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Lovesac

3.8 (13 reviews)
Closed • 10:00 am - 8:00 pm

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2 months ago

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3 months ago

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15 days ago

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11 months ago

Sales rep was not welcoming and acted rudely--made for a very poor customer experience.

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2 years ago

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2 years ago

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Lovesac C.

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2 years ago

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Lovesac C.

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2 years ago

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2 years ago

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1 year ago

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Lovesac C.

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2 years ago

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2 years ago

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3 years ago

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At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

At Home

(40 reviews)

July 27, 2025 | Rancho Cucamonga | After dining w/a friend nearby, in fact, right across the…read moreparking lot, I had to check out At Home, as I absolutely love home decor! What a find! Experience | Neat, organized & tidy! What a huge store! This was my first time ever hearing of the store! I enjoyed every moment of it! So much beautiful home decor, framed art, gorgeous area rugs, furniture, positive quotes, gorgeous textures...just so much to see in all categories! I had so much fun looking around that I didn't realize I was there for... Wait for it... Three hours! Hahaha! I still didn't get around to seeing everything! Customer Service | Friendly throughout the store, at the register & incredibly helpful! Price | All price points; something for everyone! Parking | Free! Plentiful and shared with nearby shops and restaurants! Overall | What a fun store! I'll definitely be back! At Home seems to be a wonderful one-stop shop to dressing up your home and making it look amazing!

Finished my appointment at the VA next door thought I'd putter around AT Home since we don't have…read moreone near my house. After walking around an hour with 1 rug, I ended up buying a candle warmer. We have had to have our entire home remodeled due to a house fire....so I was using this rug to color match a scheme. The prices were high and employees kept coming to look for me to "ask me if I was finding everything" to.the.extreme. OK for having 4 people in the store, I sure am way over being treated like a crook when Im trying to shop and choose decor colors.

Pottery Barn

Pottery Barn

(92 reviews)

$$$

Fancy and pricy ...gorgeous store ...very neutral colors ..very high quality ...not my taste ..so…read moreall I bought was a small Knick knack ...great location though..parking convenient too.

I am writing to share my experience regarding a recent bedroom furniture purchase, as well as the…read moreongoing issue we encountered with the delivery of our nightstands. Over the past several months, we have purchased furniture for three rooms from Pottery Barn and have invested a significant amount of money. Most recently, we purchased a full bedroom set, including an armoire, bureau, two nightstands, and a king-size bed. While the most recent delivery did not go as smoothly as we had hoped, I was informed the night before that one of the nightstands was cracked and would not be delivered. I was told the second nightstand would still arrive. However, when the delivery team arrived, they were only aware of the damaged nightstand not being delivered and had no information regarding the second one and they could not confirm its location. From that point forward, I spent a considerable amount of time going back and forth with both customer service and the store trying to locate the missing nightstand. Each time I called, I was told the situation needed to be "investigated," and representatives had to review extensive notes from prior conversations. Meanwhile, I could see in my online portal that the nightstand order was repeatedly being placed, canceled, and reordered, which only added to the confusion. About two weeks after receiving the rest of the furniture, I was notified that one nightstand was available and ready for delivery. It was delivered, but there was still no clarity on the second one. After additional follow-ups with customer service, again without clear answers, I eventually received another notification that the second nightstand was ready. It was delivered the following week, and at that point, we finally had the complete set. However, the confusion continued when I was contacted yet again to schedule delivery for another nightstand, despite already having received both. I ultimately had to call customer service once more and spent nearly 30 minutes resolving an issue that should have already been closed. While we are very happy with the furniture itself, including the other two rooms we furnished through Pottery Barn, the overall experience was frustrating and unnecessarily time-consuming. Additionally, I was told by a representative named Lynn that I would receive some form of reimbursement for the inconvenience. Unfortunately, this was never documented, and no compensation was provided. Given the amount of time, effort, and confusion involved in resolving what should have been a straightforward delivery, I am disappointed with how this situation was handled. I hope this feedback is helpful that future customers do not experience similar issues.

Mathis Home

Mathis Home

(3k reviews)

$$$

My wife and I have been searching for a bedroom set. We initially visited various furniture stores…read moreand eventually returned to Mathis Home in Ontario, CA. The sales representative, Gigi, provided exceptional service throughout our interaction. A few days later, we texted her to inquire about the bedroom set, and she answered all 7 questions. When she did not know the answer, she informed us and later responded within a few hours. This marks our second purchase from the store; previously, we purchased two couches and a protection plan insurance. However, we had a negative experience with the insurance, which has caused us to hesitate before purchasing it again. We haven't made up our mind yet, still thinking about the protection plan insurance. Planning to pick up our merchandise in a week. 02/05/2026. Overall, the product's quality and Gigi's customer service were outstanding.

Brandi Lee went above and beyond for me! I came in wanting to see a sleeper sofa and left with an…read moreentire living room set! She and I collaborated on making my new space everything I could ask for. The team was absolutely aces at delivering MOST of my pieces exactly within the agreed upon window. There was a bit of a miscommunication on getting some of what I ordered onto the truck to be delivered on the same day, but thanks to Brandi Lee and the dispatch team, we were able to finally get all the pieces together. For the final price, I would have done this process several times over. I couldn't be happier with the choices made. Thank you, Brandi Lee and thank you Mathis Home!

Joel Jones Furniture - Side street window for Joel Jones Furniture across parking lot from Aldi and Office Max

Joel Jones Furniture

(16 reviews)

$$

I spoke to this woman for about fifteen minutes on the phone about specific furniture I wanted and…read morenot once did she say they are no longer at the location listed. So my wife and I drove thirty minutes looking for this place just to call her to find out they "are in between locations " with no particular place in mind. So really not in business as far as I'm concerned. After reading your response I believe you miss the point. If you would have been honest and upfront then my wife and I would not have wasted over an hour driving round trip to a nonexistent store.

I purchased my bed and mattress from this company about a month ago. I was on the market for a new…read morebed and had already had something on hold elsewhere but it wasn't exactly what I wanted...just a good deal (or so I thought). I kept doing some research and found Joel Jones on yelp and read the reviews--low and behold this place is literally right down the street from my house! I went in and I explained to Joel what I wanted, she pulled out a catalog and pointed out some pieces that she thought I'd be interested and and I was immediately sold! I was even more sold when she told me the price! I sat on it for about a week and the following week went back and placed my order and paid cash in full. Now here's why I gave 4 stars not 5. I was quoted 2 weeks and that id receive a call to be kept in the loop, well a week had passed and I heard nothing so I paid them a visit..I was told I'd get another call (never got the first one)..never for the second one either so then I called and was told that due to the holiday (thanksgiving) it might be slowed down..another week went by and when I called I got different info..long story short there was a lot of miscommunication and lack of communication and I eventually paid them another visit and days later got a call saying my items were ready (mind you the manufacturer warehouse was only an hour away so I don't know why it took so long). Overall my bed was installed and I am completely in love! Best purchase I've made all year! I am in love with my Queen bed! The mattress is amazing and the bed accents my decor perfectly! Despite the lack of communication I will definitely be purchasing from Joel Jones again! you can't be this price and quality!

Jerome's Furniture - Boca grande dining set absolutely stunning

Jerome's Furniture

(933 reviews)

$$

Shout out to Longinos Aquino and his dedicated staff of sales associates. Woody was amazing and…read morefacilitated my recent purchase after a major fiasco with the neighboring, "elite in their minds" Mathis furniture, less than a mile away. Mr. Acquino stood above the rest of the managers I recently dealt with to secure a nice pantry / china for my entry way area. Thanks to the mismanagement of Mathis senior manager Josh, I ended up at Jerome's....again! I always find what I need right in my back yard. No need to wander off to uncharted territories for a great piece and bargain price. You don't need fancy, in-house cafe's or restaurants to gain loyal clientele. The best way to earn loyal clients is to give the customer what they want. There is always a work around to any problem. You can't just belly up like Josh the senior manager at Mathis Rancho Cucamonga trying to satisfy a customer. Follow Mr. Aquino's model and listen first, then take appropriate action. Easy model to follow. Thank You Mr. Aquino to you and your team for becoming my to go furniture store here in Rancho Cucamonga. Lead by example and keep a customer for life. Charles Navarro, Jr., MSgt, USAF (Retired) Desert Shield / Desert Storm Veteran Rancho Cucamonga, California

We had a good experience when we purchased our chairs and sofa. Our salesperson was patient,…read moreknowledgeable, and someone we felt we could trust with our purchase. He provided us with a grand total that, according to him, included tax, the 4‑year extended warranty, and the delivery fee. Both my wife and I agreed to the final amount, believing everything was accurate and transparent. However, once we got home and reviewed the invoice more carefully, we realized we had been charged $400 in setup and delivery fees plus $499 for the extended warranty--an additional $900 on top of what we were told. That was our mistake for trusting the information we were given without double‑checking the breakdown at the time. We were fine with the extended warranty because the salesperson told us that after four years, if we didn't use it, we would receive 100% store credit. However, if he had also told us there was going to be a $400 setup and delivery fee, I would have passed on the purchase entirely. The salesperson was not fully transparent and should have provided a clear, step‑by‑step breakdown of all charges on our bill. Unfortunately, we trusted what we were told at the moment. As seniors, we feel we were taken advantage of, and that's very disappointing.

Lovesac - furniture - Updated May 2026

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