From the moment we walked in, we were warmly greeted by John Ruiz. I had already done some research beforehand and had an idea of what I wanted, and John truly listened. He guided us through the pressure test and then showed us mattresses not only based on those results, but also tailored to our specific goals: we wanted something that stayed cool, had strong edge support, was great for side sleeping, reduced motion transfer so I wouldn't feel my husband moving around, and would work with our current adjustable frame. We thought the process would take 2-3 hours, but thanks to John's knowledge and attentiveness, we found the perfect mattress in under an hour! The bed is being delivered the very next day, which was such a bonus. What really stood out was that John never once tried to upsell us on things we didn't need he was thorough, detailed, kind, and knowledgeable every step of the way. Thank you, John, for making the experience easy and enjoyable. I would recommend you a hundred times over! read more

Sit 'n Sleep - The mattress we picked is exactly what we were looking for: great for side sleeping and wonderfully supportive. - Mattresses Near Me - Ontario, California

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My experience at sit n sleep Ontario was akin to a never ending nightmare. I would not advise buying any mattress here, but if you do - Compare the Law/Legal tag on the mattress you try, and the mattress you receive. If you decide not to read, let your eyes tell the tale via the attached photos. To keep it relatively short, there is data on the law tags that tells you specifics of the mattress. One is "Net weight of internal filling material". This is essentially your wools, latex,polyfoam, fibers, feathers, ie the expensive stuff for the Comfort Layer. We tried a mattress in the storeroom that was a medium firm, very comfortable - we bought it. Received a mattress, Hard as a rock, mind you we gave it over two months to 'wear in'. After comparing both LAW tags. Our mattress had 55 pounds of internal filling material, store room had ONE HUNDRED AND TWENTY POUNDS. Yes, 130% MORE pounds of comfort material. Can you imagine HOW MUCH MATERIAL that 130 pounds IS? No wonder our bed was rock hard. The salesman and customer service will claim to have no idea what it means (despite their combined 50 years of experience) laughable. Yet these industry professionals have no idea what information a basic mattress law /Legal tag is providing. Intentionally dishonest. We opened an investigation with them so they asked to give another chance and send a replacement. Their delivery truck arrived and we rejected a worse mattress with even less filling material. We verified our information with other stores/professionals to validate. We were knowingly deceived. At every step of this nightmare, the personnel became more unbearable. The customer service was incredibly rude, inappropriate, and hung up on us multiple times. Its all clouds and rainbows until their warranty or money is in jeopardy. Their customer service even tried to tell me lies about me confusing the law tag with the store price tag. Intentional dishonesty. We finally had enough and requested a refund, they couldnt promise a full refund they stated. The 3rd time we were hung up by customer service on was due to our unavailability to a same day pick up of the return. Once their team arrived to pick up the mattress, they grabbed the pillow cases, adjustable base, protective sheet, extra hardware - and said the mattress was not on the refund sheet, REFUSED to take it, LEAVING the mattress. To be fair this was likely the company that botched this, willingly or not. After going somewhere else i realized how low quality the adjustable base even was. Please think twice about going to Scam n' Sleep. Deceptive, Fraudulent, Dismissive, Inappropriate, Dishonest. I have never had this experience with this size of a legitimate company before Id wish it on nobody else. Go elsewhere. If nothing else - see with your own eyes with the attached mattress tag photos. read more

Sit 'n Sleep - Purchased Mattress - Mattresses Near Me - Ontario, California

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This place is so wrong for the mattress that I bought there. I got it in 2022 a beauty rest and it is sunk so low now I need to get another mattress set. Omg never again to purchase a set there. And it was supposed to be firm not so. Their customer service treat their customers in a manner like what their issue is is irrelevant. They are dismissive to the customer and like their record are not wrong. Be careful dealing with this company have all your records kept from your purchase there. read more

Thank you Danny for helping us select the perfect matress. We absolutely love our new King Koil Silver Leaf Medium Euro Top. We haven't slept this comfortable in years!!! Please go see Danny in Ontario Mills he is AMAZING!!!! Thank you!!! We'll be back for some really nice, comfortable pillows. read more

Our salesman was amazing and helped us find exactly what we were looking for. 10 out of 10 recommend.

John Ruiz was amazing! He was so helpful. I found exactly what I needed for a good night sleep.

Just spent about half my day with Joshua Kelly. Came in the morning for a few hours kicking "tires" just seeing what I liked. Me and my friend were both asking lot of questions about all the different beds. Joshua Kelly did an amazing job answering all our questions and being patient with us. I came back about 1 hour before closing, and we are sitting here at 930pm finishing up my order. All I can say is that if you are looking into a new bed or have any questions. Come see Joshua. read more

Sit 'n Sleep - Mattresses Near Me - Ontario, California

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John Ruiz was awesome he help me n my husband select the perfect mattress he was very professional n very helpful and friendly. Thank you for his service you need more ppl like him. read more

John Ruiz helped me and my mom find a mattress that works for both of us. He even made sure we are getting it the next day. Super fast. Very happy with our experience. We could tell he loves his job and knows what he's doing. read more

John is amazing. He explains everything clearly and is very nice. After he provided us with all the benefits and information, we finally bought our mattress. read more

Thank you Danny for finding me the perfect mattress and frame! He took into account my budget and was very friendly and knowledgeable!!

We had problems with a mattress that we bought only 8 months. After some back and forth with the mattress company. SitnSleep was able to make everthing right and give us credit for our purchase. We went in the Ontario store and Danny the manager was very helpful and understanding. read more

Sit n Sleep Rating Sit n Sleep is has bad customer service. It first started with good salesmen helping us selecting the mattress. But then they keep trying to sell you products that you can get somewhere else. And once you purchase from them and if you're not satisfied with the product, they don't take returns at all. So it's like we're stuck with the product that we paid money on and were not satisfied with it. Then when I had ordered the bed and had it delivered, they brought the WRONG bed. And when I try to exchange it for the correct one, they have the nerve to try to charge a restocking fee. Like why should I pay a restocking fee when you're delivery people messed up and brought me the wrong one. Also, everything was in Spanish. On top of that, they messed up the stair banister and now I need to get that fix. So we went back to this location and worked with Casey and ordered the correct bed. But now in trying to get it delivered he claim that we refused to sign a paper that says "this is the last time for an exchange" when he never told us about it at all. So Casey lied about that. We never refused to do anything. They make everything such a hassle to do an exchange and the fact that EVERYTHING has to go through customer service and through the actual store. They can't do anything unless customer service tells them anything. It's like the store is their puppet. It was a lot of back and forth trying to hash this out. This calls for a complaint to corporate. Be careful when shopping at sit n sleep and don't let them sell you anything you don't need because you can get better ones elsewhere. read more

Thank you to Javier at Sit & Sleep Ontario who is excellent at sales, knows his products and doesn't try to up sell you which was an unexpected pleasure. He took time to access what we needed and was patient as we tested out a few mattresses. We had a budget when we walked in, got everything we wanted and needed. We bought the Stearns & Foster Firm with adjustable frame. I will right a review on the mattress after it's delivered. Erica read more

It was a great experience, John Ruiz did amazing job and we were glad that he tended to our needs.

John Ruiz was very nice in helping me get the perfect mattress a few days ago. Would 100% recommend talking to him if needed

John Ruiz helped me and he was knowledgeable patient n I liked his attitude he did just let me talked he explained allot on the mattresses so I was able to choose what I wanted read more

Everyone here is very helpful. Tell them what your budget is and they will work with it. We seem to always end up here after shopping around everywhere. Sometimes they have an entire bed frame for half the regular low price! We bought a perfectly great queen sized bed here for my son that way. They deliver, always really great customer service from those guys (please offer some cold water or a soda, they work so hard) Anyway, this is where I buy all my mattresses because I appreciate the quality materials, value, and service! read more

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Amazing service!! Teddy did such an amazing job he knows so much about beds. We just came to look and walked out with a new bed. Thank you so much Teddy & Sit 'n sleep read more

Kent Siria was so friendly and helpful from start to finish. My husband and I have been enjoying our Tempur-Pedic ProAdapt mattress and PureCare pillows for a month now thanks to his recommendations. As someone with chronic back/shoulder pain, my soreness levels have been reduced. Kent evaluated our needs with the "bedMATCH" system and shared his expertise as we went around trying different mattresses. We like being able to mull over our decisions and he still remembered us a couple weeks later when we returned to place our order. He also price-matched Mattress Firm's sale prices and upgraded our mattress protection kit to the PureCare one that stays on our mattress better as part of the Tempur-Pedic gift promotion. Thank you for the great shopping experience! read more

I recently had a problem with my 7 month old mattress. It was defective. Sit n Sleep honored the warranty. Danny was very helpful at the0 store . He explained the mattresses in depth. He was very helpful. Thank you Sit n Sleep! Thank you Danny. read more

I purchased a Tempur-Pedic that I thought would help with my comfortably and sleep. It was very expensive. I wake up with a back ache and have yet to sleep a full night. I guess I miss understood how long you have to exchange. I am out alot of money and not a very comfortable bed. UGH. Not sure what I am going to do now, Sleep on the couch I guess. read more

My husband and I stopped by one evening to look at beds. Art helped us so much during our visit! He was incredibly patient and so knowledgeable of everything. I would 1000% recommend anyone looking or even thinking of a new bed to stop by this Sit'n Sleep and ask for our friend Art to help them :) Thank you for everything! We are so happy with our new bed read more

We visited the store and was greeted by Josh. He has patient and helpful as we looked at the different mattresses. We appreciated his frendly demeanor. I highly recommend Sit n Sleep. read more

I will forever buy beds from sit and sleep. It was a pleasure working with Jason at the Ontario Mills location to get the perfect bed for my husband and I, and the delivery process with Hector and Fern was great. They were pleasant to work with, on time, and quick with installation. Can't go wrong with a bed from sit and sleep. read more

Sit 'n Sleep - Mattresses Near Me - Ontario, California

My husband and I bought a queen mattress for the Black Friday special from Josh. He knew when to leave us alone to check what the store had and knew when to check back in with us. Josh wasn't pushy at all. Very happy with our service and our mattress. Will go back for future business. This is our 3rd purchase from Sit n Sleep. Why go anywhere else. read more

I just purchased a new mattress during their Memorial Day Sale, which was 50% off all mattresses + some special deals, and I had the most wonderful experience. I came on the last day of their sale on Monday (yesterday 05/25) Since the current pandemic, I was worried of sanitation and overall cleanliness. Right when I walked in, I was greeted by a cheerful lady who asked usual preemptive measures for COVID-19 safety and also handed me a liner so I can comfortably lay on the tester mattresses. She also informed me that Tim would help me out in a moment and explained the color of tags and their meaning to me while I was trying out the mattresses. Once Tim was able to help me, he really gave me a run-down of the best comparisons to the one I was favoring and the "technology" used in the mattresses. He then allowed me to have the time to choose my mattress without the annoying bombarding/hovering of a sales associate. Afterwards, he was able to give me multiple options for mattress protectors and was not only trying to sell me one product. I love being able to have choices when making a large purchase! Overall, Tim was AWESOME and this Sit 'n Sleep location is up-to-date in cleanliness and their staff who I have encountered were very friendly and went above and beyond. read more

The one thing that stood out most in this store was management and how great it was. Art was the one who helped my wife and I, he was very patient and helpful in explaining the different bed types and which beds might be the most appropriate for us due to our difference in weight and sleeping patterns. I appreciated that he didn't appear to push any products onto us, but gave us ample time to try the different beds, and was available for questions at any time. It made the bed finding experience seamless for us, and in the end we found the bed we wanted. Granted, we bought the bed in November 2021, and its been 8 months since then, and I have no complaints about the bed he helped us find. I have had some of the best sleep since then. I would come back again just to have Art help us in the future. read more

Purchasing a mattress is purposefully confusing. I went to five stores, and at this location I fortunately encountered Art. He expertly guided me through everything mattress, and I made my purchase because of him. Five stars for him. read more

Joshua Kelley was extremely helpful and patient with us. Spent a lot of time with us and answered our millions of questions!

Kent is the man! He explained everything very thoroughly and got us taken care of super quick! In and out within 20 minutes!

We needed an adjustable bed and looked at several other stores. Sit 'n Sleep had the best prices and selection. Javier Villapando is the store manager at the Ontario store and provided excellent service. He made sure we had the exact bed for our needs and budget and thoroughly explained how to get the best sleep with our new bed. I highly recommend them! read more

Art the manager is great! He's calm, knowledgeable and helpful. We really enjoyed our buying experience, it was actually fun. We visited another location and were a bit turned off by the sales person so Art was a welcome change. Thanks Art! read more

Thank you Omar and Hector for doing such a wonderful job delivering my mattresses. Fast and friendly. Great service. Reference # 802758289 read more

Wow mattress shopping is overwhelming! So many choices and price points! We went back and forth to so many different mattress stores trying to figure out what we liked and experienced many different shopping experiences/sales tactics even within the same chain. Once we narrowed down our mattress contenders, we ended up at this Sit n Sleep in Ontario to make a final decision. Art was the one working that day and made our mattress buying experience a pleasant one. He was attentive, knowledgeable, and patient while we were comparing mattresses. We never once felt pressured to make a decision or buy something, and although he of course had to be a bit sales-y it was never overbearing/pushy. We even got to try the cool tester bed. We decided on the Hybrid Infinity Cool Luxury mattress, got a good deal on it, confirmed it was in stock, and got it all paid for/scheduled. Cool we've got a mattress. On our way back home, we got a call from Art saying he made a mistake and the mattress was actually out of stock for a month but he'd fix his mistake by giving us a loaner mattress until it was back in stock or just give us a refund. We were a bit wary but decided to trust him with the loaner mattress. The whole process went super smoothly! We got the loaner mattress as discussed and then when we called to check if our actual mattress was in stock, we got that one delivered smoothly and the loaner mattress taken away. Overall very happy with Sit n Sleep and our experience with Art. Our mattress is 10x better than our old Ikea mattress and we love it! read more

I had an appointment to yesterday to test out some mattresses. Art was the sales associate that assisted me. Art provided great customer service. He was friendly, knowledgeable and answered all of my questions. He even had me assessed on some machine that let me know what type of mattress is best for me. The order was placed and I received the same offer that Nectar offers. I would recommend Sit n Sleep Ontario and Art. read more

My boyfriend and I needed a king bed horribly! Sit and sleep was the first place we walked into and let's just says Eddie S. made it so easy to find a bed. He didn't haggle us, he told us try them out and when you are ready flag me down. What a breeze it was. Thank you Eddie, two months later and we are still getting amazing sleep!!!! read more

Had a great experience at this location! My fiancé and I were looking for a King size mattress. Rich was the one helping us and he was very helpful, friendly, and knowledgeable. He definitely made shopping for a mattress super easy! Less than 24 hours later the mattress has been delivered. Thank you Rich! read more

Great customer service by Josh helping us select the right bed for us. Very knowledgeable and friendly. He gave us a great price for the Ca King Beautyrest Hybrid mattress and the technogel pillows we purchased. Very happy with our purchase and delivery. Their delivery guys Henry, Rene, and Fernando were great, quick, professional and friendly. Definitely will buy from Sit and Sleep again. read more

My husband and I began looking for a new king size bed back in September and were helped by Art who was extremely kind and helpful. He gave us a great price but other things came up and we decided not to purchase right then. We went back and were helped by Bill because Art was out for a few weeks and were so pleased with his customer service and kindness. He was able to work with us and got us exactly what we wanted/needed at the price Art originally quoted us. Very happy with the service we got and would highly recommend this particular Sit 'n Sleep to everyone we know. read more