I had a fantastic experience at Floor & Decor! My contractor Dave (Calderon Design Build) and I came in to source flooring for my bathroom remodel, and the entire process was smooth from start to finish. The staff was incredibly friendly, knowledgeable, and genuinely eager to help us find the perfect materials. They had a great selection to choose from, and everyone we interacted with made us feel welcome and supported throughout the process. It really took the stress out of making decisions for the remodel. Highly recommend stopping by if you're planning a project, great products and even better customer service! read more

They have a wide selection of floors and more to choose from. We were in search of new floors for our home and found the ones I liked the most. The service was great many of the employees were knowledgeable with the questions I had. Not all were sure but they were able to direct to someone who was more familiar. I appreciate the assistance we received and didn't feel pushed into buying something I didn't want. They gave us the space to look around and figure it out. Not desperate for a sale which honestly can be overwhelming at times. The value of the product is great--we wanted to get something that is going to last and not something cheaply made that will be damaged within a few months. The padding and other components of this floor are the reason we decided to purchase from them. I recommend checking them out and seeing what kinds of deals they have in store. You save more money by purchasing in store than you would online. read more

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First time in this store, huge parking lot, felt clean and safe, not much in the area, large store. Greeted right away. Friendly helpful staff, tons of options and displays. Highly recommend and would return. read more

Floor & Decor - Home Decor Near Me - Rancho Cucamonga, California

I have been to floor decor a lot of times and I've never had an experience with an amazing customer service from a gentleman named Paul " the mustache guy" He was extremely patient and very helpful with helping us with our shopping needs. If anybody happens to come over here, I highly recommend him. read more

We needed waterproof laminate wood flooring for a room reno, and this place was a total score! First time there, Louis R. helped us out was cool and took his time answering our questions, and didn't rush us one bit. We came back the next day, and Kimberly S. stepped up, helping us choose the perfect stuff like soundproof acoustical underlayment and an overlapping reducer to make it look sharp. Everything went so smoothly, no stress at all. Their products are top-notch, and their prices are honestly some of the best I've seen. We'd already bought marble and laminate from them for a bathroom remodel, so we knew they had a great selection. I'm happy with how it turned out and will be back for my next project for sure. If you're looking for flooring or home remodeling needs, this place is awesome, definitely check it out! Highly recommended!! read more

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Big shout out to Paulie, for helping us out during his lunch time. He went above and beyond to help us out. Shout out to Pedro, for great customer service. read more

Great customer service! Returns and exchanges are always hassle free. Large selection to shop from. My go to place for floor needs.

I just got new floor in my house I needed to get some bullnose trim to go around with baseboards. Katelyn helped me with everything. She was very professional and knowledgeable. I'll definitely go back. read more

Ale was an amazing design professional!!! She was so helpful and made our shopping experience top notch! Thanks Ale.

My experience there with customer service was okay not the best but okay now the flooring and products the whole different issue after 2 and a half years I'm having issues and I'm getting sidestepped all around the barn read more

We came to this location since it was closest to us for during the time for backsplash and grout. We were helped the first time by Tamara and she was very nice by showing us the type of tile we were looking for and suggested we find a few samples to make sure we're happy with our choice. We found one we liked and came back to the same location a second time to get more of what we wanted. The second time we came we were helped by Nelson and he was very knowledgeable about his grout and made it very easy for us to make a decision. Nelson and Tamara made our experience very enjoyable and we appreciate the help and tips they both gave us. I would recommend them for anyone who has questions walking in. I'm sure everyone else is nice and knowledgeable too but speaking on experience they're the ones that made an impression read more

Daniel was professional and helpful and made my shopping experience smooth! Thank you!

First off, I wanna give hands down to Pedro for helping us out on selecting what we needed. He knew all the ends and out of what we were looking for, and he helped us out tremendously, one up above and beyond as a floor and decor. Great place to visit has a variety of things, specious and great customer service throughout the staff as well. read more

My remodel started out in the master bathroom. I liked the wood look tile so well I extended it into my bedroom, hall and office. What the heck, might as well continue it into the living and dining room. That's when I ran into a snag. The tile was clearanced and Max could only locate 5 boxes in all of Southern California. He phoned the Moreno Valley store and secured the 4 boxes they had left for me. Oh no! I had enough to cover the bedroom and that was it. Max was wonderful suggesting I phone Customer Care in the morning. He also reduced the price of the 9 tiles from his store. Customer Care was able to locate 40 additional boxes I needed from Portland, Oregon. This could have been a nightmare but thanks to Max and Andrea at Moreno Valley, it's a dream come true. Thanks Max, you are a credit to your company. read more

Floor & Decor - Master bath shower tile from Floor and Decor. - Home Decor Near Me - Rancho Cucamonga, California

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Selection was amazing. Service was good, though some where more knowledgeable than others.

Once again Paulie comes to the rescue when the designer was unavailable. He was awesome. Found everything I needed and was very professional. Also found ways to save me money on the purchase. Thank you!! read more

Floor & Decor - Home Decor Near Me - Rancho Cucamonga, California

Above and beyond customer service from Associate Paulie! Paulie is phenomenal! Paulie's mustache alone deserves Employee of the Entire Store. Paulie is knowledgeable in tile projects and protrays an extensive interest in construction all together! Presentable, professional, and grateful! A total all-star! Greets everyone, helps everyone, and thanks everyone for shopping. Paulie's great sense of humor, phenomenal personality, retail skills, and stellar customer service are immeasurable compared to other places that we have shopped at. What an awesome associate! Excellent experience! Good job to the Floor & Decor Store Manager for finding Paulie! read more

Great selection at the best price , Thanx To everyone involved in making my business thrive read more

Floor & Decor - Stone - Home Decor Near Me - Rancho Cucamonga, California

Great service. If you happen to be in there and you get stuck on what you should do. Or not sure on some ideas. Speak to Nelson and his team of designers. He spent several days with me planing out the complete house. Never rushed me and explained in detail the differences in quality and designs. He really sets the bar for what great service is. read more

Outstanding employees alert: we remodel homes and come to many Floor & Decors locations, we've been to norco, Fullerton, Santa Ana, san Gabriel, Moreno valley and Rancho Cucamonga. In our hundredth trip to Rancho Cucamonga we experienced excellence in customer service - Nordstrom like level from Jia and Andrew. Jia is an eager to help associate and goes above the call of duty to help and give advice and grab things we need. The store manager at Rancho Cucamonga also is an outstanding manager and the excellence transcends from to bottom here. Often the other floor & decors have disgruntled and morose employees that just want to run away from you and provide no or little help. Give Jia and Andrew gold medals, if you come to this location you need to seek them out! read more

I was recommended to check out floor and decor as I planned to remodel my upstairs bathroom. I went into the Riverside store x2 after visiting Lowe's. Home Depot and several other stores for bathroom tile. I purchased and picked up my tile after choosing the flooring was told scheduling was done from the Rancho store, and it has been a nightmare 2 weeks and still no floor after I scheduled an appointment last week. I received a text around 1045 pm questioning if I purchased all of the items. I said tile and grout only after receiving quote I wasn't aware I had to pick up and purchase all items. I asked about replacement of the baseboards and was told , "We don't do that". I said i did ask and was told it was an additional cost. The next morning instillation day . No show. I call the store .. they got on it said a crew would be coming. A person did show up not at 8 am but at noon. Luckily i happened to be home. Alex was very nice. After speaking with him he informed me he was not there to remove hardie back or replace boards and it would an additional cost and extra work to do so. I call the store again to get some clarification on what's being done and what I'm paying for. No call back.. I take off work after being told the work would start at 8 am. Do to an unforseen issue Alex couldn't come back I was notiied via text. I call the store again to verify what I'm paying 1300$ for. No call back. But someone will be at my home tomorrow at 0800. I'm up at 7 am . Call the store at 0845 to confirm service time now it's, " by 10 am". I have yet to receive a call from a store project manager to address my questions or concerns. Unfortunately I put down a deposit and started the project. I even remove tile myself to help speed things along. My time has been taken for granted. I have no idea where the contractors come from there is no ability to talk to anyone but a receptionist. I fear the cost will be more than what I was quoted. I don't know who will replace the baseboards after the project is completed. And since they are not replacing hardie back the quality of the work long term. Truly frustrated and I still have No Floor week 2. I thought I made the right choice choosing Floor and Decor over Lowe's, Home Depot and a recommend handy man. Frustrated in San Bernardino read more

I was impressed with how much Floor & Decor has to offer. They have so many options to choose from, and everything is laid out in a way that makes it easy to compare styles. The customer service was great, everyone was approachable and willing to answer my questions. Shopping here made the process stress free, and I'll definitely come back for future projects. read more

Love coming to this store! There's so much variety of tile and ideas for bathrooms! Staff is always friendly and helpful! The store is clean and well organized! Overall it was a great experience. read more

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I am remodeling my kitchen and came to the store to buy my back splash. I was being helped by a young man but he had to go see about an issue and said he'll be right back. He didn't so went looking for help. We found Joshua. He was great. He was very helpful and not once made us feel rushed. He's a happy guy full of energy. He did the order and by the time we got to the register we were all in the system ready to pay. Nowadays it's hard to find good customer service but Joshua gives us hope. I had to return to buy more of a product. I asked for Joshua and there he was, with his smiling face. He said he would like to see pictures of my kitchen once it's complete. I'll definitely be going back for all my home needs and will ask for Joshua. We bought a beautiful back splash and he said not to forget to set reminder to seal it yearly so it doesn't stain. Thanks again Joshua. read more

Floor & Decor - Beautiful and modern back splash - Home Decor Near Me - Rancho Cucamonga, California

Becca Garcia - Designer, she was super helpful, I met her at the store in Santa Ana, then she got a promotion (well deserved) and moved to the store in Rancho Cucamonga, still she provided me with excellent services and very prompt reply via emails and phone calls to update me on my order status, it was a very big job - commercial new construction - so there was a lot of special order material and shipping logistics that she handled very professional. I am a real person and can share more information if needed. read more

Nelson is amazing! He always goes above and beyond to provide the best customer service. He deserves a raise! I would highly recommend you ask for Nelson for all your design needs, you won't regret it! He's the best! S. Lucero read more

It's rare to write a 2 star review (because i dislike giving these low rating) but unfortunately; Its only when I believe this is warranted. I placed an order online for 7 boxes of this premium flooring. Online it stated over 100 boxes were avail. So, I decided to stop by the store to pick up the small quantity ordered. I approached the young gentleman at the register and he seemed "unhappy" to be there to say it best. I ignored the negative energy and decided to go to towards the pick up counter where I encountered an older gentlemen who was finishing up another order and politely said he would be right with me. Unfortunately, I didn't get his name but this gentleman was a good representative of the organization. Here enters this woman (come to find out her name was Vanessa, a manager) at the location. This lady approached the gentlemen who was looking at my order; decided to jump in and somehow takeover the transaction. At first I thought she was noble to help and "look" into my order. Immediately, I sensed she wasn't the nicest person you can come across. I noticed the similarity with the gentleman at the register and this individual but decided to ignore it. After patiently waiting, I was approached by this lady and told my order would only be fulfilled with 3 boxes. The other boxes were already purchased. Therefore they only had 3 avail. I would at that point ask if the Norco location would have it. She would look into it and send me on my merry way. As a consolation prize she would add another box for my troubles and a couple samples. At first I was thinking she made up for having this discrepancy cost me time and money by heading miles away to pick up the rest of the already confirmed ordered boxes. Until I realized that she gave me a severely damage box and samples as a joke or to discard that for her. It's when I felt insulted. How dare she think she can ask a customer and pretend to be empathic by giving them trash. She should know if the wood planks side grooves are damaged; they are useless. The won't interlock. Anyhow, I thought that was rude instead of a good faith gesture. Please see the pictures to see how damaged this "free" box is. At the end of it all; I have to say..she did me the favor. I am telling my colleagues in the area, family and friends that it's worth the drive to head to Norco. Every single employee looked like they enjoyed their job, were knowledgeable and super friendly at the NORCO location. In essence, use caution when dealing with this individual Vanessa since she can sarcastically send you on your merry way as well. Good luck!! read more

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So thankful for Andrew ! Such a helpful man. Did not hesitate to help find the proper selection of tile with the design that we wanted. He went out of his way to fulfill our needs and offer the best customer service we have received at any floor & decor location (and boy have I been to many). Will definitely be coming back and asking for him for any future home project ! read more

I recently remodeled my house and purchased all of the material, including transitional profiles, thiset, drain, tile, soap boxes, marble, nucore flooring as backsplash for my son's bedroom wall, liquid nails for the nucore backsplash, etc and can say that Floor & Decor has proven to be my new go-to spot. Pricing is also very competitive, much cheaper than your typical "Home Depot" -- yet quality beats them! I was very happy with the free instore designers who helped integrate the tile design and even made suggestions for pencils and grout. Throughout my remodel, I visited this store, no exaggeration, at least 10 times. Just when you think you're done, you need something else - and this is no fault to them but rather the desire to enhance our home with endless upgrades. The mirrors, also known as their signature brand, are shipped from their distribution center so this particular product isn't in stock though everything else was and we were ok waiting approx 1 week for them. What's also cool is that they have a loading dock and can forklift the product onto your truck and don't charge you for the pallet. If you do not have a truck, at the loading zone/pickup area they have a chart with the maximum product weight your vehicle can support. So be sure to look at that and ask them how much product you can take with you based on that. By the way, the staff here helps calculate the material needed and ask if you'd like to add 10% extra to account for cuts and stuff. All you need to do is tell them the room size (10x10 as an example or 20 ft by 8ft) etc., and they'll tell you what you need. Returns are easy too! If you didn't fully use a box of material, not to worry - you can return the remaining product as it is sold by "pc" so be sure to keep your receipt. Lastly, at the loading dock you at times will find "free grout" which is perfectly good grout, just bags which may have accidentally been ripped open. So if you have a side project that you are flexible on, grout-wise, and color-wise, be sure to check that area. read more

**GREAT CUSTOMER SERVICE ALERT!** Big shout out to CANDACE for going above and beyond to help me. I appreciate all your help. It has been a rough couple of months with our home project, but your support today gave us strength. I wish you much success in the future. I also want to thank the additional staff. I'm sorry I didn't get your names, but all of you play an essential role. The store is nicely kept and the options are incredible. read more

What an incredible experience! I needed help choosing the last pieces of my tile design for a small shower, bathroom, and kitchen floor. Nelson went above and beyond helping me choose tiles to match the rest of the pre-existing floor , grout, mortar, and accessories. I ask a a lot of questions as I get excited when learning new things. This ranges from how to finish off the transition pieces with "shooters", what a "niche" is, color combinations, to all things that enhance a design; especially in a small space. Nelson was very patient and thoroughly explained everything to me with enthusiasm. The layout of the store is fantastic. The various displays really show all the possibilities of how to prepare for any project. Whether it's tile for floors, walls, or anything else, this place has you covered! read more

Floor & Decor - Home Decor Near Me - Rancho Cucamonga, California

My wife and I went in to select tile for our new BBQ Island. We got to work with Gaby, a designer. She was a tremendous help. She walked us all around the store, looking at their huge selection. The whole time getting to know us, our project, and the look we were going for. We left with everything we were looking for. Gaby and her manager Ricardo were both a lot of help and provided superior customer service. I highly recommend them and will be going back again for our next project. read more

Gabi at the design center is a natural when it comes to assisting with color, patterns, and details of the project. She goes above and beyond for the customers and is my go to every time. read more

Floor & Decor - Are short term rental bathroom remodel! - Home Decor Near Me - Rancho Cucamonga, California

I am so grateful for Tamara at the Rancho store, what a huge help she was from picking colors to helping us with what we needed to complete our fireplace project! Great experience because of Tamara! read more

Floor & Decor - Tile - Home Decor Near Me - Rancho Cucamonga, California

We are in the process of fixing our bathroom and flooring due to a water leak and visited both Lowe's and Home Depot with limited selection, little to no customer interaction and roller coaster pricing when at our local Lowe's a customer told us to go to Floor and Decor for better variety and value so we did. First time in a floor and decor located in Rancho and we were Floored (pun intended) by the massive collection of choices as well as a wide variety of pricing. We were assigned a designer to assist us and Katelyn Medellin was awesome! Set us up with affordable options and ideas along with a list of contractors we can contact. Overall customer service, pricing and options to choose from are . Whether you know what you're doing or are rookies looking for assistance this is the place to go. read more

I had an awesome experience probably one of my best actually with customer service help from an associate named Brooke Fraiser. She went above and beyond to help me match a countertop to a display of tile I had installed. They have a room done in my tile and it's way across the store, she went back and forth 4 times to get different countertops to see which matched the best. Also looked everywhere for the only 4 side splashes in store. I have never had help like that before in any store. She is knowledgeable in the products that they sell, and made me feel extremely confident in what in my selection. Give her a BIG pat on the back!! Thank you Brooke! read more

My husband and I are so happy and pleased with the great customer service that we received by Alicia Pedro and Mohammed we came in 30 minutes before closing and they were able to load up our truck with a pallet of items that we purchased for our backyard patio. Alicia did the best that she could to try to accommodate the same day as their warehouse was closed and Pedro went the extra mile to get the whole pallet into our truck along with the help of Mohammed and Alicia. The customer service received was exquisite and over the top ! We are super happy that we came to this location and that they took great care of us without hesitation . Thank you all we're having such a great team at the Rancho location. :) Thank ya closing manager as well We will be back for future projects read more

I have been in sales for over 30 years and I love great customer service and give shout outs when given! I am so glad my painter recommended Floor & Décor, quality flooring with great customer service. The staff greets you and remembers you with the warmest smiles and recognition as you return each time! Terry is definitely one of them; Pedro made it happen along with teamwork w Terry! I love coming there and don't mind spending my money at a place that treats me so kind!!! Yep I got his signed waiver that I could post our photo read more

Floor & Decor - Terry! - Home Decor Near Me - Rancho Cucamonga, California

I've been going back and forth coming into this place but today was definitely an employee named KIMBERLY gave me her 100% best customer service!!! I want you to know this tiny lady was determined to give great service. The task at hand was getting me two wall tile almost as tall as her. When i asked for help she quickly came and not hesitated to help me. I told her I'm taller than you and i can't put the box out to get tile. I told her it's too heavy and we couldn't. She went ahead and grabbed a ladder and locked in to open the box. She used her took and her tiny finger this box open and was trying hard to grab it out. I convinced her we need muscle. He came along and took the box out and she had and gave me two tile. This guys left quickly and didn't even bother to return the heavy box but it did not stop her. She placed it back one by one. Next up was grout. She pointed to the direction and i went ahead. As i was leaving i needed 3 different color. When the cashier asked for help,3 people replied and the one who helped me again was KIM. Sorry KIM. i didn't mention your name earlier so you could have been the one that was noted that helped me. Note to buyers if you like to highlight your sales personnel? Mention her name before they scan. The lady in the register said that. It was credited to Mohamed. But Kimberly was my hero for today!!! read more

Hi my name is Mary I needed more than a 2300 sq ft tiles. I had visited other places before some how I didn't like to shop from them. When I Came to Rancho Cucamonga Store I said to myself this is The store I like to Shop. Firs It was because of pro manager Robert Thomas .He assured me himself and his staff terry Larson will help me. They did a great job .they helped me with selections. And purchasing , delivery and all others .I am very thankful from all the state at Floor and Decor especially from Bobby and Terry.l give them five Stars ****** read more