Ryan was really great, gave us a great deal, knowledgeable about the products and just helpful…read moreoverall. Free delivery and even took my old mattress away. Delivery guys were fast and actually came early, overall great experience!

Employees nice , waaaay overpriced. We bought from Ortho ...half the price , same qualityread more

From the moment we walked in, we were warmly greeted by John Ruiz. I had already done some research…read morebeforehand and had an idea of what I wanted, and John truly listened. He guided us through the pressure test and then showed us mattresses not only based on those results, but also tailored to our specific goals: we wanted something that stayed cool, had strong edge support, was great for side sleeping, reduced motion transfer so I wouldn't feel my husband moving around, and would work with our current adjustable frame. We thought the process would take 2-3 hours, but thanks to John's knowledge and attentiveness, we found the perfect mattress in under an hour! The bed is being delivered the very next day, which was such a bonus. What really stood out was that John never once tried to upsell us on things we didn't need he was thorough, detailed, kind, and knowledgeable every step of the way. Thank you, John, for making the experience easy and enjoyable. I would recommend you a hundred times over!

My experience at sit n sleep Ontario was akin to a never ending nightmare. I would not advise…read morebuying any mattress here, but if you do - Compare the Law/Legal tag on the mattress you try, and the mattress you receive. If you decide not to read, let your eyes tell the tale via the attached photos. To keep it relatively short, there is data on the law tags that tells you specifics of the mattress. One is "Net weight of internal filling material". This is essentially your wools, latex,polyfoam, fibers, feathers, ie the expensive stuff for the Comfort Layer. We tried a mattress in the storeroom that was a medium firm, very comfortable - we bought it. Received a mattress, Hard as a rock, mind you we gave it over two months to 'wear in'. After comparing both LAW tags. Our mattress had 55 pounds of internal filling material, store room had ONE HUNDRED AND TWENTY POUNDS. Yes, 130% MORE pounds of comfort material. Can you imagine HOW MUCH MATERIAL that 130 pounds IS? No wonder our bed was rock hard. The salesman and customer service will claim to have no idea what it means (despite their combined 50 years of experience) laughable. Yet these industry professionals have no idea what information a basic mattress law /Legal tag is providing. Intentionally dishonest. We opened an investigation with them so they asked to give another chance and send a replacement. Their delivery truck arrived and we rejected a worse mattress with even less filling material. We verified our information with other stores/professionals to validate. We were knowingly deceived. At every step of this nightmare, the personnel became more unbearable. The customer service was incredibly rude, inappropriate, and hung up on us multiple times. Its all clouds and rainbows until their warranty or money is in jeopardy. Their customer service even tried to tell me lies about me confusing the law tag with the store price tag. Intentional dishonesty. We finally had enough and requested a refund, they couldnt promise a full refund they stated. The 3rd time we were hung up by customer service on was due to our unavailability to a same day pick up of the return. Once their team arrived to pick up the mattress, they grabbed the pillow cases, adjustable base, protective sheet, extra hardware - and said the mattress was not on the refund sheet, REFUSED to take it, LEAVING the mattress. To be fair this was likely the company that botched this, willingly or not. After going somewhere else i realized how low quality the adjustable base even was. Please think twice about going to Scam n' Sleep. Deceptive, Fraudulent, Dismissive, Inappropriate, Dishonest. I have never had this experience with this size of a legitimate company before Id wish it on nobody else. Go elsewhere. If nothing else - see with your own eyes with the attached mattress tag photos.

This was a terrible experience from the start. My funiture came weeks late and the the sectional…read morewas wrong. One dining chair was shorter than the rest and trying to get Rick David to respond is like pulling teeth. To top things off the replacement sectional has splinters and small rocks coming out of the cushions daily. Rick lead me on for 7 weeks to say the factory didn't consider wood coming out of the cushions a defect and he couldn't or should I say wouldn't return or exchange. Then claimed he did more than what was required. If doing more means not returning calls and not and providing customer service the I guess yeah. So now I have to file a claim in court and try to get my money back. You really get what you pay for.

Had the pleasure of working with Rick he made sure to meet my every needs with my purchase…read more Kept me updated through out the whole process and I couldn't be happier with my beautiful new couch that he and his crew also helped put together!! Will be doing further business with him in the near future.

Went to Ortho Mattress today. Met Ryan A No Pressure, Quite…read moreHelpful and Obviously Experienced Representative. Told him of my needs for a Mattress Topper. He Knew Exactly what It was I spoke of. I could not be Happier. Ryan, assured me that Delivery will be also fit my needs I Will be Sending my Friends here to Rancho Cucamonga Ortho Mattress. Ask for RYAN

we just bought a maattress from this store and Zaman served us so well. he is very accommodating…read moreand very friendly too. He treats his customer as family. Thank you Zaman. I highly recommended him

At the suggestion of one of our friends who just loved their new mattress and the service, we tried…read moreout to Cost Plus Mattress. So happy we did! The salesperson, Moe was able to assist us in picking the correct mattress for our bodies and the way we sleep. He was able to answer all of our questions about how mattresses should work for us to provide better sleep. We laid on several mattresses before we made a choice. No pressure, only suggestions and logical advice on what we should be looking for. We then made our choice and they mattress was then made to order and delivered a little over a week later. The delivery guys did all the work and were great and hauled away our old mattress! The price was also far more reasonable and will last longer than shopping at some of the other big mattress stores who don't know how to fit a mattress to the person. We are so happy with our new mattress, the delivery people and the salesperson, Moe that we would highly recommend anyone looking for a mattress give Cost Plus Mattress place a try. Two different couples on our recommendations shopped there and were also very happy with their purchase for the same reasons we were. This is a family owed business and they really know their stuff.

Moe was great to work with, he was very genuine and knowledgeable. The mattress I purchased has…read morebeen perfect so far. I set a budget for myself before walking in and spent much less then I planned.. they earned all five stars.. and they sent a personal, handwritten thank you card.. Thank you Maurices and Cost Plus mattresses.

Customer service at Purple was solid, though I found myself leading most of the conversation after…read moredoing my own research beforehand. I prefer to do my own research when visiting stores like these. The associate was helpful and responsive. The store itself was extremely quiet, no background music, so it felt a bit awkward at times. I rate this very high experience because I knew what I wanted and what I was after so my purchase was an easy transaction. I made my purchase using FSA card which was awesome! 30 day trial can't be beat. I'm hoping to not return/exchange my $200 pillows. I think I found the best pillow for me.

was honestly a little skeptical about coming in because I had heard some negative things about the…read morecustomer service. But my experience at the Purple Store was the complete opposite. The customer service was excellent--friendly, patient, and very knowledgeable. They took the time to answer all my questions without any pressure. Prices were also great, and surprisingly, the in-store deals were better than what I saw online. I definitely recommend going into the store instead of just shopping online. Great experience overall.

Having had multiple back and neck fusions, a quality bed is super important to me. That being said,…read morespending over $10,000 was more than double what I was ready to spend. So hats off to Matthew for hiring and training Marc as well as he did. Marc excelled at getting our wallet to open WIDE! I was already sleeping on a Tempur-Pedic but it was showing its age at 19 years and I needed an upgrade before another back surgery. Out with an old original Tempur-Pedic king and plain foundation, in with a split king ProAdapt Hybrid on split Ergo ProSmart bases. Marc spent time explaining all the benefits and features without being over the top or pushy. Sleep has the biggest impact on recovering from surgery and given how long we had our last one, it made sense to spend the money. I recommend this store and Marc without reservation. And a shout-out to Orlando as well. They were all very professional and a pleasure to meet.

Beware of the the pillow promotions they have - the sales agents at the store told us to get the…read morepillows when they had the pillow promotions which is buy one get one free, and if we didn't like the pillow as long as the second one is sealed and in package, we can still return it so we would onl pay for half of the price for things that didn't work out for us and cut our loss. We bought it and purchased the pillows, tried it and didn't work for us. Came back to the store today and was told by the store manager that we couldn't return it for refund, only for exchange. Completely false advertisement! Though the store manager is kind enough to make exception and refund us, but false advertisement is false advertisement.

Only reviewing the customer service we received…read more.... We had the pleasure of working with Lucy and Mathew in buying a couch. Both were so helpful. Both gave us outstanding customer service!!!! We were a bit overwhelmed with what we wanted and the choices they offered. Lucy helped us with our purchase.....was so kind, understanding, and caring.

I'm actually shocked by the reviews. My family has been in a few times the last few months. Each…read moretime, more than 1 employee came to assist us. Not too pushy, polite & helpful. Even the workers in the outside in the outlet tent were super helpful in their tablet & offering their measuring tape. Other things: my kids LOVE the play area. We gave 4 kids. & I was pleased to see when I checked on them, there were free water cups offered to them. My husband and I were grateful for the free drinks considering we were there for a while. Another worker offered cookies to my kids. We were stuck between 2 couches but each had something we didn't love. & an employee Scott was quick to direct us to a sofa that had everything we wanted. With such a big purchase, I would say our experience was delightful. We also just got our delivery & everything went smoothly. The delivery men were very careful, considering it was raining, & they were very thorough. We plan to return for other new furniture.

Service A+ plus Matthew so knowledgeable about mattresses, polite, professional…read more Huge selection all of brands in the store We pick the best one as him recommend!

We have now purchased several mattress/bedframes from this store. My primary reason for returning…read moreis the service that we receive from Brooks. He is amazing - so patient and really helps you understand what you need. If Brooks is there, I will continue shopping at this store as he is probably your most valuable asset.

We bought our king memory foam mattress, metal base and loveseat recliner from William. He didn't…read morepressure us AT ALL. He came, answered our questions, gave us tips and I do then walked away. We really appreciated him for that. When we left, We didn't feel scammed or upsold at all. We really feel like we are the ones getting a great deal. He said items would be delivered in one week. We got a decent 2 our delivery window. We are so excited about our new items!! Tysm, William

9/8/24 We're still looking for our sofas/loving room set & cannot decide. Sandy's has a limited…read moreselection when it comes to color of fabrics. Manuel was very helpful & he spent quite a bit of time with us explaining all the different options & even showed us using the monitor in-store to assist reconfiguring the layout plus designs of the sectionals. He mentioned if we order a specific design that it'll take 6 weeks to deliver because it's made to order. This furniture store is located in a strip mall along Central Avenue with Subway, El Pollo Loco & other shops within walking distance. parking is in a shared lot. Given our choices & how attentive Manuel is, we will more than likely revisit when we've come to a decision about the style, color & configuration of sectional. We shall see