I called the Daisy IT office this morning to follow up on an issue that I recently discovered.
When I brought the machine in for service as requested by brother (Previous to my last review) I had four brand new ink cartridges in the machine.
I recall when I picked the machine up that there was a lot of talk from the employees at Daisy IT about the ink, but no one was able to disseminate the purpose or reason for all that talk so I shrugged it off.
I've finally had a chance to get the machine setup and working again, and now it's suddenly out of ink.
So I called to speak to someone in the office, and when the lady answered I asked to speak to whoever is in charge of the office. She asked me for my name several times, which I gave her several times, and she finally put me on hold to transfer. My call was answered by Harold, whose first question was, "Are you the jerk that put a one star review up about us on yelp?" I told him I was calling about a matter involving my Brother MFC, and he launched into a diatribe about how they've referred my case to Brother and they're not able to service my machine anymore. I told him I only have a question, and it concerns them directly, and he cut me off with, "It can't possibly concern us, because we are refusing you service." I asked him to let me ask my question, and then determine whether or not they could be of assistance, which he agreed to, so I asked, "When I brought my machine in for service, I had four brand new ink cartridges in it. I've just gotten it all set up and i've printed a few test pages, and now my ink cartridges are empty. I'm confused as to how they became empty so quickly." He said it has to do with the machine cleaning itself, using ink in the head, and that sometimes the machine can use up the ink. He continued his tirade about refusing service, would not let me respond or speak further, and threatened to call the police on me. I put the phone down and let him continue to cry while I looked into the issue further.
After reviewing my notes of the situation, I realize that the ink cartridges had been changed at Daisy IT, because I put my initials and the install date on cartridges that I put in a machine, and the cartridges in the machine now don't have any writing on them.
I find it amusing, albeit a little bewildering, that a company with their reputation would create so much drama and trouble over their small mistake, but after the collection of issues i've had, i'll be happy to share my findings with the world, or at least Southern California.
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