I love coming to this store when I need lumber- service level is excellent and getting them to make…read moreyour cuts at no extra charge is the best - my only comment is sometimes the staff simply can't count properly- I can in asking for several pieces to be cut a certain size -- I had to help the staff figure out what size lumber was needed or how many cuts out of a 12 piece - nice guys with great service but needed help with math -

Watch out for the lady in the front , I believe her name was Elizabeth . Makes some uneasy comments…read moremaking you feel uncomfortable but you don't think about it and just when she thinks you can't hear her she's saying some pretty horrible vile things. I heard Cali had a lot of fake people but man does this lady take the cake . This business seems complacent with her being a representative of there store so I wouldn't recommend

Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

Great customer service, was looking for a item that this Ace hardware in San Dimas carries only…read more Purposely drove 25 miles to pick it up. Bought one set left it in the car, then I went the back in to get a second set for the same great deal. Btw there is a Ace hardware a few minutes away from where I live. Yet they don't carry the item I want.

Very helpful workers. The place is well organized and they all knew where the stuff I needed was…read moreexact location. A++ for all of them...

1 stop place for hardware you need. We work on ground equipment at the airport and it has…read moreeverything we need to get our job done.

Service and hardware knowledge is great at ACE in Diamond Bar…read more On July 3 and after 40 years, we replaced our old natural gas grill with a new one. Wanted to be ready for a big July4 barbecue party. We assembled the new grill and found that the NG nozzle from our house didn't fit the NG receiving hose from the new grill. Thanks to the excellent technician at ACE we found an adapter for the new grill to safely draw gas from the NG hose at our home.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

Today David showed up in the customer service window and solved a problem for me: he removed a…read morescrew from a cabinet door that was stuck. 3 different people asked me if I needed help when I enter the store. David you rock! gracias!!

I was looking for a gas pipe and several other items. I was fortunate to have been assisted by…read moreDavid who was a very kind and knowledgeable sincere employee. He took the time to help locate other items for me. I also appreciate the assistance I received from Chelsita and cashier KC. Greatly appreciated the outstanding assistance from everyone and was home quickly to finish my project

Bought a fridge. Good price, good quality, good warranty…read more Peace of mind! Sales people were knowledgeable and helpful.

I went shopping to look for a ring, battery door doorbell, plus. Went on Amazon and it was a little…read moretoo pricey for me. I checked other websites a little too high price. I looked at lowes.com and found the exact item I needed for the Best price point. So easy to look online and find exactly what you need without getting in your car and driving. The best part of this as I was checking out. Holding a credit card for lowes.com saves you so much money. This discount paid for the shipping. The star in this reviewed. It was delivered to the front door. To be that is Red Carpet Service. I ordered the ring at 8 AM by 950. It was delivered to the front door. Can Life be any simpler? I don't think so. Thank you, always Home improvement for making the shopping experience a little bit sweeter.

They had great advice and just what I needed for our special project. Better than the big box…read morestores.

I brought in a very small machine screw from my bicycle. They went to the back and came out with…read moreexactly what I was looking for. Thanks!!

Asked an associate named Ben where I can buy propane and propane accessories, and he pointed me in…read morethe right direction. Super cool guy and exceptional service 10/10, would buy propane and propane accessories there again

So I usually don't go here I go to Lowe's but I had to get some red ant killer and they were on my…read morehome last week. Stopped by not busy at all I was shocked. I needed to ask them what product they suggested and a nice young man was right there to assist me. He suggested the best red ant killer and made sure I knew If it didn't work I could bring back the product for an exchange or refund. I never knew that was an option. I made my way to the tub fixes and another man was there to help me. This was a big deal cause usually i can never find a soul when I needed one. I never had such A wonderful easy trip to Home Depot before! Thanks for the staff who helped me along my way.

4/10/24 Neat & organized . When you are shopping around for home & gardening stuff, there's Home…read moreDepot & Lowe's....then there's either Ace or Harbor Freight. Unfortunately Ace is nowhere near Montclair so we check out this Harbor Freight closest to our home. It's a much smaller scale operation than the 2 big named home stores so the inventory is just as limited. We took a few minutes & saw their kinds of garden hoses & decided we're heading to Lowe's. It's a great store but not for the kind of garden hoses we're looking for.

First Visit to this location…read more Great customer service I was checking out and the representative wanted me to check for coupons. I was in hurry as well. Very kind of her to offer the extra mile I opened up the app Thankfully, as she knew, I had a coupon to use :) I would like to recognize Martha Highly Recommended Thank You For Reading