JAIR SANTANA assisted me today. HE IS ABSOLUTELY AMAZING! TEN STARS! Kind, understanding, knowledgeable, professional and most important to me was his patience!!! Had a disappointing experience with the Haven Ave. #154D store. Don't go there. Came to see if I could get better help with my concerns at the 4th/Vineyard store, and left there feeling so satisfied and worry-free! Go see JAIR SANTANA on 4th & Vineyard, you won't be disappointed!!! read more

Really wanted to thank Ms. Cindy for always being helpful! She's helped me on not one but two occasions and both times she was incredibly professional, polite, attentive and tried her absolute best to help me with my concern. She understood my stress and was very warm. I haven't had any issues with this Tmobile, it's a little further from my home but other locations I've been to seemed understaffed and I would wait for long periods of time, at this location I was helped promptly the few times I've been here. In general I've had much easier times with customer service with Tmobile than other carriers. Thanks Cindy! read more

I came to have a data transfer done for my new 17 pro max and I received amazing service from Andrew tonight! Easy and painless process! Big props to Andrew for great customer service!!! read more

T-Mobile - Mobile Phones Near Me - Ontario, California

Terrible service, very misleading, incompetent, dishonest and can't except being wrong. If you need T-MOBILE service, go to Upland. 4th street T-Mobile caused issues to our account, knowing they were in the wrong but refused to compensate us in anyway. They couldn't accept my old phone due to being inoperable and having a green screen, however during the process, they marked it as being a trade in. Three months later we were charged a significant amount of money, due to it not being returned. We Went in to give them the phone and they still wouldn't accept it. So do they really know what they're doing. Just stay clear of this shop, can you give a half star, SMH. read more

You have 2 employees working on 1 customer for over 20 minutes while 4 customers are waiting. Customer going back and forth between the 2. Only acknowledgement was "welcome." read more

Andrew gives great customer service every time I come, he is such a great addition to the team. Excellent leadership and just overall great customer service skills, fast and efficient. Thank you so much Andrew. read more

Don't use a credit card here. They will lie to you and say the transaction didn't go through, when it clearly did. Called my bank multiple times and it is a fact that they purposely stole my money and made me pull out the money so they can get paid double. I'm so fed up with scandalous people like this. Stay away from this place @ all cost... Worst part is the manager even came up to the employee that was working with me, whispered something in his ear and they both laughed. None of the employees are good here, keep away from this place if you value your money. Since then they have literally took off all pictures on their yelp. Hopefully T-Mobile does its justice and fires these terrible money-hungry thieves... We work hard for our money, for some bum representative at T-Mobile to try and steal it. I'll never stand for what took place here. You should be ashamed of yourselves You despicable people. read more

This is review is for Sergio. I've had nothing but problems for two days. Walked in to T-Mobile and he went above and beyond my expectations. thank you, Sergio read more

Andrew and Dyanna were so helpful in making sure I got all promotions available and took their time to help me out!!! Highly recommended Ontario TMobile and them!! read more

Sergio is the best!! Thank God I happen to talk to him when I called and he ended up helping my sister in law get a new phone and transfer service to T Mobile. He is very knowledgeable, professional, patient and pleasant. "Thank you Sergio". I recommend him to everyone! read more

I was waiting for 30 mins an their was worker acting busy but wasn't before that he finished up helping out a guest an it felt that he trying to avoid us an his name was Tony read more

I had a great experience at T-Mobile! Andrew was very friendly, patient, and made everything super easy. He helped me set up my new device, & helped me with finding the best solution for trading in my old phone. Everything went smoothly, and I really appreciated how clearly he explained each step. Excellent customer service ! read more

I recently visited this location to resolve an ongoing issue with my phone and account. Upon arrival, I was approached by Andrew, the assistant manager. I began explaining the situation, which I had previously discussed with customer care and one of the employees, both of whom advised me to visit the store in person for resolution and assured me that an assistant manager could assist. Unfortunately, Andrew was not only unhelpful but also extremely rude. He immediately dismissed my concerns, stating he could not accommodate or assist in any way. I explained this was my third visit and that both the staff and customer care had informed me this would be handled in-store by management. He told me the employee who originally helped me -- someone who has worked at this location for five years -- gave me incorrect information, and suggested I go directly to Apple and obtain a shipping label myself. Knowing Apple had nothing to do with my direct problem I was facing. When I asked to speak to a manager, he stated he was one. I pointed out that he was the assistant manager and was never even given the information he would be there later that day . At no point did he apologize, attempt to even look into my account, or even ask for my name. He failed to take any of the basic steps a regular employee would, let alone someone in a management position. As someone who has been a loyal customer at this location for years, I was deeply disappointed. I ended up going to a different store where the issue was resolved within minutes -- no confusion, no resistance, no questioning. This experience was not only frustrating but unacceptable for someone in a leadership role. It speaks volumes about the lack of customer service training and professionalism demonstrated by Andrew. I will not be returning to this location, and I hope steps are taken to ensure other customers are not treated the same way. read more

it's been like 2 hours. Just trying to pay my wifi. They said hello and haven't done anything else.

This is one of the best T Mobile Stores in the area. I have been coming here for years for both a corporate account and personal phones. The Manager Tony and Sergio have taken great care of all my cell phone needs every time. Some have complained about the service in other reviews, like every business, at times there is a situation with one employee, don't let that stop you from going there. I had one visit that didn't start out right over the years, quickly was resolved by talking to the manager on duty. I highly recommend this T Mobile store off of Fourth and Vineyard for any of your phone requirements. read more

Very good experience they guys all treat very nicely and every time they help me I buying watch and phone

This review is for Andrew and Andrew only. He was no help to my parents when they went in and instead of telling him they could take my sisters broken phone in to be repaired, he said they had to file a claim. This resulted in them paying $250 when they didn't have to. When we tried asking him how the phone insurance could help us, he was no help. I've seen him talk down to the other associates and other customers as well. As a manager you should be kind and patient but he obviously lacks these qualities so him being a manager makes zero sense. All the other associates are very kind and helpful so I feel so bad that they have to work with him daily. read more

I'd like to thank Dianne with two n's for helping me today her patience and kindness. We need more people like her in this world. I'd give her 5 stars thanks again. read more

You prepare to wait 30+ minutes when they tell you few minutes and very "fast". Do not go to this location

Horrible customer service! May Diaz added a line to my account without my consent and now I'm paying for the prorate and all these extra charges that now I have to pay out of my pocket for her . Just be careful at this T-Mobile. read more

Great music was playing in here. Plenty of staff to assist with your needs. All the staff were nice and welcoming. It looks like there's a great deal of teamwork here and I like that. I got the iPhone 13 mini and I think it's a great phone. They let me know what I should look for financially and I liked that as well. Great store ! read more

Customer service is completely trash there's this guy there named Andrew one of the worst there he's rude talks over you yells even I've tried explaining to him something over the phone as well and had given all attitude and was very disrespectful but I'm sure they will nothing about it like usual. 0starts for me and I have a contact with them sillyyyyy read more

A GREAT In STORE EXPERIENCE. Upon walking in the door I was greeted with a "Hi how are you doing today" and a smile which I can see under the mask which always makes me smile. I actually felt like royalty mind you I was the only one in the store though anyway Anna and Jennifer were very pleasant very professional put me at ease in regards to purchasing a phone. I really feel like they went above and beyond to find me the best possible deal and phone. I have been to other T-Mobile stores and they didn't go the lengths that Anna and Jennifer went to for me. So I would definitely go to this T-Mobile store at 1865 East 4th Street suite d Ontario California 91764. Thank you Anna and Jennifer for such a pleasant and wonderful experience. read more

I am thankful for Camilla Preciado at T Mobil Store at 4th st. and Vineyard Ave. in Ontario Ca. Camilla greeted me with an energetic smile and was a very professional and pleasant help. I appreciate her enthusiasm and ability to answer questions and provide Excellent Customer Service! This is now my new T Mobil Store! I'm so thankful for Camilla. Go visit this store and experience real Excellence in Customer Service! read more

I have had a terrible experience with the insurance since moving from Sprint to T-Mobile, but was put at ease with the person helping me, Mayra. She has given me options and helped me get a new phone after waiting 7 days through assurant insurance. I appreciated her patience when I was angry. She was calm and got me what I needed without hesitation. Thank you Mayra! read more

On Sunday, May 9,2020, my LG G7 ThinQ was damaged and I was helped by Alberto at the T-Mobile Store #9329 in Ontario. Since I still owed a small amount on this phone, I decided to pay it off and get the cheapest LG phone they had and pay that in full as well. I was so fortunate to be helped by Alberto. Wow! Talk about great service. He showed me the two cheapest LG phones (I do like the LG brand). He took his time explaining everything to me; transferred all my stuff from my old phone and even gave me my old phone back just in case I notice I may miss something. He said to please come back if I needed anything. I also decided to pay off my husband's phone balance and the phone I purchased and now our monthly payment is low. Hurrah! I asked much of Alberto that I won't go into here, but it was time consuming. He was happy to assist me. He is exceptional. T-Mobile has the best customer service; I have never had a bad experience. Alberto is at the BEST! read more

Tmobile is damn near the best company out here! Competitive prices never match other retailers. Another thing is that The staff works hard to customer satisfaction! read more

I came in today and needed a lot of assistance, This is the greatest T-Mobile Store on Earth ,they answered all my questions,helped guide me to get the Best plan for My money, I got two apple watches &2 new Pro Max Phones + accessories!! I wish I could give them 100 Stars , Best Customer Service Experience! Thank you Roy ,Stephanie,Casey & Sonia . read more

Jasmine & Luis are the best! They were so very helpful. Luis helped me with my new upgrade. Jasmine was so patient with explaining everything to me and my mom and was so easy to talk to. Luis was very kind to set up my new phone and making sure everything was Running correctly on my line. Thank you Jasmine for fixing my Apple Watch ! Love the team members at this store. Thank you again ! Music was boppin too! read more

Initially looked into adding another line to my account online but had a few questions so I decided to go into a location instead. Immediately we were treated by Anna, with a very welcoming vibe. She answered all my questions before I could even ask them, and got me a way better deal then what I would of got online. Walked out adding two new lines instead of one with their promotion they had going on. Not to mention their trade in promotion for iPhone, can't beat it. Anna really went above and beyond to help us get the best deal. She was fun and easy going kept conversation going the whole time. Thanks again Anna you were amazing. Donna. read more

This store and its employees are so unprofessional. Went here with an issue with my phone, was told i just need to pay $5 and will get my replacement, went to pick up my new phone 24 hours later, to be told that they cant give me my new phone because my old phone has physical damages. Did another employee not just look at the goddamm phone the day before and based on my plan and insurance ordered a new phone. Then he proceeded to give me an 866 number to call...where they then told me it would be 175.00 for a new phone.... What a bunch of loosers, worst service ever...... Went today to the new store in Upland on foothill, Best service Ever, got a new phone ordered, at $5.00 cost... read more

Es la compañía más basura. Después de tener su servicio por un tiempo, y luego dejarlo de usar porque me cambié de compañía. Bueno, Hice muchos cambios antes cambiarme de esta compañía, reclamos, por mal servicio, etc. Pero al final por no traer ningún comprobante de las personas que trabajan en esta compañía, solo saber decir al final "No tenemos información de esto y lo otro" Me hicieron pagar $251.78 ya que se tardaron 3 meses para enviarme la factura final y me hicieron pagar esta cantidad, porque yo tenía todavía una línea activa, que supuestamente anteriormente uno de los que trabaja ahí me había ayudado a cancelar esa línea, pero no. Así que a causa de esto mi crédito estaba mal. Les comparto esto para que tengan cuidado cada vez que hagan un cambio o cancelen el servicio en esta compañía. Porque sino después solo te terminan cobrando y toda la culpa según ellos es el cliente, por no pedir un comprobante o lo que sea necesario. Sinverguenzas! read more

Came in to inquire about the iPhone 6 plus. Only 2 workers there and were helping other customers. I left after about 10 minutes of waiting. They were friendly to the customers they were helping and the store was organized. I only wanted to see how much it would cost to get my plan started and of the price was reasonable I would've signed up. I'll try sprint next time. read more

Update: the store manager Christine took care of everything. She made the warranty return easy and simple and I really appreciated that. Review has been updated from one star to five stars because the store manager took care of everything. read more

The best T-mobile ever. I came in upset because I wanted to switch from Verizon over to T-Mobile and came across a young man named Jesse. He was professional clean cut and knew what he was talking about. He did everything for me all he told me is that I had to say yes and he'll take care of the rest. He was able to get my phones paid off. Kept all my phone numbers and set up my Tmobile account all within a matter of 20 mins. Wow this guy was Fast. I don't really give too many reviews but this guy was the real deal. Thank you Jesse for the best experience ever. I will be sending all my family and friends to you! read more

Latroye was EXCELLENT came right to me with my 5 month old son greeting hisself to me and my son fixed my phone within SECONDS and we were on our way. GREAT customer service skills. Give him a raise IMMEDIATELY lol read more

I just wanted to thank Carlos for helping me out with my issue. And the most surprising thing is that I am not even a T-Mobile customer and he still went out of his way to help me. Thank you Carlos! read more

Walked into the store to activate my used phone because of my phone was stolen. Sales representative "Josy" was at first going to help me when I mentioned about getting a new phone. However, when I said I was just going to stick with my old phone, she started having an attitude. I understand that it is their policy to charge the Sim-Card even if the customer's phone was stolen. She did not explain and those and just kept saying the same thing that "You need to pay." You can look up my review history and never had a complaint about any store. In 10 years of using yelp, I never had a worse customer service. read more

These employees give T-mobile a bad name. I hate coming here. They are all cocky and take forever to answer basic questions. The wait times are also ridiculous. The employees think too highly of themselves for a position that is supposed to be serving their customers rather giving them attitude when they are trying to get help to get the best service for them. Go elsewhere. It's not worth dealing with the employees here. read more

My experience with this tmobile store was horrible. The sales rep was talking on the phone while helping us. She also had no idea what she was talking about and was really rude. Only good thing about this location is that it's empty. If you don't mind awful customer service and just want to get in and out quick, this is the place for you. read more