I came to have a data transfer done for my new 17 pro max and I received amazing service from…read moreAndrew tonight! Easy and painless process! Big props to Andrew for great customer service!!!

Terrible service, very misleading, incompetent, dishonest and can't except being wrong. If you need…read moreT-MOBILE service, go to Upland. 4th street T-Mobile caused issues to our account, knowing they were in the wrong but refused to compensate us in anyway. They couldn't accept my old phone due to being inoperable and having a green screen, however during the process, they marked it as being a trade in. Three months later we were charged a significant amount of money, due to it not being returned. We Went in to give them the phone and they still wouldn't accept it. So do they really know what they're doing. Just stay clear of this shop, can you give a half star, SMH.

Patty is a sweetheart. She is very friendly and definitely is an asset to this company ! It's hard…read moreto find friendly workers!!! Their system went down and wasn't her fault at alllll it was some kind of glitch even the owner had to get involved and call the outside company to fix but patty handled it well and got me on my way with my new iPhone I love and the service is really good too! They had a really good promotion going on it was a great price! I had boost and this internet is lightening compared ! Thanks patty!!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Ontario, CA. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

Waited 45 minutes !!!!! For this female to say oh system is down come back later , she wouldn't…read moreeven give me the SIM card to activate myself. Such BS , do not Go here !! Such a waste of Time !

BEWARE!!! They takr advantage of old people and add other…read moreaccounts to your name and add all kind of features to your account.

5/12/23 at around 12:40 pm I called on behalf of a patient in a rehab center to ask questions…read moreregarding a phone. The worker on this shift was very rude and hung up the call as I was explaining the situation of the patient trying to get a phone. Horrible service. You guys need new staff, or train staff to have better customer service.

I came in with a broken phone and the ladies helped me and were very nice. They helped me choose…read morethe right phone since I wanted an upgrade from my previous. I was given an option for the cases n screen protector and was given a deal, I was very happy with my purchase. The employees were very kind two ladies and two males and all welcomed me and offered me chips and water in the sunny weather.

Christian took care me today , had an issue with my phone not charging, got the ports all cleaned…read moreout and got it done quick! Will be back indeed! Thanks again Christian

Quick, friendly, efficient- highly recommended! I had a piece of rice stuck in my charge port- he…read morefixed it in 30 seconds for free!

I went this morning after my phone just wouldn't charge anymore . The guy that helped me was super…read morefriendly and great customer service. This was my first time getting a phone fixed so I wasn't sure about the cost etc But he helped me out told me it was my charging port and he said it should be ready in about 45 mins so came back in an hour to allow more time . When I came back my phone was already more than halfway charged . The reviews are on point with this business The bonus it's inside of Cardenas for those 20 min fix you can always get a bite to eat .

I paid over $120 for a screen repair, and not even a day later it started glitching--pressing the…read morevolume buttons caused black and white lines to flash. Then after a tiny fall onto carpet from less than a foot, the screen cracked again, which shouldn't happen with a proper repair. I came back to explain how ridiculous this is, but nothing was done. The quality doesn't match the price at all--it honestly feels like a scam. On top of that, when my mom tried to explain the issue, she was clearly being dismissed and not taken seriously. That was extremely upsetting to watch--especially since communication wasn't perfect on either side, yet there was no effort to understand her or treat her with basic respect. That kind of behavior is unacceptable and makes this whole experience even worse.

This place is amazing. Brought my phone in cause some charging cables weren't working. Took it in…read moreand they cleaned it and now its like new. Brought my wife's phone in for a battery replacement. Now it works like new. These guys are amazing. If you have problems with your phone. I highly recommend this place

Great customer service! When shipping delays prevented them from meeting the promised repair date,…read morethey immediately discounted the repair. Didn't need to do that as it wasn't their fault. Very knowledgeable and won't attempt a repair that isn't worthwhile or may not remedy the problem. Updated 2 weeks later: They seem to have lost the passion for this repair. It wasn't a bad battery needing replacement as the new one won't take a charge. They attempted for several days to get it charged enough to transfer the data but every promise of tomorrow heat put off to another tomorrow. I will pick it up and remove the hard drive and transfer the data myself. Very disappointed from what we started with.

Subject: Formal Complaint - Billing Misrepresentation and Unethical Sales Practices at T-Mobile…read more(Holt & Euclid Location) I am writing to formally report a concerning experience involving misleading billing practices and potential exploitation of my friend at the T-Mobile store located at Holt and Euclid. My friend recently visited this location due to issues with her phone and, out of necessity, purchased a new device (iPhone 16). During this transaction, she was not clearly informed of the full financial implications of her purchase and left the store with a significantly higher monthly bill than expected. Previously, she was paying approximately $70 per month. After her visit, her bill increased to over $100 per month without a clear or transparent explanation. When we returned to the store for clarification, we spoke with an employee (name believed to be Adriana or similar) and later the store manager, Victor. During this interaction, explanations provided were inconsistent, unclear, and at times contradictory. Despite repeated requests for a simple breakdown, the information given did not logically align with the actual costs. Here are the key concerns: * My friend traded in her iPhone 13 for a $630 credit toward an iPhone 16 priced at approximately $730, leaving a $100 difference. * Instead of allowing her to pay this $100 balance upfront, she was placed into a financing structure without clear consent or understanding. * She was enrolled in additional features (such as streaming services and add-ons described as "free"). * Most concerning, she was initially charged for a second line that she did not request or authorize, which significantly inflated her monthly cost. * Only after we challenged the charges was this second line removed, reducing her bill to approximately $87/month--still higher than expected based on the actual breakdown of services. Based on the actual numbers: * $55 base plan * $10 protection plan * ~$4/month device balance The expected total should have been approximately $69/month before taxes--not over $100. Additionally, during this interaction, I was labeled as "aggressive" by the store manager when I was simply asking for a clear and accurate explanation. This response felt dismissive and inappropriate, particularly given that we were attempting to understand a situation where my friend was clearly being overcharged. This experience raises serious concerns about: * Lack of transparency in pricing * Enrollment in unauthorized services * Misrepresentation of promotional offers * Pressure-based sales tactics targeting vulnerable customers We later visited a Verizon location, where the pricing and terms were clearly explained, further confirming that the T-Mobile transaction lacked transparency. She is locked in for two years. This situation reflects not just a billing issue, but a broader concern regarding ethical sales practices and customer treatment.

T-Mobile is a business of liars who are money hungry in these hard times for people…read more They tell you to do things and then they don't follow through with what they told you and act like you're not an intelligent person. Once my bill is paid with them I am gone and I will encourage others as well. We deserve better service than being lied too.