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    Verizon Fios

    1.1 (32 reviews)
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    Prepare to wait more than an hour just to talk to customer service.
    Chelle V.

    I couldn't find a page for Frontier so I'll post this review here because Verizon Fios is the closest thing to it. Ever since Frontier took over for Verizon I've had nothing but problems with my internet. And it was such a hassle calling Frontier to get it fixed..they kept asking for my Frontier account number..how the fck would I know my Frontier account number when I was with Verizon just days prior? I spoke to like 3 or 4 reps who said they couldn't access my account because I didn't have my account number..they can't look it up by anything else like bdate, social etc. It was ridiculous. They really should've made the transition easier for customers. Anyway when I finally got my account number a few days later I called them back. I waited 63 mins to speak to a rep who didn't know why my internet wasn't working. She set up an appt for someone to come by and troubleshoot the problem..the soonest they could come out was a week later so I was stuck. Good thing my internet was back up the next day though..I guess it was a network issue that they resolved. Another time I called I waited 61 minutes to be helped only for the rep to hang up on me. They have some very rude people working there. Its like they're angry all the time. Don't blame the customer because you're stuck working in a call center..I had nothing to do with the choices you made in life. Dealing with Frontier makes me want to pull my hair out..or take a bat to something because I get so frustrated. How does a company survive treating their customers that way? Bunch of aholes. So in short, nothing but bad experience with this company. Unreliable product, bad customer service. Why stay? Fck Frontier.

    Expect to have a horrible wait time .

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    Worst customer service..... Ask the same question to 10 reps and got 10 different​ answers.

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    Frontier Internet

    Frontier Internet

    (159 reviews)

    Seal Beach Zip 90740 area. Not for the faint of heart or technically challenged. Install took 2…read moreweeks to get it working. They just went into Seal Beach, CA with their new 7gbps offering. They're not responsive yet, and their service sucks right now, they're just not prepared or staffed properly to get it up quickly and reliably at this time. The Eero Pro router is the worst on the market. Only good for penetrating one wall in WiFi mode. It lacks adequate antennas/beam forming. WiFi Service is good for one room. If you want better wifi, use an Asus Router- side-by-side my old 5mhz Asus router ax89x works better and has better QOS for tv. Overall, if you need 7gbps like I do, and you want to do that wired from the eero, you'll be ok. Otherwise you need to buy a better WiFi router to pair with this service unless you live in a 1 room apartment. See Dong Knows Tech for reviews on WiFi7 routers to pair with this service. You'll have to buy it yourself (eero router comes with the service). Frontier is very price competitive with Spectrum.

    If I could give this place zero stars I absolutely would. Frontier is only available Monday through…read moreFriday. The customer service is horrible. They're claiming that they will not give me my prorated money back even though I only use 10 days of their service. I need to cancel my service and yet they still say they can't do it. I am absolutely 100% dissatisfied with frontier and I will never recommend it to anybody ever. I will let people know to stay clear of this company. Please read this review before you decide to go with frontier the service for canceling your internet is horrible. The value is also horrible as well. The Wi-Fi alone is very, very slow, and you have to pay for every single "upgrade." They randomly charged me an extra $10 because they said it was a service fee increase. I am still trying to cancel my Internet and yet when I called today, they told me they couldn't place any orders and that I had to call back tomorrow and when I was adamant about them, leaving a note on my account, the guy that I spoke to even told me there was no point and he wasn't going to do it! Buyers beware canceling is the hardest thing that you can possibly do through frontier don't even get their service to begin with.

    Frontier Internet

    Frontier Internet

    (387 reviews)

    Hope whoever takes the time to read this all the way through. We were Frontier for 3 years at our…read moreold place... then moved here and had a HORRIBLE experience with Frontier. To alleviate the horrible and negative words... I called today to confirm that they were coming today, and JASMINE was AMAZING. She called the actual technician and confirmed everything down to the apt #. Their service/product is quite good.. and JASMINE was really REALLY great as far as pushing through to ensure that everything was going to go as planned for today. Jasmine deserves a salary boost. Just for the record, this will be the 6th time Frontier should be coming here. So yes, I was very happy that Jasmine was SO nice.

    This company and their customer service is absolutely the worst!…read more My 93 yr old Grandmother has been without service for 3 weeks. After taking over 45 min to speak with a human... I was in contact with Joel, Lizard (true story) and Toby... All of whom said they will follow up personally and talked to me about their own grandmothers. I stated.. I bet you wish you can call her... because I can't When you go through the prompts.. the system will say that it looks like you have an appt and it will be a past date. Then it hangs up on you. How this company is still in business is mind blowing. Everyone should cancel and move on. Frontier if you are reading this. You should respond...but I'm sure Toby, Lizard and Joel will be replying with my open ticket any second There should be zero stars as an option

    Verizon Fios - televisionserviceproviders - Updated May 2026

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