Well, where do I even begin? Buyers, BEWARE of Loretta and this establishment as a whole. I purchased what I thought was going to be the perfect vanity from Loretta--a sales representative who, by the way, sold me a scratched and imperfect item without any mention of it being an "as-is" sale. When I bought the vanity, it supposedly had all the shelves included, as shown during the purchase. However, when the delivery service finally dropped it off, they managed to send me the wrong shelves in the wrong color. Impressive, right? Naturally, I tried calling to rectify this--not once, not twice--but several times over several days, leaving messages in vain (pun intended). I even left a message with an actual person (so I know my message was heard), and yet... nothing. Radio silence. Honestly, is it that hard to pick up the phone or return a call? Now, don't get me wrong--the vanity itself looked great at first glance, but the customer service? Utterly abysmal. It's like the moment you hand over your money, every shred of professionalism and support goes straight down the drain. Oh, and don't even bother trying to get through the voicemail system--it's always full. Don't worry, though, if it isn't full, the call will kindly hang up on you anyway. Efficient and impersonal. A winning combination for anyone wanting to test their patience. So here I am now, out of pocket for shelves that were originally supposed to be included with my purchase. And surprise, surprise--no one is responding anymore. Not a peep. It's almost like they disappeared into a void as soon as they cashed my payment. Let's make this clear: my receipt does NOT say the vanity was sold "as-is," so this experience is just straight-up unprofessional. Lesson learned: If you decide to purchase from here, either bring a magnifying glass and triple-check every item, or consider spending your hard-earned money elsewhere. Oh, and don't expect any semblance of customer service after the sale--you've got more chance of winning the lottery than reaching someone helpful. What a disappointing and frustrating experience. Good luck, fellow buyers--you'll need it! read more

Excellent customer service, Loretta is an amazing person. Very communicative and fast service. I recommend 100%. Great deals if you want to save. Great quality bathroom vanity's. read more

Design Element - 84' bathroom vanity - A bathroom vanity with dark wood cabinetry, a white countertop, and two cutouts for sinks, positioned against a plain wall. - Cabinetry Near Me - Rancho Cucamonga, California

Ran into this gem by accident. Found a vanity from them that I liked on another large company website and had questions about it. Posted my questions. No answers, so I found Design Element online and wrote to them. Heard back a couple of days later, answering my questions. Found out they had a showroom by me. From the first moment we met her in the showroom, Loretta has been unfailingly friendly, helpful and a delight to interact with. She answered all our questions and had many helpful suggestions, which we really appreciated. If you're looking for bathroom vanities, please visit their website. If you're around Rancho Cucamonga, take a few and go see their lovely furniture. read more

Had a great experience here, great selection and customer service! Definitely will be coming here again! Loretta was great!!!

Loretta was absolutely and gave me a killer deal! I highly recommend visiting their showroom :)

Ok, If I could give more than five-stars I would! I didn't by directly from Design Element, but from another company that sells their products, and then Design Element drop ships the order (pretty common these days). From the beginning this other company hadn't been very responsive so I went to the source (Design Element) for answers. Thank goodness I did! Because of several issues with my order I had made probably 10-15 calls to Design Element speaking with 5-7 different people looking for answers or guidance. Not one time did I hang up the phone disappointed, or unsatisfied. EVERY SINGLE TIME they've bent over backwards to help! Customer service of this caliper is very rare these days and the folks at this company should be very proud of how they do business! On top of all this, the vanity we purchased is beautiful and very well constructed. All solid wood, dove tail joints, soft close drawers with undermount glides, soft close doors, carrara marble tops. Unbelievable quality for the price. If you're looking for a nice vanity and you would like that extra assurance that the company you're purchasing from has got your back go with these guys. You will not be disappointed. read more

Bought a beautiful vanity at a great price, but most importantly Blake's customer service and assistance in every aspect was greatly appreciated! Thank you read more

Design Element - My new vanity - A bathroom vanity features a frosted glass vessel sink mounted on a black cabinet with multiple drawers and a central frosted glass door. - Cabinetry Near Me - Rancho Cucamonga, California

Thank you I will enjoy using my new bathroom vanity! Until next time! I'll definitely be back! read more

Design Element - Bathroom vanity - A white bathroom vanity with a built-in sink and three drawers is positioned on a blue plastic rolling cart in a parking lot. - Cabinetry Near Me - Rancho Cucamonga, California

Great place great service Blake is so helpful. I came to purchase vanity's for my 3 newly remodeled bathrooms. Prices are super fair and items are great quality. I will be returning to get a Tub as well ! If your looking for good vanity's for a better price this is the place to be. read more

Design Element - A showroom features multiple bathroom vanities with different styles and colors, arranged along both sides of a concrete-floored space. - Cabinetry Near Me - Rancho Cucamonga, California

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This place was great! Able to see first-hand the merchandise viewed online. Everyone at this place was so nice and helpful: from the woman who greeted us (Loretta?) as we walked in and handled our transaction, to Kenny, who showed us the vanity we were interested in, to the two men who loaded it onto our truck. Merchandise is of good quality and so wellpacked/protected, and the price was great! Can hardly wait to have my contractor set it up in our renovated master bathroom!! Would definitely recommend this place to any consumer interested in pur-chasing a bathroom vanity of good quality and price! read more

Blake is awesome!!! He found every possible way to help us save money and find the perfect vanities for our home. Thank you Blake!

This place is great , I was looking for a quality restroom vanity that is also modern. I found many to choose from, I found a super cute reclaimed wood vanity . This is the spot if you need to remodel your kitchen or restroom and have a limited budget . Their customer service is amazing,Blake helped my husband and I find the perfect vanity for my restroom. I definitely recommend them. read more

Blake really went above and beyond to help me get the right vanity. Unbelievable customer service

Blake was very helpful in finding the best fit for our needs. Great selection and great prices.

Blake was extremely helpful in getting us the best deal for 3 vanities. On top of that, he and his staff went above and beyond and helped us fit it in our car. Thank you so much! Highly recommend! read more

This is the best place to get your vanity and bathtub. We just got a home and need to remodel 3 bathrooms and we have a tight budget. After looking around, I decided to check out Design element. I got 3 vanities for the price of one. Not only they offer a great price, but also the customer service are amazing. Matt was the one who help us getting our vanities, he is the best. The first time I was here, Matt and his crew helped me load a 60 inch vanity on my sedan (honda accord) which we all thought was impossible. I am very happy with my purchase and I will definitely recommend Design element and Matt to my friends and family. You can't go wrong!!! read more

Design Element - Cabinetry Near Me - Rancho Cucamonga, California

Blake was very helpful. Gave us a variety of choices to pick from. It should be you first place to go. Very good deals

Super happy with my purchases. I got 3 vanities and receive a great discount and Matt was very nice and helpful. read more

Design Element - Beautiful granite counter - Cabinetry Near Me - Rancho Cucamonga, California

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Blake was beyond helpful, I found his ad on Facebook and decided to go check out the showroom. Glad I did he helped me pick out the perfect vanity for my girl. Service and pricing is excellent. I will definitely be back soon when we remodel out bathroom. read more

This place is amazing. I was surprised when I found that this company is supplier for Lowe's and homedepot. You can't beat their prices. Blake was very helpful throughout the purchase and he goes above and beyond. Chris and Tony are good too. read more

Blake was so helpful and easy to work with! We were able to find a large vanity that we needed!

We came in and Blake helped us. Great customer service definitely recommend. Great variety to choose from.

I purchased two closeout pieces from this company. What I've learned is the pieces have either been returns or been on the floor for a long time. What they do is piece them together from a pool of defective vanities or cabinets. So please be careful when buying closeouts. There were parts missing and I had to go back to the warehouse twice. My emails and phone calls were not answered in a timely manner. They finally sent me out the right drawer for my vanity which I had to get my tools out and fix myself. I still have an issue with my cabinet, one of the drawers does not fit right on the track. They tried to remedy it by sending new tracks but the drawer is the issue. I am now fed up and asked for a refund on the cabinet. I was told since I paid a discounted price and my pieces were closeouts no exchange or refund will be issued. Although my receipt does not say no refunds or exchanges, this was a directive from the company president. This company does make good furniture, however, their closeouts are pieced together. I am disappointed that I have a piece of furniture that is not fully functional. They sold me defective furniture. I still believe they should make good on the furniture but was told today no exchanges or refunds will be made. *A note to the company, please be sure the receipt on closeouts reflect your policy. My receipt did not. For litigation purposes it would be in your best interest. Also, good customer service should extend beyond the sale. Please have your employees check their emails daily. read more

I purchased a vanity at Design Element from Matt Windau. He was very helpful! I highly recommend this place and will be going back soon!

Wow! Design Element Rancho Cucamonga had everything we needed! The exact teak vanity that was sold out everywhere else. Marble top plus sinks were perfect! Even the matching mirrors were available. Blake is amazing! He is so helpful and polite! He was always available to answer any of our questions. Fantastic customer service! read more

I would highly recommend Design Element for any bathroom remodel project. They were extremely helpful picking out a vanity and countertop. Everything was discounted to a great price and the quality is outstanding. Blake is very easy to work with & most communication was through text. We are very happy with everything!! read more

Loved the customer service and the bathroom sink. They have a lot of options to chose from. Definitely recommend coming here.

Very happy with my experience and vanity purchase. I contacted Matt to see if they had what I was looking for and he was very helpful! He took a few pictures to make sure they had what I needed before driving all the way there (I live in San Diego). They had a huge selection to choose from in their warehouse. Once I finally decided on one, it only took about 15 minutes or so for them to get it to the dock to loaded in my car. Since this vanity was not in a box, they added protective cardboard to the corners and then wrapped the entire thing in plastic. All in all, I had a great experience. read more

Bought 2 vanities from this place. Love the product design, the people and the discounts. My husband were more into the quality, solid wood, coating and finish...etc. We decided on the 92" double sink with makeup table, perfect for our master bath and such a luxurious, show off design and hey, we earned it. The other one was for the guest bath down stair. One thing though, do prepare to have extra helping hands from pickup to installation as these pre-assembled vanities are heavy and no carriers are willing to deliver them due to opened box. Lucky for us, our contractor arranged the whole process, both vanities installed in less than a day. Super happy!!! read more

This was the easiest part of my bathroom reno. The people here are truly friendly and professional. I worked with Matt and Giovanni while picking out the two vanities for my Master bath. They both went above and beyond to help me. The gentlemen that loaded the vanities into my truck were very helpful as well. I would recommend this place to anyone looking for a great deal on a bathroom vanity. I'll definitely be back for my guest bathroom. read more

Do NOT buy from them. They sell DEFECTIVE products as new products. Everything I bought was defective. When I called to complain that the pre-drilled holes for the water faucets were not drilled correctly and do NOT fit ANY faucets they said they've never heard of that issue before....I had someone else call with the same issue 2 weeks later and they said "humm that's weird we've never heard of that issue." It was the SAME sales person. I bought two bathroom vanity sets two different sizes so it wasn't like I got one defective product which I understand happens but TWO and both different sizes??? In the end I had to wait 4 days to find some one who can properly drill out the holes to fit standard faucets. I ended having to pay over $400 extra because Design Elements likes to sell DEFECTIVE products. read more

I went shopping for a bathroom vanity for my parents place, been to the higher end spots in the westside, dime a dozen chinese granite/cabinets shops in the SGV, some hole-in-the-wall shops with "out for lunch" signs up. Straight-up I wasn't going to buy one of these products new. Iphones and condoms I do, but furniture items are where a discounted item might be worthwhile. I went into this place not looking to buy new, but one of those open-box returns. All the cabinets I saw in here was good quality, didn't spot a single piece of MDF cabinet. Which is one material you definitely want to avoid in anything in close proximity to water or moisture. So the open-box ones are all sorts of condition some damaged some decent, some great. There was one guy working named Matt. Very helpful with outstanding customer service. Great salesman, and not in the sleazy used car dealership way. Believe me in this industry (marble/granite/quartz cabinets & countertops), this guy was a breath of fresh air. Side note to owner of Design Element: Give this boy a raise! He was straight forward and explained what the product was, some damaged some not, pieces priced and discounted accordingly. He didn't try to hide defects or problems. Take all the time you want inspecting the one you want. I don't know what the other yelpers are complaining about, the actual pieces you're buying is sitting there right in front of you, this ain't electronics where a pixel might get burnt from your open-box TV after you get it home. Its furniture, open the drawers, check the doors, check the seals of the sinks. Matt even carefully sealed and packaged the vanity to avoid damage from transit. I doubt any of these warehouse monkeys from most of these Countertop/Cabinets shops I visited previously would've done the same. So I left with a nice vanity for a killer price. I forgot to load up the mirror that came with the vanity and Matt just told me to swing on by anytime and he'll have it ready for me. read more

Just bought a beautiful 72" bathroom vanity with the help of Matt who provided me with excellent information and customer service. I had looked at several other places and this place was hands down the best price for good quality vanity made of solid wood. I will definitely be recommending Design Element to my friends and family. read more

Thank you so much for Design Element. First, we went to Wayfair.com to order, but they didn't have stock. So we went to ModernBathroom.com and purchased our vanity there. But we wanted to change the mirror, and of course they weren't able to cause the vanity mirror is a set. I called Design Element, and they obliged to our request and added the difference (which only the company direct could do). So we got a refund from Modern Bathroom (thank you). Great service to satisfy the customer. Thanks. read more

Found this company at random on google. Picked up 1 vanity last Friday, went back with wifey on Monday and picked up another one. I am here now picking up the 3rd vanity for my 2 1/2 bath remodeling. My contractor just dropped them in place, connected the pipes and fastened, in less than 2 hours per each installation, easy, perfect fit and every bit as high quality and luxurious as custom made. My wifey and I loved the people and service. This place is wholesale only and is not open to public. You can find its products on home depot, houzz website. Certain models are on amazon. I called for an appointment with a gentlemen name Matt to check out the showroom, but ended up buying floor samples, opened box that are brand new with at least 50% discounted from original prices, saved hundreds $. You must arrange pick up, no delivery service available for items that are without the original package. Overall, 5-star experience and expectation. Great products, great people! read more

DO NOT BUY ANYTHING FROM DESIGN ELEMENT USA We purchased a vanity by Design Element back in June from build.com. We had a professional remodeler install it. After using one time, I noticed stains were being left and nothing would clean it. I called and emailed and spoke with DE regarding this issue. They had confirmed that no where did it say to seal the countertop either in instructions or on their website before use (FYI it still doesnt say it on their website or in the new instruction sheet they gave us). After speaking with them, they sent out a new countertop. However after discussing with our contractor, we were not going to reuse the sink and hardware and all that had already been glued down etc. So I contacted them again and they sent out a new sink and new hardware. Our contractor came they other day to install it. He called me concerned about the shape that the second countertop had come in. I had to leave work (third time, because I have to be home when everything is delivered) and see what he meant. The second countertop is in horrible condition. It looks as if someone had used it before and sent it back and now we have it. My contractor noticed the ENTIRE length of the countertop had scratches and nicks out of it. looks like something was laying on it before shipping. The scratches and nicks go the entire length and are consistent with each other I have no idea what happened to it but it looks terrible. There was silicon glue or some type of glue on the under-mount part that also left a huge part of the marble sanded down or not glossy anymore. it obviously looks like something was attached to it before and now, the gloss is gone. My contractor said what gives it away as being used before is underneath there are tons of finger prints which is from the glue residue being left over and then someone touching it now leaving fingerprints all over. At this point.... I am beyond frustrated. I paid the contractor the first time to redo our bathroom. Now we have no working bathroom again because he took out the old countertop. We ended up having to pay him an additional $300 for him to come BACK out and reinstall the countertop, now he left again today because i didnt want to install yet another faulty countertop. so we will have to pay him even more to come back out and install. I also have had to take time off of work to be home for each delivery and to leave to check this again today. I sent photos of the second damaged countertop to customer service asking for money back or at least covering the $300 extra I have had to pay for reinstalling not to mention being stuck with a scratched, ruined and used countertop. It took them 3 days to get back with me and they said they spoke with the owner Lucas Liu who decided they were not going to pay for anything or reimburse me. They said i could contact Lucas if i wanted to to speak furter. Ive called Lucas, four times now, and emailed him and nothing. No return response at all. I will NEVER recommend this company and I wish i could go further than Lucas but after all my research I cant find any other contact. read more