they offered to furnish our new home. We did not have plans of buying furniture from Mathis but we experienced such wonderful customer service, we ended up buying a sofa and 2 chairs. While the store has a large selection and is well staffed, what stood out the most is the help provided by one of the employees, Juan. Juan got to know us and made us feel comfortable while we looked around, he never pressured us. We picked out our sofa pretty quickly but struggled to decide on accent chairs to match. Juan was so helpful, he even went so far as to pick up various chairs from across the store and carry them himself so we could see if they matched our couch. He had a great attitude and even gave us his personal number to be sure everything was delivered and to our liking. When I came back to pick up our last item from the store, he made life easy for me by meeting me at the front and even loading the chair into my car himself. I cannot recommend him enough, he absolutely made our shopping experience both easy and enjoyable. read more

The store has beautiful fruntire sadly tried to get help was not acknowledged even when sales associates look right at you and give a look like your trash. Someone else walks in and was given the red carpet, a other store will now happily get my business read more

Just bought a sectional sofa and was too big of a piece in my new home. Furious the fact they were unable to take back the couch that was bought a week ago for the re selected couch due to minor water spill!!!! Useless protection plan! Don't waste your money on i What a disappointment ! Never going back nor refer anyone! read more

Manger did not look into my review or issue. The problem was I had a warranty and upgraded with a new mattress. The new mattress that was delivered was hard as a rock. The sales associate before I purchased it said if we don't like the new mattress we are able to exchange it. When I wanted to exchange it after being delivered for 10 min I was told I couldn't unless I bought a mattress protector from you. Obviously I would've bought the protector had I known this information. Train your employees to provide accurate information so there's no issues like this. You lost a customer for life and I will never recommend anyone to your store. 2k down the drain. read more

Mathis Home - Response - Furniture Stores Near Me - Ontario, California

This is one of THE WORST places to buy furniture from, I will never buy from here again. We have given them many chances and every time we buy from them something ends up terribly wrong. Delivery is always a complete disaster. They have delivered our items to the complete wrong address and dropped it off with somebody that tried to take our furniture. We had a kids bunk bed delivered and the bed was put together improperly by the delivery team, endangering our children. The turnover at the store is so bad that the employees are often new and have no clue what they are doing. We had a new employee "schedule" our delivery for a day but they never showed up because the employee only hit "estimate" instead of schedule delivery. Only buy from here if you don't value your own time and money, because I assure you this store does not give a hoot about your time. read more

Hi Rick, Thank you for responding. The hardware delivered today was flat-out wrong, and your driver completely stripped the table's screw strip, leaving it useless. This is a mess, and I'm beyond frustrated. You need to fix this now--send the correct hardware immediately and address the damaged table. What's your plan to make this right? I expect a response ASAP. Delivery # 59D118814. I am sure you can look me up read more

Mathis Home - The part is the wrong size and length--the driver forced it in with an impact tool, and now it's stuck, won't go in, and won't come out. - Furniture Stores Near Me - Ontario, California

My review will remain the same. They lied about material on couch. We finally gave it away for FREE and that was a chore because even though free people cringed when they saw the peeling ...it was disgusting. I WILL NEVER BUY ANYTHING FROM MATHIS BROS. Through all this their only communication was blaming us. That's the real Mathis Bros. Good luck to all those who continue to shop there. They really deserve - before that star! read more

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Customer service on the day we bought our couch was great. We ordered our couch July 16, and were told it would be a few weeks to get it since it's custom. We got our lazy boy delivered Mid Aug. To our surprise they gave us 2 Left ends. On top of that one of the motorized units didn't work (I checked all the connections) its just not working. After a group of calls and having to call the store, we are told conflicting information about the working piece is going to be picked up not the bad one. The call to the store manager finally we're told that the correct piece is going to be made or has been in the works, but this time will take over 2 1/2 months to get it. Which either tells me: we weren't priority in their system....or the order wasn't placed until after several calls and finally speaking to the store manager on 9/23. Still waiting but at this point we are done. Customer service has not been great to my wife (furniture privacy laws are on par with HIPPA laws apparently), also we have a non working incorrect half of furniture. I get its the wrong piece but not even an offer to fix it in the meantime would've been the bare minimum. That's been our experience. 11/01/2025 Mathis delivery came by and low and behold its the wrong piece of the couch. read more

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I had a great experience at Mathis Home in Ontario while purchasing a sofa. I was greeted by Manal and shown around the store prior to making a purchase. Manal was exceptional with a great smile, patient, very pleasant and friendly with a drive to ensure I was happy with my experience and furniture selection. I will shop there again because first impressions are lasting ones. Thank you Manal. read more

DO NOT buy from them!! All their furniture has problems and you will have a hard time returning. You will regret it. READ your contract. The fine print. Their furniture is TRASH! read more

We had a great experience at Mathis Home Ontario. As soon as we walked in the showroom we were greeted by Raul Santamaria. We explained what we were looking for and he showed us the various options. We liked that he wasn't pushy, gave us time to ourselves, then came back to check on us and discuss options. From there he took us to other options with no pressure, but showed us a lovely option which was on sale. After visiting four stores we went back and bought the upgraded sofa and loveseat the Raul showed us. Also, we asked if it could be delivered before Thanksgiving and he made our wish come true! We love our new sofa and loveseat! It is super lush and comfortable and all the mechanisms work perfectly. It is a wonderful refresh for our family room. Best of all we got out at a great sale price!! The delivery process was easy and handled very professionally. They set everything up, made sure it worked properly to my satisfaction, then cleaned and disposed of all trash. We received a follow up call to make sure everything was done to our satisfaction and working properly. All-in-all a wonderful experience. read more

Nice store with a very large selection. But seriously, no one wants/needs to be followed by the sales guy throughout the entire store! I even point blank told the guy "we were good, and didn't need any help" though he still followed us. We ended up leaving for this reason and this reason only... read more

Although it seems everything is overpriced I have been very happy with my purchases through Mathis home. I have bought my living room furniture, my bedroom furniture, and miscellaneous other items here and I've been very pleased with my purchase and service. You really can't beat their selection of quality items. read more

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Spent a long time searching for sheets. My search stopped here. After a daunting task of looking for sheets that have the potential to fit a Tempurpedic mattress without paying a hefty price for Tempurpedic sheets, I found them here. I looked high and low in IE and didn't want to purchase online without looking at the color first and feeling the quality before buying, so I took a chance on a furniture store. To my surprise, they sold sheets. In today's world, where online shopping has taken over yesterday's in store shopping in a brick and mortar building, I don't experience enough excellent customer service but when I do, I like to acknowledge it. This is a crucial element that builds an everlasting relationship between the consumer and the business. Manny and Hayley were awesome! From the start of my experience u til the end, I can't thank these two enough. Manny took the time to make sure I was taken care of from the moment I walked in. Exemplifying what customer service is, he understood and assessed what I was looking for right away. Showing me a variety of sheets, I quickly learned that my search was gonna stop here but not only would I walk out with new sheets, but would have options. Manny made sure I was taken care of even when there was a glitch in the computer inventory. Confidently, I was happy that I was gonna have a good night's rest. Nothing like a fitted sheet not fitting. Sleepless nights are over because of this purchase. Hayley processed the transaction at the end. Retrieving my item at the end, she went above and beyond by checking the stock that the computer listed wrong and checked other stocked sheets that weren't linked to correct skew. Her patience to check and process my transaction by picking up item was perfect. Honestly, had she not double checked, I would've had to do a return and then walk away empty handed. I can't tell the gratitude I have for something that means small to someone. Hayley's and Manny's patience and customer service was great. No complaints. Thank you Mathis Bros. for carrying exactly what I needed and wanted and a special thanks to Hayley and Manny for everything! read more

Mathis Home - Furniture Stores Near Me - Ontario, California