Spent a long time searching for sheets. My search stopped here. After a daunting task of looking for sheets that have the potential to fit a Tempurpedic mattress without paying a hefty price for Tempurpedic sheets, I found them here. I looked high and low in IE and didn't want to purchase online without looking at the color first and feeling the quality before buying, so I took a chance on a furniture store. To my surprise, they sold sheets. In today's world, where online shopping has taken over yesterday's in store shopping in a brick and mortar building, I don't experience enough excellent customer service but when I do, I like to acknowledge it. This is a crucial element that builds an everlasting relationship between the consumer and the business. Manny and Hayley were awesome! From the start of my experience u til the end, I can't thank these two enough. Manny took the time to make sure I was taken care of from the moment I walked in. Exemplifying what customer service is, he understood and assessed what I was looking for right away. Showing me a variety of sheets, I quickly learned that my search was gonna stop here but not only would I walk out with new sheets, but would have options. Manny made sure I was taken care of even when there was a glitch in the computer inventory. Confidently, I was happy that I was gonna have a good night's rest. Nothing like a fitted sheet not fitting. Sleepless nights are over because of this purchase. Hayley processed the transaction at the end. Retrieving my item at the end, she went above and beyond by checking the stock that the computer listed wrong and checked other stocked sheets that weren't linked to correct skew. Her patience to check and process my transaction by picking up item was perfect. Honestly, had she not double checked, I would've had to do a return and then walk away empty handed. I can't tell the gratitude I have for something that means small to someone. Hayley's and Manny's patience and customer service was great. No complaints. Thank you Mathis Bros. for carrying exactly what I needed and wanted and a special thanks to Hayley and Manny for everything! read more

Mathis Home - Furniture Stores Near Me - Ontario, California

If I could give zero stars I would this was by far the worst experience I've had shopping for furniture. I placed two special orders totaling over $10,000 they were both price matched against another company and approved and a deposit was made. Three weeks later, one of the orders was canceled by the store because they did not want to honor the price. Dont understand how as I signed a contract and left a deposit, but they still canceled it The other special order was scheduled for a Friday delivery I took Off of work to wait for this delivery when I called in the morning to confirm the window of delivery I was told that there was no delivery scheduled for me and I would need to talk to an associate. When I called There was nothing they could do for me other than rescheduled the delivery and Could care less that I took the day off of work And could care less that I've been getting the runaround since the beginning. I tried to cancel everything but was told it's a special order I would be charged 40% restocking, Mind you, they were able to cancel a special order that I signed a contract for with no penalty. Friendly advice stay clear of this establishment , but if you're going to do business with them Even if you have a signed contract you're rolling the dice. read more

Great custom service. Large store ; with great selection of furniture and accessories. Although I didn't find what I wanted, I would recommend this store. Parking was spacious and convenient. read more

Think twice before shopping at Mathis Brothers. My wife and I recently purchased a bedroom set from the Ontario location and spent over $15,000 expecting high‑quality furniture and a smooth experience. What we received was the opposite. When the furniture arrived, several drawers on the nightstand and dresser didn't function properly. Instead of delivering products that were inspected and ready to use, Mathis Brothers required us to schedule a technician -- and here's the catch: they only allow returns within seven days, yet their technicians rotate weekly and couldn't come until after that window closed. We were essentially stuck with defective furniture before anyone even looked at it. For a company that prides itself on quality, customers shouldn't have to take time off work and wait weeks just to find out whether their brand‑new furniture can even be fixed. To make matters worse, the billing process has been just as frustrating. We discovered we're now making two separate monthly payments -- one on the line of credit opened at Mathis Brothers and another on our credit card. We returned several items and were told by Brandon Dearmas that the refund would go back to our credit card. We even received an updated invoice confirming this. Instead, the refund was applied to the line of credit without our knowledge or consent. After spending this much money, the experience has been nothing but disappointing -- from the quality control to the customer service to the mishandling of our refund. Shoppers deserve transparency, accountability, and products that actually work upon delivery. Unfortunately, that's not what we received. read more

Great selection and good bargain area. All kinds of stuff in that area. Pictures dishes etc.

Always a pleasure , went in looking for leather , Mario , is a pleasure , very kind and amazing , unfortunately , this time they didn't have my color in this particular set, , I'm not in a hurry. I'll wait to see if and when the inventory changes or perhaps, the color I need comes in. read more

The worst worst customer service i have ever encountered . The gal from customer service in Ontario was so rude and fiesty! Her excuse was bc she was new with the company! If this company wants to survive in this competitive market , they better do a better job of hiring qualified people who has the desire and passion to work with people. I will not be purchasing anything from these people. read more

Lindsey Vos is the greatest, most patient, and talented designer I've ever worked with. I had a modest budget and she provided me with a VIP experience; and I will certainly return. I cannot wait to feel comfortable in my new "grown up" apartment. We picked out the most beautiful rug. It really ties the room together :) read more

Purchased an item online through their website. The description of the item was so intentionally deceiving. The photos of the item are nothing like the item I received, and the item I received was defective. When inquiring about returning the defective item, I was told that not only did I have to pay for the cost of shipping, but I also would have 25% of the purchase price deducted for re-stocking fee. I reached out to customer support, Hunter Morris & Melanie Hunt, but received no help or support. I was a Mathis Brother Reward member at one time, but NO WAY will I shop at their store anymore. read more

Technician came out today to repair my recliner. I can say he did a fabulous job. Very happy with the outcome. Technician's name was Miguel. I give five stars for Miguel. read more

Thank you Gigi for all your help today I am so glad my son told us about you!! For now on my family will go to Mathis because of you

Update to my original review: I feel even more strongly now that you should shop here less, not more. After I posted my review, someone suddenly reached out and agreed to pick up the two rug pads and issue a refund. The customer service rep told us that once the pads were picked up, the refund would be processed within 5-7 business days. When the driver arrived, he had no idea what he was there for. His paperwork actually said "deliver 0 rug pads", not pick any up. My wife had to insist that he note on the paperwork that he picked up two rug pads. We waited over 10 business days (including the holiday), and no refund was issued. My wife called again, and they casually responded, "Oh, you want the refund?" -- and then told us it would take another 5-7 business days. Are you serious? We're also supposedly sitting on 40,000+ reward points, but I'd rather let them expire than ever shop here again. We never received the promised gift card either -- not that we'd use it anyway. Hands down, this has been the worst customer service experience I've ever had. read more

Mathis Home had the best selection of bookshelves of any furniture store we visited. Salespersons were helpful. And the two tall bookcases we bought for our Redlands home arrived on time and undamaged. New living room furniture is next on our home improvement agenda. We are very pleased with our first purchase here. So far, so good! read more

Mathis Home - Installing a Bookshelf - Furniture Stores Near Me - Ontario, California

Rob I appreciate your follow up . Still doesn't change the extremely misleading sale tactics your sales people pitch to encourage customers to buy the incidental coverage . Still recommend folks .. to be mindful when buying furniture at Mathis ... and the membership to purchase furniture to get more of a savings is another trap .. don't forget to cancel that trap. read more

This experience was a nightmare. I get that they work off of commission, but the employees stalked us all over the store and would not let us shop in peace even after we told them we wanted to be left alone. I won't be returning to this store ever. The employees will follow you all throughout the store and just stare at you. It's a very uncomfortable experience. read more

**Yelp Review for Mathis Brothers:** (2/5) I recently had what I can confidently say is one of the worst customer service experiences of my life at Mathis Brothers. Initially, the buying process seemed smooth, but that quickly turned into a nightmare of poor communication and being outright ignored. I placed a custom order and, when the promised 8-week turnaround arrived, I called to check on the status. To my surprise, I was informed of a factory mishap that would delay my order by another 8-10 weeks. Why didn't anyone notify me about this? Had I known, I could have come in to change my order! Despite my frustration, I decided to wait since I really liked the couch set and was already invested. The furniture eventually showed up about 6 weeks later, which was a relief. However, I soon discovered that the "chair and a half" footstool I ordered was replaced with a 40x40 ottoman that I never asked for. Thankfully, I had a video of my order showing exactly what I wanted. When I called customer service to rectify the mistake, the experience just got worse. After being transferred to sales management, I was put on hold multiple times, only to be sent back to customer service. This back-and-forth continued for over an hour without any resolution. After finally reaching a manager, I was told the stool could be reordered but would take another 8 weeks. At this point, I was done waiting. I requested a return for the ottoman, which was too large for my space, and was assured that I would receive a call with further instructions. Fast forward to the next day--no call. I reached out to my sales rep, Junior, for the third time, and he promised to get back to me but never did. Now, a week has passed with no progress on my return. Living two hours from the store, I'm left with no choice but to drag the unwanted ottoman back myself this weekend to get my $600 refund. I strongly advise spending your money elsewhere. There are plenty of mom-and-pop shops that can provide the same designs at better prices and with far better customer service. This has been the worst retail experience I've ever encountered. read more

I normally don't do this, but it definitely felt necessary. I walked in and several sales representatives walked around me numerous times. They would deliberately walk past me as I'm shopping alone to assist other people. I walked the entire store both levels, and no one ever asked me once did I need assistance or even a hello. Mind you, there were several people working both floors at the time and it was not busy whatsoever. They were either gathering with one another or simply just walking around me. The store itself seems larger than Costco so offering assistance should be common knowledge. Very rude will not be returning, and I was definitely ready and willing to purchase items. read more

Service We were interested in a certain couch but we wanted to look at other furnishings Mathis stuck us with a salesperson that wouldn't leave us alone so we left very poor customer care it's like a bad car dealership if you want pushy sales tactics and be harassed this place is for you otherwise go somewhere else Update so the next day the store respond and tells me you ask for a manager so that I'm not harassed (what) so to you Rick I've purchased from your store 3 times before never has it been so aggressive and harassed so why don't you train your sales associates not to harass customers and let them shop well I will answer my own question it's because your high pressure sales tactics is what they are trained to do! Again anyone who wants to shop in peace stay a way from this store !! read more

1/18/2026 My husband and I went into Mathis Brothers for lamps TERI Dade met us at the door with a friendly smile she helped us with picking out our lamps she was very professional and we had conversation and we were talking about mattresses we did not know Mathis Brothers sold them she took us upstairs and introduced us to David Khoury David asked what we were looking for took us to the Intelgrid mattress as what we saw on the video from downstairs while getting lamps David was informational on everything the mattress had to offer answered all our question very professional and friendly y o u have a very good Team on the 2SalesRep that helped us We have a friend who we will let know what a great experience we had Thank Kelly and Patty read more

I'm going to keep this as short as possible. My wife and I went in on May 26 (Memorial Day) to shop for some living room furniture. We were met by Jorge and he showed us around the store. We picked out a sofa and recliner. While the sofa was in stock, the recliner was not. Jorge stated it would be delivered in 2 weeks, June 6. I go to pay for the items and the cashier advises the recliner is unavailable and gives me a date in July. I immediately advise her that is not what Jorge told us and to call him. He comes to the cashier and he tells her to pull the item from the Indio store, once again confirming the June 6 delivery date. June 6 comes and nothing. We wait another week and still nothing. My wife contacts Jorge and advises him. He says another 2 weeks. We wait, nothing. My wife has to contact him again and Jorge says he will notify his manager of the issue (manager is Patrick) and check on the order. We don't hear back from Jorge or Patrick. On June 29 (over a month since we purchased) I go into the store and ask to speak to a manager. I was met with Deepak (I believe that it is his name and I'm probably speaking it wrong). I tell him of our issue, he says he will call me in 2-3 days with an update and notify Patrick. It's July 5, I haven't heard from anyone at Mathis Brothers. Best part is they sold me a membership, so here I am paying for a membership with no furniture. I should've read the yelp reviews prior to coming here. read more

My husband I are new home owners and were looking to upgrade our mattress. Kevin was very helpful in helping us find our best fit. He was patient and informative. He was a great person to talk to and we were happy with his services. Thank you, Kevin! read more

A bunch of thieves and liars, will tell you whatever you want to hear to close a sale. Chose to purchase a couch a few weeks ago from Sales staff Erica. I asked her 1/2 a dozen times, in the event this item goes on sale for Labor Day, will the store price match and her response was YES ABSOLUTELY WITHOUT A DOUBT. Guess what, that item is now on sale and they have a million excuses why they cannot price match the item that we won't receive until END OF OCTOBER. Treating customers with respect and transparency must be a lost skill these days. Stay far far away from this location unless you want to be lied to and mislead. read more

Had to cancel my order because they didn't have the furniture in the finish we requested. So we needed to pick a new set. The day before the manager apologized for their screw up and said "we'll make it right". In the end they didn't do squat. And in top of that it's been a month from when we originally ordered. I wouldn't reccomend them, they seem more concerned with making a sale than taking care of the customers needs. read more

I posted on here a few weeks ago about a purchase of a couch that turned into a lemon. After some communication to and from Mathis and the manufacture my situation was satisfactorily resolved with Mathis. I'm grateful for the outcome and appreciate the service they extended to my situation. read more

I love the food at Mathis you all should try it. It's really delicious. My favorite is the Cajun chicken pasta and I love my Caesar chicken salad on the side. My cousin always gets the BLT and she loves it. By the way, the garlic fries are amazing. The food is just simply amazing here. Don't underestimate it because it's a furniture store. Also everything is made fresh to order so it might take you a little while just be patient and wait for the goodness to come to you. By the way, if you don't have a membership, you might want to get a membership. It offers you $20 worth of free food every month and I can't wait every month to go get my $20 worth of free food. read more

Mathis Home - Furniture Stores Near Me - Ontario, California

Once you understand their system you have it made, they have put many steps to avoid getting ripped off we have made a few purchases from Ontario store and everything has been positive, kinda wondered about join the club nonsense but that worked like Mathis wanted and got us back into the store for our $20.00 free lunch,so far we have ate $80.00 out of the club fee. read more

We had the nicest experience because of Anthony Harrinson. He was wonderful in many ways. He took care of everything in such an unassuming way. His ideas were helpful and did everything he could to help us pick out our furniture. It was the best experience we ever had at a furniture store. To top it off, we had the nicest young men deliver our furniture and set it up. read more

Beware of this store. Worst customer service experience in my opinion. I called in to see if they sold the Avocado mattress and a sales person Anthony said they do not sell the Avocado but they have an organic equivalent mattress. I went in and was impressed with him as he stated himself he was very knowledgeable sales person who listened to what I wanted in a fully organic mattress and a wall hugging adjustable base. He sold me what he called their equivalent to the Avocado mattress along with a "wall hugging" adjustable base. We got it delivered and unfortunately it was not a wall hugging base and on top of that it was not working properly which was confirmed by a service tech a few days after installing. I immediately advised him and he then after some research took full responsibility for the error. He went to his supervisor Joshua Real and I was told I would be refunded for the base and they do not even sell any wall hugging base options. In the midst of the base issue, I checked my mattress tag and to my shock it contains 25% polyurethane foam the Avocado contains 0% polyurethane foam. I then requested a return of the mattress due to misrepresentation. I have been passed around between corporate and the store. I finally was informed that they are returning the mattress and arranged for the pick up. I inquired if they will be picking up the base at the same time as well I was then told by corporate that the base was not being refunded. I am so disappointed because corporate person told me that the person who told me the base was accepted to be returned for refund does not have that power and only the store manager Ashley has to approve it. Now looks like I am in a mess to get the non working non wall hugging base refunded. Unbelievable. read more

"James "Bond" Hicks ROCKS Mathis! Excellent customer service ! He should be the corporate trainer for how to provide 5-star customer service!!!! Thank you for our awesome lift recliner chair!!! You're the BEST...Shaken not stirred and went beyond our expectations!!!" Darlene J. - Anchorage Alaska read more

If I could give a ZERO star rating, I definitely would. I was thrilled to find this company, but after making one purchase I can only express complete disgust. For my online order (Oklahoma HQ) they sent the wrong item. When I jumped through their ridiculous hoops to return it (within 30 days) they ignored all my calls, all my voice mails, all my emails, to ensure I missed the 30 day return window. I am now stuck with an item I did not order, and no refund of my $$$ spent. Mathis Home is a bad joke. read more

DO NOT PURCHASE THE FURNITURE WARRANTY! IT IS A GIMMICK! I purchased a sectional sofa in June of 2025. I have a small dirt stain on the seat cushion from the bottom of my feet. (I have hardwood floors) I called the insurance company GBS, which sent a technician out to clean my sofas. I waited weeks for the appt., and hours for him to arrive. The tech went to his truck, came back with a bottle of leather cleaner from Target, wiped the stain, and said he can't clean it, so he left and advised me to call the company back. Which I did, to find out that they will only replace the sofa piece. My warranty is voided, and there is a delivery fee of $199. I called David Khoury, the sales associate who sold me the insurance, who never explained any of that to me. He STATED the entire sofa was covered for life for $499. He never returned my call, of course, but he sure got the credit for the sale! Please save yourself and don't let them get you for $499! It is a true Gimmick! I will be driving back to the store to confront him! I am beyond pissed! read more

Mathis Home - The dirt stain is small and this voids my warranty! - Furniture Stores Near Me - Ontario, California

We've always shopped at Mathis for our homes. This last time we've shopped was a horrible experience. Starting from the expert interior designer to the floor sales manager, service manager. Trying to get them to keep call you back is like pulling teeth. I could get into all the issues but it wouldn't do any good. Take my word after you buy and if you have problems you will get the worst customer service ever. Good luck. I'm going to try their Irvine center. read more

I wish I could say something nice but the first mattress they delivered was so high I had to use a step ladder to get in and out of bed. A whole week later they brought a replacement but it doesn't fold or bend for an adjustable frame. It also had dirty spots on it which the delivery man took pics of but I didn't so -I'm very disappointed because we originally bought our adjustable beds from them. read more

Such a great store and showroom with a great selection. My biggest complaint (ultimately one of my most significant factors in not making a purchase) was the salespeople. As soon as you walk in, they attack you like vultures. I get it - that's their job, and they are likely highly compensated based on commission. But man, let your customers breathe while shopping. Once I made it through the main entrance alive and began to browse, I realized they were staged throughout the store, watching your every move. As soon as you sit on a couch or touch a piece of furniture, they start to question you. It would be nice if they had a system that you identify yourself as just wanting to browse without high-pressure salespeople, or if you'd like to shop with an associate, you can choose that path. I'd rather go to a sleazy used car lot than Mathis. Such a shame, because the store is so nice. read more

DO NOT EVERY ORDER ANYTHING FROM THIS COMPANY!!! On Black Friday, I went to their website and ordered two pieces of furniture. It would not take my Discover card so I used my Visa card, which it did not accept. I went to another furniture online store and purchased it. I then noticed Mathis had charge me on both cards for the full amount on each card. I immediately called them. They said they would refund. They never did! read more

Walked in and immediately noticed the enormity of this place, thankfully was greeted by a sales associate. I explained what I was looking for an in a blink she was showing me many choices of what was available, both in design and comfort. The store itself was clean, well organized and comfortable. Appreciated the insights from the sales associate and the fact that she did not pressure me in any way to purchase a product then and there. All of my questions were beautifully addressed. Now, it's time to consider the options. Parking is free and accessible. read more

María was so patient and helpful. We had a great time finding office furniture. Amber at the bar is my new bff. She makes great drinks! Overall a great experience. We will be back soon! read more

During Thanksgiving we purchased several items of furniture and were offered warranties which we thought sounded good. I have to say part of the warranty is $$ each month to spend in the Cafe... We have met a lovely young lady by the name of Heavenly who is always so very helpful and we truly appreciate that. The Cafe is always clean and the food is always fresh and tasty. Everyone at Mathis Home is nice and professional and in the future we will make Mathis our first stop for furniture being we will be visiting the Cafe every month. read more

Mr. Sang Lee provided superior service. We didn't purchase anything due to my indecisive decision making . Hopefully the world will be back to normal and restock my bed set . Until then I'll keep an eye out for other sets and make a decision by then . read more

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I purchased one of their most expensive sofa set which took over a year to deliver and multiple trips due to sending the wrong pieces that didn't fit only to start having severe discoloration within months, we had bought their 600.00 $ warranty which is a complete scam and fraud as they have refused to honor their warranty and told us we need to pay a third party vendor out of pocket. Lesson learned, not to deal with Mathis brother and their fraudulent practices and subpar furniture and if you do, definitely avoid the scam warranty Avoid at all costs. read more