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    Ground Control Satellite Systems

    5.0 (4 reviews)
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    Updated 2 months ago

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    7 years ago

    Honest, quick and very professional. I highly recommend this company to remove or install satellite!!!

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    9 years ago

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    Ask the Community - Ground Control Satellite Systems

    Verizon

    Verizon

    2.7
    (336 reviews)
    $$$

    After a frustrating experience at the Garden Grove Verizon store, Cary referred me to the main…read moreVerizon Corporate Store, and I'm so glad he did. From the moment I walked in, the difference in customer service was night and day. I was greeted immediately, the staff was professional, attentive, and genuinely interested in helping. Frank, in particular, was outstanding. He was incredibly patient, understanding, and knowledgeable. My situation was complicated, but he never made me feel rushed or like I was a burden. Instead, he took the time to walk me through every step, explained all of my options clearly, and stayed with me until everything was resolved. I also had my toddler with me, which can sometimes make errands a little chaotic, but the staff was kind and accommodating. They never made me feel uncomfortable or inconvenienced, which I truly appreciated. I genuinely thought I had done everything right and covered all my bases. I asked questions, verified what I was told, and believed I understood what I was signing up for. Even so, I was still caught off guard by some of the promises that didn't quite match reality. It was frustrating, but looking back, I realize it wasn't a dead end, instead, it was just a bumpy road to getting everything sorted out. If there's one piece of advice I can offer, it's this: be cautious of Verizon representatives who come to your home offering amazing deals to switch carriers. As the saying goes, if it sounds too good to be true, it probably is. Take your time, ask plenty of questions, and don't rely solely on verbal promises. The good news is that Verizon's corporate team didn't leave me hanging. Instead, they took ownership of helping me navigate toward a solution. There's a reason Verizon has built its reputation over the years; and when I finally reached the right people, they genuinely cared about making things right. Nothing worthwhile in life comes easy, and I suppose this was another lesson learned. While the process wasn't perfect, I'm grateful for the professionalism, patience, and commitment shown by Frank and the team. They turned what started as a stressful experience into one that ended on a positive note.

    Shoutout to Javier & Felipe for his exceptional customer service! Javier was the main man to help…read moreus validate wirh customer service about our issue . He took the time to review our account, pull up previous notes, and helped us get hundreds of dollars credited back. Throughout the process, he was patient, professional, and did a great job keeping both me and my partner calm and informed.

    Spectrum

    Spectrum

    2.3
    (180 reviews)

    Absolute most deceptive and least helpful service out there, eclipsing att. Make an appointment…read moreand unencumbered ahead of you? You're going to wait an hour and it's intentional. Salesman sold me on a plan that was going to have a smaller intro rate, then increase after a few mo. He instructed me to come back in after and he's adjust it down at that time. Well, he quit prior and manager will not honor the deal. Beyond frustrating having to waste 3 hours for terrible service.

    Every time we come here, there is always a lack of customer service. We always feel like we are an…read moreinconvenience when we ask for help. We have been long-time customers, but we also have no issues switching to a different provider, if things don't improve. The other day, my mom and I came to this spectrum store to pay a bill. We walked in and saw a male employee at a counter with two customers. He saw us come in and locked eyes with us, but did not smile or say a word. Then he immediately looked back down at the computer and ignored us. My mom and I just stood there kind of confused and waited a bit. There were about six employees there, three were helping customers, while the other three, were on the computers and chit-chatting. Nobody was paying attention to us, so we decided to just walk up to an employee at one of the counters. Before and after we paid our bill, the male employee maybe only said two words to us. Maybe he assumed we didn't speak English or something?? I don't know...I very much preferred it when it was still Time Warner, way before they changed it to Spectrum. The employees at this store always look so depressed and lifeless. I don't know what the deal is....

    Ground Control Satellite Systems - televisionserviceproviders - Updated August 2026

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