We were annoyed and upset when W-S Corporation, decided to close our local Williams Sonoma outpost in Temecula recently. It always seemed pretty busy place, so it was hard to follow their business rational for the closure. Besides, the staff was always super helpful and friendly. Go figure. So with some trepidation and residual passive/aggressive annoyance, we decided to step into this store. Seems silly I know. But this Williams Sonoma was great. They even had more sales going on then I remembered. And... it was nice to pickup some Fortnum & Mason teas while we were here. Nice! read more

Williams-Sonoma - Another Day - Kitchen & Bath Near Me - Rancho Cucamonga, California

Recently visited and attended the At Home Barista class hosted by Breville and Natalih. Natalih was great and showed us how the Breville Double Boiler worked and how much time it saves versus other espresso makers. I have a Delonghi at home and can tell you Breville has nailed this process down. You literally only have to move things around and touch the touch screen, but everything from grinding, tamping and steaming milk is done automatically and the final product is perfect. It only costs $3000 for the machine but if you make at least one latte everyday for a year and 10 days, it pays itself off and is proven to add value to your life! The pumpkin spice syrup from WIlliams & Sonoma is delicious and also sold out. If you have a chance to attend the Breville demo's it's worth it for the knowledge and the amazing latte you get to make and drink! Another associate that helped us was Rita with the cool glasses! We needed help finding a gift for our friend's housewarming party and we were told that the theme of the house was modern plantation in neutral tones. Rita helped us pick the perfect Kitchen-Aid mixer stand with wooden mixing bowl that fits the theme perfectly. The next day we went back and showed her the house we got the gift for and it fit in perfectly. Rita is also a vibe so make sure to find her if you have questions or need someone with great taste to help you find something. read more

Williams-Sonoma - Breville Double Boiler is the best espresso machine! - Kitchen & Bath Near Me - Rancho Cucamonga, California

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Williams Sonoma is a dangerous stop for someone like me who is not a chef but absolutely loves kitchen gadgets and beautiful serveware. Everything feels high quality and thoughtfully curated, which makes it very easy to imagine myself suddenly hosting elaborate dinner parties. I especially enjoy browsing the tools and cookware because even if I do not need them, they are genuinely fun to look at. The staff is usually incredibly eager to help and knowledgeable without being pushy, which I appreciate. It's the kind of store that makes everyday cooking feel a little more aspirational, even if I'm still just making something simple at home. read more

I love coming to Williams-Sonoma...the store is super clean and very well organized! I go there to buy kitchen gadgets to make cooking or baking easier! They also have really nice plates and holiday items. This time around I ended up getting a pair of oven mittens. I've also ordered online for grinch items, which are super cute! Customer service is always nice when I'm there, so no complaints there. I always have a great experience coming here! read more

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I always feel so poor when I go to Williams-Sonoma, but just love coming to this location and seeing what new items they have. I registered for a few things for my wedding at WS and love the brands they offer. Unfortunately this was during the end of Covid so I never got to enjoy doing the registration in store and had to do everything online. They have a good amount of different items. From Le Creuset to Breville and many of their own brand items in store. The back of the store always has a nice table placement display with whatever the season is. They even currently have some Bridgerton theme items in store which was so cute. Any staff I've directly interreacted with has been nice and helpful. All my purchases have been online, but I have a couple gift cards I'm looking to use for some new kitchen items. read more

I have been shopping at William Sonoma for years!! Online and in person. Nothing but positive feels when I've done in person purchases --with the exception of Returning a purchase on 3/5/25 at the Rancho Cucamonga store. The purchase experience here was great However, The Return experience, horrible!!!!! My husband and son walked into this location on 3/5/25 to return a brand new espresso machine we purchased a couple weeks prior to that date. An associate named Ann ( could have been Ana) quickly attended my husband; she was friendly, professional and understanding. That style of customer service quickly changed into something entirely different when Crystal, the attending "closing" manager got involved. She immediately addressed my husband with a negative and unnecessary Karen attitude, her pleasantries were zero. She asked no questions about return, such as, is there anything wrong with the espresso machine? Do you have a receipt? She just insisted, " We do not accept used items" and they do not accept returns. My husband explained to this Crystal, the item we purchased from their store was brand new, not used and our receipt/proof of purchase clearly states, returns/exchanges accepted etc.... That did not sway this Crystal in any form. She was adamant and definitely dragged and mudded her customer and personality skills to the bottom of the floor. She was rude, disrespectful, dismissive, not only towards my husband but to my young son as well. Why this employee went out of her way to look at my child up and down??? Unprofessional and disgusting behavior from this Crystal... completely unacceptable. My husband kept his patience, composure and intelligence intact because that is what professional, educated, and normal people do. He again explained to this Crystal, that the store manager who assisted us with the purchase, assured us that in the event if we decided to return espresso machine, "return would be accepted." Crystal then c a l l e d the store manager who helped us with purchase and asked if that was the case, The store manager said, yes. Crystal then processed refund within minutes, sourly! All that drama could have been avoided if Crystal wasn't hell bent on providing bitter and disgusting customer service. I will n e v e r step foot in this location again. Expect unacceptable treatment and horrible customer service from Crystal at this location. I recommend shopping online. read more

Williams Sonoma never misses. I had a gift card and went in to shop around, and obviously had to grab their famous peppermint bark especially since it was on sale post-Christmas (a win is a win). The ladies working there were so sweet and helpful, and they even gave me and my friend a really good steak recipe while we were chatting. Love the vibes, love the service, and I'll definitely be back. read more

Customer service needs to be improved in this location. When asking associates questions you are treated like you are a bother. One of the associates was putting together a 3 set of hot chocolates gifts. I have vision problems. I asked her how much did the set cost. Her answer was "I don't know, look on the front at the sign!" Like what is the point of working and being rude ? Like you are work and being rude to customers. read more

Tamara was incredible!! She helped us pick out and purchase an espresso machine. 10/10

Be aware of giving your personal information to this store, I didn't have my store credit card with me so the cashier looked up information at the counter, 6 moths later, my credit card had 2 unauthorized gift cards purchases total of $400 emailed to shahidmaredd.e@gmail.com. I only shop at Rancho location never use my credit card anywhere else. William Sonoma's customer service couldn't do anything so I have to dispute with my credit card company. This store has failed to protect my privacy and my identity was compromised including my home address, email account, and credit card number. read more

We came the Monday after Christmas to make an exchange and the older manager with Cleopatra hair was practically the FBI, asking us questions about our exchange when it wasn't used and we had a gift receipt We thought it was just us, but we quickly realized after listening to this manager speak to her employees and other customers she just has a rude manner of speaking. She was so unpleasant and off putting, I felt bad for the employees and the other elderly customer making a return she was harrassing. If this type of service keeps up this store will end up like our previous store in Temecula because people like us wont shop where we are disrespected read more

Bought my wife a 6 quart stock pot for $200., thinking it would be of good quality. The first time she used it to make vegetable soup it became very discolored. She called the store and asked about their exchange policy since the pot was so discolored after only one use. She was told that they have a strict 30 day exchange policy. We have had it a little over a month, but it was never used until yesterday. Over the years we have purchased most of our kitchen supplies from Williams & Sonoma, this stops Now. read more

Williams-Sonoma - a pan with a clock in it - Kitchen & Bath Near Me - Rancho Cucamonga, California

High end merchandise low end service. Placed an order for pickup indicating they had low stock - order now. Placed order. Drove 45 minutes to store only to find out 2.5 hours after placing order it was out of stock. Don't count on their computer inventory system to be up to date. Wasted time and gas. read more

Omg! I loved this location and not too far of a drive for me. I had not been to a store in a very long time. I love everything about Williams Sonoma! I wish I could buy everything there, lol. The ladies that were there the day I was in were very friendly and helpful. The store is clean and very organized. I inquired about cooking demos, and I will be registering and coming back soon! read more

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Went to buy some cast iron skillets, was greeted at the door and had an employee ask if I needed help; although I did not get her name. They were super friendly and helpful, especially Anna who helped me at the front counter :) I would just say it definitely is pricey but if you have money to spend this is the place lol read more

I read the reviews after I purchased an order online. My bad. I placed an order for some pots and pans. Less than an hour later I got an email saying my order had been cancelled. I called and they told me in fact my order was cancelled but funds won't be released for a couple days. I went in store to see if I can purchase another set of pots and pans. Their selection was very very limited. Maybe 2 options. Here we are over 10 business days later and I still haven't received my refund. Not sure what's going on or how much longer it's going to take. Very frustrating process. read more

Quality of the products are great. The store is well organized and nice to be in. Employees are not knowledgeable about product. Went in for a Dutch oven and there was a sale price tag of the staub, that said they were on sale in 3 different colors. I chose a color then they couldn't find it and said they would sell me the display. The display was chipped and scratched and there was no additional discount to it so we declined. Anyways, they went to the back and couldn't find the product. We waited 30 mins for it. Then they find it and say it's not on sale. They find a bigger one trying to sell that to us, we said no thanks we want the 5qt. No problem. Lady said another one was on sale. Okay, we wanted to see it. They couldn't find it again. I asked the difference between two of them and she just said one is steeper, the other is round. Again, we don't know and they don't know. We went to this expensive store thinking the employees would at least be knowledgeable. I asked which ones are on sale. She said the small ones. I said can you point them out to me on display? We go over and the ones on sale aren't even displayed. Which is misleading and annoying. A sale sign of listed stains, and they don't even carry them. After another employee pointed to which ones were on sale. The employee who was ringing us up had to help another customer in the middle of our transaction because the other employee didn't know about coffee. Lol. Anyways, my loving patient man bought me the non sale staub for $430, he did his own research for me, grateful for him. Point of this review is to do your own research and not to rely on these employees because they will waste your time. read more

My partner and I shopped at this Victoria Gardens Mall location yesterday and we were so impressed with the wonderful people that work here!...specifically Tamara who helped us with our selection of merchandise (we were shopping for gifts and she realized right away that our not-so-very-ergonomic-but-looks-shiny-nice metal basket was quickly and uncomfortably becoming full). Tamara (and the people she worked with) were super pleasant, had a smile on the entire time and in such bright spirits! Tamara was friendly and had a ton of recommendations for us. She gave us free samples of their sangria and was telling us jokes, all the while assisting us with all our finds. And she also helped wrapped up our gifts and tied pretty blue ribbons on them. Truly made our Sunday shopping experience so fun and carefree. We wanted to give her a tip (I know...quite unconventional for Williams Sonoma) but she graciously declined and offered if we could make a donation to help feed starving children instead...(so nice!!!) and at the end we promised her of course that we would rave about her on a review. Thanks Tamara (and Williams Sonoma team!)-- you were such a gem yesterday. We wish all stores could be as wonderful and pleasant as you! read more

Absolutely atrocious service. Bought a gift for in store pickup got home and realized half of the items in the box were missing!!Called the store to let them know we got an incomplete order and they told us there was nothing they could do because it was too late in the day. Went in the next day to exchange and was given the wrong item 2 more times. All I ask, is it you double check customers orders especially if they're picking up curbside. Oh, and an apology for the inconvenience would not have hurt. Absolutely piss poor service. No wonder people are going to online purchasing. The in-store experience is garbage compared to what it used to be. For me, it's only worth going in there during the holidays when the temp workers are nicer than the regular people. read more

The manager Maria(short asian with badly cut bob) is a r@cist. Will accuse you of stealing even if you are just browsing in the store. All the casamigos mixers are expired and fermented, the oven used to cook on sundays is dirty. the ice machine has mold growing in it as well as the coffee machines they use to sample out of. This store also does not have security cameras or any type of theft prevention. Do with that information what you will. read more

I can always find a bargain at this store and never leave without something in their wine bag size paper bags. Their selection is fairly nice and condiments and spices are always available at discounted prices. Now that I'm remodeling my kitchen, I go in to get ideas on styles and trends of cooking, and the newest accessories to make cooking fun and enjoyable. Now that I'm retired, I have more time to cook various foods, and would like to gather more insight on the joys of cooking! read more

Williams-Sonoma - Frontage - Kitchen & Bath Near Me - Rancho Cucamonga, California

Giving a shout out to Sheryl! She went above and beyond to help my fiancé get my Breville espresso machine! Thank you for all that you did; he kept mentioning how you came through! read more

Williams-Sonoma - Kitchen & Bath Near Me - Rancho Cucamonga, California

So let me first say I do love William Sonoma products. Secondly, I have never had an issue with the staff at the Victoria Gardens location. However, I placed an order on Dec19th, paid for quick delivery for Dec 20th. I log on to my account to see if Im yet given a time frame for the delivery. It shows my order was canceled. I called customer service to see why. My billing and shipping info all correct. Rep says editing canceled the order due to address discrepancy. There was no discrepancy. He says he can place a separate order. My next question is but when will it be delivered. He says he won't know until he starts inputting the info. OK so he go back and forth exchanging and confirming info. Then all of a sudden he says your order has been placed. WAIT!! WHAT??!! What's the delivery date? Sometime between Dec 27 thru Jan 4th!!! WTH. No I do not approve that. OK I will cancel. Funds have now been taken twice. Nearly $1000 from my account. No merchandise, no money!! How fast they are to take your money but need to wait up to 7 days for a refund. Did they offer a solution to the problems THEY CREATED?? Incompetent employee created a disaster for me in addition to ruining Christmas for a family member. There is no local store that has this specific item in stock. All im told is they can offer me free overnight shipping plus 25% off my next online order. ARE YOU SERIOUS??!! I WILL NEVER ORDER FROM YOU GUYS EVER AGAIN. You lost a good customer ZERO STAR RATING FROM ME read more

Sheryl was super rude and unprofessional, we had placed an online order for a breville machine and she was very negligent about helping us. We called to ask about the order and she quickly cut my husband off and stated " i'll call you back" an hour later I called and she was not helpful at all, she was very short and said it'll come in tomorrows shipment. We finally had it with this order and when my husband called to cancel she was super short didn't even let him get a word in before she said "i have another customer on the line can you hold thank you" and when given the order number she was super short and said that's it's bye. This lady gave big Karen vibes would def not recommend her or this store. read more

I came to the store to buy a new cast iron pan and saw a sign on the Le Creuset section saying "select items on sale." I asked a sales associate "Which ones are on sale?" Instead of taking the time to show me which specific items, she replied "the ones labeled SALE." I am appalled by the lack of customer service. I turned around and walked right out. I ended up buying a pan somewhere else. In another instance I happened to be here while they were doing inventory. One of the managers was yelling at the top of her lungs at a young associate all in front of the customers. Super unprofessional. I recommend you purchase your kitchen equipment elsewhere. read more

I came in looking for a blender and Armeda was super friendly funny and helpful all the components of perfect customer care. She helped me quickly she was super informative and I really felt like she wanted the best for me. I ended up with a Vitamix that I love so so much! I was a bit indecisive yet I didn't feel rushed at all or pushed or persuaded she handled me super gently with a smile on her face! Thank you Armeda for showing what customer care truly is, going above and beyond for the customers! Also the entire team is amazing they had so much fun together and the compatibility of the team is awesome. They were having fine they were very smiley very chipper and it honestly just felt super warm in there I had a great experience and I'll be back for more of my cookware and household items. read more

Buy your appliances anywhere but here! It will save you money, headache and headache. I bought an ice maker after the sales lady told us that it freezes the ice unlike most ice makes I had looked it. Once we got it home and put it together it did not freeze the ice, could hear it from anywhere in the house, ran constantly, and ran water over the ice so the ice was always dripping wet and dripped water on the counter when accessing the ice. After 2 phone calls and 2 trips to the store with the very big heavy box I was able to return it because it was defective. Lesson learned, do your own research and know everything about an appliance before you buy there, do not be persuaded by the sales pitch. It may not be accurate and you will be stuck. read more

I ordered a Christmas gift. They responded that it could not be delivered until the 26th or 27th of December. I took pictures of the two items and wrapped them. Next thing we heard the next week was that they would not be delivered until February. This is not the way to do business and I will not be shopping there again. In addition Amazon has much the same items at a much lower price. read more

Beware of Manager Carmina. Very rude, condescending woman. Made a comment that my 9 month old baby was too small for his age and was so bothered with us asking her about the espresso machines . Carmina did not even want to turn on the machines to test them. I don't know who she think she is. Left without purchasing anything because she was terrible Came in few weeks later to correct an issue with store shipping me the wrong Nespresso machine color that I ordered on a different occasion with different associate. Guess what? Carmina was there and was rude again talk down on me . I confronted her with asking her what was her problem with her attitude and reminded her that she took a dig at my son. Was unapologetic. Her buddy Tamra counting register in the back was very supportive of her behavior and laughing at the situation . You can tell that the other sales associates feel stressed around her. Her approach to customers is very unprofessional. read more

WORST CUSTOMER SERVICE I HAVE EVER SEEN , lady with grey hair short made no eye contact and was so rude and stand offish with me and my husband she was giving us major attitude and was acting like we were a inconvenience to her by being a customer in their store just trying to pay.... read more

NEVER buy a coffee machine from Rancho Cucamonga store. I bought a coffee machine from them and literally used it once, I didn't like how the screen was laggy. Went back to the store before 30 days and explained I didn't like it and they said they will not return it because I used it once. Their policy literally says you can return if it's like new. I returned it 3 days after I bought it. They lied they can't return it. So pls do yourself a favor and buy somewhere else. Rude customer service also read more

If you want to go out, shop, get eyes rolled at, attitude, and basically all around, horrible customer service, this is the spot for you. Linda,the one that helped us, but mostly ruined our experience here rolled her eyes at us visibly, in front of our faces twice when asking for an exchange. The set of baking equipment was gifted but was scratched and seemed to be used. She said its all like that. So you pay $120 for scratched equipment? Thats what you're going to tell us Linda? Maybe its time to get a new manufacturer and some more customer service training. If I can give that establishment a zero I would. No questions asked. read more

This has to be the best customer service I have ever received from any store in Victoria Gardens. I was having a rough day and went in to pick up a Christmas gift for my brother in law. Right away I was greeted by Pam who is the sweetest soul and most wonderful woman. Her along with two of her coworkers (I sincerely am so sad I cannot remember their names I would love to talk about how great they are as well) let me vent and were so sweet and even gave me a hug. They have created such a warm and inviting environment and I have never felt more welcome and happy to spend my money in an establishment. I genuinely wish every store were like this. To everyone who worked when I was there thank you for turning my night around and giving me such a positive experience. read more

This review is specifically for Char ! She truly went above and beyond !! Needed an expresso grinder and unfortunately they were out at the location but we were able to locate another one at a Williams Sonoma nearby and were able to get it shipped . She was extremely helpful and caring ! read more

Recently, I had placed an order online for a Breville Pizzaiola Oven to be picked up at the Costa Mesa Store. Mysteriously, the item was cancelled. I thought perhaps the store was out of stock so I confirmed they had the item in stock and replaced the order. While on my way to the store, I called and spoke to an Associate to confirm stock and ensure they pulled the item in the interest of time, The associate confirmed and provided her name for me to see her upon my arrival. Minutes later I received a text and email notification that my online order was ready for pickup and then moments later that it was cancelled. When I arrived at the store, the associate "Sandy" handed me a paper illustrating that I wasn't charged for the item (it was actually a refund for the payment I tendered online) and said that she would ring me up for the balance and that buying in store helps their store, etc. I was irritated because I felt (and perhaps my assumption is inaccurate) that the reason my order was cancelled was for the associate's or store's benefit and not mine. I purchased using Paypal because the item was to be a gift and that was the only way I could purchase a gift as a surprise where my wife wouldn't have visibility. In store and now being obligated to use a separate form of payment and thereby forfeiting any element of the gift's surprise, I paid and left the store. The instructions for the Pizzaiola indicate that before first use, the oven needs to be on at a very high heat. By doing so, the inside of the oven browns. I recall seeing a Pizzaiola display in Pasadena that showed significant signs of use; however I assumed it was primarily due to the lack of proper cleaning and maintenance. When my wife and I saw the browning inside and after reading through the instructions etc, we decided to purchase the Ooni pizza oven which was also less expensive and we have several friends who have Ooni Pizzaiola Ovens and love them. I packed everything up and went to our closest store, Rancho Cucamonga, and upon walking in somewhat out of breath from carrying the box inside, I was bombarded with inquiries about the return. I hadn't even approached the counter and was asking my wife to pick out Ooni accessories when two associates (one stated that she was a manager) approached me and started to unpack and review the return. They asked why I was returning and I explained that we changed our minds and decided to purchase the Ooni instead. The associate or manager asked why I purchased the 12" Ooni instead of the 16" and said that she would have purchased the 16" which was really none of her business. One associate wheeled the box/item to the back of the store where I wasn't present and as my wife and I picked out a few items for purchase, the associate/manager at the register was asking which store I purchased the item from, why I wasn't returning to that store and a host of other intrusion questions again trying to find any reason at all to prevent me from returning the product to their store. I was then told by the associate /manager after she discussed with the associate who wheeled the box back to inspect, that there were signs of use and that they couldn't return the item. I tried to object and ask for management and was told that she was the on-duty manager and that "they've been hit hard with returns" and that because the item has signs of use, they wouldn't honor or accept the return and that I needed to go to Costa Mesa. It wasn't only their rejection of the return for the reasons they stated. it was the overall experience that was absolutely appalling. Upon entry into the store, they made us feel judged and ashamed for returning a product. They were extremely rude, intrusive and completely unprofessional. Without going deeply into my family's purchase history with the Williams Sonoma Companies, I identified over $25,000 in purchases made within the last 3 years. I'm not a serial returner and most of the returns I have made to WS were at the admonishment of the associate for the store's benefit. What became clearer to me today, is that this behavior is systemic to WS. I would challenge you to look deeper into the reviews for these stores, if you're analysis is fair, you'll see that this isn't limited to my experience alone. Positive reviews regarding a purchase isn't telling the entire story. In every relationship, when things are beneficial for both parties during a transaction, the experience is generally positive most of the time. The real test for customer service is when things don't work out and a return might be necessary. read more

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Purchased an air-fryer oven $500 as a Mother's Day gift- Pam assisted me in the purchase- terrible service. As I'm paying she mentioned I couldn't use the oven and then return it. (?) what does that mean? That's not the return policy. I then asked what was cooking on the stove and she was very short- it's to make it smell good. I'm like duh Pam - I'm not an idiot. Let me rephrase my question. Over time (a decade) it's been little things like this. My husband recently picked up an order for me and they gave him a hard time. I'm truly getting racist vibes. Definitely won't be visiting this location again. read more

This review is simply about customer service! I'm not reviewing the products or selection. Years ago my mom had gone into this location with a bad taste in her mouth due to the customer service of an individual working here. My mom and I went in today to look for a canister and Esther offered help to see if we needed anything. She was extremely helpful to say the least. Her warmth and energy was so kind and made the shopping experience exceptional. She truly made our day! read more

We looked every where for pink curing salt. Mr. B wanted to make his own bacon. So we went to a mega store like Bass Pro Shops, but with no success. Yelped it. Called them. And it was here that we finally found what he really needed. Thanks Yelp! Glad it was that easy. read more

Would give them zero if i could! Stood there for 10 minutes - NEVER ADDRESSED!!! NOT EVEN A HELLO!!! Maybe 5 people in the store.

My husband purchased a cocktail smoker less then 2 weeks ago. It started giving us issues after 2 uses. According to William Sonoma return policy you can return a product in new or like new condition within 30 days. When I went into the store Esther helped me and I told her what happened and she started saying "ma'am we can't return used products " I told her my husband started to have issues tge second time he used it and so I requested to return it or exchange. All of sudden she calls tge other manager Stacy. And Stacy starts by calling me a liar. She's said " ma'am you're liying I just head you saying it was working. I told her the first time it worked second time it was not. She called me a LIAR in front of all the other customers. Both Esther and Stacy who are supposed to be managers have no sense of customer service. So rude. They made me feel so embarrassed. Keep in mind it's only been two weeks since I purchased the product and only used it twice ! I guess William Sonoma doesn't stand by the the 30 day return or exchange policy. Please William Sonoma hire people that have respect and have customer service skills. These two are an embarrassment to your company. I will never step foot at this location! I never do Yelp reviews but they made me feel so awful and embarrassed as tho I was doing something bad . I spend a lot of money at Williams Sonoma , and sur la table. But I have never felt this way at sur la table. I felt so insulted even humiliated because all tge customers we're looking at me. Esther and Stacy don't know how to use an indoor voice. Super rude. read more