We went shopping for our furniture 10 days ago, and we were promised/told that it would be a 17 day…read morewait for delivery. Well, wouldn't you know, that Living Spaces waited the 10 days... look at the contract you sign, before telling us that we were looking at a 45-60 day delivery time. If I cancel, there is a 25% restocking fee... The deal isn't getting you to buy the furniture, they want that cancellation money... They like that easy money... 25% on $10,000 adds up quickly Oh, and I really appreciate the 11pm timing of the terribly impersonal email... like we're just gonna slip this in here while you're sleeping I don't even feel sorry for whoever is going to answer my phone call at living Spaces today

Last time when we buy from this company. Bad customer…read moreservice and unable to call the store directly (rancho Cucamonga) . Never again from Living Spaces. Their phone number 877 266-7300 customer service agent was unable to transfer me to Rancho Cucamonga store WEIRD

First visit to this furniture store and was pleased with the welcoming introduction upon entering…read moreand the great service thereafter. You can browse somewhat freely without someone tailing you the whole time but your rep will be nearby & will check on you every so often just in case for any questions. Look for Kevin P., he's fantastic, helpful and professional! They have a lot of nice and different options, comparable to Living Spaces and Mathis Bros. We are very pleased with our purchase and the level of service provided. Complimentary refreshments (fountain drinks, coffee, and fresh made popcorn) are available to customers which was a nice touch. Restrooms available and plenty of parking in the private lot.

If I could give more furniture, a zero I would. I started this claim back in October 2025 calling…read morecustomer service like you're supposed to because the chair that we had just purchased in August the padding was completely flat. It took them almost 3 months to finally get the warehouse to come out and check out the chair. Then it took another month or two of them saying that there's nothing wrong with the chair for me fighting to get them to come back out. Finally, the warehouse guy came back out and said that his report said that this chair is defective. So finally, he called his boss and his boss had them come back out and get pick up the chair to try and make look like it should look. However, when they brought the chair back to me, all they did was put padding in one section of it and not in the rest of the chair so the chair still does not have any padding in it. Then I get an email from Adrienna from customer service department in their corporate office and she stated she would take care of this problem. It is now going on October and again runaround runaround runaround and now she says oh wait the chair is almost is over a year old. Really I have been contacting you since the chair was four months old and you still haven't taken care of it. Now she's telling me that they will come pick up the chair tomorrow, October 1 and try to repair the padding in it. What the hell does it take over a year to get stuff started? Do not do not do not buy from Mor furniture no matter how great their furniture looks in the showroom.

This was a terrible experience from the start. My funiture came weeks late and the the sectional…read morewas wrong. One dining chair was shorter than the rest and trying to get Rick David to respond is like pulling teeth. To top things off the replacement sectional has splinters and small rocks coming out of the cushions daily. Rick lead me on for 7 weeks to say the factory didn't consider wood coming out of the cushions a defect and he couldn't or should I say wouldn't return or exchange. Then claimed he did more than what was required. If doing more means not returning calls and not and providing customer service the I guess yeah. So now I have to file a claim in court and try to get my money back. You really get what you pay for.

Had the pleasure of working with Rick he made sure to meet my every needs with my purchase…read more Kept me updated through out the whole process and I couldn't be happier with my beautiful new couch that he and his crew also helped put together!! Will be doing further business with him in the near future.

9/8/24 We're still looking for our sofas/loving room set & cannot decide. Sandy's has a limited…read moreselection when it comes to color of fabrics. Manuel was very helpful & he spent quite a bit of time with us explaining all the different options & even showed us using the monitor in-store to assist reconfiguring the layout plus designs of the sectionals. He mentioned if we order a specific design that it'll take 6 weeks to deliver because it's made to order. This furniture store is located in a strip mall along Central Avenue with Subway, El Pollo Loco & other shops within walking distance. parking is in a shared lot. Given our choices & how attentive Manuel is, we will more than likely revisit when we've come to a decision about the style, color & configuration of sectional. We shall see

We bought our king memory foam mattress, metal base and loveseat recliner from William. He didn't…read morepressure us AT ALL. He came, answered our questions, gave us tips and I do then walked away. We really appreciated him for that. When we left, We didn't feel scammed or upsold at all. We really feel like we are the ones getting a great deal. He said items would be delivered in one week. We got a decent 2 our delivery window. We are so excited about our new items!! Tysm, William

Because all the stores in my area have closed, I decided to take a drive to take my mom out for…read moreMother's Day. My gosh, this store did not disappoint and is huge, like the other locations I used to visit. The store is full of a variety of home goods for your bedroom, kitchen, living room, and backyard. Prices are really good and not too expensive, which is a plus when everything is increasing. The quality of the goods is also great, and they even have well-known brands like Oxo, which is one of my favorites. The cashier was also extremely nice and friendly. We had a conversation with her, and she was great with my mom. When I am in the area, I will def make another stop or just take the drive to get the newest addition to my house.

Came here to run a quick errand and look at patio chairs and was taken aback by all their Halloween…read moredecor! I'm not the type to decorate for Halloween, but seeing all the options here inspired me. They have everything from super simple Halloween decor to giant lawn ornaments. I was a fan of their Vctorian era goth decor. There were zombie heads and other body part decorations, pretty skulls, Wicked themed decor, etc. They're located in kind of a dead zone/spot, where the old Sears was located and there's tons of parking. It's super clean inside, not very crowded and it's a relaxing experience just to walk through and look at home decor.

I am writing to share my experience regarding a recent bedroom furniture purchase, as well as the…read moreongoing issue we encountered with the delivery of our nightstands. Over the past several months, we have purchased furniture for three rooms from Pottery Barn and have invested a significant amount of money. Most recently, we purchased a full bedroom set, including an armoire, bureau, two nightstands, and a king-size bed. While the most recent delivery did not go as smoothly as we had hoped, I was informed the night before that one of the nightstands was cracked and would not be delivered. I was told the second nightstand would still arrive. However, when the delivery team arrived, they were only aware of the damaged nightstand not being delivered and had no information regarding the second one and they could not confirm its location. From that point forward, I spent a considerable amount of time going back and forth with both customer service and the store trying to locate the missing nightstand. Each time I called, I was told the situation needed to be "investigated," and representatives had to review extensive notes from prior conversations. Meanwhile, I could see in my online portal that the nightstand order was repeatedly being placed, canceled, and reordered, which only added to the confusion. About two weeks after receiving the rest of the furniture, I was notified that one nightstand was available and ready for delivery. It was delivered, but there was still no clarity on the second one. After additional follow-ups with customer service, again without clear answers, I eventually received another notification that the second nightstand was ready. It was delivered the following week, and at that point, we finally had the complete set. However, the confusion continued when I was contacted yet again to schedule delivery for another nightstand, despite already having received both. I ultimately had to call customer service once more and spent nearly 30 minutes resolving an issue that should have already been closed. While we are very happy with the furniture itself, including the other two rooms we furnished through Pottery Barn, the overall experience was frustrating and unnecessarily time-consuming. Additionally, I was told by a representative named Lynn that I would receive some form of reimbursement for the inconvenience. Unfortunately, this was never documented, and no compensation was provided. Given the amount of time, effort, and confusion involved in resolving what should have been a straightforward delivery, I am disappointed with how this situation was handled. I hope this feedback is helpful that future customers do not experience similar issues.

Love Pottery Barn, but I wouldn't recommend this location…read more Crystal, the manager, was unpleasant to interact with. Super rude, super condescending, and honestly made the whole experience uncomfortable. * side note, my review is not the only one who mentions how awful Crystal is. Another review mentioned how horribly she treats the staff * The new Brea location just opened and is worth the drive. Everyone there is happy, kind, and actually want to help you.

Came here yesterday looking for bedroom furniture! This place was huge. Tons of selections but…read moreunfortunately didn't find a bedroom furniture I was hoping for! Looking for something that was all matching from bed frame, dresser, chest & maybe a nightstand. The bed frame was usually missing out of the ones I did like. They were a little on the pricier end too. So deciding to go another route. But I do want to applaud Arnold C, he was super helpful & nice, lead me through the whole process & the gave me space to look through sections on my own so loved that they don't tail you there haha didn't feel any pressure whatsoever. Arnold was great to work with! So if you come here looking for something ask for Arnold C. ! He's the best (:

We had the absolute worst experience at Mathis. The sales associate rushed us through the process…read moreand ordered an ottoman that did not match our tastes or our couches' style. Then when trying to exchange it, they shooed us away to their tiny customer service department as much as possible. They clearly did not want to help us. The customer service representative would not even leave her seat to greet us or listen to the mistake that was made on their part. Because the item was a special order, even though we were improperly advised (and within the ridiculous 7 day return window), she simply told us no. Mathis will not help you or own up to any mistakes made on their own part. They want you to double check their sales team's work and make sure they order the right things. You know, because that's your job as the customer. Save your time and your money and shop anywhere else. I'd rather buy a cheap Amazon piece of furniture, because they'd at least treat us with respect. This place sucks and I'd give 0 stars if I could. Don't ever shop here. People are pushy, rude, and don't care to treat you like a human being.

I spoke to this woman for about fifteen minutes on the phone about specific furniture I wanted and…read morenot once did she say they are no longer at the location listed. So my wife and I drove thirty minutes looking for this place just to call her to find out they "are in between locations " with no particular place in mind. So really not in business as far as I'm concerned. After reading your response I believe you miss the point. If you would have been honest and upfront then my wife and I would not have wasted over an hour driving round trip to a nonexistent store.

I purchased my bed and mattress from this company about a month ago. I was on the market for a new…read morebed and had already had something on hold elsewhere but it wasn't exactly what I wanted...just a good deal (or so I thought). I kept doing some research and found Joel Jones on yelp and read the reviews--low and behold this place is literally right down the street from my house! I went in and I explained to Joel what I wanted, she pulled out a catalog and pointed out some pieces that she thought I'd be interested and and I was immediately sold! I was even more sold when she told me the price! I sat on it for about a week and the following week went back and placed my order and paid cash in full. Now here's why I gave 4 stars not 5. I was quoted 2 weeks and that id receive a call to be kept in the loop, well a week had passed and I heard nothing so I paid them a visit..I was told I'd get another call (never got the first one)..never for the second one either so then I called and was told that due to the holiday (thanksgiving) it might be slowed down..another week went by and when I called I got different info..long story short there was a lot of miscommunication and lack of communication and I eventually paid them another visit and days later got a call saying my items were ready (mind you the manufacturer warehouse was only an hour away so I don't know why it took so long). Overall my bed was installed and I am completely in love! Best purchase I've made all year! I am in love with my Queen bed! The mattress is amazing and the bed accents my decor perfectly! Despite the lack of communication I will definitely be purchasing from Joel Jones again! you can't be this price and quality!

My husband and I went to Jerome's a few months ago to shop for our new house. The first experience…read morewas quick and didnt spend to much time, but we met Carlos (the salesperson). We shopped around at other stores and then circled back around here. This time we met Hector, but were very transparent from the get-go we cant put any money down as were in escrow but want to make a list so when we get our keys we will be in same day to purchase. The manager at the time, said he understood but when it came time, he was pressuring us to put down $2,500. ummm hello what part did you not understand...So that turned us off so we went to Living Spaces. As time came closer, we decided to give them another chance, since they had everything we liked except a couch. As soon as we walked in Carlos remembered us .He was amazing, not pushy, chill personality and easy to talk to. He lets you shop with ease and enjoy the experience with no pressure!!! Very imformative, patient and let me tell you the NEW Supervisor Jordan is just as awesome!!! Literally after we got our keys our next stop was here and we get our new furniture in a week. Great overall experience. ill miss visiting them, if you need furniture, I would ask for Carlos he will take care of you and let you enjoy your experience.

We had a good experience when we purchased our chairs and sofa. Our salesperson was patient,…read moreknowledgeable, and someone we felt we could trust with our purchase. He provided us with a grand total that, according to him, included tax, the 4‑year extended warranty, and the delivery fee. Both my wife and I agreed to the final amount, believing everything was accurate and transparent. However, once we got home and reviewed the invoice more carefully, we realized we had been charged $400 in setup and delivery fees plus $499 for the extended warranty--an additional $900 on top of what we were told. That was our mistake for trusting the information we were given without double‑checking the breakdown at the time. We were fine with the extended warranty because the salesperson told us that after four years, if we didn't use it, we would receive 100% store credit. However, if he had also told us there was going to be a $400 setup and delivery fee, I would have passed on the purchase entirely. The salesperson was not fully transparent and should have provided a clear, step‑by‑step breakdown of all charges on our bill. Unfortunately, we trusted what we were told at the moment. As seniors, we feel we were taken advantage of, and that's very disappointing.

UPDATE: Gerardo, the General Manager, personally reached out to me and made the situation right. I…read morewas genuinely impressed by his professionalism, honesty, and commitment to ensuring that Pottery Barn's loyal customers feel valued and satisfied. He took the time to listen to my concerns, acknowledge what had happened, and provide a resolution that I was very happy with. The way Gerardo handled the situation completely changed my impression of the experience and demonstrated excellent leadership and customer service. Thank you, Gerardo, for taking my concerns seriously and going above and beyond to make things right. This is the level of service that builds and maintains customer loyalty.

Sian was an amazing store associate. Bright, personable, and kind. I appreciated her help and…read moreinsight. We came in for a very specific item that had arrived on the floor earlier that week and were in constant correspondence with her and the manager Abbi. There was damage on the console itself and Abbi was kind enough to honor an additional discount as it was quite noticeable, which made the piece itself insanely affordable. Sian offered her DIY expertise and solutions to fix the issue. Really appreciated the help. Appreciate the help ladies!! I left a very happy customer.