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    Pottery Barn

    2.6 (92 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Maria T.

    I was just informed today that my Pottery Barn and William Sonoma credit card was compromised at this location. Purchases were completed 5/16/25 $3909, 5/18/25 $909 and the charge of $4509 was finally declined when I received the text msg this afternoon. Staff failed to ask for ID to the fraudulent mobster who has my credit card information. Not sure how, as I live in San Diego, CA and I have no reason to be in Rancho Cucamonga. This sounds like a inside job, I'm just saying. I'm glad they will be doing a investigation on this and hopefully catch the people involved. To the management at this location ID should have been requested as I don't live in that area and these charges were large. Very disappointed in this store, hope other customers don't have this happen to them as well.

    Paint chipping off literally daily!!
    Vialed A.

    I splurged on a secrional and a big table. Look at video. It has been like this since about a week after I got it snd it gets worse by the dsy!!! I called snd they said...." You have to buy a paint kit"..... well after spending thousands I fidn't expect that.

    Kelly O'Keefe and Mark Hill
    Mark H.

    My wife and I have known and worked with Kelly O'Keefe for many years. The relationship we have developed over time, I think has given Kelly a good insight to our like and dislikes when it comes to our taste and home decor. I have consistently found him patient and most helpful when searching for new, updated and trendy ideas His range of talent never ceases to amaze me! One thing I appreciate most is that his has never been pushy and despite my inability to make a quick decision in some cases, I have never sensed he's been impatient or frustrated working with us A true gentleman, designer, and artist available to serve your every need! Leah and I can't be more thankful for his advice over the years I make an hour home a showcase we can be very proud of

    Ordered a bowl last MARCH!!! Still not shipped! Multiple emails. After we bought the hutch that was damaged we got store credit, maybe that's why we can't get what we ordered. This place is a joke!! A very expensive joke!!!!

    1 year old Jake sectional with all cushions replaced. This couch is terrible

    Our Jake sectional was delivered Oct 2022. By Nov. 2022 I had to contact customer service because the fabric on a couple cushions was rippling. They replaced 2 seat cushions- inserts and covers. In April 2023 I contacted them again regarding the quality and submitted photos. At that point they (PB and sofa manufacturers) agreed to a one-time courtesy of replacing all cushion inserts, even the back cushions. I changed out the cushions in June. On Nov. 1 I contacted them again that the couch is in terrible condition for only being 1 year old. I own another PB couch and 2 chairs and ottomans. They have held up beautifully! At this point I want them to come get the couch and give me a refund. This has been nothing but trouble! I was told there is nothing they will do. I am stuck with a $5,000 sofa that looks like it belongs on someone's porch.

    My next purchase

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    7 months ago

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    1 month ago

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    2 years ago

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    3 months ago

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    5 months ago

    Great service. Sadly, Christmas music no longer playing. To the season. Store doesn't seem the same as 10 years ago.

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    3 months ago

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    4 months ago

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    10 months ago

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    6 months ago

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    1 year ago

    Walked in and walked out basically. No one acknowledged me greeted me or anything which gave an overall bad experience

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    10 months ago

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Great service , lots to look at they have free design services, new upcoming fall set is amazing

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    1 year ago

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    9 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Neat things. but way expensive for my budget. Plus no customer service when I went I was only one and not even a hi

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    13 years ago

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    3 years ago

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    Page 1 of 3

    Ask the Community - Pottery Barn

    Review Highlights - Pottery Barn

    We walked into the store without an appointment and immediately were accompanied by Betty from their design studio.

    Mentioned in 5 reviews

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    At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

    At Home

    3.1(40 reviews)
    0.6 mi

    July 27, 2025 | Rancho Cucamonga | After dining w/a friend nearby, in fact, right across the…read moreparking lot, I had to check out At Home, as I absolutely love home decor! What a find! Experience | Neat, organized & tidy! What a huge store! This was my first time ever hearing of the store! I enjoyed every moment of it! So much beautiful home decor, framed art, gorgeous area rugs, furniture, positive quotes, gorgeous textures...just so much to see in all categories! I had so much fun looking around that I didn't realize I was there for... Wait for it... Three hours! Hahaha! I still didn't get around to seeing everything! Customer Service | Friendly throughout the store, at the register & incredibly helpful! Price | All price points; something for everyone! Parking | Free! Plentiful and shared with nearby shops and restaurants! Overall | What a fun store! I'll definitely be back! At Home seems to be a wonderful one-stop shop to dressing up your home and making it look amazing!

    Finished my appointment at the VA next door thought I'd putter around AT Home since we don't have…read moreone near my house. After walking around an hour with 1 rug, I ended up buying a candle warmer. We have had to have our entire home remodeled due to a house fire....so I was using this rug to color match a scheme. The prices were high and employees kept coming to look for me to "ask me if I was finding everything" to.the.extreme. OK for having 4 people in the store, I sure am way over being treated like a crook when Im trying to shop and choose decor colors.

    Photos
    At Home - Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

    Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

    At Home - A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

    A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

    At Home

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    Mathis Home

    Mathis Home

    3.1(3k reviews)
    3.3 mi
    $$$

    My wife and I have been searching for a bedroom set. We initially visited various furniture stores…read moreand eventually returned to Mathis Home in Ontario, CA. The sales representative, Gigi, provided exceptional service throughout our interaction. A few days later, we texted her to inquire about the bedroom set, and she answered all 7 questions. When she did not know the answer, she informed us and later responded within a few hours. This marks our second purchase from the store; previously, we purchased two couches and a protection plan insurance. However, we had a negative experience with the insurance, which has caused us to hesitate before purchasing it again. We haven't made up our mind yet, still thinking about the protection plan insurance. Planning to pick up our merchandise in a week. 02/05/2026. Overall, the product's quality and Gigi's customer service were outstanding.

    Brandi Lee went above and beyond for me! I came in wanting to see a sleeper sofa and left with an…read moreentire living room set! She and I collaborated on making my new space everything I could ask for. The team was absolutely aces at delivering MOST of my pieces exactly within the agreed upon window. There was a bit of a miscommunication on getting some of what I ordered onto the truck to be delivered on the same day, but thanks to Brandi Lee and the dispatch team, we were able to finally get all the pieces together. For the final price, I would have done this process several times over. I couldn't be happier with the choices made. Thank you, Brandi Lee and thank you Mathis Home!

    Photos
    Mathis Home - This photo doesn't do it justice to show how dark the scuff they caused on our ceiling in our entryway.

    This photo doesn't do it justice to show how dark the scuff they caused on our ceiling in our entryway.

    Mathis Home
    Mathis Home

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    Joel Jones Furniture - Side street window for Joel Jones Furniture across parking lot from Aldi and Office Max

    Joel Jones Furniture

    3.8(16 reviews)
    1.8 mi
    $$

    I spoke to this woman for about fifteen minutes on the phone about specific furniture I wanted and…read morenot once did she say they are no longer at the location listed. So my wife and I drove thirty minutes looking for this place just to call her to find out they "are in between locations " with no particular place in mind. So really not in business as far as I'm concerned. After reading your response I believe you miss the point. If you would have been honest and upfront then my wife and I would not have wasted over an hour driving round trip to a nonexistent store.

    I purchased my bed and mattress from this company about a month ago. I was on the market for a new…read morebed and had already had something on hold elsewhere but it wasn't exactly what I wanted...just a good deal (or so I thought). I kept doing some research and found Joel Jones on yelp and read the reviews--low and behold this place is literally right down the street from my house! I went in and I explained to Joel what I wanted, she pulled out a catalog and pointed out some pieces that she thought I'd be interested and and I was immediately sold! I was even more sold when she told me the price! I sat on it for about a week and the following week went back and placed my order and paid cash in full. Now here's why I gave 4 stars not 5. I was quoted 2 weeks and that id receive a call to be kept in the loop, well a week had passed and I heard nothing so I paid them a visit..I was told I'd get another call (never got the first one)..never for the second one either so then I called and was told that due to the holiday (thanksgiving) it might be slowed down..another week went by and when I called I got different info..long story short there was a lot of miscommunication and lack of communication and I eventually paid them another visit and days later got a call saying my items were ready (mind you the manufacturer warehouse was only an hour away so I don't know why it took so long). Overall my bed was installed and I am completely in love! Best purchase I've made all year! I am in love with my Queen bed! The mattress is amazing and the bed accents my decor perfectly! Despite the lack of communication I will definitely be purchasing from Joel Jones again! you can't be this price and quality!

    Photos
    Joel Jones Furniture
    Joel Jones Furniture
    Joel Jones Furniture - Street side of Joel Jones Furniture next to New Smile Dentistry. across parking lot from Aldi and Office Max

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    Street side of Joel Jones Furniture next to New Smile Dentistry. across parking lot from Aldi and Office Max

    Jerome's Furniture - Boca grande dining set absolutely stunning

    Jerome's Furniture

    2.1(933 reviews)
    2.5 mi
    $$

    Shout out to Longinos Aquino and his dedicated staff of sales associates. Woody was amazing and…read morefacilitated my recent purchase after a major fiasco with the neighboring, "elite in their minds" Mathis furniture, less than a mile away. Mr. Acquino stood above the rest of the managers I recently dealt with to secure a nice pantry / china for my entry way area. Thanks to the mismanagement of Mathis senior manager Josh, I ended up at Jerome's....again! I always find what I need right in my back yard. No need to wander off to uncharted territories for a great piece and bargain price. You don't need fancy, in-house cafe's or restaurants to gain loyal clientele. The best way to earn loyal clients is to give the customer what they want. There is always a work around to any problem. You can't just belly up like Josh the senior manager at Mathis Rancho Cucamonga trying to satisfy a customer. Follow Mr. Aquino's model and listen first, then take appropriate action. Easy model to follow. Thank You Mr. Aquino to you and your team for becoming my to go furniture store here in Rancho Cucamonga. Lead by example and keep a customer for life. Charles Navarro, Jr., MSgt, USAF (Retired) Desert Shield / Desert Storm Veteran Rancho Cucamonga, California

    We had a good experience when we purchased our chairs and sofa. Our salesperson was patient,…read moreknowledgeable, and someone we felt we could trust with our purchase. He provided us with a grand total that, according to him, included tax, the 4‑year extended warranty, and the delivery fee. Both my wife and I agreed to the final amount, believing everything was accurate and transparent. However, once we got home and reviewed the invoice more carefully, we realized we had been charged $400 in setup and delivery fees plus $499 for the extended warranty--an additional $900 on top of what we were told. That was our mistake for trusting the information we were given without double‑checking the breakdown at the time. We were fine with the extended warranty because the salesperson told us that after four years, if we didn't use it, we would receive 100% store credit. However, if he had also told us there was going to be a $400 setup and delivery fee, I would have passed on the purchase entirely. The salesperson was not fully transparent and should have provided a clear, step‑by‑step breakdown of all charges on our bill. Unfortunately, we trusted what we were told at the moment. As seniors, we feel we were taken advantage of, and that's very disappointing.

    Photos
    Jerome's Furniture
    Jerome's Furniture - 5/18/24 Love the color but Hubby does not want a sectional

    5/18/24 Love the color but Hubby does not want a sectional

    Jerome's Furniture

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.2(209 reviews)
    3.1 mi
    $$
    Offers payment plans
    Established in 1991

    I wanted to update my previous review for Bob's Discount Furniture after completing the delivery…read moreprocess and it was just as impressive as the in-store experience. I received a link via email that provided real-time tracking and an ETA, which made planning much easier. The only caveat is that the ETA is constantly updated, so you do have to keep checking. For example, my original window was 3:30-4:00, but the final delivery time shifted earlier to 2:30-3:00. That said, the delivery team arrived exactly on time within the updated window. They placed the couches exactly where I wanted them, assembled everything including the stools and made the entire process seamless. Everything was quick, efficient, and completely stress-free. I've loved the entire experience from start to finish; highly recommend!

    If I could give zero stars, I would. First off, they seem very friendly to get your sale, as many…read moresales reps do, but the process turned out to be extremely deceptive. My husband and I were given the option to pay for our couch through Acima. Mind you, it was never clearly explained that there is essentially a hidden rental structure. The Acima manager tells you that you have 90 days to pay off the early purchase price, but there is no clear mention of the rental fees or that if you don't pay it off within those 90 days, the total price can nearly double. That means we could end up paying around $8,000 for a $4,000 couch. Here's where it gets worse. When they checked our credit, we were told we weren't approved for the full amount through their in-house financing, so they suggested splitting the purchase between my husband and me using Acima. Initially, the Acima representative told me to check my email and I received a message saying I was approved for $1,950. However, when billing actually started and I logged into my account, it showed that I had been approved for--and charged for--the full amount of the couch. What actually happened is that Acima approved both my husband and me individually for the full price and opened two separate accounts for the full amount of the couch. Instead of splitting the cost, we are each being charged the full total of approximately $4,559 for ONE couch. We were also asked to provide both of our bank accounts and personal information, which we later realized was unnecessary since each of us had already been approved for the full amount individually. I am being charged $215 twice a month, and my husband is being charged $395 a month. When we signed up, it was explained as if there would simply be two payments per month--one from me and one from him--not two separate full financing accounts. To make matters worse, the day we received the couch the reclining feature began malfunctioning. We immediately put in a request to have someone come out and check it, but no one ever came to repair it. Not to mention they delivered half the couch and the rest of it came a week and a half later. Also, Acima has a desk located inside the store, but if you try to resolve any discrepancies with these practices, you end up being transferred back to the same representative every time, no matter which number you call. Overall, this experience felt very shady and misleading.

    Photos
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Pottery Barn - homedecor - Updated May 2026

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