Mathew was absolutely amazing and made the entire process of picking and customizing my new couch and kitchen island so easy and smooth. He really listened to what I was looking for and helped bring everything together perfectly without making the process stressful at all. He was knowledgeable, patient, and genuinely helpful from start to finish. I'll definitely be shopping here again when I'm ready for a new bedroom set, and I will absolutely be asking for Mathew again. The only downside to my experience was the gentleman greeting customers at the front. He came off a little rude and not very welcoming. A friendlier first impression would make the experience even better. Other than that, everything else was great thanks to Mathew! read more

Terrible customer service. They lost a sale today. I walked in to buy a trundle bed that we seen online. Can't remember the service member who "helped" because he wasn't wearing a name tag. We asked him to measure the trundle bed size which he didn't seem like he wanted to do. The questions we asked were only half answered. Then he pawned us off to another sales associate. Then we also seen a reclining chair we liked but he didn't seem interested in helping us. We took our business to MOR furniture next door. Might be more expensive, but customer service goes a long way. Makes sense why this place has only 2 stars. read more

I went into Living Spaces to purchase a couch and was helped by Jacob. He was friendly and told me that if I needed to make any changes after placing the order, it wouldn't be a problem. He specifically said they usually waive any restocking fee when the change is for store credit. Later, I decided to make a very small change to my order. Before moving forward, I asked him point-blank, "Will this cost me anything?" His response was, "No, my friend." Imagine my surprise when I was later charged a $500 restocking fee. When I asked what the charge was for, I was simply told it was "company policy." Had I been told there would be a $500 fee, I never would have approved the change. To make matters worse, we spoke with the store manager hoping to resolve the issue, but she was incredibly rude and dismissive. There was no effort to understand what happened or make things right. We left feeling completely unheard and taken advantage of. This was, without question, the worst customer service my husband and I have ever experienced. We trusted what we were told by the salesperson, and that trust was broken. Based on this experience, we would never shop at Living Spaces again, and we certainly can't recommend them to anyone else. read more

The worthless warranty won't replace a cord and charger on my recliner. I've been trying for months to get a replacement for a missing charger and bent cord and they won't do it. I bought a new battery system!!! I've spent another $200 on this damn recliner!!!!!! DO NOT BUY FROM HERE!!!!! read more

Only reviewing the customer service we received..... We had the pleasure of working with Lucy and Mathew in buying a couch. Both were so helpful. Both gave us outstanding customer service!!!! We were a bit overwhelmed with what we wanted and the choices they offered. Lucy helped us with our purchase.....was so kind, understanding, and caring. read more

Four weeks later, I'm still waiting on the new motor for my recliner sofa from Living Spaces in Rancho Cucamonga

I purchased a sofa from Living Spaces and also paid for the 5 Year Care Free Furniture Protection Plan. When two accidental stains happened, I filed a claim within 5 days of noticing them. One stain happened when the sofa rubbed against a painted surface while being moved, and the other happened when food was accidentally dropped on it. The claim was denied as "general soiling" and an "accumulation of stains," which does not accurately describe what happened. These were two specific accidental incidents, not wear and tear or dirt buildup over time. What makes this even more frustrating is that I followed the instruction of a Living Spaces employee at the Rancho Cucamonga location, who told me to file it as a single claim. Then it seems that filing it that way was used against me. I bought the protection plan expecting help with accidental damage, but when I needed to use it, the claim was denied based on what felt like a technicality and a photo-only review. Very disappointing experience. I would not recommend relying on this protection plan. read more

Service here was outstanding. I was greeted by Chevy. He offered me water and a freshly baked cookie. I was there for a specific item. Chevy walked me to the area and let me shop ( without interference) the store was clean and had plenty of furniture varieties. The store was huge with a bonus area of outlet items. The parking lot was spacious and safe. read more

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Delivery options are useless. They arrive whenever they want and it's your problem according to the customer service team. Items also arrive damaged. read more

Bought a sectional couch from Living spaces three years ago paid well over $7k plus another $1k for their 5 year warranty. Made a claim for couch material ripping and failing at seam. Was rejected for wear and tear. I have attached pictures of material. You would think material would last more than a few years, especially at price I paid for the couch. Complete BS. I failed a dispute on warranty and waiting to hear back. If rejection finalized and not accepted I will not shop at living spaces. I WARN ALL POSSIBLE CUSTOMERS AVOID THEIR EXTENDED WARRANTY ITS A WASTE OF MONEY AND A MONEY GRAB BY LIVING SPACES. read more

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DO NOT BUY FROM THESE CROOKS!!!! We bought a couch here and tried to make a small change a day after placing the order (the delivery date was not for a month), moving the armrest from one piece to another, they made the changes without letting us know there is a restocking fee for something they haven't even started yet and now will not ship our couch until we pay the $500 restocking fee!!! The manager Angela was very rude about it. Do yourself a favor and go anywhere else. read more

I'm actually shocked by the reviews. My family has been in a few times the last few months. Each time, more than 1 employee came to assist us. Not too pushy, polite & helpful. Even the workers in the outside in the outlet tent were super helpful in their tablet & offering their measuring tape. Other things: my kids LOVE the play area. We gave 4 kids. & I was pleased to see when I checked on them, there were free water cups offered to them. My husband and I were grateful for the free drinks considering we were there for a while. Another worker offered cookies to my kids. We were stuck between 2 couches but each had something we didn't love. & an employee Scott was quick to direct us to a sofa that had everything we wanted. With such a big purchase, I would say our experience was delightful. We also just got our delivery & everything went smoothly. The delivery men were very careful, considering it was raining, & they were very thorough. We plan to return for other new furniture. read more

I'm kind of surprised by the low ratings for this place! I've had good experiences when shopping here over the years. I decided to upgrade my living room furniture. Out with the old, in with the new mentality. I had been looking at options available online and saw they had what I was interested in at this showroom. I think the whole process was streamlined because I went in knowing exactly what I wanted. In choosing between two sectional sofas, I landed on the one I saw online. A quick couple of decisions and we were onto the accent chair. They had a great option available that matched perfectly with the sectional sofa I picked out and the space I had. I had a credit from a protection plan I'd bought on a furniture set previously and didn't have to utilize, so it's nice they give you the ability to get some of that cost back later down the line. I was able to use the credit on this purchase. Delivery wasn't free, but I wanted the full setup as well. They're very communicative about the delivery process and time they'll be arriving. We love our swivel chair as well as the sectional sofa. I always wanted a reclining sofa! The storage within the sofa as well as all the USB charging ports and electric outlets are really beneficial as well. I'd definitely consider shopping here again. read more

Living Spaces - Furniture Stores Near Me - Rancho Cucamonga, California

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Nightmare location. Paid for full delivery and install. Missing parts and three trips later, they were not able to resolve the problem. Took everything back and refused to refund the install service fee. I got screwed. Be ware of this place. read more

Living Spaces - Text. - Furniture Stores Near Me - Rancho Cucamonga, California

Now 1.5 years into owning this sofa and buying the 5 year warranty the warranty company denied my claim and Elizabeth from customer service said there's nothing they can do to help me. read more

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Super disappointed with Living Spaces and this will be the last time I will ever do business with them. First off, I ordered a kitchen table from them and paid for the full service delivery. Let's fast forward to the delivery. Once it was scheduled the two delivery employees came and were provided plenty of room to assemble the kitchen table. The two men bickered back and forth during the set up of the table which wasn't very professional of them in the first place. Once the table was put together, they dragged the table across our laminate flooring which caused MAJOR damage which surprisingly was documented in their setup pictures to the company, but the main issue was they had covered the biggest scratches with a blanket during the time of signing for the completion of the delivery. Once the blanket was moved it was later discovered there were large scratches. We immediately opened a claim with Living Spaces which has become a nightmare. The continued unprofessionalism of this company has continued during this process. Lack of sympathy and lack of communication. We were instructed to provide a quote with specific measurements from a flooring company how much it would cost to replace the laminate flooring. We have had several contractors come out and provide a quote with a business letterhead which apparently wasn't enough for the claims department. They suggested that their own contractor come to my house to get their own measurements. The contractor inconveniently came over, when told we wouldn't be available, and had samples with him that did not match our original flooring. This contractor ultimately communicated with living spaces we would be going to his showroom to select flooring and quoted us thousands of dollars less than what the other three contractors quoted us to replace the flooring. The claims department reached back out to me stating they would like to provide a check which would not cover the replacement of the flooring. The claims department never received any measurements from this contractor, no agreement was signed stating we wanted to proceed with this company. The process will continue to fight against Living Spaces to be reimbursed for what their delivery employees caused. All of this could have been avoided if they actually took their time and was mindful of other people's property. Rather now the customer has to go out of our way to find a solution to something we never asked for or created ourselves. A BBB complaint is also coming. Never doing my business with Living Spaces again. Avoid them at all costs. read more

I had to flag down two associates to come and try and help me and both were extremely rude and offered no help at all. They told me I should try online instead of helping me find something in store. However, one associate did come up to me and tried his best to help. He was kind and apologize for the others service. His name was Scott and he went above and beyond to try and help me. read more

We were extremely pleased with Chasity's customer service, as well as Matthew's assistance in helping us find the perfect sectional. They made the entire process smooth, easy, and stress-free. We truly appreciate their support and are very happy with our experience. read more

Do not buy mattresses from Living Space. The one I bought was defected and a technician from living space came out to look at it after three weeks of not responding to my complaint. Tec Measured the defect and said new mattress are not supposed to slump down. He measured it and took a photo. Several days later, Received a call from living space saying the defect was less than 1 1/2 in and therefore the claim is denied. Ask to see the photo and I was told it was against their policy. So they denied me a copy of the photo. They are not transparent and all customers should not trust them. Small claims court I will file to get my money returned. Unfair practices at this living space store in Rancho Cacamonga! read more

Living Spaces - Bed with defects! - Furniture Stores Near Me - Rancho Cucamonga, California

I am extremely disappointed with my experience with Living Spaces and feel obligated to share this so other customers fully understand the risk. I purchased a sectional from Living Spaces for approximately $3,000, and I also paid nearly $400 extra for their Care Free extended warranty, specifically to protect myself in case anything went wrong. When my sectional developed a clear structural issue, I contacted Living Spaces while it was still within the manufacturer's warranty period to report the defect. Unfortunately, the way my claim was handled and documented by customer service did not accurately reflect the structural problem I was reporting. Because of how the claim was written and categorized, it was ultimately denied. By the time I followed up further and tried to correct the situation, I was then told the manufacturer warranty had expired. I was then redirected to the extended warranty provider -- the same protection plan I paid almost $400 for -- and that claim was also denied. So to summarize: * I spent $3,000 on a sectional * I paid an additional $400 for warranty protection * I reported the defect while it was still under manufacturer warranty * My claim was documented in a way that led to denial * Once the manufacturer warranty expired, I was left with no resolution I am now left with a defective sectional and absolutely no support, despite doing everything correctly and paying extra for protection. This experience has made it feel like the warranty exists more as a sales tool than actual protection for the customer. Customers purchase extended warranties for peace of mind. In my case, it provided none. I strongly urge anyone considering furniture from Living Spaces to think carefully before purchasing their extended warranty, as my experience shows there is no guarantee it will be honored when you need it. read more

Stay away. We decided to get a nice sectional sofa / sleeper. After buying from smaller furniture stores, we stopped at Jerome's. Living spaces. And Ashley's. We decided to purchase a queen size sleeper sectional. It has not even been one year. And the problems came quick. The metal bracket that holds the two pieces together came apart They have some off the wall contractor come and fix it. Who unfortunately put it back together upside down and the fix was putting lag bolt 3 x the size of the original screws , which put two huge holes into my brand new sofa. The cushions are horrific. The two that sit on the sleeper are worn down like I've had the sofa for 5 years. The warranty is evasive to the true issues you will face. Almost forcing you to pay extra for the extended warranty. Which I still am not sure if that will cover the issues. Last time I ever make a purchase from here. Save yourself 2000 and buy somewhere else. It's a horrible cost for such low quality. Low value. 2/16/2026 update. Contacted by customer service after posting this review. Was told they would like to resolve the issue. Had me send pics and speak to a warranty rep who basically wasted my time after reviewing the pictures. Stating the warranty does not include the cushions So they got a hold of me to tell me they could do nothing about it anyways. Nice read more

PURCHASED A couch and was delivered the wrong color. The colors are shown by group rather than a specified color within that group. So, in other words they can give you any color in that group and there is nothing you can do if you get the wrong color. Despite several back and forth emails to the person in charge my request for an exchange for the color I chose was refused. Needless to say I would never buy again from Living Spaces. Now I have a blue couch which I did not order, out over a thousand dollars. Not happy. Would not recommend this store. read more

I ordered a dining room table and chairs and paid $40 extra for it to be brought in the house. They did...but at no time was I told the table and chairs would arrive in boxes and I had to put it together. I did call and after being in hold for 15 minutes, I was told the best they could do was send out a pre assembled one tomorrow but it would cost me another $50. Really poor customer service and shame on the salesman for not telling me that when I bought it. It isn't like he couldn't tell I was well beyond my prime and my husband could hardly walk. I may just have them come pick it back up but they would probably charge me for that, too! read more

Living Spaces - This is what I was delivered and need to try to put together. I am not happy'. - Furniture Stores Near Me - Rancho Cucamonga, California

I went to this store and the people were nice. I placed my order and unfortunately, they will not deliver or service areas frequently. Like bobs furniture goes everywhere and furniture is same quality but less than living spaces. I ordered delivery and full service. Since I want there I had to reschedule the service to assemble the dining table. So I scheduled a "rescue" and they said they can only do it on Thursdays. Lol what a joke. So I said there's NOTHING that can be done? They basically said Thursday or nothing. Ridiculous. Now I have to do this myself. I might ask bobs to help me out when they deliver my other furniture. Than goodness I didn't order the rest of my furniture from living spaces. I def won't be shopping at living spaces anymore. read more

Living Spaces - this was my drop off :) btw the delivery guy was nice over the phone. - Furniture Stores Near Me - Rancho Cucamonga, California

Matthew was amazing! My wife and I visited Today to look at couches, we had an idea of what we needed to fit our space, but Matthew really helped us decide the model and fabric types to meet our needs. I dont think we would have purchased Today if it weren't for Matthew. We're excited for our new Sofa and Love Seat! read more

This rating is for the care free warranty a third party warranty Living spaces sell. I made the mistake of purchasing the warranty after I was told its care free and given a brochure that states " accidents happen care free has you covered" If you purchase this please go into the QR code and there there is a small link that says (here.) When you open the link 6 pages of exclusions come out and you will see everything on the brochure is not covered. Also the claim is placed on an app you will get AI generated responses that take 40 minutes between question and first response . I am very disappointed in the warranty service and the fact there is not a person to speak to . read more

Zero stars if possible. I bought my couch in July 2nd, 2025 at Living Paces in Rancho Cucamonga, CA. It was delivered on July 4 no issues no problems today I unzipped the outside of the cushions took them off to wash and they came out ripped up. I put it on a delicate setting. I used cold water and did not dry. It didn't even get to the dryer because it was already torn up by the time I took it out of the washer. I also purchased the extended warranty which apparently that doesn't go through yet until a year after the purchase date, so I open a claim with Living Spaces, their warranty department called me back and said that they could not replace the cushion or the outside of the cushion because I was not supposed to put them in the washer. I explained that due to having pets I would never purchase a couch that I could not take the outside of the cushion and throw it in the washer to keep my couch clean once a month mind you today is not even 4 August. I've not even had it a month. So unfortunately they told me they cannot replace them because I was not supposed to wash them. Also informed the sales agent if I could unzip and wash them she said yes!!! I would have never bought the couch. I will attach pictures. Worst customer service ever!! I had furnished my house in 2017 with living spaces they HAD great customer service then. I had a table replaced and chair no problems. Today they have lost our business forever. Update: Supervisor Maria contacted me and said she is approving the cushions be replaced l!! She was very nice and helpful. Not like Orlando from the warranty dept. It can take 2-4 weeks to receive. I will update once I recover them. For now I'm okay. read more

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My bride of 27yrs and I made LIVING SPACES our fourth and final stop, after previously touring Bob's, Mathis Brothers and Jerome Furniture. Our sales representatives were LYSETTE followed by REGENE....with a brief 5-minute interlude with JOSÉ who shepherded us from Lysette to Regene once the former reached the end of her shift. The sales staff, named above, were exemplary!! Patient, enthusiastic and well informed about their respective scopes of specialty. LYSETTE sold us a the ASHFORD II 66" inch, 6-piece extendable dining set with farmhouse style bench and 4 side chairs. REGENE sold us the 75" PARKER II loveseat, then expertly helped us to customize our choices for the fabric (called Bravado Char, it's a musky dark gray with subtle strands of tan interwoven in) and accent pillows retooled with sharp "Bandito Musk" color patterns. The CSU Fullerton alum then adroitly handled our impulse buy of an ANABELLE II Wingback Chair then effortlessly fielded our request to have its fabric swapped out for Stone. Come to Living Spaces wearing your most comfortable walking shoes!! The retailer took over the 100,000sq ft space formerly occupied by Costco. Compared to their aforementioned rivals, LS takes the gold medal for: -Unbeatable selection -Superlative service And a silver medal for reasonable prices. If you're shopping solely on price, then Bob's takes the cake...but their craftsmanship resembles something outtve Pic N Save circa 1994! We've been blessed to call our spacious stately home in Diamond Bar home since 1999, so this marks at least our second or third major furniture purchase. The last time we bought this much furniture at one time we were choosing between Levitz and Wilkes Furniture! Lol. Kudos to Living Spaces for unbeatable selection, a well appointed "Design Studio" that enables you to customize virtually any item and a clearly outstanding training program that empowered both Lysette and Regene to dazzle us with their product knowledge and insightful recommendations. read more

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They sell crappy reclining couches and loveseats and the warranty service they use for their extended warranty doesn't honor the warranty. So I paid for this 5 year warranty. I'm 3 years in and they will not repair my broken reclining loveseat. The arm is literally falling off. I have been a returning customer, but I will never buy furniture from this place again! Stop ripping people off! read more

Save your money. We purchased a new sofa for a vacation home 10 months ago. Sofa hasn't been use more than a dozen times since home has been under repair, this weekend we noticed that the cushions started to peel and show sign of wear. We have no pets and no kids. Filed a warranty claim and was denied right away. No opportunity to appeal, nothing. Just suck it !!!!! I won't be buying anything from this place again. I guess this is a blessing in disguise, we were going to furnish the whole house from this place. read more

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We recently ordered an "As is" chair and cushions from your website. The item that was delivered was not the item that we ordered (the chair was correct but the pillows were different) We called customer service and they refuse to honor what was ordered or offer a refund. The most they have offered to do is a $100 gift card or to replace one of the incorrect pillows and we pay for the other two (this will cost us almost $200). I've included a screenshot of what we ordered "as is" and what was delivered. I have two stars because one star reviews aren't taken seriously. read more

Living Spaces - This is what we ordered "as is" notice the pillows match the chair - Furniture Stores Near Me - Rancho Cucamonga, California

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What the hell happened to Living Spaces in Rancho Cucamonga? My wife and I have purchased quite a bit of furniture there over the years. We went in on 12/16/25, and it seems like there is no customer service anymore. We were walking the store for 30 minutes, and were never greeted or acknowledged. We found some bar stools that we liked, but there was no pricing. Do you think we could find someone to help us? No!! read more

WARRANTY!! DO NO BUY!!! I want to start off by saying the living spaces options are great. The problem is the WARRANTY. DO NOT BUY IT !!! Living spaces sells you warranty through a third party called (Carefree). The thing is, that once your purchase it, it is no longer living spaces problem because you are now dealing with the third party. (Carefree) denied an intial claim for WINE and SCUFFS, which their warranty covered! When I submitted my claim it was denied. I called living spaces and they told me it's not up to them because now that's the third parties job. When I called Carefree, it is nothing but an automated system with NO OPTIONS to talk to a representative. So that's it, there's your options. It's been over a month and they finally appealed by claim. Only to come for 10 MIN!! And then say they're not cleanable, need to get new covers. So they half cleaned (1) sofa seat and called it a day. Unbelievable. Save your money and headache. It really isn't right what they're doing. They sell you warranty to make money and forget the responsibility of their product. Not a good business. read more

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Finding furniture is always easy enough. The only thing that I am not truly satisfied is the extra warranty. So just to let the public know, that you're going to have to pay a deductible or delivery charge. If this extra charge is worth your investment, I suggest you pay the extra and get the product replaced. The best part of this shop is the customer service. The Representative always seems to have good ideas, input, and if they don't know how to answer your questions they will find out. This is what customer service is always about. Please understand that I am aware that every company needs to make a dollar, in addition that not everyone is honest with their purchase. To the dishonest Consumers be weary, people are watching and trending. To the company, Consumers are also reading the fine print and information travels fast. Overall great spot to shop for your needs. read more

Order online but this is my store. Poor customer service. Setup delivery date and never got confirmation the day of delivery. Said I owed 10 dollars. Why wasn't that said when scheduling the order 2 days ago? I mean it's been backordered and you had 2 months to catch it. Needless to say they cancelled the 10 dollars but doesn't help the fact that I had paid movers ready to help move furniture around prior to their arrival so I'm out 500 dollars for their mistake. Still might cancel the order of 3000 and some changes. But they don't care doesn't hurt them. Go somewhere else read more

I will never shop in this store again. They are so unhelpful and rude. Taking my business to Mathis brothers.

Bought a beautiful sectional in August. It's October, my lovely housekeeper ripped a cushion while cleaning. I said it's okay. I bought the warranty. Submitted a claim the same day, Wed Oct 22nd. Today the 25th our claim was denied. No reason, so we call Living Spaces where they can't tell us why it was denied but that it wouldn't be covered. Last I checked accidental damage was absolutely covered. We are beyond frustrated and tried to reach someone at the store to no avail. Not happy and hoping someone sees this and reaches out. read more

Living Spaces - Furniture Stores Near Me - Rancho Cucamonga, California

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We went back to this location today because we want to tryout the sofa one more time before making the decision! Alyssa was so helpful, answered every questions we had. Since we have our kids with us, she took us to the kids space (lifesaver!) while we finishing up the paperwork. She said she was still under training but in my opinion, her customer service was excellent! Another staff, Naomi assisted her in helping us with the financial options. She was nice and friendly as well. We had great experience with both times we were here. :) read more

Living Spaces - Perfect for kids while parents are shopping for furnitures peacefully! - Furniture Stores Near Me - Rancho Cucamonga, California

I've visited this store twice, and I'm convinced they are discriminatory. They advertise a children's play area as a free amenity for customers' kids, but both times my child was refused entry. The staff locked the door and kept saying it wasn't open yet. No matter when I asked, the answer was always "20 more minutes." This feels very unfair and unwelcoming. read more

Bought a purple pillow and once I got home and opened it it stinks very badly. Called to return and I was told it's final sale. I spoke with actual purple store and they said they accept returns. So why is living spaces doing bad business. Will be notifying BBB and consumer bureau Horrible customer service, I spoke with one representative and he stated he will take a return with 10% restocking fee and another representative stated to talk to the store and another Representative said just wash your pillow and use it but at the end when it came to do the return, they said it's final sale whatever all the other Representative says was void read more

Living Spaces - Pillow - Furniture Stores Near Me - Rancho Cucamonga, California

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