We went shopping for our furniture 10 days ago, and we were promised/told that it would be a 17 day wait for delivery. Well, wouldn't you know, that Living Spaces waited the 10 days... look at the contract you sign, before telling us that we were looking at a 45-60 day delivery time. If I cancel, there is a 25% restocking fee... The deal isn't getting you to buy the furniture, they want that cancellation money... They like that easy money... 25% on $10,000 adds up quickly Oh, and I really appreciate the 11pm timing of the terribly impersonal email... like we're just gonna slip this in here while you're sleeping I don't even feel sorry for whoever is going to answer my phone call at living Spaces today read more

Last time when we buy from this company. Bad customer service and unable to call the store directly (rancho Cucamonga) . Never again from Living Spaces. Their phone number 877 266-7300 customer service agent was unable to transfer me to Rancho Cucamonga store WEIRD read more

Terrible customer service. They lost a sale today. I walked in to buy a trundle bed that we seen online. Can't remember the service member who "helped" because he wasn't wearing a name tag. We asked him to measure the trundle bed size which he didn't seem like he wanted to do. The questions we asked were only half answered. Then he pawned us off to another sales associate. Then we also seen a reclining chair we liked but he didn't seem interested in helping us. We took our business to MOR furniture next door. Might be more expensive, but customer service goes a long way. Makes sense why this place has only 2 stars. read more

**Extremely Disappointed with Customer Service and Warranty Support** We had a new recliner delivered on August 30. Just two weeks later, on September 14, the motor that controls the recline function failed. The chair would go up, but it would no longer go down. My first frustration was that I couldn't reach a live person and was forced to file a warranty claim online. Although I was able to schedule service, the earliest available appointment was 10 days later, on September 24. The technician arrived as scheduled and was courteous and professional. Within minutes, he confirmed that the motor had failed. Unfortunately, he did not have a replacement part and had to order one. He could not estimate how long that process would take, only that someone would contact me. A few days later, I received a message stating that the motor had been ordered and that delivery would take 4 to 6 weeks. Needless to say, my wife and I were extremely disappointed that a brand-new recliner failed after only 14 days of use. I attempted to contact customer service through text messaging, since speaking with an actual person by phone was apparently not an option. I requested that Living Spaces consider replacing the recliner rather than making us wait up to six weeks for a repair. I was told my request would be forwarded to the warranty department. Five days passed without any response. I finally visited the store in person to speak with someone directly. After explaining the situation, I was disappointed by the lack of empathy shown by the customer service representative. Customer service should involve more than simply reading account notes; it should include understanding the customer's frustration and attempting to help. I asked if a manager could review my request for a replacement recliner. The representative returned and told me that Living Spaces had already offered a resolution, specifically replacing the motor, and that nothing further would be done. To make matters worse, I noticed my claim had been marked as closed, although I was assured I would still be contacted when the part arrived. My issue is not just the defective motor. Products can fail. The real problem is how difficult Living Spaces makes it to get assistance. There is little to no human interaction, and the process feels heavily automated with very little concern for the customer's experience. At this point, all I can do is look at a recliner sitting in my living room with the footrest permanently extended and hope that the correct motor arrives within six weeks and that someone actually calls me when it does. Based on this experience, I have little reason to consider Living Spaces for future purchases. read more

Living Spaces - Here it sits, unusable - Furniture Stores Near Me - Rancho Cucamonga, California

Open during construction. It may look closed but enter on left side near loading parking area. Mobile restroom facility by entrance. Walk through the patio furniture continue through plastic sheeted walls leading to main floor with furniture displayed neatly. Bedroom, office, living room, dining, mattresses recliners and more. Service is a bit lacking at this location. As a customer entering during construction I would assume service would be more attentive and welcoming. Always room for improvement. A few markdown items mixed in with regular priced items. Large facility with lots to see. Kids play area in front. Lots of parking available. Near the 15fwy exit foothill and head east. read more

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I purchased furniture from Living Spaces in January 2025 and paid extra for the 5-Year Care Free Protection Plan because it was presented as additional protection and peace of mind. Unfortunately, when I actually needed to use the warranty, my experience was completely different. The upholstery on my sofa developed a ripped/separated seam, and my claim was denied. What makes this especially frustrating is that Living Spaces' own Care Free coverage information specifically lists "seam and stitching separation" under structural failures. So what exactly did I pay extra for? I purchased this protection plan expecting legitimate covered damage to be repaired or addressed. Instead, I was left with a damaged sofa and a denied claim despite having paid for additional coverage. I would strongly recommend that anyone considering the Care Free Protection Plan read every detail of the contract and ask specifically how seam separation, stitching failure, and upholstery damage will be handled before paying for it. Do not rely solely on how the plan is explained during the sale. Based on my experience, I would give the Care Free warranty 0 stars if Google allowed it. I am extremely disappointed with both the coverage and the way my claim was handled. I expected Living Spaces and its warranty provider to stand behind the protection plan I purchased. read more

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The team was horrible and no help was there to give as an individual. The service was not there and super rude.

Only reviewing the customer service we received..... We had the pleasure of working with Lucy and Mathew in buying a couch. Both were so helpful. Both gave us outstanding customer service!!!! We were a bit overwhelmed with what we wanted and the choices they offered. Lucy helped us with our purchase.....was so kind, understanding, and caring. read more

Support slat was too short. Warehouse was unable to help. Customer service online and on the phone basically tells you to go in circles. Basically had to no choice but to improvise myself. read more

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I went into Living Spaces to purchase a couch and was helped by Jacob. He was friendly and told me that if I needed to make any changes after placing the order, it wouldn't be a problem. He specifically said they usually waive any restocking fee when the change is for store credit. Later, I decided to make a very small change to my order. Before moving forward, I asked him point-blank, "Will this cost me anything?" His response was, "No, my friend." Imagine my surprise when I was later charged a $500 restocking fee. When I asked what the charge was for, I was simply told it was "company policy." Had I been told there would be a $500 fee, I never would have approved the change. To make matters worse, we spoke with the store manager hoping to resolve the issue, but she was incredibly rude and dismissive. There was no effort to understand what happened or make things right. We left feeling completely unheard and taken advantage of. This was, without question, the worst customer service my husband and I have ever experienced. We trusted what we were told by the salesperson, and that trust was broken. Based on this experience, we would never shop at Living Spaces again, and we certainly can't recommend them to anyone else. read more

The worthless warranty won't replace a cord and charger on my recliner. I've been trying for months to get a replacement for a missing charger and bent cord and they won't do it. I bought a new battery system!!! I've spent another $200 on this damn recliner!!!!!! DO NOT BUY FROM HERE!!!!! read more

Chris was our sales tech in the process of purchasing a brand new sofa. We highly recommend Chris for support regarding questions, concerns and suggestions of different purchasing options. We sincerely appreciated that we were assisted without the pressure to buy right away (like other companies). Chris had a wonderful & attentive attitude, explained everything thoroughly and coherently & created a positive environment where we felt we could ask alllll the right questions. We really enjoyed the breakdown he gave us of what we were buying& the transparency. For anyone who visits this store, please request Chris! Living spaces, big creds to your sales technician! :-) read more

Update on my nightmare order: The couch was finally delivered, but apparently the brackets needed to hold the sectional together were an optional feature. Only half of the pieces came with them; the others are free to wander around the living room. We contacted customer support and once again dealt with the store manager, Angela "Angie," who was shockingly unhelpful and offered yet another excuse for why nothing could be done. Apparently, after spending thousands of dollars on a sectional, the customer is also responsible for completing the engineering. We'll now have to purchase our own brackets from Amazon just to keep the couch together. I cannot stress this enough: This location has provided one of the worst customer-service experiences I've ever had. Save yourself the frustration and shop elsewhere. read more

The workers here are a bunch of crooks. They lie to you and say anything to make a sale. I was told if I buy the warranty, that I would be covered for 5 years and that I could make unlimited claims. After 2 months, my couch was damaged from a snag. Instead of replacing the single cushion, which was in stock, they said I needed a whole new couch. But guess what? My warranty won't be valid anymore afterwards. A warranty was paid for for nothing. In another instance, I purchased pillows and they sent them to the wrong address. Guess who they blamed? Of course they said it was my fault and I couldn't get my money back. Do yourself a favor and buy anywhere else. Purchasing from living spaces was a huge mistake. read more

Mathew was absolutely amazing and made the entire process of picking and customizing my new couch and kitchen island so easy and smooth. He really listened to what I was looking for and helped bring everything together perfectly without making the process stressful at all. He was knowledgeable, patient, and genuinely helpful from start to finish. I'll definitely be shopping here again when I'm ready for a new bedroom set, and I will absolutely be asking for Mathew again. The only downside to my experience was the gentleman greeting customers at the front. He came off a little rude and not very welcoming. A friendlier first impression would make the experience even better. Other than that, everything else was great thanks to Mathew! read more

Service here was outstanding. I was greeted by Chevy. He offered me water and a freshly baked cookie. I was there for a specific item. Chevy walked me to the area and let me shop ( without interference) the store was clean and had plenty of furniture varieties. The store was huge with a bonus area of outlet items. The parking lot was spacious and safe. read more

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I purchased a sofa from Living Spaces and also paid for the 5 Year Care Free Furniture Protection Plan. When two accidental stains happened, I filed a claim within 5 days of noticing them. One stain happened when the sofa rubbed against a painted surface while being moved, and the other happened when food was accidentally dropped on it. The claim was denied as "general soiling" and an "accumulation of stains," which does not accurately describe what happened. These were two specific accidental incidents, not wear and tear or dirt buildup over time. What makes this even more frustrating is that I followed the instruction of a Living Spaces employee at the Rancho Cucamonga location, who told me to file it as a single claim. Then it seems that filing it that way was used against me. I bought the protection plan expecting help with accidental damage, but when I needed to use it, the claim was denied based on what felt like a technicality and a photo-only review. Very disappointing experience. I would not recommend relying on this protection plan. read more

To anyone reading this..do yourself a favor and shop at Jeromes or Ashley instead. Living spaces quality has significantly declined in recent years. Their customer service team is also not very helpful. read more

If there was a way to give Living spaces no stars I would. I purchased a dinning table from them on Sunday afternoon and the salesperson said It would be delivered on Monday with a delivery window of 8am to 6pm. (no mention of the 48 advice for cancellation. Fine print on the receipt.) Monday morning at 8am I called and canceled the delivery and was told there was a 10% restocking fee because there needs to be a 48 hr and given a cancellation number. Well, 5 hrs. later the table was delivered and I was not home. Luckily my neighbor saw them drop of the large box at my front door and called my son to come over an and put the table in the house. On Wednesday when I returned home I got a email confirming the cancellation and processing a refund. I called the store manager and explained the situation. He said the table was delivered and the wasn't a cancellation order. I went to the store and spoke the the manager again, showed him the email from Living spaces. He said he has been work for them for 8 yrs and didn't know the sender of the email. and someone from his team would be there and to wait ten minutes. Fortunately they was having a reopening ceremony that day and a corporate person was touring the store. I when up to her and explained my problem and showed her the email. She said the sender was a company that handled deliveries. The lady set up a return pick Saturday and I would get an email. I got the email and it stated someone would have to be home from 8am to 6pm to sign for the return. I when back to the store and ask for the lady. she had to call someone to get a 1:45 pm to 4:45 pm pick up. Not worth the trouble SAVE Your Time and Money read more

Bought a sectional couch from Living spaces three years ago paid well over $7k plus another $1k for their 5 year warranty. Made a claim for couch material ripping and failing at seam. Was rejected for wear and tear. I have attached pictures of material. You would think material would last more than a few years, especially at price I paid for the couch. Complete BS. I failed a dispute on warranty and waiting to hear back. If rejection finalized and not accepted I will not shop at living spaces. I WARN ALL POSSIBLE CUSTOMERS AVOID THEIR EXTENDED WARRANTY ITS A WASTE OF MONEY AND A MONEY GRAB BY LIVING SPACES. read more

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I'm actually shocked by the reviews. My family has been in a few times the last few months. Each time, more than 1 employee came to assist us. Not too pushy, polite & helpful. Even the workers in the outside in the outlet tent were super helpful in their tablet & offering their measuring tape. Other things: my kids LOVE the play area. We gave 4 kids. & I was pleased to see when I checked on them, there were free water cups offered to them. My husband and I were grateful for the free drinks considering we were there for a while. Another worker offered cookies to my kids. We were stuck between 2 couches but each had something we didn't love. & an employee Scott was quick to direct us to a sofa that had everything we wanted. With such a big purchase, I would say our experience was delightful. We also just got our delivery & everything went smoothly. The delivery men were very careful, considering it was raining, & they were very thorough. We plan to return for other new furniture. read more

I'm kind of surprised by the low ratings for this place! I've had good experiences when shopping here over the years. I decided to upgrade my living room furniture. Out with the old, in with the new mentality. I had been looking at options available online and saw they had what I was interested in at this showroom. I think the whole process was streamlined because I went in knowing exactly what I wanted. In choosing between two sectional sofas, I landed on the one I saw online. A quick couple of decisions and we were onto the accent chair. They had a great option available that matched perfectly with the sectional sofa I picked out and the space I had. I had a credit from a protection plan I'd bought on a furniture set previously and didn't have to utilize, so it's nice they give you the ability to get some of that cost back later down the line. I was able to use the credit on this purchase. Delivery wasn't free, but I wanted the full setup as well. They're very communicative about the delivery process and time they'll be arriving. We love our swivel chair as well as the sectional sofa. I always wanted a reclining sofa! The storage within the sofa as well as all the USB charging ports and electric outlets are really beneficial as well. I'd definitely consider shopping here again. read more

Living Spaces - Furniture Stores Near Me - Rancho Cucamonga, California

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Don't buy anything from those crooks!! They tell you anything you want to hear but screw you as soon you are out the door!! I purchased a couch from living spaces in Rancho Cucamonga, the sales person was very nice and went out of his way to help and find what I wanted. The couch was delivered a few weeks later and they delivery guys set it up in my living room, the couch looked great, but the minute I sat on in on on section of the couch it felt like I was falling over and leaning over to one side. I called the store and they told my to take pictures of it and sent it to them. after reviewing the pictures they agreed to replace the couch. the new couch did the same thing, I even had the delivery guy sitting on it and he agreed. So I called back took some more pictures including a video they wanted this time. After several phone call back and forth, they told me to come to the store and look for a different couch, this time the couch got delivered but the delivery guy said the couch was to long and he couldn't get it in the house. So by now they charged me almost $500.00 and I don't have a couch. spoken with customer service again, talked about the charges, they said it was a restocking fee!! on their faulty product? so the agreed to wave the restocking fee for their faulty product if I would come in before Sunday and purchase another couch. So I did. Purchased another couch but the only had one section of the sectional couch available, one available the following week the second part in October. I figured at least I have one piece to sit on so let's do it, but now they are going to charge two times for two separate deliveries!! But not having anything else I liked over there I agreed. As of today all of a sudden all the restocking charges are back on my bill again, I call to find out why, their reasoning now, there was nothing wrong with the couch!! They claim now. well I have pictures and video and confirmation for the return including your deliver guy agreeing that something was wrong with the couch to begin with!! What a bunch of crooks!!! sweet talking you one way and sticking it to you the other way!! read more

Update on my Living Spaces review. The repair company of Living Spaces final came and repaired my sofa. It didn't go smooth but after saying that we would say that's the way we wanted it, they repaired it correctly. read more

Nightmare location. Paid for full delivery and install. Missing parts and three trips later, they were not able to resolve the problem. Took everything back and refused to refund the install service fee. I got screwed. Be ware of this place. read more

Living Spaces - Text. - Furniture Stores Near Me - Rancho Cucamonga, California

Now 1.5 years into owning this sofa and buying the 5 year warranty the warranty company denied my claim and Elizabeth from customer service said there's nothing they can do to help me. read more

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Delivery options are useless. They arrive whenever they want and it's your problem according to the customer service team. Items also arrive damaged. read more

I had to flag down two associates to come and try and help me and both were extremely rude and offered no help at all. They told me I should try online instead of helping me find something in store. However, one associate did come up to me and tried his best to help. He was kind and apologize for the others service. His name was Scott and he went above and beyond to try and help me. read more

Do not buy mattresses from Living Space. The one I bought was defected and a technician from living space came out to look at it after three weeks of not responding to my complaint. Tec Measured the defect and said new mattress are not supposed to slump down. He measured it and took a photo. Several days later, Received a call from living space saying the defect was less than 1 1/2 in and therefore the claim is denied. Ask to see the photo and I was told it was against their policy. So they denied me a copy of the photo. They are not transparent and all customers should not trust them. Small claims court I will file to get my money returned. Unfair practices at this living space store in Rancho Cacamonga! read more

Living Spaces - Bed with defects! - Furniture Stores Near Me - Rancho Cucamonga, California

Super disappointed with Living Spaces and this will be the last time I will ever do business with them. First off, I ordered a kitchen table from them and paid for the full service delivery. Let's fast forward to the delivery. Once it was scheduled the two delivery employees came and were provided plenty of room to assemble the kitchen table. The two men bickered back and forth during the set up of the table which wasn't very professional of them in the first place. Once the table was put together, they dragged the table across our laminate flooring which caused MAJOR damage which surprisingly was documented in their setup pictures to the company, but the main issue was they had covered the biggest scratches with a blanket during the time of signing for the completion of the delivery. Once the blanket was moved it was later discovered there were large scratches. We immediately opened a claim with Living Spaces which has become a nightmare. The continued unprofessionalism of this company has continued during this process. Lack of sympathy and lack of communication. We were instructed to provide a quote with specific measurements from a flooring company how much it would cost to replace the laminate flooring. We have had several contractors come out and provide a quote with a business letterhead which apparently wasn't enough for the claims department. They suggested that their own contractor come to my house to get their own measurements. The contractor inconveniently came over, when told we wouldn't be available, and had samples with him that did not match our original flooring. This contractor ultimately communicated with living spaces we would be going to his showroom to select flooring and quoted us thousands of dollars less than what the other three contractors quoted us to replace the flooring. The claims department reached back out to me stating they would like to provide a check which would not cover the replacement of the flooring. The claims department never received any measurements from this contractor, no agreement was signed stating we wanted to proceed with this company. The process will continue to fight against Living Spaces to be reimbursed for what their delivery employees caused. All of this could have been avoided if they actually took their time and was mindful of other people's property. Rather now the customer has to go out of our way to find a solution to something we never asked for or created ourselves. A BBB complaint is also coming. Never doing my business with Living Spaces again. Avoid them at all costs. read more

I ordered a dining room table and chairs and paid $40 extra for it to be brought in the house. They did...but at no time was I told the table and chairs would arrive in boxes and I had to put it together. I did call and after being in hold for 15 minutes, I was told the best they could do was send out a pre assembled one tomorrow but it would cost me another $50. Really poor customer service and shame on the salesman for not telling me that when I bought it. It isn't like he couldn't tell I was well beyond my prime and my husband could hardly walk. I may just have them come pick it back up but they would probably charge me for that, too! read more

Living Spaces - This is what I was delivered and need to try to put together. I am not happy'. - Furniture Stores Near Me - Rancho Cucamonga, California

Stay away. We decided to get a nice sectional sofa / sleeper. After buying from smaller furniture stores, we stopped at Jerome's. Living spaces. And Ashley's. We decided to purchase a queen size sleeper sectional. It has not even been one year. And the problems came quick. The metal bracket that holds the two pieces together came apart They have some off the wall contractor come and fix it. Who unfortunately put it back together upside down and the fix was putting lag bolt 3 x the size of the original screws , which put two huge holes into my brand new sofa. The cushions are horrific. The two that sit on the sleeper are worn down like I've had the sofa for 5 years. The warranty is evasive to the true issues you will face. Almost forcing you to pay extra for the extended warranty. Which I still am not sure if that will cover the issues. Last time I ever make a purchase from here. Save yourself 2000 and buy somewhere else. It's a horrible cost for such low quality. Low value. 2/16/2026 update. Contacted by customer service after posting this review. Was told they would like to resolve the issue. Had me send pics and speak to a warranty rep who basically wasted my time after reviewing the pictures. Stating the warranty does not include the cushions So they got a hold of me to tell me they could do nothing about it anyways. Nice read more

I am extremely disappointed with my experience with Living Spaces and feel obligated to share this so other customers fully understand the risk. I purchased a sectional from Living Spaces for approximately $3,000, and I also paid nearly $400 extra for their Care Free extended warranty, specifically to protect myself in case anything went wrong. When my sectional developed a clear structural issue, I contacted Living Spaces while it was still within the manufacturer's warranty period to report the defect. Unfortunately, the way my claim was handled and documented by customer service did not accurately reflect the structural problem I was reporting. Because of how the claim was written and categorized, it was ultimately denied. By the time I followed up further and tried to correct the situation, I was then told the manufacturer warranty had expired. I was then redirected to the extended warranty provider -- the same protection plan I paid almost $400 for -- and that claim was also denied. So to summarize: * I spent $3,000 on a sectional * I paid an additional $400 for warranty protection * I reported the defect while it was still under manufacturer warranty * My claim was documented in a way that led to denial * Once the manufacturer warranty expired, I was left with no resolution I am now left with a defective sectional and absolutely no support, despite doing everything correctly and paying extra for protection. This experience has made it feel like the warranty exists more as a sales tool than actual protection for the customer. Customers purchase extended warranties for peace of mind. In my case, it provided none. I strongly urge anyone considering furniture from Living Spaces to think carefully before purchasing their extended warranty, as my experience shows there is no guarantee it will be honored when you need it. read more

I went to this store and the people were nice. I placed my order and unfortunately, they will not deliver or service areas frequently. Like bobs furniture goes everywhere and furniture is same quality but less than living spaces. I ordered delivery and full service. Since I want there I had to reschedule the service to assemble the dining table. So I scheduled a "rescue" and they said they can only do it on Thursdays. Lol what a joke. So I said there's NOTHING that can be done? They basically said Thursday or nothing. Ridiculous. Now I have to do this myself. I might ask bobs to help me out when they deliver my other furniture. Than goodness I didn't order the rest of my furniture from living spaces. I def won't be shopping at living spaces anymore. read more

Living Spaces - this was my drop off :) btw the delivery guy was nice over the phone. - Furniture Stores Near Me - Rancho Cucamonga, California

My bride of 27yrs and I made LIVING SPACES our fourth and final stop, after previously touring Bob's, Mathis Brothers and Jerome Furniture. Our sales representatives were LYSETTE followed by REGENE....with a brief 5-minute interlude with JOSÉ who shepherded us from Lysette to Regene once the former reached the end of her shift. The sales staff, named above, were exemplary!! Patient, enthusiastic and well informed about their respective scopes of specialty. LYSETTE sold us a the ASHFORD II 66" inch, 6-piece extendable dining set with farmhouse style bench and 4 side chairs. REGENE sold us the 75" PARKER II loveseat, then expertly helped us to customize our choices for the fabric (called Bravado Char, it's a musky dark gray with subtle strands of tan interwoven in) and accent pillows retooled with sharp "Bandito Musk" color patterns. The CSU Fullerton alum then adroitly handled our impulse buy of an ANABELLE II Wingback Chair then effortlessly fielded our request to have its fabric swapped out for Stone. Come to Living Spaces wearing your most comfortable walking shoes!! The retailer took over the 100,000sq ft space formerly occupied by Costco. Compared to their aforementioned rivals, LS takes the gold medal for: -Unbeatable selection -Superlative service And a silver medal for reasonable prices. If you're shopping solely on price, then Bob's takes the cake...but their craftsmanship resembles something outtve Pic N Save circa 1994! We've been blessed to call our spacious stately home in Diamond Bar home since 1999, so this marks at least our second or third major furniture purchase. The last time we bought this much furniture at one time we were choosing between Levitz and Wilkes Furniture! Lol. Kudos to Living Spaces for unbeatable selection, a well appointed "Design Studio" that enables you to customize virtually any item and a clearly outstanding training program that empowered both Lysette and Regene to dazzle us with their product knowledge and insightful recommendations. read more

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Matthew was amazing! My wife and I visited Today to look at couches, we had an idea of what we needed to fit our space, but Matthew really helped us decide the model and fabric types to meet our needs. I dont think we would have purchased Today if it weren't for Matthew. We're excited for our new Sofa and Love Seat! read more

We were extremely pleased with Chasity's customer service, as well as Matthew's assistance in helping us find the perfect sectional. They made the entire process smooth, easy, and stress-free. We truly appreciate their support and are very happy with our experience. read more

This rating is for the care free warranty a third party warranty Living spaces sell. I made the mistake of purchasing the warranty after I was told its care free and given a brochure that states " accidents happen care free has you covered" If you purchase this please go into the QR code and there there is a small link that says (here.) When you open the link 6 pages of exclusions come out and you will see everything on the brochure is not covered. Also the claim is placed on an app you will get AI generated responses that take 40 minutes between question and first response . I am very disappointed in the warranty service and the fact there is not a person to speak to . read more

Zero stars if possible. I bought my couch in July 2nd, 2025 at Living Paces in Rancho Cucamonga, CA. It was delivered on July 4 no issues no problems today I unzipped the outside of the cushions took them off to wash and they came out ripped up. I put it on a delicate setting. I used cold water and did not dry. It didn't even get to the dryer because it was already torn up by the time I took it out of the washer. I also purchased the extended warranty which apparently that doesn't go through yet until a year after the purchase date, so I open a claim with Living Spaces, their warranty department called me back and said that they could not replace the cushion or the outside of the cushion because I was not supposed to put them in the washer. I explained that due to having pets I would never purchase a couch that I could not take the outside of the cushion and throw it in the washer to keep my couch clean once a month mind you today is not even 4 August. I've not even had it a month. So unfortunately they told me they cannot replace them because I was not supposed to wash them. Also informed the sales agent if I could unzip and wash them she said yes!!! I would have never bought the couch. I will attach pictures. Worst customer service ever!! I had furnished my house in 2017 with living spaces they HAD great customer service then. I had a table replaced and chair no problems. Today they have lost our business forever. Update: Supervisor Maria contacted me and said she is approving the cushions be replaced l!! She was very nice and helpful. Not like Orlando from the warranty dept. It can take 2-4 weeks to receive. I will update once I recover them. For now I'm okay. read more

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We recently ordered an "As is" chair and cushions from your website. The item that was delivered was not the item that we ordered (the chair was correct but the pillows were different) We called customer service and they refuse to honor what was ordered or offer a refund. The most they have offered to do is a $100 gift card or to replace one of the incorrect pillows and we pay for the other two (this will cost us almost $200). I've included a screenshot of what we ordered "as is" and what was delivered. I have two stars because one star reviews aren't taken seriously. read more

Living Spaces - This is what we ordered "as is" notice the pillows match the chair - Furniture Stores Near Me - Rancho Cucamonga, California

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